Avis clients sur RockSolid MAX

There are numerous aspects of the software that we love: Barcode support, A/R functionality, document management, inventory management. Overall the software is fairly intuitive and easy to use. We are improving daily with our understanding and capabilities. Overall, the pro's significantly outweigh any cons we've encountered. I would definitely recommend this software as it has some very cool functionality we are easing ourselves into now that we've made the transition.

So with any out of the box solution, there are going to be challenges. For us there are a couple that were frustrating. First, after an invoice has been processed there can be no changes to it. For example you make a sale to a credit account and the person making the purchase omits the PO#. There is no way to update that field after the fact. Instead you must back the entire transaction out and do it all over. The other challenge are the canned reports. They cover 50% of what we would want to see, in other cases we need to use Crystal Reports. While Crystal reports does work, it is a bit clunky and not very intuitive. So you need to invest time in learning and training on how to use it (we did so with a bunch of online videos which were publicly available).

Look up features are very user friendly if unsure of the correct name for item you can search with minimum effort
Easy use for non tech employees.
Can remote in to system off site.
Price point.
Automatic updates with the cloud based system. No more scheduling these
Automatic backup no expensive server and IT to ensure this is completed.

These cons are base on using Rock Solid for 13 years.
Task takes multiple windows to complete verse all on one window.
Report program had to purchase another program to receive all reports
Time clock not within another program needed for employees
More steps and windows to complete an easy inventory fix.
No hand held device to scan and print labels as with Rocksolid

Apparently, this review won't be accepted unless I find something I liked most about this system. Try as I might, I can't think of a single thing.

Most incredibly awkward and time consuming POS program I have ever used.

I am fortunate that I get to use both sides of the system. The POS and Roman. Both sides are easy to navigate. The inventory control is fabulous! Especially helpful when you are trying to do your weekly order. You scan something with the handheld and your inventory number for that item is right in front of you. You can do this quickly and make any corrections if necessary right then and there. It saves you time. In Roman, the ease of printing and or emailing monthly statements is wonderful! Easy program to keep track of our customer accounts. Also like the availability of useful reports to keep track of your business.

I wish at times it was quicker to get in touch with someone regarding an issue. Sometimes, you would like an answer right away to free yourself up to move on to the next thing. But, all in all, I DO LIKE the system! There isn't a perfect system out there, they all have their quirks now and again. If someone is turned off by these little bumps in the road here and there, then they are NOT being realistic.
When you do get in touch with someone, they know what they are doing and take care of your issue completely! They get the job done and correctly! No complaints with their expertise, that's for sure.

Ease of use and ease of training others.

no pick ticket option. No real way of delivering goods and showing what is on hand vs. on back order. Should have a pick ticket version that converts to order. No way to modify an order after complete, should always be able to modify then generate invoicing after 5:00. Receiving is clunky, need a simple on order vs received at this time. Have to dig a lot to find answer to receiving. Need an option to reprint invoices in bulk or transmit, currently sends in separate pdf's.

Over time I have noticed that Rocksolid seems to be making my job less time-consuming. I am pretty happy with it overall.

There have been a few times that we have had issues that we have reported and did not get an answer other than they were working on it for months.

The POS system and the reports generated

You make changes and do everything the hardest way possible. It takes FOREVER to get appropriate support. When we have a question we should be able to get immediate help instead of waiting days for a response. It's very frustrating. I am waiting for a return call right now.

It is very user friendly, and also easy to learn to use. The support/training team goes out of their way to make sure you know what you are doing and you are setup for success.

It is a little back on forth between pages/tabs to get the information you need, but it is not a big issue. Once you learn where to find what your looking for it is a breeze.

RockSolid is a reliable software with very few glitches. Uptime is high. Easy to learn and operate.

Important features needed for margins not available. Can not enter more than one product at a time. Does not have a tool to import items.

Helped convert us from push-button registers to point of sale, and digitized our Accounts Receivable.

