I use this software almost on a daily basis to communicate with team members that are not situated in the same geographical location. It is the company wide go to software for all and it does make connecting with virtual teams much simpler. I think there is something for everyone in this software and it will only get better with time.
This software is extremely helpful when you are working with a team that is either located in different states domestically or different countries internationally. It is an online platform and browser based so pretty much very very easy to get started. Just setup a account, open browser, go to their website and log in. The software has made useful features but the ones that I have used and like the most are,
- Setup Recurring meetings (so I don't have to go back and do it over and over again)
- Switch between presenters (you can give authority to other participants and let them share their screen)
- Give authority for keyboard and mouse (they can control your screen from their end which at times has been life saver for me)
- Very easy to user user interface (All options are right there on the goto window and it can be either maximized or minimized)
- Says who is speaking (When you hear a voice you can see on the bottom of the screen who is speaking at the moment)
- Can have lot of participants ( I scratch the surface for number of attendees I can have during the meeting.)
- Webcam option (Yes you can choose to enable disable webcam so others can see you)
- Chat option (if you can't hear someone type a message on chat and see if they respond back)
- Record (I haven't used this feature but i bet it would come handy when you do a massive presentation and not everyone can attend but you want them to see what they missed)
I think it should satisfy most people and companies needs
I have had many issues with this software. Some few times I have ran into these situations
- I cannot hear the other person though I see them online
- If I start meeting before the scheduled time it acts weird
I love GoToMeeting (GTM)! I teach online and hold live chats sometimes 3 nights a week. I have to sometimes use another program, and at times when it doesn’t work I have quickly jusmped on GTM and it ‘saves the day” every time! I love the new TRANSCRIPTION feature too! And so do my students. Granted it isn’t perfect, but what speech-to-text feature is? I make sure to use GTM and introduce it to my students at least once per course. The following week I will switch back to the other program, and then I let my students vote on which program they’d prefer to use the following week – GTM wins every time! I have used other online VOI chat tools, but they seem to keep changing?! They "think" they're making improvements, but take away such a valuable feature as being able to share the moderator's entire screen?! Why?! Either that or their newer version cannot “handle” sharing the entire screen and errors out showing the same screen over and over again in a trail of overlapping screens that run off into infinity. GTM is just easier to use! Inviting attendees is even easy – just set up a future meeting and the email invitation is created for you! Easy peasy! I just took a another look at it again and played around with resizing and moving the feature windows and I even found something else about it that I didn't know before...so now I love it even more!
Being able to quickly and easily show my online students what I am doing, by sharing my entire screen/desktop, on my computer is so important! SHARING MY ENTIRE SCREEN regardless of which program I am using, or switching to, and to also have them see the pop-up or embedded windows (like scroll over Alt tags or edit menus & windows) is a must! Another program (that I will not name) recently changed that specific feature so if the moderator shares the entire screen an infinite trail of windows appears and no one can see a thing. I'll choose go to meeting every time if I have the choice between the two! Don't get me wrong - GTM does allow you to also share only one specific application/program at a time IF that is what you would prefer to do. I just need/prefer to share my entire screen.
Honestly, the only thing I can think of is I wish GTM would allow the attendees to "raise their hands" to let me know they have questions, or that I have missed a text/typed question. Either that or just give them an icon that can be clicked on that rings a bells in my ear so that I know to pause and/or ask the viewers to type their question again. I can understand that some moderators might not want to allow such interruptions during a presentation, or during a specific time, but giving the moderator an ON/OFF option for it would work for everyone! The little icon/button could be placed right next to the MIC controls on the Attendees pane.
This is very well designed software for remote meetings with audio, video, and screen sharing. I also love the companion product GoToWebinar that I've used for many webinars over the last several years. GoToMeeting has gained such good adoption that it has integrations everywhere with tools like Google Calendar, Chrome, Zapier, and others. We used GoToMeeting for years for internal meetings, sales calls--basically any meeting with remote participants. I've even used it to pull church members into my Sunday School class on weekends that are homebound because of illness. I like how you can create a persistent link that you can go to every time rather than having to set up a new link for every meeting. Just be careful if you're having back to back meetings with the same link--otherwise, you get the next audience showing up at the tail end of the current meeting. I solved that by creating two persistent links and alternating them when I have back to back meetings.
