Avis clients sur AutoLeap

We have had a great experience with Autoleap thus far. Any issue we have run into they have easily and quickly assisted.

Still learning new things about the program

I personal have used Mitchel and by far this is much better

Autoleap has very good customer service. They were very thorough with any questions and took the time to make sure I understood.

This is a tremendous product we are very anxious to fully utilize!

As with any change it is a bit challenging at first, but with AutoLeap's coaches assistance the new program was a needed change.

Overall i am happy with my experience with AutoLeap

Great, very productive, and helpful. Every person especially phil were very helpful, mindful of my situation, and very supportive.

AutoLeap has demonstrated its flexibility and willingness to adapt it's product to my needs to most effectively run my business.

With little experience in the industry I have been able to stay on top of my repair shop with ease. AutoLeap was truly a God send when starting a business without any knowledge of estimating or parts ordering. The software makes everything manageable and allows me to know what's going on in my company 24 hours a day. What I like most about AutoLeap is the outstanding customer service. Every question is answered and you are assigned a personal representative who holds your hand through the entire process. Our representative [SENSITIVE CONTENT] has been amazing, patient, and has helped me work through every issue without frustration. It's rare something is as easy to set up as they say when they're selling it but AutoLeap goes far beyond the sale.

I have solved with one software how to efficiently send quotes/estimates to clients as well as collect payments electronically. In addition, AutoLeap generates the Google Reviews automatically, which helps myself a lot not having to do this manually each time for each client.

I feel like the sales team and the engineering team need to work together to truly understand the true limitations of the system. The conversion to AutoLeap was a true challenge and having to reverse migrate after only two weeks is a tough pill to swallow.

It's not bad for the price. Overall, if this was my first software experience as a service advisor, I think I would fall short of learning correctly. When comparing the wiring diagrams on AutoLeap compared to ProDemand, there is no question that autoleap has a lot of fine tuning to do.

So far it has been really good. We hope as we move along, that we get faster and more familiar with the system. I understand that we present new challenges as we are mobile, I believe we are creating something that is going to grow and that you will grow with us.

Its getting better, Overall once we are fully up and running, the system will do what I need it to.

Overall i had a EXCELLENT experience working with [sensitive content hidden].

I'VE HAD A GREAT EXPERIENCE SO FAR USING THE SOFTWARE. OUR REP [sensitive content hidden]HAS BEEN GREAT!

Our biggest improvement to our shop thanks to AutoLeap has been the ability to better communicate with our clients. We are able to be as transparent as possible though estimates and DVIs.

Pretty happy with the whole process really. [sensitive content hidden] has helped and answered any question we have had.

Dishonesty. Was lied to during sales and implementations - promises were made, then we were ignored once we called them out on this. In the end, got stuck in a 12 month contract.Attempted to cancel 30 days before contract end date, needed data - was ignored for 2 months, then told they couldn't fulfill the data request. Now they are saying we are on the hook for another 12 month contract, and they refuse to refund the 2 months past contract date - despite it being their error. This is with written confirmation our contract would be cancelled on time to avoid another 12 month agreement. Autoleap does not take responsibility for its employees, what they commit to. If you do with them at all, get ALLL in email.

The customer experience has been great. [sensitive content hidden] is the man

Overall my experience has been mostly positive. They definitely have some bugs that need to be worked out and updates the need to be released. The support/help chat is a great feature though there most common response is we don’t have a fix yet but we will alert the team. The program is great for the technicians love the checklist feature along with being able to follow the tech’s progress but requires extra work from the service writers when writing service.

[sensitive content hidden] in implementation was phenomenal. She really helped us get up to speed, was available for all my questions, offered to host multiple meetings to ensure i was comfortable with the system before going live. Since going live with AutoLeap, We have seen an increase in customer communications, less missed appointments, and we can track tech efficiency with the time clock option. Overall, AutoLeap was a great move for my shop and we look forward to growing our shop with AutoLeap.