Avis clients sur ClinicSense

My clients always mention how much they love how easy it is to book an appointment and think the reminders and birthday wishes are fantastic. They say it's the easier software they've ever used and as an end user I completely agree. Also, the continuous improvements are much appreciated. Well done.

sometimes the loading of the software can be a little slow on the phone app

It effectively covers most of the informational clinical works for massage therapy clinics. It's simple and inexpensive.

-Batch retrieving clients' treatment notes is a pain.
-No client account data exporting facility for bookkeeping software such as Microsoft Money.
-The Bluefin feature made me lost quite a bit of money.
-It's not very suitable for multi-discipline clinics which have other professional operations such as chiropractor, osteopath, etc.

I loved clinic sense’s online intake forms. A lot of my massage therapist friends use the app so I thought I’d try it out

It was kind of hard for me to use and I knew long term I wanted something more visually appealing and easy for my clients to use

Simple friendly interface and easy to learn and easy customer service

Paperless

No option to block clients

No option to customize the schedule, like if I want to open just one random day online I have to open it for every week for the month and block those days off, say concept it applied for opening specific hours on a specific day (this feature works great for blocking off time but not the inverse)

I love the ease of use both from the client interface and the back end interface. I love that this company truly listens to the subscribers and customizes their updates and features based on need.

Initial integration was stressful switching from one CRM to another but honestly clinicsense made it as seamless as possible.

ClinicSense's Lite plan offers essential features for RMTs, including client management and online scheduling. The user-friendly interface simplifies booking and billing processes, enhancing the efficiency of my practice.

On the Lite plan, limited customization and advanced tools may be a drawback for some practitioners. Also, some features are not easily accessible when using the platform on a mobile device.

Appointment reminders, and the ease of scheduling reoccurring clients. The paperless forms are a plus because many of my clients at 65 and older and do not have home printers.

There are a lot of functions I don’t use but my price is the same.

It's easy to use, does almost everything for you, clients like the easy access and purchasing gift certificates and now packages can be kept track online.

The changes that are made where you get charged for customers support if you're having an issue. I'll be one of those small businesses that don't need the added expense. And how it took too long to get the packages program running.

Ease of use and great customer service!

They may not have all the features I want but they are working on getting them

I love the email campaign. I love how it send reminders if they haven't been seen in a while. I love the birthday email. That is a nice personal touch.

I dont like the smart phone option. You are not able to look up information about a client unless I have my full computer. This is very inconvenient for me. I also dont like that if a new client schedules they are not able to put in gift certificate number as an option of payment.

It's a Canadian company!! My clients say Clinicsense is very easy to use and they love the convenience to book online at any time of day or night. They also appreciate not having to create an account and have to login each time they want to book an appointment.

There isn't a lot of personal customization. I wish you could customize the SOAP/clinical notes instead of having to use their templates. The point-and-click template is too vague, but I hate typing i.e. I'd love to see more drop down menus when you click on an area of the body to list specific muscle involvement. Also, the monthly cost is a little expensive for businesses with 5-8 people and even though it's a Canadian company, they cater to American clients e.g. "cheque" (Cnd) is spelled "check" (USA).

ClinicSense is made specifically for massage therapists by people who know our industry. They know it enough to know that we're all a bunch of special unique snowflakes and need plenty of customization. And they are responsive to user feedback, as a live service they frequently add new features and polish existing features. I am stunned when I meet colleagues who are not using live, online practice management software like ClinicSense. It makes my work life so much easier and helps me present a polished, professional experience to my clientele. It takes most of the work out of managing my schedule, and makes it easy to communicate effectively with clients and keep my records and accounts organized and running smoothly.

When I migrated my patient data to this platform, some data was lost because differences in formatting meant not everything could be automatically transferred over (some critical stuff like account balances had to be done manually). I anticipate this would also be a problem if I ever want to transition away from ClinicSense, so I can only hope they just keep being excellent.

ClinicSense is essential for every aspect of my business management, from booking to charting to client management and interface. The software is easy to use and includes comprehensive how-to's and tutorials. My clients are always telling me how easy the online booking process is and how much they like the client-facing aspects. I love being able to modify and customize so many aspects of the booking, charting, and other elements, and ClinicSense has been great about listening to customer feedback and adding new customizations and features for users. Above all, I have been incredibly impressed by the customer service provided. [sensitive content hidden] are very quick to respond, always responding specifically to my questions and concerns, and giving great explanations and resolutions. They are responsive, transparent, and helpful beyond my expectations.

On occasion I have found the desire for small features (some of which have been added since the newest update/overhaul), but never anything critical or prohibitive.

Clients love it compared to other software that other massage therapists use (they have told me in person how much they appreciate the ease of scheduling) I can add messages about expectations and link everything; health intakes, reason for visit forms, Covid 19 forms, etc and set the frequency that clients receive these forms. SOAP charting is also amazing, I love that I can customize my Subjective questionaire and that clients can select appropriate symptoms plus select where exactly they are feeling discomfort on the body diagram front/back/male/female so cool and very helpful.

Being tied to Square, although they also make things easy, I am interested in working with clients on different transaction streams to limit the fees. When you look up the client information on their appointment that day you can see past appointments, but not access their charts unless if you seperately access their name/account outside of the appointment window, which I find very annoying sometimes when I'm trying to bill MVA/PIP