ClinicSense

4,8 (564)
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Note globale

4,8 /5
(564)
Rapport qualité-prix
4,8/5
Fonctionnalités
4,6/5
Simplicité d'utilisation
4,9/5
Support client
4,9/5

98%
des utilisateurs recommandent cette application
Classer par

564 avis

Jessica
Jessica
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

ClinicSense Review

Publié le 21/08/2019

ClinicSense has come a long way in the last few years. When I first started using it, it was clunky...

ClinicSense has come a long way in the last few years. When I first started using it, it was clunky and felt unrefined. In the last 6 months they have added a lot of new features, and ease of access.

Avantages

The price was fantastic, it was nice with the automated reminder texts, and online booking.

Inconvénients

The mobile app doesn't work for my phone (Samsung s10), but the web-browser clinicsense.com works fantastically so it doesn't affect me too much.

Alternatives envisagées 

Jane et Noterro

Pourquoi passer à ClinicSense

MTAM had a promotion involving clinicsense so that's why I chose it initially. Now I'm used to using it, and wouldn't really want to switch.
Kendra
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Easy, convenient

Publié le 26/08/2024

Good. Easy. Growing as the years have gone by. Adding news things that I’m looking for which is...

Good. Easy. Growing as the years have gone by. Adding news things that I’m looking for which is great. Hoping for more of the things I wanted to come soon. I did see loads of new things are being worked on which is great.

Avantages

That my clients can easily book online and I can add the link to all of my platforms.

Inconvénients

I wish I had more text options for clients. Most of my clients don’t use their emails. Texting is all the rage. More options to utilize that would be great.

Jinhwa
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Frustrating App on mobile phone

Publié le 20/09/2024

It’s usable on the iPad and laptop but definitely not on mobile phone.

It’s usable on the iPad and laptop but definitely not on mobile phone.

Avantages

Not difficult to use the system, and fair price, however, the fee is about to increase by $30

Inconvénients

App on mobile phone is terrible, always lagging and constantly not working

Kostadina
Note globale
  • Secteur d'activité : Médecine douce
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Clinicsense is a fantastic all in one booking software!

Publié le 14/11/2024

its been really easy and it's been wonderful to see the platform growing and improving the longer I...

its been really easy and it's been wonderful to see the platform growing and improving the longer I use it.

Avantages

I love the ease of use.
Clients can book online with a simple layout.
Everything on the back end is easy to set up.
Hardly any system issues.

Inconvénients

I wish I could "add on" services with a button with booking.
example: Massage (add hot stone)(add cupping) ect..
It would also be nice to "block" certain clients from online booking from the backend.

Teara
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

It Just Makes Sense!

Publié le 29/04/2024

I have had nothing but incredible experiences with ClinicSense down to their video training on new...

I have had nothing but incredible experiences with ClinicSense down to their video training on new releases, and help from their IT department. The response time is incredible and they keep you updated with upcoming and even ask what we would as consumers like to see and vote on it.

Avantages

What I like most is that I have control over my appointments and if my current clients or future clients can book automatically or if I need to approve before hand or decline a client. I find most useful the reporting records, SOAP notes, memos which is very helpful to put information (family, pressure they like, trips that are coming up) and it can be selected on every appointment or a certain treatments.

Inconvénients

The only few item I don't like is that I can't do my notes on my iPhone or iPad - I can only review customer name and forms they filled out for the upcoming appointment. I would also like it if there was an option to be able to add to where there is an add-on to a treatment instead of creating an entire treatment that has it on there. As a therapist I can add on to invoice but client can't do it when booking if then wanted to put an add-on.

Phillip
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

just some honest thoughts...

Publié le 24/06/2024

overall i think this is just an amazing platform. the constant updates, follow ups form team and...

overall i think this is just an amazing platform. the constant updates, follow ups form team and customer service is awesome! don't think i could've found a better service.

Avantages

It's just to easy to use. its not a web site, its a scheduling app focused and functional. its amazing at what's its supposed to do! intuitive! straightforward! its organized, it has all the options needed and covered to help you keep business and client info streamlined and organized. the reports!! and the marketing section, just great details to what you need to have a successful business. none of the fluff or over stylized rubbish to hide the lack of services provided.

Inconvénients

only a few thing that come to mind, but i feel like im being a bit picky... 1)the overall look/them could possibly use a lil refresh. but then again, im coming to appreciate the simplicity. 2) I've gone back and forth about how i feel about the cost...

Alternatives envisagées 

Calendly, Acuity Scheduling, MassageBook et Google Calendar

Pourquoi passer à ClinicSense

soap notes and all the useful tools it brought with it.
Danita
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

I love clinic sense!

Publié le 09/11/2024

Very good. It has most of the features I am looking for in a charting/booking website.

Very good. It has most of the features I am looking for in a charting/booking website.

Avantages

Soap note feature. Gift cards can be sold on website as well.

Inconvénients

Some scheduling features, I wish you could as multiple work periods during the day (say 9-12, then 2-5). But you can add personal time in the middle which works too

Chantel
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Seamless booking and billing

Publié le 14/08/2024

The support team is always prompt and ready to help me with any tech issues I've had in the past...