Price is right. When purchasing multiple licenses you can get the price down.
It's also very stable in almost every environment including mobile meetings so you can participate in meetings on the go. It requires a simple install that I've never had anyone have a problem with.
It takes more bandwidth than competitors like Zoom.us for similar functionality. Chat is limited to chatting within the meeting rather than creating chat rooms inside your company for teams to collaborate on then hop on a remote meeting. It's meant to be used every time you want to meet rather than an ongoing collaboration tool all of the time. I think they could learn something from Zoom about this.
We love GoToMeeting because it's mostly simple and straightforward. Support for the product is great. Every issue we had was answered within minutes of our call. The pricing is adequate considering how many participants you can have on each meeting. Overall, I recommend GoToMeeting as gold standard right up there with WebEx and JoinMe. GoToMeeting is in my opinion more reliable and has easier setup.
GoToMeeting is a staple service at my organization. We used Google Hangouts for simple video and screen sharing sessions, but GoToMeeting presents a more full-featured and polished product. This is essential for things like Board or executive level meetings where interactive white boards and the ability to shift who the presenter is are essential. GoToMeeting has native apps for Mac, PC, Android, and iOS. This is crucial for BYOD organizations or organizations that rely on volunteers. Features like whiteboard make it very easy to share and visualize ideas as they evolve. Having the ability to change who the presenter is and giving that person "remote control" of the meeting is also hassle free.
The look and feel of the service is not the same across all platforms. This makes it difficult to explain functionality to users when starting a meeting or if you need to give instructions on the fly. If you are on a Mac and the other person is on a PC and you are trying to remember how to hand off controls and can't remember how on the other platform, this is a real impediment to getting things done.
I use GoToMeeting on a regular basis to have meetings with coworkers and colleagues and it is mostly flawless for those purposes. Meetings sometimes get delayed due to someone having an audio or other connection issue but not often enough for it to be a big problem. One of the most valuable uses is for remote presentations. We hold conferences and judging events where the presenter is unable to be there in person so using GoToMeeting, they are able to present their PowerPoints and interact with the audience in real time almost as seamlessly as if they were there. My biggest recommendation is to always test important meetings and presentations where time and presentation are important factors with the actual connections and computers that will be used at the time of the actual meeting.
It is very easy to schedule meetings, alert participants and add meetings to your calendar. Once meetings are started, there is a useful tool that helps you make sure your audio and video connections are working properly. It is great that there is an option for using computer audio or calling in over the phone. Almost everyone in the business world if familiar with using this software and it seems to have compatibility across the board with all the computers I've used. The ability to allow any participant to become the presenter and share their screen is extremely valuable.
Sometimes, even with the audio/video tool, I've run into issues that take a while to figure out. There might be a setting to turn it off but when you have back to back meetings, one meeting could be interrupted with a loud alert for the next one. Obviously, as an internet based tool, it is only as good as your connection so audio and video quality could suffer significantly with slower connections.
I appreciated the ease in which I could schedule a GoToMeeting and provide attendees with the link to attend. I was able to easily access that link again if I needed to remind participants of how to access the meeting. During the implementation of the meeting, participants receive an intro tutorial on how to setup their audio, etc. As I was aware of the information they were receiving, I would often type in the chat box and reiterate verbally what they would need to do to access their own speaker and more. It is valuable to be able to record the session via GoToMeeting and send that file to participants as a follow-up.
It is good to be mindful that your computer's updates can conflict with GoToMeeting's function. When my computer conducted certain updates, the volume on GoToMeeting would work for a minute or two during the beginning of the session and then it would stop working. So, if you incur an issue with GoToMeeting, keep in mind it could be something external to the actual software. It also takes a sequence of steps to be able to show attendees a recording during your session--the audio settings must be changed to allow for audio to be heard from the recording rather from your microphone.
My CEO and other HOD's always prefer to use Goto meeting to make the external meeting due to easy connect feature and external participant doesn't need to register. Also, all interview candidate, one to one external meetings are pretty flexible via Goto meeting. But for group meeting like internal including customize feature is not availale to this platform. Overall it has a significant value till now to my company to particular type of conference. I do personally use especially when I need to connect remote people where internet connection is very poor and the y can join via dialing .
