Love it and I highly recommend the software.
The software has over 20 apps built-in and the opportunity to increase the business with this type of software has been great. We used the system for over five years and have been very happy with it. The system has all the capabilities we need and it helped us consolidate our spending from six different vendors and this was great as we didn't have much staff and it reduced our spending by over 40%.
The software has many features, and we needed to invest the time to explore all of the capabilities. So overall, once we learned the software we were able to take advantage of automation capabilities and this has helped us a lot. My recommendation is spend the time to learn it, otherwise, you will under utilize it.
We used Simplycast for around 4 years and it was torture from start to finish. Firstly the interface is clumsy and clunky. even when you do manage to work around the frequent screw ups it produces, it often just junks your entire email campaign with no way to recover it. You can spend hours trying to figure out ways of getting the GUI to actually render something that approaches what you're trying to achieve and then you find out after testing that it simply doesn't work. On other occasions you'd make one small change to a layout and it would break everything else you'd spent hours trying to get right.
On one occasion I discovered that the email we'd composed missed out huge chunks when sent to an Outlook mail client. I contacted support to be blithely told that their system doesn't support Outlook, even though it's the single most popular email client on the planet!
The final straw was when I scheduled an important campaign to run a week or so before Black Friday. After realizing it hadn't gone out I again contacted support to be told they were having 'issues' (a familiar story from Simplycast). Not only had the campaign not gone out, it was stuck in their mail queue meaning I couldn't send anything else out. After several days of this, we gave up and signed up with a different company.
After explaining all this to their support guy he offered to refund us back the outstanding credits on the account. Another 3 months went by and we never received the refund or even any contact from them. When I called them I'd get another litany of excuses about the finance department having 'issues'. Finally, I was told they'd basically changed their minds and weren't going to give us the refund after all. Although they never bothered to tell me any of this as they were apparently not able to email or call me. That's from a company who are supposed to be communications experts.
The only reason we had such a large credit on the account was that their pricing information was misleading in the first place which led to us racking up huge bills on an account we rarely used. They offered a 'roll over' service on unused credits for an extra $ a month. But somehow this meant we still paid for the rolled over credits every month. A small bill of around $16 a month ballooned to around $ a month before we realised what was happening. After complaining they agreed to convert the outstanding credits to pre-paid and we assumed we'd eventually use them up. But as each email campaign was so difficult to launch we rarely bothered. The $ refund wasn't even close to what we'd lost during this fiasco but it was a historical debt so I accepted the offer as a good will gesture. Although ultimatley even that was screwed up!
The whole experience with Simplycast is appalling from beginning to end. From their terrible system, to their laughable customer care department. We moved to another service and it's like night and day. Everything works, it takes around and hour to set up and test a campaign (as opposed to a couple of days with Simplycast) and we're also seeing massive increases in our opening ratios. Something like 10-12% as opposed to 3-5% with Simplycast. So its not just an awful experience for you as the user, your customers don't see half of the messages you pay for anyway!
Basically avoid them like the plague and check out one of the plethora of much better run and much more responsive services out there.
Difficult to say which is worse - the waste of money or the waste of time. If I could have given them zeros stars I would.
When I ran my first email campaign I was able to see live metrics as people were opening mail messages. I thought that was pretty cool. I'm really excited to use the new teleconference tool for a meeting with around 60 people!
There is much bang for buck with a SimplyCast subscription. I use it to automate Twitter and Facebook for a couple of side projects I'm on. The email creator tool is great as well. There are templates to get you going but I'm creative and am able to create my own templates which I think is pretty slick. I've found customer support to be pretty great. Support sits across the room from the development team meaning my suggestions have a better chance of becoming a reality.
One cool thing about this company that through some research sets them apart from everyone else is that they built their software from the ground up instead of buying up smaller companies like much of their competition. This makes new features fit together better not to mention easier to troubleshoot and support.
I find there is a lot of save prompts, but I guess that is a good thing. The canvas for the 360 editor would be nice if you could zoom into it.
It was not a good experience. There are other simpler tools that do the same job. Simplycast has a great idea but I think it needs to work more on its interface and improve the reliability of the tool.
Like other automation software, it allows you to organize marketing tasks based on the interests of your customers. Offer a free plan.
I think that the cons of this tool start because it is not so easy to organize the automated flows. The tool looks rough and sometimes it is very difficult to use. Help is also required to start since it is not so intuitive.
Several of the messages were not delivered due to errors.
Simplycast is supposed to offer 2000 contacts per month for free. But when trying this offer in March 2013 I setup 2 email campaigns to be sent using a total of 1650 contacts between them.
