Avis clients sur Zego

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63 avis

- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Automating Payments is a Win
Publié le 20/12/2024
Exceptional. I've had nothing but great experiences with Zego and would recommend them to peers in...
Exceptional. I've had nothing but great experiences with Zego and would recommend them to peers in the business.
Avantages
Payment automation reduces the administrative burden and liability of processing checks, money orders, etc. manually.
Inconvénients
It does take time for ACH payments to process, and it would be great if these transaction times could be reduced, but this is par for the course in the industry, I'd argue.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Run don't walk to Zego's suite of products.
Publié le 02/05/2024
My nearly 15 year experience with Zego products has been overwhelmingly positive. I find their team...
My nearly 15 year experience with Zego products has been overwhelmingly positive. I find their team to be interested in customer feedback, concerns and recommendations to help drive innovation and product development.
Avantages
Having been a user and pilot user of many zego products and features over the years one thing has stood out; their value on customer input to help drive product initiatives.
Inconvénients
The inherent challenges of an integrated product vs. single stack solution. If something were to operate incorrectly the separation of products can increase the troubleshooting workload.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
ZEGO for PM is the best
Publié le 15/12/2024
My experience with Zego overall has been VERY good.
My experience with Zego overall has been VERY good.
Avantages
for property management, there's nothing better. it automatically posts to tenant register
Inconvénients
there was difficulty in correspondence but they did fix it and it seems to be very good no
- Secteur d'activité : Immobilier
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Relatively Seamless Payment Processor
Publié le 03/01/2025
Despite a few mobile design issues, our use of Zego was a generally positive experience that made...
Despite a few mobile design issues, our use of Zego was a generally positive experience that made for seamless digital rent payments.
Avantages
It was relatively straightforward in its user experience design, and we did not have issues with payment errors etc.
Inconvénients
Sometimes, it was difficult to find the correct bank account information to pay our bills, as the drop down menu did not function well on mobile.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Zego Helps our business be more efficient
Publié le 29/10/2024
It has been very positive. There have been a few small bumps and almost always they are fixed...
It has been very positive. There have been a few small bumps and almost always they are fixed quickly.
Avantages
The ease of use and its integration with RentManager. It blows away other solutions we worked with previously. We "set it and forget it" for the most part. Saves lots of time and energy for our company.
Inconvénients
It would be even better if all features were available in Canada.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Software
Publié le 20/01/2025
Avantages
Easy to set up, cutting edge software, easy to use.
Inconvénients
Nothing comes to mind at this time. It's great.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Payments and Utilities Made Easy
Publié le 27/11/2024
Overall, we've had a great experience using Zego. They have partnered with us for over 10 years and...
Overall, we've had a great experience using Zego. They have partnered with us for over 10 years and we've always valued the partnership. They are the goto company for Rent Manger users as the integration is an extremely valuable edition to any management team.
Avantages
Integrating Zego with our property management system, Rent Manager, has significantly enhanced our operations. Their seamless integration minimizes manual data entry and ensures that our system maintains real-time, accurate information. As a result, we've streamlined our move-out billing process and increased our overall collection rates. Before implementing Zego Utility, our utility collections covered approximately 75% of expenses. Now, we've improved that figure to nearly 90%, which reflects a major boost in cost recovery.
Inconvénients
I wish the reporting feature for submeters was a little more robust. I actually use NextCenturyMeters system in any case as it's directly connected to the equipment so this isn't a huge deal for me.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Good product, use it with student housing
Publié le 26/11/2024
Pretty good. When we have encountered any issues they have been responsive.
Pretty good. When we have encountered any issues they have been responsive.
Avantages
It is an accessible means for our residents to submit payments.
Inconvénients
The emails that are sent out by Zego to residents are not customizable, and we have encountered issues with the content in those emails advising residents to attempt payment outside of our resident portal, which is something we would prefer not be shared as it generate confusion with how we have our operations set up.
- Secteur d'activité : Immobilier commercial
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Zego is definitely a product that a property owner should use!
Publié le 30/12/2024
I love that they notify you if a payment will be processed on a different date than when it should...
I love that they notify you if a payment will be processed on a different date than when it should have. That has only happened once, but it helped to not give the tenant a late charge.
Avantages
I like that they have so many different products to use to make our & the tenants lives easier!!
Inconvénients
I have nothing but great things to say about them!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
YES!!!!!I LOVE ZEGO
Publié le 30/12/2024
Overall it has been amazing, it is easy to use
Overall it has been amazing, it is easy to use
Avantages
excellent customer support, its ability to customize features to fit individual needs, and the real-time reporting capabilities that come with its payment integration, making it a valuable tool for property management with streamlined workflows and accurate insights.
Inconvénients
I have not experience anything about it that I dislike
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Would recommend Zego to any Apartment Management Company
Publié le 10/02/2025
Again, our overall experience with Zego has been positive. We would like to expand on some of the...
Again, our overall experience with Zego has been positive. We would like to expand on some of the programs they offer but a lot of our client base is not technologically Savvy. Their willingness to try new features, ends up making platform upgrades cost prohibitive. We really do like the payment platform and the ease of navigating and the ability of our tenants to have a simple and easy payment portal.
Avantages
Zego is a very user-friendly product. We have been with Zego for almost 4 years. The payment platform is easy to navigate, and it is easy for our tenants to sign up and establish a payment portal. It is a cost-effective platform.
Inconvénients
We have wanted to expand with some additional features that Zego offers but the cost was a bit prohibitive.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Set it and Forget it
Publié le 11/10/2024
After an onboarding process, I have not had to interface with the Zego team at all. That is how it...