1. A simple sign feature & sync with your calendar
2. Once you are signed in, share the code with the link or share the number including meeting code.
3. No hassle to join in if you have an invitation even no need to register. PC or Phone whatever you can join
4. If Internet speed is good than very clear voice and even HD service.
5. Due to easy to connect without register, employees love this platform
1. Sometimes, I found at least 2/3 times its logging into account due to an unknown error
2. One I call the customer support their solution is not working sometimes. Means it has some bugs
3. UberConference, Google meet, and other available online apps have the easy feature which is similar to Goto Meeting. Like customization for own company.
I am solving the business problem of training remote users without having to be in the same room. Gotomeeting allows me to do this very well. And, as I mentioned, it allows me to see their screen and/or their video camera while we are on the Gotomeeting. This allows for immediate problem solving and clarification of issues.
What I like best is that on the Gotomeeting dashboard I can see exactly what the other people see, so I know if my screen is not refreshing or if, when I use two screens, I'm accidently sharing the wrong screen.
I like that Gotomeeting can be viewed on a cell phone. This allows some of my viewers to watch the training or join a meeting from their phone rather than having to be tied to a computer or tablet.
I think the feature that allows me to make someone else a presenter while our meeting is going is super important because this means if there is a concept a participant doesn't understand or thinks is not working correctly on their end I can immediately make them a presenter and see their computer screen. This allows me to correct their actions, because I can see exactly what is happening on their end.
I dislike that Gotomeeting looks differently on Explorer than it does on Chrome. But it does work on both.
It's reliable, it allows me to share any type of file, and the device works with any type of web browser (on any device). GoToMeeting not only simplified video conferencing, it enhanced it. This was particularly true for presentations, which were often clunky because I would need to email the powerpoint file separately from the video conference call- so this centralized the whole process as a one-stop shop.
GoToMeeting is a great program in a professional setting for a number of reasons. For starters, video conferences are easy to create and organize with shareable links that can be added to calendars (with reminders) at the click of a button. Then factor in that GoToMeeting is accessible with PCs, tablets and smartphones, and it makes organizing meetings so easy that it becomes a go-to program. Finally, creating and delivering presentations with the program is so easy and good that I end up inventing reasons to use the program for every meeting- and turning as many meetings as I can into video conferences.
Aside for the occasional lapses in audio quality, lag times and glitches, the chat function is not as easy to use as it should be. Meetings also can't be recorded (at least not with the most recent free version). And it is expensive.
GoToMeeting has helped my team and I connect with clients and leads in all stages without having to leave our office space. The ease of use gives us the opportunity to have back to back meetings since all you have to do is click on "start" and in a second you are at your next meeting.
I love GoToMeeting. It's easy to understand and you can get the hang of it on your first go. The whole system is self explanatory and you don't need to go through a manual to learn how to use the basics. It can generate a new link for every conference call that you schedule so that no two meetings collide - imagine your 3:00 pm getting into the conference call 10 minutes early only to then walk in on your 2:00 pm meeting that hasn't finished yet.
The video quality is good and it doesn't lag your computer and you can easily record the whole meeting to take notes afterwards.
There's really not a negative thing I would say about GoToMeeting. The only issue I would have is the bill. My team and I use this for business meetings so paying the yearly plan is no problem with us since it helps us gain money. But if you need something free and don't mind not having quality features then this is not for you as they only give you a free 14 day trial and then you'll have to pay to continue with it. I wouldn't use this if I ran a non-profit organization.
The support team has been great and it has helped us realize our meeting potential. Overall GTM is a great asset to our company and we do not plan to explore other options. Call quality is reliable and that is the most important thing we can ask for.
GTM has improved our inter-office communication vastly. Having a team spread across 4 states and 2 countries it is imperative that we have a reliable meeting tool. We liked it so much that we began using it with our SaaS subscribers for support and sales, as well. The interface is easy enough to use and for less tech savy users, we can register them for meetings and send them a single link to click that will automatically downlaod the meeting agent and allow them to initiate a call. We especially like being able to share screen/mouse control to help work through any support issues.
There is no ability to lock individual meetings. If we are scheduled back to back, and we are not using one of our unique meetings (which sometimes has to be the case) then there is a risk that someone hops into the meeting early and interferes with our current call. Also, the tool is slightly expensive for what you get.
