Avis clients sur ServiceCore

ServiceCore is very user-friendly and organized. When I first started with my company, I had no trouble at all learning how to use the software. The search feature offers many different searchable categories, allowing me to quickly find the customer or account I'm looking for. This is crucial when I am taking so many phone calls back-to-back. Creating a new customer account is self-explanatory and thorough. Making invoices and recording payments is a quick process as well.

So far, I do not have any complaints about ServiceCore. Really the only thing I could think of that would be helpful for us specifically at my company, would be the ability to search for a customer/account and not have to already be on the correct city's page to get search results. We have locations in 3 cities, and sometimes it c an take an extra minute to find an account from having to switch back and forth.

It is an all in one program. You don't have to have separate programs for each part of the job. It is very user friendly

On building territories, we only have 2 drivers, and it will not allow you to have multiple territories per driver. But we have it figured in the routes.

Is it pretty easy to use as far as entering in orders. Switching over from our old system (TAC) was not easy as everything had to be input by hand.

It is very difficult to use on the accounting side, it is not accounting friendly at all. There are a lot of reports that we would like to see that have not been implemented. The search feature is also not friendly to use either. On TAC, it would show you anything related to what you typed in.... not on SC.... it has to be VERY specific - this is frustrating when trying to find an existing customer.

mobile use for route drivers to be able to check off as they finish a job

reporting is terrible. need to be able to print reports for inactivity, productivity, disposal, customer lists by size

Autopay credit card billing software and automatic routing.

Takes a while to learn because there is so much but once you get it down it’s really easy.

Service Core is actually a great tool. We actually went from a paper system to service core. So leaving real time notes or information for the office is great along with photographic evidence for the office when a customer calls with an issue its great for the technician. Customers do call with complaints and issues, Along with warning notes for the next person..

When you are in a area with no service you are unable to access information or notes left by the router, and it also glitches out at times as well when service is unavailable.

I like how easy the scheduling is. I also like how I can see what is happening for the entire week. The click and move option is the best part.

My only complaint is the reporting. I do think we can fine tune that a little more.

Scheduling and dispatching and being able to see in near real time when a job is completed for billing and dispatching purposed.

Customization and choices when it comes to billing. It is limited in how we can add a payment type (i.e., cannot choose secure online payment as an option (such payments could come from a e-check or credit card payment) when recording a payment. Also, there are glitches in combing several jobs for one customer onto one invoice.

Nothing absolutely nothing if I had to choose I would say colors

Everything it’s very user unfriendly the system updates too frequently numbers are messed up routes are swapped too many hoops for simple task not happy at all

The system is easy to use. Even if you have never used it the support it offers will walk you thru.

I wish that you could customize reports. Simple reports such as top customers would be great. Specifically how many hauls a site did.

I use the billing and adding new customers features the most and I find them very user friendly.

I have had issues with the feed from Servicecore to QuickBooks - specifically the payments not going over the QB - I have to say they have made big improvements lately

The scheduling feature is the most helpful of this software. I can easily put in a new delivery or pick up ticket and get it out to the drivers within a minute. I also like that I can see the history of rentals of each customer.

The reporting features lack somewhat. I like to work with excel spreadsheets, so the exporting features on each reports on Service Core are lacking.

Searching for Companies and addresses is easy to access company I am looking for.

When Searching for Companies the companies addresses should be in number order at first instead of filtering it.

How easy it is to use! Can schedule things easily and can move board around!

There is no color to differentiate the Drop offs or the pick ups for our dispatch

Toilet management; combining dumpster and toilet software

The Dumpster management side is lacking

We have been so impressed with ServiceCore. It is easy to use and helps us keep track of all of our dumpsters.

We would like to be able to merge clients in ServiceCore. At this time it is not an option but it is something they are looking into.

The software is relatively easy to use.

The routing could be improved significantly.

I like the ease of use with the product.

There are bugs that still need to be fixed and a lot of times I do not get an answer that helps me.

I like that this software is easy to use and driver friendly. It is easy to navigate through the system.

Overall I feel that the Geo coding needs definite improvement as sometimes it brings me Mike’s out of the way from my stops. I would also like to see a feature that if something is important in the schedule that day, that we could star it or highlight it so that a driver realizes it before they go out for the day.