The first campaign was sent but the second was held back with an error status. When contacting support their response was that I had exceeded the monthly quota.
I proceeded to explain to them that this was not possible as I had only used 1650 contacts in total for the 2 campaigns. They simply responded again with some blurb about how only 2000 contacts per month are allowed on my current plan and I should upgrade to send to more contacts.
Quite clearly the support staff had not read my complaint or they failed to understand the very simple mathematics of the problem. They seemed to have very little interest in the fact that their system had not worked correctly and rather than investigate the problem and offer a solution, their response was to ignore it and reply to a question that was not even asked. It is a bit like going to the shops for a pint of milk and coming back with a pot plant - completely irrelevant to the requirements.
Of course, this may not be the stupidity that on the surface it appears to be. A cynic could point out that it may not be a system error but a well designed ploy to get any users on the free plan to upgrade, at a cost, to a higher plan with more contacts.
Either way, the fact remains that a teenager could quite easily work out the mathematics of this issue and very quickly come to the conclusion that something is awry. It is quite telling that the support staff at Simplycast were unable, or unwilling, to do this and instead replied with canned responses which are, at best, of little help to anyone and, at worst, a ploy so transparent a child could see through it.
Simplcast should be avoided at all costs.
Bugs in the system
What you see is not what you get
Customer service works closely with the Dev team
Easy to use interface
Lots of video tutorials
A host of useful tools for simple automation.
There is a lot of 'saving progress" prompts, mind you I've never lost work. Wish you could zoom in the canvas.
I've been using SimplyCast at my office for the last month and I've only had good experiences with it. The sales team is very polite and helpful and will always get back to you. The interface in 360 is easy to use once you play around with it a little bit. One feature I really enjoy are the tutorial videos that are on the website. They are very helpful. I use SimplyCast for social media more and more and I love how it is so easy to use. The pricing is decent. My one complaint is the bugs that came out with version 8.5 but they have seemed to cleared up. If you email them they can usually get it resolved quite quickly.
Twitter and Facebook app
Good customer service
Easy user interface
Terrible software. It took months to set up and never worked property. The customer service reps would say it was a glitch they have never seen before. I was charged every month even when it didn't work. So far, it hasn't worked for more than 24 hours. There is easy integrations for a variety of different products however they don't work.
The site works great - I was able to send almost 30,000 messages in a month to my list of customers (it was under 2,000 as they require for free accounts). Using their editor and working with their helpful support team I was able to create a nice newsletter without knowing a thing about design. I haven't checked out the other tools, but I will try SMS shortly!
Easy to use, friendly support staff, it was 100% free for me to do my email promotions, who can complain?
Not always enough documentation, sometimes the editor can be a bit slow when working on my project
Their new version is a great improvement - much easier to use. The template builder in email is pretty foolproof much better looking all round.
Haven't had a chance to look into their 360 tool yet, but it looks pretty cool and haven't seen anything like it at any of the other automation companies.
Lots of variety - 15 or 16 channels
Easy to use
good template builder
Have a full white label
Some glitches on old version
broad platform so not all channels up to top performance yet
I used this product for Fax Blasts, and sometimes it works, sometimes it doesn't. You have to purchase credits to send faxes. The product estimates the cost of a fax blast and EVERY time the Actual cost vs the estimated cost is WAY off. It is generally 3-4 times the estimate! A complete rip-off. If you are sending a fax blast and your estimate shows you have enough credits to complete the job, don't assume your fax was sent. I just had a fax job that I assumed was sent and it turns out it never went out because the estimate was wrong and there weren't enough credits. The software doesn't even notify you that your fax never went out!!! On another note, the "customer care" people don't seem to have the IQ's to form a complete sentence much less help you with whatever issues your having. Don't bother with this product.
I had a few difficulties at the beginning but called them and had very helpful and friendly staff help me through it. They have since updated the software and it is even more user friendly so I don't think I would have ever encountered those problems in the first place. 100% recommend it! Fast, and efficient! Sent voice calls, automated tweets and sent SMS alerts to over 25,000
I've used them few times but the experience is pretty bad. Their system is very user unfriendly, things don't work, editor is crap and slow, very unintuitive. I sent 2 campaigns but the delivery rate was terrible and they seem to have some bugs with displaying statistics. After 3rd test campaign and my feedback about their bad service they simply terminated my account! AVOID!
Terrible software and the support is worse. There are too many providers out there to settle for this type of buggy software and people who just don't care. Very poor open rates - you would be much better off spending a few dollars more to get your emails read.
Price, but no one sees your emails. So no pros
Waste of $500 a month.
The service is horrible. Open rates are terrible and customer service is never around.
Everything about their system.