Avis clients sur Call Center Studio

speed is my most like about this software. when i want to call its quickly fulfill.
it is most important . thnk

useless is my least like about this software. I think I should create quick shortcuts for things I want to do.

very easy to use and economically inexpensive. I can get support very fast.

This software is under the minuscule. I've been fine for 4 years.

I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.

So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.

I really like the Live Call Listening
It allows me to get a real-time assessment done on my representatives so that I can provide feedback.
The status change feature is also one of my favorites because it allows me to see who is having a hard time on their calls. My favorite feature is that I can customize my dashboard to see what stats I am looking for. That is amazing.

It could be a little more user friendly when it comes to reading the stats. It can be confusing if you don't know what you are looking at

User Friendly, simple,
wide report opportunity, containing new technologies, accelerating

There may be information boxes in the menus

The most important feature of Call Center Studio, It consolidated many critical features in one solution, It has advanced ACD solutions + Call Recording + Call Evaluation + Callback options + Integration with many other + Advanced IVR solutions +Rapid Support!

They did a lot of things beyond my imagination.

Strong customer support, flexible and easy integration possibilities, pricing. Alotech is best solution to build professional call center with low costs.

Custom reports. We're not usual call center and we need some custom reports. But, Alotech can not provide us with these reports. Unfortunately, a high development fee is required for these simple reports.

There is no complicate software. Because it is working on the cloud. Expert and professional company.

There is no anything I do not like.

easy to use, one the cheapest platform that a firm can purchase, and also its consultants are super to work with!

Maybe the main screen can be changed,

Very easy to use. Admin panel is user friendly as well. Support is awesome. Great reporting options also they manage to prepare customized reports.

Not crucial but an individual dashboard would be nice to have.

I like helping, result-oriented, easy-to-travel, especially if your technical team needs help every hour, day by day, and it's nice to be ready to help you troubleshoot.

I know you are a self-developing company, but I think that there is not enough information about the system-related development changes and innovations. I do not like to be aware of innovations without asking or blending

I do not use the software. My inner client uses it. Monitoring of calls on computer based on the information I receive from them. It is a nice feature to receive incoming calls over the computer without a phone, in my opinion.

It is very bad situation that this software does not work on google chrome browser.

Ease of usage, speed, voice quality, integrability, interface.

We can say "chat", because we couldn't have chance to try yet. We may ask them in a while.

usefull, language options, 24 hours support, they are constantly improving, system working nearly zero fault.

We dont have any like less. All is perfect with them since 5 years.

integrations are easy to use also main panel is so simple. user friendly. But the most good part is customer support. they are all friendly and helpful.

sometimes I have some problems with operators when we are on call, but it's not a big deal. Alotech team fixes it quickly

The software is very eased to use, also very quickly can integrate with your web services. What I most liked is their customer support. Account managers are very close contacted and know what they are doing.

Detailed on phone payment page integration with iyzico payment was a little bit hard. Especially if you are a marketplace startup and want to grab payment on the phone, you will definitely need support for integration.

Providing accessible to callings from anywhere without "blockages"
Satisfying "default" reporting service

It is okay but merchant control panel can be redesign to be better

user interface is very easy and reporting is made easy.

I had no problem this program. min 3,5 years

I can use it myself,I can get report ,I can listen to the calls

There is no feature I don't like,I am glad

To able to direct incoming calls to my teammate easily. Managing time and day preferences to be online is easy. Sales staff is very helpful.

We should not wait for invoices. It must be online. I want to download my invoice. I also want recurring payment system with credit card.

SUCCESSFUL INTEGRATION
Quick Solution
Knowledgeable team

The design is very simple
Connection Failed

SAAS product

Pay as go

Expensive

Great reporting system

7/24 help desk

Google cloud platform

Maybe the logo could be better..

Usage is not mixed, the need for training is minimal. The management screens are very successful and satisfy the need. Simple and goal-driven. All critical data is easily accessible.

Although there are some shortcomings of outbound call reports, the technical support unit responds quickly.

comprehensible, simple, useful and always increases efficiency

The development part is progressing slowly ,Chat part is insufficient , needs to offer a faster solution

Software has a user friendly interface. Learning how to administrate all the features is very easy. Customer support is also quite well. They take remediation actions immediately when you informed an issue .

Reporting section is not scalable. You cannot design your own dashboard. But when you describe what you would like to see they develop the report for you.