Avis clients sur Rotageek

Prise en mains facile et utilisation.
Service client rapide et efficace.

Il manque une prévisualisation des plannings hebdo avant lancement définitive.

I find RotaGeek so quick and simple moreover the whole company use RotaGeek creating a universal Rota language!
The interfaces are awesome.
But the thing I really love about it is the instant support by the chat function... the team are always on hand in mins and always up for a laugh and joke creating laughter during putting rotas together shouldn’t be a ‘thing’ but it really is

If only It fed into our HR software or vice Versa at the moment if we put someone sick in RotaGeek we have to copy it over on to SF.

I like the fact that I can see multi site rotas, making it easier to plan my weeks so that I can visit stores when the right people are working. It saves me a lot of time callig ahead and I can make more ad-hoc visits.

The only thing I don't like is that holiday allowances cannot be amended if the timesheets have been signed off and a holiday has had to be cancelled due to unforeseen circumstances.

App for the staff and it syncing to your calendar. Staff love also seeing who else is in and the ease of holiday request and so do I with no paper.

I’m seeing it learning but it’s very slow at the same time.

Currently it has a bug in it since wed and last I check it still is ant working which is resulting in lots and lots of manual adjustment and it keeps crashing and deleting lunches when you go it edit.

The main thing for me is it overlaps lunches and with COVID this isn’t practical for us. You can’t see when lunches are so this means you have to go through each shift individually and edit to see then if they over lap go through and edit so they are not then edit again if this impacts the qty of staff at certain times - majority of times lunches can all be separated but the system needs to make sure they are so it reduces editing as currently it’s taking around an hour to do a schedule.

I have also over Oct had to force days off in for my management team over weekends as I let it run in sept freely and it was constantly putting all management in over sat and Sun every week and it was noticed by the team.

It also has a tendency of certain staff get all the extra hours when it should be shared out with the team.

Also if with decide to print the dashboard lunches disappear of it which results in a pencil and ruler coming out.

ease of use is second to none- support team are fantastic and integration of pay roll was easy !

- a couple of Aesthetic changes happened in early days but this was none disruptive

It's very easy to navigate and it's clear on how it displays scheduling for all staff members.
It helps as it's a clear indicator or who had paid holiday, sick leave etc and helps me work out exactly what hours everyone has worked so I can complete payroll correctly.

The app is convenient to have downloaded and makes applying for holiday requests quick and simple. All staff will get notifications about any and all changes to their timetable as well.
It shows using colour sections the difference between the type of shifts and lengths making it easy to see and understand even with a quick glance.

There should be features added such as important message notifications that can be written and provided to all staff members so they can have an electronic format no matter what goes on.

Usability and the customer support is great. Whenever I have a query it is answered within minutes

How easy it is to accidentally make a change and not know what you've done by mistake.

The most impactful element of Rotageek is the customer service that comes with it, help is available at any time and will also respond within minutes to answer questions.

I would like to be able to add notes at the top of the schedule for each day rather than only be able to make notes for the whole week.

Really easy to use and manage. You can type any information you want to keep under control and it’s really helpful

Sometimes was a little bit slow to access from the phone app. It didn’t display all the info that you can easily access from the laptop

Great software for rostering. Great for ease of communication with colleagues.

The shift scheduling when you need to put in 2 separate shifts for the same colleague on the same day, and it doesn’t really cooperate

ease of use, fast support, adaptable, just aims to keep things simple

more control from a store level on settings, (ie cant change standard break times which asre set from head office but wrong)

For the most part it is easy and intuitive to use. It's easy to create and to edit shifts, customise with colours/shift names, it alerts colleagues immediately when shifts have changed. The app is great for a visual snapshot of published shifts that all users can access. If there are ever any issues, there is always someone on the live chat who can help straight away, and although I've only used this help service approx 3-4 times in the entire time I've been a rotageek user, they have always been exceptionally helpful and resolved my issue/answered my question immediately. I have no basis for comparison but I'd have no reason to want to try different software, I'm a happy user and it often gets minor updates which only improve the experience.

It's sometimes a little glitchy, eg when deleting a shift to enter a new one it sometimes takes time before it will let you enter a new one (whereas editing works immediately), although this could be poor Internet connection. An 'undo' button would be a useful addition as I occasionally move a shift by accident and can't work out where I moved it from! But aside from this, the worst thing is that it's sometimes a bit slow to get going.

Scheduler, copy schedule for other weeks, timesheet changes time improvements, the fact if the user don't clock in the hours worked will show anyway.

It's taking away too long to delete or add hours on timesheet. It's more than 1 minute for each change so if you have more then 200 employees it's terrible. For changing times it's ok, but for delete or add...

Although my company provided training on how to use Rotageek I can honestly say it is not needed as the day to day useage is really intuitive. The customer support that I've had to use in the rare occurance was extremely fast and effective. The mobile app is great for my entire team and the leave tracking makes light work of an important part of the work life balance in my business.