I've been using GoToMeeting for at least a decade and it is still the gold standard for web conferencing for companies of all sizes. Our entire organization (sales, marketing, success, and support) all have licenses for scheduling screen shares and web conferences with leads and customers. You can share your screen, allow another person to share their screen, and even take control of another user's screen for troubleshooting issues, or training purposes. It is easy to use for those setting up and those connecting to a web conference. It has a number of wonderful integrations - the most useful being the Google Calendar plug in - which enables you to easily schedule GoToMeetings directly from a calendar event. You can also record sessions for replay later (helpful for training or demos).
It would be great if their recordings of screenshares were more compressed so that longer presentations weren't so large or the ability to integrate with a cloud based storage site to allow default a recording to go directly to an online location for sharing and playback.
GoToMeeting has been very beneficial to use for me, since i used all the time to get on client meetings, GoToMeeting is very fact, reliable, and east to connect to a quick GoToMeeting invite via a meeting ID. GoToMeeting is secure when connecting to a call so there is not snooping or outsiders getting connect to. GoToMeeting is going to the right direction and many ppl are using, i see adds on television all the time.
GoToMeeting is a very good software to use for conference meetings and one on one meetings. GoToMeeting UI is seamless, easy to use software with quick connection to a meeting right away. Also it integrates with outlook and other email apps, so getting on a call right away has never been an issue. Moreover, when connecting to GoToMeeting its easy to connect without any issues, just requires a download of the extension in the browser. GoToMeeting price is reasonable i do not pay for it, my company does , but if you your own business then purchasing GoToMeeting is inexpensive. Moreover, GoToMeeting voice quality is very clear, i like how i can test my speakers and mic right before the call so there is not issues during the call.
I think if GoToMeeting would have updates go out very now and them it would be good; since there are rarely any updates to the software.
It is a program that has allowed me to share information and make work meetings in an effective way. It has saved mobilization costs for our staff.
I like that it is fast. The videos of the people who participate in the meeting are good. It has many functions and is very complete for meetings with many people. If you are a presenter, it is possible to control the audio and the control of the participants, which makes the meeting easier to carry. I have seen that I can connect external microphones and external audios and the program connects them without problem. I can share a PowerPoint presentation and also a specific window. I like that I can use it on iOS and it works very well.
It is a complicated program to use for meetings with people who had not used it before. I noticed that when I use my Windows computer and the meeting there are Mac computers, the software is different, this creates confusion when we should give some assistance to someone who does not know it. The screen sharing controls are confusing. Audio and microphone are also confusing. The chat, I think it should improve. They should consider including a "blackboard" in the paid version. The program usually does not work the first time, but the last software downloads and this can be annoying when you need to join a meeting quickly. I have noticed that there is an error in the time zone, even though I put it correctly the system chooses another, it is confusing.
I've had good experience using this for conferencing and remote control of other systems. I have used it for online meetings several times, and it is very easy to get people online and using the site. I have done screen sharing, and remote access to other computers when necessary, which is awesome for helping remote users with issues.
There are several good offerings in this space, so do your homework and get what you need for your business.
I would recommend this product if it has the features you require.
As an online conference tool that is easy to use and simple to get started, this is a solid product. I have used it off an on for many years without issue. It has always been much more affordable than some of its counterparts, but is still a very powerful tool with lots of features. It is sold in tiers so you can get the features you want at a very good price. Of course, do your research and make sure all features necessary to your business needs are met!
It doesn't have as many features or bells and whistles as the most used, highest priced offerings or most popular products it this category. However, the top dog tends to bundle everything so you get more, but gotomeeting breaks it down to you can get what you need, easing the pocket drain, or paying for unnecessary features and functions. There have been complaints of audio/video dropout, but I believe Cisco has addressed all of these. Some, of course, have nothing to do with the application, and everything to do with the connecting system (wi-fi, poor internet, etc)
- Easy to setup
- Multiple phone numbers to call based on where clients are located
- Ability to record the session and send it to clients
- Sometimes the phone line doesn't sound very clear
- Some of our clients that aren't tech savy get stuck installing the app on their computer to attend the meeting.
Thanks for the review. RE: Audio Issues - you might consider offering both a VOIP option and dial-in options in your meetings (we even have toll-free phone numbers you can offer prospective clients); we are our own "phone company" (CLEC) and should have very reliable options for you both in US and Internationally.
