Avis clients sur Resova

Note globale
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Secteur d'activité
13 avis
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Solid Software, Constantly Improving
Publié le 22/08/2022
Resova made it very easy to implement in our large organization and supported us throughout the...
Resova made it very easy to implement in our large organization and supported us throughout the whole process. They are constantly working to improve the product, keeping our business competitive with its functionality. When compared to other major booking softwares, Resova is unmatched in price and variety of features. There are a few small hiccups (certain settings, UI navigation, integrations) that we have to work around (as with any out-of-the-box software), but they're far outweighed by the pros. Can't recommend it enough.
Avantages
- Onboarding
- Excellent product support
- Great UI and ease of use/training
- Extremely customizable for various use cases
- Price
Inconvénients
- Would like to see more robust reporting views
- Enterprise-level accounts need more features
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Logiciel antérieur
Bookeo- Secteur d'activité : Divertissement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great work, everyone! Now, get rid of the persistent Bot, please.
Publié le 20/12/2024
Very positive. Responsive support. Enthusiastic webinars. Constantly improving.
Very positive. Responsive support. Enthusiastic webinars. Constantly improving.
Avantages
It's the hub of our escape room booking system.
Inconvénients
The newly-added Bot. It's intrusive, takes up screen space on a phone, and is not helpful in the least.
Pourquoi choisir Resova
COVID took Escape Assist out of businessPourquoi passer à Resova
Better price than Fare Harbor. Better design than Bookeo.- Secteur d'activité : Divertissement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
Acceptable product with insufficient support
Publié le 20/12/2024
It's worked for customers but has been a regular frustration as a business
It's worked for customers but has been a regular frustration as a business
Avantages
Customer ux is pretty good. A few weird bugs related to unexpected date changes, but overall good
Inconvénients
Support for businesses is awful. Charges business for services that aren't delivered. Still don't have the dedicated account manager in paying for
Pourquoi passer à Resova
Ux and not a percentage charge. Not many options- Secteur d'activité : Divertissement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
A great fit for Escape Rooms, especially in Canada.
Publié le 14/11/2022
Very good. Transparent about pricing, and willing to listen to feedback. Support is adequate and...
Very good. Transparent about pricing, and willing to listen to feedback. Support is adequate and has been improving over the past couple of years.
Avantages
Easy to use on a day to day for our staff, and easy to manage for our administrators. Robust options allow you to customize experience details and pricing, good customer communication tools, and a monthly cost (as opposed to a % cost per booking) allows for better financial planning and makes only the most sense in locations where credit cards aren't necessarily the preferred form of payment.
Inconvénients
Missing an app, which would facilitate use even further.
Pourquoi choisir Resova
Xola changed their pricing model. Since many of our customers pay upon arrival and/or pay with cash or debit, it didn't make sense to move to a model where we're a) requiring credit card to book (barrier to booking) and b) exposing all of our payments to increased financial service fees (i.e. it costs us way less when people pay with cash or debit).Logiciel antérieur
XolaPourquoi passer à Resova
Superior product when compared to Bookeo. Preferred pricing model when compared to XOLA and Fareharbor.- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Incredible Booking Software
Publié le 09/08/2022
Avantages
Resova is extremely easy to set up and use. It allows customers to have a very user-friendly checkout process with no friction to minimize drop-offs and abandoned carts. Payment processing is seamless and booking scheduling is easy. As a digital marketer, I love the Google Tag Manager integration so I can show my clients exactly what source is generating how much revenue. This makes decision making very easy on our end.
Inconvénients
I have yet to experience any problems with Resova in my field of work.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Could do better
Publié le 21/12/2024
Broadly satisfactory, but could be much more useful.
Broadly satisfactory, but could be much more useful.
Avantages
In general, a user friendly interface from both the the business's and the customer's standpoint. The system is robust in my experience (i.e. does what it claims).
Inconvénients
Customer support is hit and miss; integration with other software,
such as Klaviyo, that are very useful tools to drive business.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Excellent experience!
Publié le 20/12/2024
We have been using Resova for over 3 years, and throughout this time, we have never experienced any...
We have been using Resova for over 3 years, and throughout this time, we have never experienced any issues that have affected our business operations. The platform is intuitive and user-friendly. We also appreciate the proactive communication regarding upcoming updates, which helps us plan and stay ahead. Respect to the Resova team for their excellent service!
Avantages
Easy to operate system. Neatly and created. The platform is intuitive and user-friendly.
Inconvénients
I hardly remember any problems. I can't comment on anything at this time.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Good bones - need to focus on providing customer satisfaction
Publié le 21/12/2024
The product is pretty good, the customer service / support when things don't work sucks. If you...
The product is pretty good, the customer service / support when things don't work sucks. If you submit an issue via email, there is little to no communication about progress and ticket items can take MONTHS to be resolved. And even then we don't get informed about the correction - we just happen to notice it in our daily interaction with the platform.
Avantages
Clear view of day to day reservation details
Inconvénients
The inability to stay logged in for more than 24 hours - logging in to six or so accounts every day is an unnecessary time waste.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Key West Room Escape
Publié le 20/12/2024
I have used Resova for eight years and have had excellent customer service and overall experience.
I have used Resova for eight years and have had excellent customer service and overall experience.
Avantages
The user interface is very easy to understand and intuitive.
Inconvénients
No complaints. I really cannot think of anything lacking.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Great Potential Avoided
Publié le 17/01/2022
Again, for the most basic function of online bookings, it works. But there are a thousand different...
Again, for the most basic function of online bookings, it works. But there are a thousand different guest experience decisions an owner has to make, and Resova doesn't often help in bridging those gaps.
Avantages
Its cost is pretty great for the basic function you get from it.
Inconvénients
Support. They started off really great, but have devolved to the point we now receive no response to support messages.
Alternatives envisagées
BookeoPourquoi choisir Resova
Commission to flat rate.Logiciel antérieur
XolaPourquoi passer à Resova
They were more responsive early on.- Secteur d'activité : Divertissement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great platform with even better value
Publié le 28/10/2022
Avantages
We've used a couple booking platforms before Resova and have never looked back since switching. The value is unmatched for what they provide and the tools to help grow our business have been fantastic.
Inconvénients
There isn't a lot of customer service so you need to be able to learn most things yourself but we've heard they're adding this component shortly.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Solid Product
Publié le 10/08/2022
Avantages
Resova UI makes it easy to navigate and to train staff quickly. Features are solid and allows us to make changes on the fly.
Inconvénients
would like to see a couple extra payment options.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The best and most affordable booking software around!
Publié le 30/08/2022
Simple, Affordable, and Feature Rich - it is the best booking software out there, hands down.
Simple, Affordable, and Feature Rich - it is the best booking software out there, hands down.
Avantages
Feature rich, excellent reporting functionality, great front end user experience.
Inconvénients
Seems to be an issue with guests double booking, have not found what is causing this - but think it is more of a layout issue front end perhaps. But it the grand scheme of things, it is very minor and all the pros outweigh this on small singular con.