Not user friendly for longtime staff. (Typing-intensive and database management heavy, neither of which is intuitive in our 75+ year old store.) Presents continual staff mgmt and training needs.

There is nothing about this product that i like.

time out way too frequently, including during a sale, should default to sales not to cash or customer name, too much waste of time, items jumps lines when changing quantity ,necessitating the constant checking of the ticket to be sure it is correct, on large orders cannot print a complete ticket,

The features allow for total control of the system. The interfaces are user-friendly. The more time you spend in the system, the more you learn what it can do.

Integration was tricky at times. Going from no POS to a POS system came with it's own hurdles. At times, I was confusing to know who to contact if something went wrong.

The system is efficient. We handle about 250 customers per day with 2 point-of-sale units and 2 extra terminals on the sales floor and 2 in the office. We process 80% of our sales on credit cards with the new Cayan system which also is very efficient. We have house charge accounts who receive emailed invoices and statements. The reports are plentiful and the support from True Value is experienced and thorough. We utilize the employee time clock and all our employees find the system easy to operate and with our cable internet provider, quick.

I am happy to say that I cannot think of any "cons". The original system was developed by a computer person for a hardware store owner. The 2 guys then formed Rock Solid and further advanced the POS structure to make it available to retail hardware, garden centers and rental facilities in our industry.

Please feel free to call me for any further information. Jay Feinsod 914-447-5935

Cloud Based instead of having a server on site

everything about this software is not for the advance Hardware store operations.

Easy to use and implement. We are more efficient and its helped us bring down operating costs for mailing statements, finding and copying paper invoices and managing our inventory.

Integration was a little more difficult than what was to be expected.

So many things you cannot do. ie email a purchase order, re email an invoice or run a receiving report for goods received.
Takes too many steps to accomplish a task such as looking up an item with an unknown stock number.

easy to learn software. easier to keep track of GP% on products. Credit card processing 100% better then what I had. cost of running the system is way less then wht I had been paying.

trying to figure something out on your own.

its more suitable for hardware and lumber stores

can't be used if the server is not working or down

Had great reports and end of day features. It was easy to check out customers and fairly easy to enter purchase orders.

Did not keep inventory correctly and could not get technical help. Everytime we had a problem we were told that their system had never done this before.

Its easy and logical to use and teach to new staff members. Down time is effectively zero and when issues have arisen customer support has been superb. Essentially we can forget about the system and concentrate on our customers. The system is flexible to my business and even has the ability to structure reports for my individual needs.

Its nice to say that its hard to think of a negative. If there is a down side to the system i have yet to find it!

This software is state-of-the-art, and has a lot of perks as well as checks and balances. We have had 4 other POS systems that did not support our business model and were not customizable. Rocksolid Max met our unique needs very well. The customer support is great. If or when I needs something there is a live agent, who speaks clearly and intelligently to address me and my issue(s).

The navigation takes a little bit of time to learn, but makes sense after a few weeks of usage. The bill pay, and applying orders to accounts or payments is a bit of a workload- but follows the check nd balances system, making it cumbersome, but manageable.

One of the many great features of Rocksolid Max is the path of navigation is pretty much the same in every category . So it makes the software very user friendly for not so technical savvy personnel. Also it has saved much time in purchasing and receiving inventory/orders do to being able to pull data from one document to the next.

Sometimes with the software being cloud based, the sever can glitch and then in tern it makes your POS system go down until the server comes back.

The actual point of sale function works awesome! The options and functionality available are a huge step above our old software.

The inability to reverse mistakes. The integration with our accounting software has been brutal. Availability of training for the software seems to be lacking.

The process of quoting, then converting the quote to an order (both customer order, and PO), and then finalizing it with a sell is easy and efficient.

The reports for inventory and receivables, there are not very many options, and you can't customize them.

The ease of using the product. The folder tabs that you can have show on any screen that you are working in.

Reports...I wish you didn't have to purchase an outside report maker in order to do specific reports that you want.