As for connecting and having clients download - you can setup your GTM to allow users to connect via the "no-download option" - just need to log into your account online and select that option. Here's an article to review as well: https://support.logmeininc.com/supportvideos/gotomeeting/videos--key-features--gotomeeting-web-app
And of course I would make sure to setup your personal meeting room, so people can just click on your custom link to quickly join the meeting.
Thank you for being a loyal GTM customer, we are always seeking to make your experience with our products the best it can be!
Will V. and the entire GoToMeeting Team.
We are a SaaS company and we provide all of our customer training and implementation via remote screen-share. GoToMeeting was our software of choice for the better part of 4 years as we worked with our customers. It did what we needed it to do, and it did it well.
We used GoToMeeting for several years and it did a great job. There was never a real issue that we had with product. So I'd have to say the consistency was the best feature of the product. It just worked and that is more than you can say about a number of products out there.
As time went on, it seems like GoToMeeting fell out of favor with other businesses and it lost it's 'hipness'. That is to say that it basically became less popular, with many companies (ours included) switching over to Zoom. From what I understand, the reason that we switched was a cost savings / feature set upgrade decision. So what we liked least was the cost for the feature set we were receiving. Plus Zoom resonates with our clients, whereas GoToMeeting feels dated at times. GoToMeeting also didn't include cloud recordings of calls, which was a huge need for us.
As a state agency, we use GoToWebinar frequently to communicate important information and training to our state's counties (105) and numerous other organizations. In the 3 years that I have been using the software we have not run into firewall or connectivity issues with any partners, which is more than I can say about other outward-facing software we employ.
Organizers find setting up a webinar simple and intuitive and users have no problem registering. The email reminders and ability to add the date to your calendar are vital features that GoToWebinar easily addresses.
Other features like recording, rosters (with attention ratings), and in-webinar surveys are just some of the features that we couldn't do without after using them. There have been recent updates to the software that I haven't had time to dabble in but they look like nice additions to an already good platform.
It is not uncommon for us to get requests from partner organizations asking us to host a webinar for them using GoToWebinar even if they have their own webinar software that isn't GoToWebinar.
Other platforms that we have tried (Skype, Adobe Connect, etc.) weren't as intuitive and encountered a number of issues that we don't see using GoToWebinar.
- Ease of use for organizers and participants
- No problems with firewalls, internally or externally
- All the essential functionalities that we use every time
- Additional functionalities that we use occasionally
- Recent updates are a plus
- Good recording features
- I wish it was still a combined package with GoToMeeting
- More expensive than we would like but overall worth the money.
GotoMeeting is one of the best conference call programs available as it provides ease of use and an excellent set of features like Starting and joining a meeting is hassle-free, no codes or phone numbers to memorize and it includes amazing features l screen sharing,recording etc.
GotoMeeting is one of the best conference call programs available as it provides ease of use and an excellent set of features like
Starting and joining a meeting is hassle-free, no codes or phone numbers to memorize and it inclueds amazing features l screen sharing,recording etc.
1) Easy to setup: Start you meeting with your favorite device, send out invites via phone, email or sms and start the call on the specified time.no hard phone set up needed, just click the link in the invite and you are good to go.
2)Very good mobile app: Join and host meetings on the go with the GoToMeeting Mobile app. The GoToMeeting mobile app is supported on Android, iOS and Windows so no matter what device you use you can connect with GoToMeeting. The app is absolutely free so it won't cost you anything to join others meetings, webinars or classes.
Price wise it is litter higher compare to other products
High Price: - GoToMeeting comes at affordable prices in itself but you have to consider that some of the paid subscription features with GoToMeeting
comes free with other competitors.
Overall, very reliable and simple to use. It's multi-faceted and allows for small-scale meetings and large scale webinars so any sort of online meetings can easily be facilitated through the platform!
I like how GoToMeeting integrates seamlessly with my Gmail account so I can easily add meeting credentials to any calendar invite I send out. I also like how the platforms allows you to record any meeting and pause the screen throughout, especially if you are giving a product demo. Lastly, it's very quick to load and I haven't had virtually any tech issues with is in the 3 years I've used it!