The support team is always prompt and ready to help me with any tech issues I've had in the past and they've made several improvements over the years with their software. My overall experience has been great.

Avantages

Clinicsense has made running a solo practice, seamless and painless. I'm able to optimize my time with online booking, and manage my billing and bookkeeping all in one place.

Inconvénients

My only request from Clinicsense would be to have an optional waitlist for clients.

Alternatives envisagées 

Jane

Pourquoi passer à ClinicSense

Because I was familiar with the Clinicsense interface
David
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I made the switch years ago and won’t ever look back!

Publié le 24/05/2024

Nothing but positive experiences! The team is easily reached and you feel like they really want to...

Nothing but positive experiences! The team is easily reached and you feel like they really want to know you and your business.

Avantages

I love the ease of use both from the client interface and the back end interface. I love that this company truly listens to the subscribers and customizes their updates and features based on need.

Inconvénients

Initial integration was stressful switching from one CRM to another but honestly clinicsense made it as seamless as possible.

Manal
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

BCMT review

Publié le 12/07/2024

good, but needs some improvements on certain options like patients scheduling rules, online...

good, but needs some improvements on certain options like patients scheduling rules, online scheduling, and no show guard payment settings. Also I wish I had more an option to ask for a new patients credit card, so that if they don't show I can charge it.

Avantages

The ease and look of the system. The accessibility as well.

Inconvénients

I wish I could not allow certain patients to book online.
I wish I could ask a patient to give me their credit card info when they book online themselves and not charge their account until after seeing them.
I wish I had more option with the scheduling and flexibility.

Alternatives envisagées 

Jane

Pourquoi passer à ClinicSense

cheaper option and wanted to help the little guy.
Kiah
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I really enjoy it!

Publié le 07/11/2024

This is the 3rd massage software I've used and definitely my favorite. It's pretty easy to use for...

This is the 3rd massage software I've used and definitely my favorite. It's pretty easy to use for the therapists and clients.

I wish there was a bit more customization with scheduling like setting different hours for a certain period of time instead of indefinitely.

Overall I'd highly recommended it though!

Avantages

I mostly love that you guys consistently roll out new features!

Inconvénients

Some of the scheduling features can be a bit hard to customize

Angela
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easy to use, best Massage Therapy management tool I've seen.

Publié le 07/03/2024

I have been with clinicsense for some time and have only experienced its platform getting better...

I have been with clinicsense for some time and have only experienced its platform getting better and easier to use. I was so happy about it during and throughout the pandemic as adding extra forms and health information was easily accessible and we can continue to edit forms and messages which is fantastic.

Avantages

I love how easy it is to click and use. The widget was easy to add to my website and the link to Facebook. I like the look and feel and that I can manage how much information the therapist and front end can view from shared profiles. I can see everything from my account- Revenue, sales tax, etc. divided by therapist making payroll a breeze.

Inconvénients

I don't feel the mobile version is the best yet. I would like to access reports and such from the app and be able to use the back button without logging out. I also would like to have better access to how the soap notes are inputted as this is not something we currently use. but we are moving closer to paper-free.

Bobbie
Note globale
  • Secteur d'activité : Médecine douce
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best Scheduling Program I have found

Publié le 22/02/2024

It has been a very easy transition from my paper binder to a full paperless system. I have needed...

It has been a very easy transition from my paper binder to a full paperless system. I have needed customer support a few times and the response time is usually hours not days!

Avantages

Appointment reminders, and the ease of scheduling reoccurring clients. The paperless forms are a plus because many of my clients at 65 and older and do not have home printers.

Inconvénients

There are a lot of functions I don’t use but my price is the same.

Alternatives envisagées 

MassageBook

Pourquoi passer à ClinicSense

The AMTA discount was the main factor when I decided it was time for me to stop carrying a book around everywhere everyday.
Jacqueline
Note globale
  • Secteur d'activité : Médecine douce
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great program and service

Publié le 18/10/2024

Avantages

Ease of use for myself as a practitioner as well as for clients.

Inconvénients

Nothing to compare it to. I have never used another service.

Alternatives envisagées 

Jane

Pourquoi passer à ClinicSense

I had used it before and was comfortable with continuing the same program instead of switching and learning something new.
Krystle
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

My software secretary.

Publié le 30/09/2024

I really enjoy all the administrative tasks it’s takes off my plate; reminder emails, bookings, CC...

I really enjoy all the administrative tasks it’s takes off my plate; reminder emails, bookings, CC storage, charting. It makes my life a lot easier knowing I have a trustworthy software to do all my computer work for me.

Avantages

It’s user friendly and does all the work for me.

Inconvénients

No wait list option for clients to add to if the day they want is full.

Christina
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The Minor Method, Denton TX

Publié le 02/03/2024

Amazing & fast customer service. The best I’ve ever experienced actually.

Amazing & fast customer service. The best I’ve ever experienced actually.

Avantages

Ease of use & customization. Also, the design is quite nice to look at!

