Searchspring

4,6 (15)
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L'un des meilleurs logiciels de recherche, de merchandising et de personnalisation.

Note globale

4,6 /5
(15)
Rapport qualité-prix
4,3/5
Fonctionnalités
4,7/5
Simplicité d'utilisation
4,7/5
Support client
4,6/5

93%
des utilisateurs recommandent cette application
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15 avis

Jason
Jason
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best Search Platform For The Money

Publié le 11/06/2018

This software makes it easy for bigger stores to make money. End of story.

This software makes it easy for bigger stores to make money. End of story.

Avantages

After Search Spring is set up it is incredibly easy to use and gives you a ton of relevant and useful statistics for any ecommerce store. We realized that our customers using search ending up spending much more and had a very high conversion rate versus the people that did not use the search. So we made our search bar more available to use on desktop and mobile and it worked great! So many insights like this to see inside Search Spring.

Inconvénients

Getting set up is the biggest frustration with Search Spring only because it takes a minimum of 4 weeks to do so. It includes all of the integration and set up from their team and it really isn't a big deal in the grand scheme of things but it was a little frustrating to learn we had to pay while they were still integrating.

Jon
Note globale
  • Secteur d'activité : Vins et spiritueux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A Game Changer For Us! One Of The Best Decisions We Made!

Publié le 30/09/2022

From day one, we were very impressed with SearchSpring. Our original salesperson was incredibly...

From day one, we were very impressed with SearchSpring. Our original salesperson was incredibly patient and worked tirelessly to ensure that the SearchSpring solution could handle all of our requirements prior to signing our contract. From there, the implementation team took over and the excellence continued. I can not speak highly enough of their efforts, attitude and expertise. They delivered a flawless solution to our website on-time and on budget. Since our launch on the SearchSpring platform, our success manager has been stellar, managing our account with great care and always with our business goals in mind. No review of SearchSpring would be complete without mentioning their support team. We've received incredible support from the beginning. We've been with SearchSpring for over 5 years now and support is even better today than it was when we first signed up. Support has always been friendly, attentive to our requests and eager to deliver speedy solutions.

Avantages

SearchSpring is incredibly adept at delivering the most relevant search results instantly. It's AI component has been a significant win for us, helping deliver higher AOV since it's deployment. The accuracy of it's product recommenadations within product detail pages and within the shopping cart are remarkable at predicting what a given user would be most interested. As a result, time on site has increased as has the number of pages each user browses. SearchSpring's merchandising module has been an incredible tool for us, allowing us to create stunning merchandising campaigns with all of the bells and whistles that are available within SearchSpring. Since deploying SearchSpring, our promotions have consistently generated 25%-50% higher revenue than before implementing their solution.

Inconvénients

This is a hard question to answer. Every time we've wished something could be done within the software, the engineers at SearchSpring have been eager to work with us to deliver the desired capabilities. I can't think of anything we've asked for that SearchSpring hasn't been able to deliver.

Alternatives envisagées 

Algolia et Site Search 360

Pourquoi choisir Searchspring 

Let me be clear - we loved SLI and were a happy client until they were bought out by a terrible company that ruined the product, destroyed their company moral and killed all of the relationships we had within their company. Following the buy out, we couldn't get support for the product, our CSM quit, every support agent we had ever worked with disappeared, engineering became non-existent and the product itself began to suffer. To add insult to injury, SLI then wanted to jack up our rates by 20%! It was criminal! In hindsight, it was the best thing that could have happened. SLI forced us to search for an alternate search partner which led us to SearchSpring. I should send SLI a thank you card every year for this!

Pourquoi passer à Searchspring

SearchSpring was one of only two solutions that could handle our requirements. The deciding factor that tipped the scales in favor of SearchSpring was their team of professionals and their eagerness to work with us to deliver the best possible solution.

Réponse de Searchspring

Jon, thank you for leaving this review. This made our day.

Ellie
Note globale
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Great platform, subpar service.

Publié le 18/09/2024

They sell a big idea but, in reality, deliver something in between; their lack of care for...

They sell a big idea but, in reality, deliver something in between; their lack of care for customers is their biggest weak point. They lock you into year-long contracts, and so you are stuck with next to no customer service, without a lot of options to get support other than to hire a third party.

Avantages

Searchspring offers a robust platform for search and merchandising. It has all the features you'd want from a software side. It is pricey, but it does work well.