I don't like how it doesn't let you schedule meetings in the past via the calendar integration. For instance if you have a 9 o'clock meeting and you ended up sending the invite out with the meeting details at 9:01am, it wouldn't let you. You'd then have to update the invite on your calendar to 9:02am or beyond which can be confusing for the person you are meeting with.
Overall GoToMeeting did what was needed and provided good call clarify as long as there was enough bandwidth to handle it. Occasionally there were some call issues, but those usually were not show stoppers. This is a good alternative to Webex if you need a more affordable option.
GoToMeeting is pretty easy to use and has many of the same features as Webex. We used it for several years because Webex was too pricey for the number of licenses needed. GoToMeeting also had a voice-only bridge option that was distributed to the majority of users. This was good as an impromptu conference ability since you could send the dedicated phone number and access number out in seconds.
Honestly there were not that many issues with it. Occasionally there were graphical errors with screen sharing, but that may have been more to do with the user's laptop resolution than the software itself. There was manual setup of international dial-in numbers required by our IT team when requested.
I worked from home for 5 years and I used GoToMeeting everyday to connect and have meetings with colleagues and clients.
The app is very stable, I can't even remember having an issue with the app. You can also connect through your phone and it works perfectly. The option to record the meeting is great for presentations or trainings, and then you can send it to your customers or publish them on youtube. The drawing and sharing screen options are awesome too, very useful for help desk departments.
It was not so easy for my customers/first time users to login, but once they started using it, they knew how to work with the app very quickly. So when you open the app for the first time, you have to choose the options to start working, but if you can't talk to this person or they can't hear you, how can you send them the instructions? This is why I did not give this app all the 5 stars.
Not a fan of the toll-free option.
GoToMeeting comes with Fantastic user Interface, simple to create meetings. Each meeting can have a custom URL to access the virtual meeting. One can try the service for free without providing the payment details. Further, GoToMeeting offers 60 day refund if you are not satisfied with their service. This shows their confidence in their product.
Using this service one can do share sharing, demos, remote trouble shooting, video conferencing etc. We also used their sister service GoToWebinar extensively for webinars and our product demonstrations as a part of our sales push. Both the products worked out well for us.
They also offer GoToTraining. All these three are different products.
Once you click on "Schedule a Meeting," you see a window that asks you to enter the name of the meeting, its frequency, date, time, and duration. Meeting participants have the option to connect using Voice over IP.
GoToMeeting comes Microsoft outlook and google calendar plugin. GoToMeeting is compatible with all major browsers in the market.
GoToMeeting does not track the attendees, it leaves it to your calendar software to do that job.
GoToMeeting does not have advanced features like raising a hand or polling
I have used Go To Meeting for more than 5 years (probably from early 2010) and still like this solution.
As a business analyst and solution consultant, I have used Go To Meeting for product demonstrations, product walk-through, and also for rapid prototype reviews and found Go To Meeting as a tool which you can rely on.
The quality of screen sharing and audio conferencing is a big plus.
Loved the features- raise your hand, mute/unmute participants for Q&A sessions
The stability is pretty good. I have conducted online meetings with 25 participants without any major issue.
The scheduling is simple and seamless.
Compatibility across platforms and devices is another notable merit.
For small, medium and large teams, Go To Meeting can be helping hand as far as online meetings and conferencing are concerned. Recommend to go for a trial first and then choose the right plan.
Downloading Go To Meeting, every time is a pain. Sometimes while trying to schedule an immediate meeting, it will prompt for a new version, then download etc.
There is definite scope for improvement in user interface.
Occasionally experienced trouble over low bandwidth and some hassles over firewalls.
Overall the log me in program has been good to work with. It took some getting used to after we had been using join me for a long time, but now that we understand it better it's nice.
We use log me in at my company because we need out team of people with override capability to be able to remote in and help stores with overrides, our ops and IT teams to be able to remote in and troubleshoot or fix things. It works well for the most part.
I think what I dont like about log me in can probably be addressed with other go to meeting products but my biggest complaint about log me in is that it doesn't allow more than one person to be logged in at a time but it also doesn't tell you if someone else is already on that computer helping. So we are forced to reply to the email request for help that we are getting on AND again when it's done rather than just confirming it's been taken care of. The only other con I have is that it does not allow for chat on the mobile app and it doesn't allow the computer being logged into to start a chat, only the person removing in can.