I feel like there is so much more to the software I havent dug deep in to yet so Im sure any problems or wants for me might already be there waiting.

All info relevant to Timesheets, holiday allowance, shifts etc is now kept in one place rather than over 3 or 4 seperate documents. Staff can easily access their own information as they should be able to, and they have their shifts shared directly to them as soon as they're available.

I would like the scheduler to be more compact although this may be irrelevant when I start to use the auto-scheduling feature as I'll look at it for less time!
I would like for copied shifts to be copied verbatim - breaks, shift names, any notes etc. Copying a shift is supposed to save time but at the moment I still have to edit every break, add in notes again, change colours.
I would like for employees on Timesheets to display in the same order as they do on Scheduler to make checking off the time sheet more user-friendly.
When printed, I'd like the printed version to represent what is shown on the scheduler screen - any coloured shifts currently print in a very faint grey rather than their highlighted colour. (I have checked my printer settings and I am printing in colour).

Accessibility to live schedules - with over 60 stores in the UK it allows Area Managers that are constantly on the road, Recruitment at Head Office and Payroll to view exactly what is happening at each store.
Team Member details are easily accessible when we need to contact them or make any amendments.
When Team Members (sub-contractors) submit their invoices, it allows an easy method of cross checking for payments.

Trying to find out historical data can be a bit challenging at times. This has improved since the 'delete' option was replaced with 'deactivated', as we can now reactivate a Team Member's details if needed.
The other challenge, has been if any changes have been made to any details - customer support cannot always advise who has made these changes or when, so it makes it difficult to be able to apply any training to avoid a repeat of changes that have caused issues.

as a toll to record hours worked it is better than previous- however on a day i would get at least 5/8 emails from the team asking me to amend their hours as it has clocked them out/not recorded the day/app didn't work.
it is a pro for the team to be able to see their schedule on an app
it is a pro to have the holiday accreument available.
paying team members who work across multiple sites is a plus.

i preferred when you could re order the employees - no idea why this function changed.
when you copy and paste a shift if a short shift it reverts to a 30min break when for us many still take 60mins time consuming and if missed costs the bussiness.
time it takes for employees to appear.

It's easy to access Rotageek either by the desktop link of the simple to use Mobile App. Being able to drag and drop shifts into my teams schedule is super efficient, which means I can build robust schedules quickly and therefor invest more of my time in other areas of our business.

I really can not fault the Rotageek Software or Mobile Application.

I open the app on my iPhone, or iPad, or via a link in an email or by logging into the desktop. It just works.. I can see my next duty, who I’m working with and where. Everything I need in one easy to read screen. I can manage my annual leave from the app, easily and without fuss. The app even tells me when there is an update ! As a user of the end product it does everything I need it to. I’m not involved in programming my hours or accepting my leave requests, but my Manager seems to manage it and she’s not the most tech savvy person I’ve worked with, so it is probably straight forward to add shifts etc.

I actually don’t think there is anything I can criticise this software for, I does what I need it to, when I need it to.

Product is extremely easy to use and having the ability to have it on your phone with the app is brilliant. Highly recommend

As a company we have varying shift patterns every week and it would be handy to have an 'Day Off' marker available to use when organising the rota for staff members days off that week. This would be visually beneficial for myself when organising the rota but also for team members to indicate their days off rather than just leaving it blank on the rota and when the team member is not taking annual leave.

Additionally if you were able to publish one individual team members rota when you have allotted unpublished shifts to other team members rather than having to publish the whole rota at once.

The possibilities are amazing but I feel the parameters are set by people who don't understand what the end users need. It is too rigid and not a lot of room to move when we have to go by parameters that are set by a head office that don't understand the operation.

I think the software is a amazing but there is just to many limitations put on it by the powers that be.

I like how you can clearly see all employees details of shifts and break in order. You can tailor what you see to your settings

When doing a rota from temple it doesn’t always give you what you ask for. I always double check the rotas as some random errors can happen. I have used the chat device to ask for support on this on many occasions.

Very user friendly and easy to use. Easy layout to separate each task. Also very customisable to fit each brand/company's needs.

Scheduler could be improved if you could select staff to view on it and others to be hidden. When changes to the order of the staff it made sometimes it has be reordered without me changing settings.

I would stick to the basics: it is an efficient way to plan my working hours around the week as it is always handy, right on my mobile screen. A few taps and I have all I need, my working days and days off. I can even plan my holidays with accurately.

I would enjoy the app better if the notification informing that my shift is about to start never failed. It is not like I need it to remind me that I have to leave for work but it is a feature that may require a little of a fine tuning from the developers.

The scheduling system is very user friendly, for both back of house and on the app. It is extremely easy to communicate to the team.

It can be difficult to alter details for staff members without gaining constant permissions. We are a large team that continuously changes so some autonomy for Manger users would be useful.