Inconvénients

This is where it falls about; they don't prioritise customer support and have a 3+ week turnaround on helpdesk tickets unless you mark them as urgent. So you have to decide to overreact to every issue or be okay with waiting a month or more to have something resolved. For us, this is the reason we wouldn't come back to them.

Réponse de Searchspring

Thank you for taking the time to share your feedback with us, Ellie.

Searchspring is committed to delivering excellent support to our customers around the globe and we’re sorry to hear we missed the mark for you.

Our SLA prioritizes urgent tickets and while we strive to address all requests promptly, some may take longer to complete, especially those involving custom requests outside of standard services like yours. It's worth noting that in the past year however, we've successfully resolved the previous 5 tickets you submitted within a week or less.

We're committed to ensuring all customers receive timely and effective assistance and we welcome the opportunity to support you further.

Grant
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Very Functional

Publié le 08/11/2024

Works wonderfully for what we need. Hoping they do not price out their customers by trying to...

Works wonderfully for what we need. Hoping they do not price out their customers by trying to innovate beyond their scope

Avantages

Very easy to use, great data reporting, good support team

Inconvénients

Very expensive and continued price increases.

Courtney
Note globale
  • Secteur d'activité : Design
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

SearchSpring is SO Savvy!

Publié le 29/07/2024

We have had a very pleasant experience with SearchSpring. Even the not so seasoned/techy members...

We have had a very pleasant experience with SearchSpring. Even the not so seasoned/techy members of our team have been able to log in and use various portions of our account portal. It is very easy to use and really gives a glimpse into your business, how your customers shop and ways you can improve your website for overall growth.

Avantages

I love the personal touch that is received through having an onboarding + support specialist. A very knowledgable team member is with you from the very beginning for training, implementation, best practice reccommendations and to support you.

Inconvénients

The implementation was a bit "clunky", also there have been several times we needed their teams help to allow major changes on our site. Support has been great through the process, but some of the functionality SS offers in these cases has room for improvement.

Réponse de Searchspring

Thank you for your kind words, Courtney! We're thrilled to hear Searchspring has been an asset to your team. If there's anything else we can do for you, please let us know.

Alivia
Note globale
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best in the Business

Publié le 12/01/2023

The software is expensive but for good reason. Reasonably priced for everything you get along with...

The software is expensive but for good reason. Reasonably priced for everything you get along with the support. Try believe SS is the innovating fastest out of all its competitors.

Avantages

The ticketing system, customer service, account management, innovation, and ability to work with us (client) to come up with creative solutions to our search and merchandising questions and issues.

Inconvénients

Nothing stands out for what I like least about this software. The implementation processes for their services could be explained better in the beginning/ start of implementation.

Réponse de Searchspring

Thank you so much for your positive review, Alivia! We're glad to hear you're happy with Searchspring and that we've been helpful with your business. We appreciate you as a customer!

If there's anything else we can do for you, please don't hesitate to reach out.

Marilou
Note globale
  • Secteur d'activité : Articles de sport
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Great for merchandising!

Publié le 05/01/2023

Avantages

As a web merchandiser, Searchspring allows me to do efficient and fast product merchandising. The pinning feature is very useful, as are the boost rules for the different product collections on our website.

Inconvénients

The only negative point that limits me in my daily work is not being able to copy/paste the merchandising I do for already existing collections (it is only possible for new campaigns).

Réponse de Searchspring

Hello Marilou,

Thank you for the positive review! We're happy to see that Searchspring has been helpful for your business and site. We're continuing to work hard to provide the best possible experience for you and your customers.

Please let us know if there's anything else we can do to improve your experience.

Sofia
Note globale
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A toll for success

Publié le 05/01/2023

Avantages

It has all the features we need; it helps with filters and easy navigation to bring users down the funnel; they offer a personalization tool that, combined to the search, offers a fantastic customer experience.Their support team is excellent and their [SENSITIVE CONTENT] is always in touch with us and she is a great support to us and our strategy. Thank you, [SENSITIVE CONTENT]!

Inconvénients

There is nothing that I dislike. I cannot really think about anything.I find their user interface very easy to use; their reports are thorough... It is a very good software.

Réponse de Searchspring

Hi Sofia,
Thank you so much for the positive feedback! We're thrilled to know that you've had such a great experience with Searchspring. It makes us incredibly happy to know that we were able to help you achieve your goals.

We're glad to have you as a customer, please reach out if there's anything else we can do for you.

Jagjiwan
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Helped our Customers find the right product

Publié le 09/01/2023

Avantages

The integration was easy and the team that helped us was quick and efficient. This has helped us understand more of how our users searched products and then helped us show them the right products when they wanted.

