Avis clients sur Emburse Chrome River INVOICE

Very easy to use with great admin functions.

Would like to see more filters for Reporting purposes.

This product saved us during Covid. There was no disruption of approving and paying invoices as it was all done through Chrome River and no paper or signatures were required. We also have seen a tremendous reduction in paper and work. We've gone from 11 filing drawers to 2 and 75% reduction in AP data entry tasks.

Nothing. It has worked very well for us.

Prior to Chrome River, we were still printing expense reports and invoices. Paper was sent via inter-office courier and we had all the issues you would expect - lost submissions, late submissions, missing approvals, etc. Moving to Chrome River has substantially improved this process.

Training in Chrome River is a lot - the tax section can be a lot for end users. After a few times, it does get a lot easier. I would recommend a lot of support during the first year. You don't want your end users to get frustrated.
My only big criticism is the scrolling on the expense report pages. I think button placement and customizations could improve.

- We've decreased our paper usage dramatically as approvals and forms are all electronic.
- AP team have more time to do more analytical work (previously data entering invoices), since everyone in the firm can now enter it themselves
- Can customise approval workflows easy
- Can track invoices more easily, from the end user's view and from AP's view.

- Training staff on how to use CR Invoice was difficult in particular the tax section, as not many end users have to deal with it regularly.
- Getting the set up on complex business rules and approvals was difficult in the beginning
- Ad hoc reporting / analytics is not the most user friendly interface to deal with
- Customer service is a hit and miss at times. Requesting for changes, information on errors, took a while for a response. Sometimes when a fix is in place, may have changed something else in the system that will cause an error elsewhere.
- OCR for Invoice isn't accurate and doesn't seem to learn when adding similar invoices.

During our discovery phase for a new P2P system, Chrome River was one of the few that we found to have an extremely dynamic and robust workflow engine that would meet our organization's needs. The ability to build unique/custom workflows on virtually any of the fields within the system, as well as add as many user-defined fields that we want/need for a cloud-based platform, was big a win for my team.

wish there were better integrations/applications between the expense management platform with the Emburse Card program and the PO/Invoice modules. It would be nice to (1) issue a PO, (2) receive an invoice, and (3) pay with the Emburse card through the system without doubling the workflow approval fro both an invoice and a credit card expense.

I love that our invoices route for approvals seamlessly and electronically. This has especially been helpful with working from home. We have somewhat complex routing rules and Chrome River has easily accommodated all of them. We have been able to ask for customizations to add necessary fields to the input screen as well. Additionally, since it's so easy to use, our accounts payable staff no longer enters invoices (they technical review and approve them as a last step instead). So staff from all over the firm can easily enter their invoices themselves.

Customer services has gone down in recent years. The way Chrome River is addressing that is a subscription-based add-on service. I don't like that we have to pay extra money to get the service we were used to getting for free a few years ago; however, there are extra features to the service. We are trying it out this year.

Integration with accounting systems, audit trail tracking, snap and send receipts for expenses.

Ad hoc reporting is in need of some improvement.

Chrome River's OCR engine is very accurate, and handles nearly all of the tedious detail relating to invoice intake. The customized routing/approval rules allow invoices to be routed quickly and approved from desktop or mobile devices, resulting in quick turnaround and transparent status reporting.

The initial setup of business rules for routing and approval was complex, but once set up has been very effective and required little ongoing maintenance.

This product allowed us to go completely paperless. This ended up being a lifesaver when the pandemic hit. Everything runs efficiently and integrates well into our Accounting Software.

Implementation took a bit longer than expected, but it still went smoothly.

The interface is easy to use for new and tenured associates alike. Training is fairly simple. Chrome River is highly accessible and available from any internet enabled device, which allows us to work and function across many dispersed offices. The integration with our core accounting system is critical. Emburse also stays ahead with technology to further automate and ease the workflow for humans.

The integration was where I was most involved, and took a bit of time. I would advise allowing many months for development and testing. The Chrome River integrations team did all of the coding to send us the data in the format we needed, but it took many iterations of effort and feedback to finally get it right. Once we did though, it's fantastic. Just allow plenty of time to test and set up, and keep logic as simple as possible.

Electronic approvals and processing help eliminate the need for paper being "pushed" from one office to another.

User's cannot see Invoices created by others. User's cannot delete Invoices that have been returned.

I like the ease of use when processing invoices using both the image capture method or by using prior invoices as templates.

The interface can be a bit of a challenge when you first start to use the application but you quickly become accustomed to the layout and functionality.

What I most like about this software is the easiness to use. It is not difficult at all, very user friendly.

There is nothing that I do not like about this software, it is very self explanatory when using both invoice and expenses.

The paperless environment Chrome provides is fabulous! The electronic movement of invoices and expense reimbursements through the approval process has greatly increased the efficiency of our workflow.

The help desk support. Customizations sometimes take way too long to implement. In addition, approval routing rule changes made sometimes screw up prior changes without our knowledge until it is found through the user experience.

The ease of processing payments and knowing exactly where an invoice was in process.

Some keyboard shortcuts would be nice but that is nit picking

Web based, SaaS, reliable, intuitive interface.

I would prefer that the iOS integration with OneLogin for Single Sign On be more straightforward.

The OCR feature, and ability to setup approval flows.

We have had a lot of issues with correctly exporting information out of Chrome River into our other financial software.

Makes invoice processing transparent, all involved can see where the invoice is at in the process at any time. It also allows submitters access to payment data instead of having to reach out to Accounting for the information.

Customization of the product has been a hurdle as we have had to find ways to make our operation fit within the software.

The APIs and single sign in features are advanced

No API for invoices. Also there is no pay data in the expense api

User Friendly, Easy to use after watching a couple videos

Wish the User Manual was a bit easier to navigate