Avis clients sur Class Manager

Pros; easy to use, easy to move around the program. covers all of the needs of the business. customer friendly.
Having the additional videos to help with any issues is also helpful. The customer service is fantastic. They answer quickly and are knowledgeable. They also take on board any ideas or suggestions and add these to the program.

As a previous database programmer, I find I want more complex software reports - although this is not necessarily a Con as I always put my ideas forward which they take on board for the future.

Covers the essentials required for the administration of a dance studio - invoicing, timetabling, contact info and email messaging. Its very well priced compared to other software that offers similar functions.

The platform is still developing with new features being added all the time. Navigating the software can be cumbersome at times - shortcuts would help with some aspects. However the developers are happy to listen to suggestions and improvements are being made all the time

Takes a little set up but there is so much support from the CM team on hand to guide you through the process. This product has completely streamlined the admin work for my business. All my customer data and registers are at my finger tips and invoices can be compiled and sent out easily and professionally. I finally have an admin system I am proud of! It makes my workload easier and feedback from my customers has been positive. The advantage is that I can track customer payments which going forward will make such a difference. My customers can always log into their own version of the portal which is a big advantage. The support from [SENSITIVE CONTENT HIDDEN] and the Class Manager team is second to none. They are always on hand no matter how daft my question seems! Fantastic on going customer support.

I can honestly say that I haven’t found any major drawbacks. The Class Manager team are always working on new developments and are really honest and open to suggestions for improvements.

I have been using Classmanager for over a year and i now get my dance admin completed so much faster, giving me much more time to concentrate on other things. I love the online live class and pre recorded class options, which have become available. I don’t know how I would have coped without this feature, it would have taken hours to send all the links to each customer.
I also really love the portal, which gives you somewhere your dancers and dance families to access their individual classes, details, invoices and payments. It is an invaluable systems for any dance school!

I would really love if I could write a short note and customise my receipts

I love the integrated Stripe payments, and the registration options. The system is very easy to use, the apps are great for my teachers to upload information off site. It has cut down my admin time by days!!! I used to spend hours on a daily basis updating spreadsheets and reconciling bank statements. I am still in awe at the amount of time this system frees up for me to do other things. The registration process has been brilliant during lockdown, and face to face, ensuring that any child that jumps into another class is billed for that lesson - no more inadvertent freebies due to my bad admin skills. Love it.

Students aren't automatically in alphabetical order, but I can change this whenever I go into a register.

It met all the requirements we needed, students and parent database, easy to use. Even better that the parents/customers find it great to use too, not just us the administrators.

Just the feature of being able to take card payments through the system, but I have been told this is coming soon. They have produced changes already that enhance the system in the short time we have been with them.

The feature I have appreciated the most is customer service. Whether you have emailed, messaged or interacted over Facebook, the customer service team is always willing and able to answer. The team has gone to great lengths to assist us and has even been able to expedite rolling out software features based on our individualised needs. They are very open to constructive criticism and feedback in an effort to improve upon their software and service for the betterment of their various clients and the administrative ease that we are all so desperately in need of.

There are a variety of features that have not yet been introduced that unfortunately have made the ease of use for myself and our team a little more difficult than we'd anticipated. Our old system was built using Google Drive which apart from the email integration, invoicing capabilities and security we felt worked quite well for us but we wanted something that would be more professional and would help us streamline our admin processes and improve with parental communication. We still believe this can be achieved but there are still some features, like being able to look at a specific location/class and see an overview of the whole term (absences, illnesses, teacher/student notes) that was very useful as a teacher and administrator, being able to make notes that can be actioned by teachers/administrators and be able to collect data from free triallers, members and leavers that help us track our trends for review. We know that many of these features are in the pipeline and others will require us to adapt but we'd welcome further collaboration to help as we want this to succeed just as much for ourselves as we do for you.

Love the search feature as it makes finding data easy.
The online element of the soft wear means it can be accessed from multiple devices.
Features such as reminder emails for late payments make that issue easier to handle.
The message function is extremely useful as an individual customer or the whole school can be contacted with information.
The development of this product has been directed by input from its users. I had particular needs regarding my pricing system and this was accommodated .
The parents portal.

Nothing but suggestions for improvements
Would prefer more financial reports to be available.
Being able to add pictures & video to the messaging function.
Being able to individualize the format of the dash board.

Class Manager is very easy to use with easily accessible help guides if needed. The customer support staff are always on hand to help and are very responsive if anything goes wrong or even if improvements are suggested. It has made my administration tasks so much easier, having struggled with excel spreadsheets crashing on me for some time, and therefore saved my sanity. The team are continuously improving the system and adding new features so it is just getting better and better. Their response to the coronavirus lockdown was amazing, with a very quick release of online streaming and pre-recorded class functions - Amazing!

The only downside is that is doesn't work well with Safari so I have to use Google Chrome to run. But I now keep all my work tabs open in Chrome and my leisure tabs open in Safari so that also has a bonus aspect of keeping work and home separate! Other than that, whenever I have been disappointed with something I have contacted the team and they have taken any issues on board and made improvements within a very short space of time.

Integrating our circus classes with Class Manager was a little confusing at first as we don't run our classes quite the same as dance schools. However the knowledge base and online help was invaluable.

One aspect that is missing for us is the ability to communicate with the students, we have a number of older students who also help us with outside classes and events. It would be great to be able to email groups of students as well as customers.

I think like everything, the more time you spend using the programme, the easier it is.

Lovely design
Clear set up
Customizable
Amazing customer service
Low price
Mobile phone compatible
These are just a few of the pros you will find using Class Manager!

I have been using Class Manager for 2 years now, I wish I had found it earlier.

It's so easy to use and to train staff on.
The admin are so supportive and are constantly upgrading and adding new features.
Lots of features available, so you only need 1 system to use.

There's a few small features that I'd like to see in future updates, sms service which is being worked on, progress reports and an app would be amazing too. But for the price and all the other amazing features available, class manager won our vote!

The ease of use anywhere, online & on my phone.
The Excellent customer service, when I am stuck I simply email and get an answer within an hour.
Since using impressed with the continual wish to improve service and database.

1) That I am not notified when a customer registers on the portal - I have to actively keep checking , I really want an email or text alert to me.
2) Attaching Students to classes, having to scroll down lists of students or customers to find them to add to classes or other functions.

Being able to see/edit all my classes at once and change as pupils join/leave. It saves a lot of time and keeps everything looking organised. Also being able to see at a glance who's paid, who's yet to pay, being able to send gentle reminders to parents at a click of a button rather than sending out individual emails. This all saves a lot of time and makes everything seem more professional. It has meant I can get on with planning my lessons and spend less time on my admin.

The only negative would be inputting dates of birth for my students, it was tricky to do at first as I think it was in the opposite to the UK setting but I believe that's changed now.