Inconvénients

The integration with shopify is good, updates daily, wish there was a way to push out updates faster, also depends on which teir of pricing you purchase.

Réponse de Searchspring

Thank you for the positive review, Jagjiwan! We're glad to know that you've had a great experience with Searchspring.

We appreciate your business and we'll continue working hard to provide the best experience possible.

If there's anything else we can help you with, please don't hesitate to reach out.

kaylee
Note globale
  • Secteur d'activité : Vente en gros
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Connects well with our platform, but still has some issues over all

Publié le 12/04/2019

Avantages

Was able to easily use with our current platform Volusion, which had a terrible search option.
We are able to view multiple reports that help us see what people are getting zero search results for. We can also customize landing pages, which really helps our ability to push a customer towards a specific product!

Inconvénients

Due to issues with our platform, all our photos MUST be in JPG to show up in search. We had to change over 2000 pictures in the process.
Other issues is with the delay in updates. Site is set at every 24 hours and if you want it before, you have to manually go in and index.
I think it is a little pricey in general, but it does the job

Réponse de Searchspring

Hello Kaylee,

Thank you so much for the feedback! We're glad to hear Searchspring has improved your site and business.

Thanks for taking the time to write this review, we appreciate you as a customer! If there's anything else we can do for you, please let us know.

Yuri
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Purdys Experience

Publié le 17/01/2023

Avantages

The service helps us react to changes in customer behavior more quicker.

Inconvénients

Creation of calculated metrics for sorting

Réponse de Searchspring

Hello Yuri,

Thanks so much for the review! We're glad to hear Searchspring has improved your business.

If there's anything else we can do for you, please let us know.

Dana
Note globale
  • Secteur d'activité : Équipement et fournitures de bureau
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great product and Team behind it!

Publié le 22/12/2022

Before Search Spring, our on site search and site merchandising was a hot mess. BigCommerce really...

Before Search Spring, our on site search and site merchandising was a hot mess. BigCommerce really has not addressed their native tools in either field. This is more in line with other enterprise tools I've used in the past. If you are looking to address merchandising and search functionality optimizations with a package, this is a great option in my professional opinion. We looked at a few other tools but ultimately landed with this one for numerous reasons.

Avantages

This has been very easy to use and has made a big difference in the appearance and usability in our website. The reporting has also been excellent. Feel like we finally got control of our page merchandising and on site search. Also implementation was great due to an AMAZING developer that really knocked it out of the park and took feedback very well.

Inconvénients

The drag and drop merchandising could have more options and an overlay of sales reporting or inventory would be a really slick feature.

Réponse de Searchspring

Hi Dana,

Thank you for your kind words! We're thrilled that Searchspring has improved your website and business. We strive to provide the best possible experience so you can be successful.

Thank you for being such a great advocate for our business, please reach out if there's anything else we can do for you.

Jeri
Note globale
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great for small team

Publié le 05/01/2023

I use it every day for overall site merching and promotions

I use it every day for overall site merching and promotions

Avantages

Very easy to use, great for a small team

Inconvénients

none that I can think of at the moment, occasionally my drag and drop wont save and I need to re-do it but thats only on occasion

Réponse de Searchspring

Thank you for the kind words, Jeri! We're happy to know that you've had a positive experience with Searchspring. We're glad to have you as a customer and appreciate your business.

Please feel free to reach out if there's anything else we can do for you.

Heather
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Love the product and the support during implementation.

Publié le 09/01/2023

I have been super impressed with the support during implementation. Every change request was pretty...

I have been super impressed with the support during implementation. Every change request was pretty much done same day, even during the busy holiday season.

Avantages

I love how easy it is to manage filters and how products are sorted on any collection page.

Inconvénients

I am still learning but would like more control over the cross-sell/upsell functions.

Réponse de Searchspring

Hello Heather,

Thank you for the positive review! We appreciate your kind words. We're thrilled to hear you've had a good experience with Searchspring.

Please feel free to reach out with any questions, we're happy to help however we can.

Tomani
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Search Results Have Never Looked Better

Publié le 15/05/2018

Avantages

I think that this tool has done wonders for our site. It makes our search work so much better with auto complete and recommendations that are very relevant. I think that our customers really like how easy it is to find stuff on our site.

Inconvénients

There are no real cons. It can be a pain to go into the software and try to resolve the zero-result searches and use synonyms and what not. But if you just spend about an hour or so per week, it can really help the software learn and make the search experience so much better for your customers.