Avis clients sur Snowfly

Snowfly is an affordable and accessible solution to add gamification to your team.

Sometimes that platform can function a little slowly.

Customer support has improved tremendously over the past year. The rep generally responds the same day if I email him with an issue. Also, he has also been very responsive to suggestions. Speed has improved as well. I like the Wiki news articles and overall the Ficentive debit card is working as intended. I also like the feature of being able to recognize a group of employees and I like being able to change mapping if our HR file has misinformation in it.

The software still freezes up or individuals cannot get into the site on occassion. The games just are not as fun as they were in the old platform. Graphics are not as smooth and selecting a token amount is different for each game. Token selection for some of the games is very touchy when you want to play an exact amount. When distributing rewards, there are too many popup's asking if you are sure you want to submit, some could be eliminated.

Before SnowFly we were handing out scratch tickets and gift cards which were very hard to track and manage. SnowFly allows managers to quickly tell us who needs additional points and we can deliver to our reps instantaneously.

Billing was originally cumbersome at the beginning, especially on the budgeting side of things as it's tracked monthly but not necessarily billed within the same time frame. Still much easier than our old method.

The software is user friendly and easy enough for approvals. The ability to select whether verifications are needed or not is a nice feature. The visibility of points earned and tokens available to the use is a plus. There are some beneficial reports to measure the growth of the program. The prizes and availability of new relevant prizes are a plus. The service team is always available to employees for questions or issues.

There should be a way to search by name for verifications that need to be approved. It would be nice to see completion date in the view window of verifications to make approvals easier. Sometimes the system goes through updates without a heads up so not only do the users experience problems or issues, but so does the admins. The games are dated and could use an update. Certain reports I have to have Snowfly run because I can not pull.

The software is easy to use, accessible by employees on their personal/mobile devices, and is well supported by the Snowfly team. Our agents have fun earning and redeeming their incentives, and I appreciate that we can quickly tie the desired behavior to the incentive

I wish it worked better with IE, but I understand that this issue is more about IE then Snowfly

Excellent customer support - inquiries are answered quickly, problems are resolved quickly. Great product for a reasonable price.

Migration to a new platform was a bit cumbersome, but technical support was helpful throughout the process.

As a Team Leader I like to be able to send my team tokens and be specific with my comments. The team appreciates the feedback and enjoys playing the games. They like being able to cash in their points for a variety of options.

I do not have anything specific to comment on.

Very easy to use to reward your team. I like that I can deliver tokens to my team as a whole or individually.

This system is slow to move around in and load, so if there is way to speed that up it would be great.

Quick, easy, and our team members love it.

none really.

It's fun, and rewarding for our employees, and is ever evolving to improve.

wish the desktop version was a little more user friendly--definitely fits the mobile device better than the PC, which is great for my employees. Just hard to administer sometimes.

The customer service is great and the reporting interface is much improved.

Ability to build reports using my own criteria

Fairly simple to set up and maintain. The set up team at Snowfly was easy to deal with.

The games have an old feeling to them. Many have commented that they liked the old platform better. Monthly user fees are too high.