After an onboarding process, I have not had to interface with the Zego team at all. That is how it should be.
Avantages
Easy to use, set it and forget it. The best type of back-end software is the kind you don't have to think about.
Inconvénients
Per-transaction fee makes small payments net losers.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Zego for Rent Payments
Publié le 13/06/2024
It's been a dream. No cost to us. Easy setup. The tenants that use it seem pleased. Customer...
It's been a dream. No cost to us. Easy setup. The tenants that use it seem pleased. Customer service is always prompt.
Avantages
The setup was easy. It doesn't cost us anything to use.
Inconvénients
I really don't have any Cons. Occasionally there might be a hiccup with customer service.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Enhanced Community Living with Zego/Mobile Doorman
Publié le 17/07/2024
The Mobile Doorman resident app has proven to be an invaluable tool for our property management...
The Mobile Doorman resident app has proven to be an invaluable tool for our property management team, significantly improving resident satisfaction and operational efficiency. The overall benefits make it a highly recommended solution for enhancing community living experiences.
Avantages
Our experience with the Mobile Doorman resident app has been overwhelmingly positive, especially in managing our large 297-unit building. The app has become an invaluable tool for both residents and management, streamlining communication and enhancing the overall living experience.
- Enhanced communication with residents
- Streamlined payment processing
- Efficient maintenance request management
- Improved community engagement
- Operational efficiency gains
Inconvénients
Some residents, particularly those less familiar with mobile technology, may find the app initially challenging to navigate. Despite efforts to provide support and guidance, there is a learning curve for certain users.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Zego has been a great partner
Publié le 12/11/2024
My overall experience with Zego has been very good.
My overall experience with Zego has been very good.
Avantages
Very responsive service. Forward thinking, open to all feedback.
Inconvénients
There is no "coupon option" to offer to prospects for a waived fee, like a promotion for waived application fee.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Big fan of Zego
Publié le 10/04/2024
Our experience, espencially with costumer service, has been excellent.
Our experience, espencially with costumer service, has been excellent.
Avantages
Zego has made our lives easier by giving us the place for our residents to pay their rent online. We also use Cashpay which is new for us and it's been awesome. We no longer take money orders and instead, they use cashpay and the money goes directly into their account. No more scanners not reading the money orders causing bank errors!
Inconvénients
The only con is when I can't get my bosses to implement another one of their programs!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Zego is the Way to Go
Publié le 04/02/2025
Avantages
Ease of Use, tenant access, integration with our accounting software.
Inconvénients
Lockbox specific - not being able to see images of payments with envelopes/post. Can only view them if they are pushed to an exception queue for decisioning.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Zego Improvements Over the Years
Publié le 10/10/2024
Overall, the company has improved immensely and has listened to their customers to make improvements...
Overall, the company has improved immensely and has listened to their customers to make improvements.
Avantages
The company has grown in the last 4 years and has improved their features extensively.
Inconvénients
Customer support used to have little knowledge about their own systems, and I had to learn a lot of it on my own.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Zego Payments saves us time and $$
Publié le 14/08/2024
Very happy with Zego payments and the Zego customer support.
Very happy with Zego payments and the Zego customer support.
Avantages
We use Zego for processing resident payments, which allows our customers to use a variety of payment methods we would not otherwise be able to accept. Zego integrates with our management software and automatically updates the resident's account.
Inconvénients
Users sometimes forget to turn off their automatic payments. But Zego has implemented the refund button so that has become easier to correct.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
I love Zego
Publié le 21/03/2024
Excellent service. Quick and easy to use. I love the educational aspect of it.
Excellent service. Quick and easy to use. I love the educational aspect of it.
Avantages
Excellent service. Quick and easy to use. I love the educational aspect of it
Inconvénients
I am not sure. I like everything Zego has to offer to their customers.
- Secteur d'activité : Immobilier commercial
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
ONLINE PAYMENTS
Publié le 26/06/2024
GREAT EXPERIENCE WITH ZEGO, WE ALWAYS GET RESPONSES TO THE EMAILS
GREAT EXPERIENCE WITH ZEGO, WE ALWAYS GET RESPONSES TO THE EMAILS
Avantages
ZEGO PROCESES ALL OUR RESIDENTS PAYMENT WITH EASE AND DIFFERENT PAYMENT OPTIONS
Inconvénients
THE TIME IT TAKES TO REFUND A DOUBLE PAYMENT
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
User friendly
Publié le 08/10/2024
The software makes property management task efficient and stress free.
The software makes property management task efficient and stress free.
Avantages
User-friendly property management software.
Inconvénients
I nothing but good to say about the software
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Service
Publié le 04/02/2025
Good. 99% of the time we have no issues.
Good. 99% of the time we have no issues.
Avantages
User Friendly, good service, reasonable cost.
Inconvénients
Having to deal with payments that get messed up.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Zego completely streamlined our business
Publié le 17/06/2024
service is outstanding.. I can call with any support needs and always get the help that I need....
service is outstanding.. I can call with any support needs and always get the help that I need. Just an overall great product that has streamlined our business
Avantages
Efficient, streamlined our business, easy to use, ease of use for tenants, delinquency went down, so many features we haven't even tapped into yet
Inconvénients
we had some difficulty at first integrating some 3rd party sites into the platform
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Zego is our preferred payment software of 4+ years
Publié le 31/07/2024
Has been a great past 4 years using Zego
Has been a great past 4 years using Zego
Avantages
Ease of use for property managers and number of payment options available for renters. Paylease continues to innovate their products to make it more seamless for everyone.
Inconvénients
Sometimes it takes long for credit card payment batches to deposit into the bank