Inconvénients

Nothing really. It loads a little slow sometimes but it’s probably my phone.

Michael
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Keep up the great work!

Publié le 22/10/2024

The best booking and invoicing program I've ever used.

The best booking and invoicing program I've ever used.

Avantages

Ease of use for both client and therapist

Inconvénients

Invoices being unable to calculate change.

Amarina
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Booking made easy

Publié le 07/10/2024

Overall, it's great for dekstop and tablet, could use improvement with the mobile app. Love how...

Overall, it's great for dekstop and tablet, could use improvement with the mobile app. Love how many integrations it has though so we can easily pair it with our website, POS terminal and socials.

Avantages

I love that it integrates easily with our wesbite and also with our Square POS Terminal. Being able to do everything from one place makes work easier for us!

Inconvénients

I dislike the mobile app. I currently download an icon of the desktop version to my phone for a shortcut to the calendar instead because the phone app just feels choppy and is annoying to navigate.

Merdy Jane
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Clinic Management Software

Publié le 18/09/2024

I have a great experience with clinicsense. I highly recommend it to anyone who wants a user...

I have a great experience with clinicsense. I highly recommend it to anyone who wants a user friendly software. They even offer trainings where you learn how to improve your business, tips in marketing, etc.

Avantages

* Easy to setup and user friendly
* Excellent customer service
* It got everything I need as a solo practitioner

Inconvénients

* Software can't block unwanted clients. Luckily I love all my clients. However, this can be a safety issue that clinicsense needs to add to their system for therapist who unfortunately got creepy clients/unwanted clients.

Alternatives envisagées 

Jane et Noterro

Pourquoi passer à ClinicSense

Not user friendly and complicated to setup
Dona
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

ClinicSense Review

Publié le 16/05/2024

My overall experience with ClinicSense has been wonderful! It is a receptionist in a computer...

My overall experience with ClinicSense has been wonderful! It is a receptionist in a computer program!

Avantages

This program is a lifesaver for me as a solo Massage Practitioner. Clients are able to go directly from my webpage to book their appointments, choosing the service they desire. The program then sends email and text confirmations and reminders freeing me up from phone tag. I receive email and text alerts for each booking as well! It also contains options for marketing such as encouraging clients to leave a Google review as well as email birthday acknowledgement.

Inconvénients

Since my services include enhancements ClinicSense does not allow for "add-ons" to a baseline massage. I am then required to create service options which include a base massage with each of the enhancements individually. My clients have expressed the lack of ease of choosing exactly what they would like since there are so many service buttons. I understand that this is on their "to-do" list and will at sometime be integrating it into the program.

Lorenzo
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Minimalist joy

Publié le 06/11/2024

ClinicSense is great value for money. Wonderful for new practitioners and those running a small...

ClinicSense is great value for money. Wonderful for new practitioners and those running a small business. Large businesses I work for make good use of it too.

Avantages

ClinicSense is straightforward to use. The treatment note templates are minimalist which I prefer, because extra fluff can sometimes be very distracting. The menu bar allows me quick access to a client's contact information, appointment history, invoices etc.

Inconvénients

ClinicSense does run slow at times, for instance, when opening up a client file or treatment note. Sending a receipt was not intuitive at first, because there is no icon to do it, but rather we click on "add signature" then "send email."

Susan
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Don't hesitate, just use this program, you won't regret it.

Publié le 22/10/2024

Overall this experience has been positive. No complaints whatsoever.

Overall this experience has been positive. No complaints whatsoever.

Avantages

This program is very user friendly and has made my office administration so much more efficient for me.

Inconvénients

The only thing this program is missing is the ability to send a receipt with multiple appointments on it. For example a client's year of appointments

Marie
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Awesome Service!

Publié le 03/10/2024

easy t0 set up.cust0mer service are very helpful and resp0nse quick t0 my concerns.

easy t0 set up.cust0mer service are very helpful and resp0nse quick t0 my concerns.

Avantages

im very satisfied with the booking system.easy t0 familiarized.

Inconvénients

none as n0w.i can say that im very satisfied with the clinicsense booking system.

Laura
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Exceptional customer service

Publié le 12/03/2024

I singed up for Clinicsense a few of years ago, and I've been happy with it ever since.

I singed up for Clinicsense a few of years ago, and I've been happy with it ever since.

Avantages

I really appreciate how responsive the customer service is. I have always had prompt help with any issue, and they really make sure I understand. I love that they send videos explaining how to do things. I also like how easy it is to set up, and to manage all my appointments.

Inconvénients

I think I have not explored this enough to learn for myself, but I don't feel like i understand how to see what my clients are receiving. Really, I just think I need to spend more time with it.

KAROL
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

WE LOVE CLINICSENSE

Publié le 01/03/2024

Avantages

THE EASE OF SET UP, MANAGEMENT AND CONTINUAL GROWTH OF THIS PLATFORM OUT DOES ANY OTHER IN THE INDUSTRY.

Inconvénients

WE LIKE EVERYTHING ABOUT THIS PRODUCT !!!!