Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Fonctionnalités

- Taille de l'entreprise: 501-1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
its so good
Publié le 12/06/2018
Avantages
speed is my most like about this software. when i want to call its quickly fulfill.
it is most important . thnk
Inconvénients
useless is my least like about this software. I think I should create quick shortcuts for things I want to do.
- Secteur d'activité: Internet
- Taille de l'entreprise: 201-500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Aylin Kılıç -Planing Manager
Publié le 30/10/2020
overall comfortable to use, not complicated
Avantages
User Friendly, simple,
wide report opportunity, containing new technologies, accelerating
Inconvénients
There may be information boxes in the menus
- Secteur d'activité: Internet
- Taille de l'entreprise: 51-200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Rocky and Unpredictable
Publié le 15/06/2018
I can easily contact any client I want with an internet connection and a head set.
Avantages
I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.
Inconvénients
So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.
- Secteur d'activité: Assurance
- Taille de l'entreprise: 51-200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Call Center Studio is our right hand.
Publié le 30/10/2020
They did almost everything what I requested.
Avantages
The most important feature of Call Center Studio, It consolidated many critical features in one solution, It has advanced ACD solutions + Call Recording + Call Evaluation + Callback options + Integration with many other + Advanced IVR solutions +Rapid Support!
Inconvénients
They did a lot of things beyond my imagination.
- Secteur d'activité: Logistique et chaîne d'approvisionnement
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
My thoughts on call center
Publié le 02/11/2020
Frankly, I do not comment on this question without using the application in detail.
Avantages
I do not use the software. My inner client uses it. Monitoring of calls on computer based on the information I receive from them. It is a nice feature to receive incoming calls over the computer without a phone, in my opinion.
Inconvénients
It is very bad situation that this software does not work on google chrome browser.

- Taille de l'entreprise: 51-200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Stable, a product with a good team. Alotech prove our cloud call center choice is right.
Publié le 13/06/2018
Avantages
Strong customer support, flexible and easy integration possibilities, pricing. Alotech is best solution to build professional call center with low costs.
Inconvénients
Custom reports. We're not usual call center and we need some custom reports. But, Alotech can not provide us with these reports. Unfortunately, a high development fee is required for these simple reports.
- Secteur d'activité: Vente au détail
- Taille de l'entreprise: 201-500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Why Call Center Studio
Publié le 04/11/2020
We are glad to have Call Center Studio as our cloud call center solution. It's been more than 4 years and ther had been no big issue, even for the basic problems or any request related implementation, they always solved on the time promised.
Avantages
Ease of usage, speed, voice quality, integrability, interface.
Inconvénients
We can say "chat", because we couldn't have chance to try yet. We may ask them in a while.
- Secteur d'activité: Relations publiques et communications
- Taille de l'entreprise: 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Alotech is more than our business partner
Publié le 30/10/2020
Its enjoyable to work with them. They are always solution oriented. They are calling us a weekly and hard work for to be better call center.
Avantages
usefull, language options, 24 hours support, they are constantly improving, system working nearly zero fault.
Inconvénients
We dont have any like less. All is perfect with them since 5 years.
- Secteur d'activité: Services financiers
- Taille de l'entreprise: 51-200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
New Generation Call Center
Publié le 04/11/2020
Avantages
Providing accessible to callings from anywhere without "blockages"
Satisfying "default" reporting service
Inconvénients
It is okay but merchant control panel can be redesign to be better
- Secteur d'activité: Logiciels
- Taille de l'entreprise: 51-200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Paraşüt
Publié le 09/11/2020
Avantages
user friendly. customized reporting upon request. open to improve.
Inconvénients
customization is upon request. I would rather to have my own customization options.
- Secteur d'activité: Impression
- Taille de l'entreprise: 51-200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Every time I communicate, I have experienced that I am a valued customer
Publié le 13/06/2018
First of all, we use this software with pleasure, allowing us to reach our customers with easy installation. Detailed and clear reports help us to take the necessary actions to show us the numerical value of the work we do
Avantages
I like helping, result-oriented, easy-to-travel, especially if your technical team needs help every hour, day by day, and it's nice to be ready to help you troubleshoot.
Inconvénients
I know you are a self-developing company, but I think that there is not enough information about the system-related development changes and innovations. I do not like to be aware of innovations without asking or blending
- Taille de l'entreprise: 51-200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
easy to use, cool UI.
Publié le 13/06/2018
integrations with salesforce is a good asset
Avantages
integrations are easy to use also main panel is so simple. user friendly. But the most good part is customer support. they are all friendly and helpful.
Inconvénients
sometimes I have some problems with operators when we are on call, but it's not a big deal. Alotech team fixes it quickly
- Secteur d'activité: Logiciels
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Cheap, fast adopted and best customer experienced support team ever
Publié le 12/06/2018
We used ALOTECH to get payment on the phone
Avantages
The software is very eased to use, also very quickly can integrate with your web services. What I most liked is their customer support. Account managers are very close contacted and know what they are doing.
Inconvénients
Detailed on phone payment page integration with iyzico payment was a little bit hard. Especially if you are a marketplace startup and want to grab payment on the phone, you will definitely need support for integration.
- Taille de l'entreprise: 1 001-5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
User friendly
Publié le 24/05/2018
Avantages
There is no complicate software. Because it is working on the cloud. Expert and professional company.
Inconvénients
There is no anything I do not like.
Réponse de AloTech Traduire en français
Thank you very much!

- Secteur d'activité: Électronique grand public
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
excellent product to use, totally user friendly
Publié le 24/05/2018
Avantages
easy to use, one the cheapest platform that a firm can purchase, and also its consultants are super to work with!
Inconvénients
Maybe the main screen can be changed,