Resova

4,3 (13)
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Logiciel web de gestion des réservations pour les voyagistes

Note globale

4,3 /5
(13)
Rapport qualité-prix
4,4/5
Fonctionnalités
4,3/5
Simplicité d'utilisation
4,5/5
Support client
3,6/5

77%
des utilisateurs recommandent cette application
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13 avis

Utilisateur vérifié
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Solid Software, Constantly Improving

Publié le 22/08/2022

Resova made it very easy to implement in our large organization and supported us throughout the...

Resova made it very easy to implement in our large organization and supported us throughout the whole process. They are constantly working to improve the product, keeping our business competitive with its functionality. When compared to other major booking softwares, Resova is unmatched in price and variety of features. There are a few small hiccups (certain settings, UI navigation, integrations) that we have to work around (as with any out-of-the-box software), but they're far outweighed by the pros. Can't recommend it enough.

Avantages

- Onboarding
- Excellent product support
- Great UI and ease of use/training
- Extremely customizable for various use cases
- Price

Inconvénients

- Would like to see more robust reporting views
- Enterprise-level accounts need more features
-

Alternatives envisagées 

Xola, Bookeo et ROLLER

Logiciel antérieur 

Bookeo
Ken
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great work, everyone! Now, get rid of the persistent Bot, please.

Publié le 20/12/2024

Very positive. Responsive support. Enthusiastic webinars. Constantly improving.

Very positive. Responsive support. Enthusiastic webinars. Constantly improving.

Avantages

It's the hub of our escape room booking system.

Inconvénients

The newly-added Bot. It's intrusive, takes up screen space on a phone, and is not helpful in the least.

Alternatives envisagées 

Bookeo et FareHarbor

Pourquoi choisir Resova 

COVID took Escape Assist out of business

Pourquoi passer à Resova

Better price than Fare Harbor. Better design than Bookeo.
Nathan
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Acceptable product with insufficient support

Publié le 20/12/2024

It's worked for customers but has been a regular frustration as a business

It's worked for customers but has been a regular frustration as a business

Avantages

Customer ux is pretty good. A few weird bugs related to unexpected date changes, but overall good

Inconvénients

Support for businesses is awful. Charges business for services that aren't delivered. Still don't have the dedicated account manager in paying for

Alternatives envisagées 

Xola, Bookeo et FareHarbor

Pourquoi passer à Resova

Ux and not a percentage charge. Not many options
Mike
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A great fit for Escape Rooms, especially in Canada.

Publié le 14/11/2022

Very good. Transparent about pricing, and willing to listen to feedback. Support is adequate and...

Very good. Transparent about pricing, and willing to listen to feedback. Support is adequate and has been improving over the past couple of years.

Avantages

Easy to use on a day to day for our staff, and easy to manage for our administrators. Robust options allow you to customize experience details and pricing, good customer communication tools, and a monthly cost (as opposed to a % cost per booking) allows for better financial planning and makes only the most sense in locations where credit cards aren't necessarily the preferred form of payment.

Inconvénients

Missing an app, which would facilitate use even further.

Alternatives envisagées 

Xola, Bookeo et FareHarbor

Pourquoi choisir Resova 

Xola changed their pricing model. Since many of our customers pay upon arrival and/or pay with cash or debit, it didn't make sense to move to a model where we're a) requiring credit card to book (barrier to booking) and b) exposing all of our payments to increased financial service fees (i.e. it costs us way less when people pay with cash or debit).

Logiciel antérieur 

Xola

Pourquoi passer à Resova

Superior product when compared to Bookeo. Preferred pricing model when compared to XOLA and Fareharbor.
Jake
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Incredible Booking Software

Publié le 09/08/2022

Avantages

Resova is extremely easy to set up and use. It allows customers to have a very user-friendly checkout process with no friction to minimize drop-offs and abandoned carts. Payment processing is seamless and booking scheduling is easy. As a digital marketer, I love the Google Tag Manager integration so I can show my clients exactly what source is generating how much revenue. This makes decision making very easy on our end.

Inconvénients

I have yet to experience any problems with Resova in my field of work.

Robert
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Could do better

Publié le 21/12/2024

Broadly satisfactory, but could be much more useful.

Broadly satisfactory, but could be much more useful.

Avantages

In general, a user friendly interface from both the the business's and the customer's standpoint. The system is robust in my experience (i.e. does what it claims).

Inconvénients

Customer support is hit and miss; integration with other software,
such as Klaviyo, that are very useful tools to drive business.

Igor
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Excellent experience!

Publié le 20/12/2024

We have been using Resova for over 3 years, and throughout this time, we have never experienced any...

We have been using Resova for over 3 years, and throughout this time, we have never experienced any issues that have affected our business operations. The platform is intuitive and user-friendly. We also appreciate the proactive communication regarding upcoming updates, which helps us plan and stay ahead. Respect to the Resova team for their excellent service!

Avantages

Easy to operate system. Neatly and created. The platform is intuitive and user-friendly.

Inconvénients

I hardly remember any problems. I can't comment on anything at this time.

Jen
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Good bones - need to focus on providing customer satisfaction

Publié le 21/12/2024

The product is pretty good, the customer service / support when things don't work sucks. If you...

The product is pretty good, the customer service / support when things don't work sucks. If you submit an issue via email, there is little to no communication about progress and ticket items can take MONTHS to be resolved. And even then we don't get informed about the correction - we just happen to notice it in our daily interaction with the platform.

Avantages

Clear view of day to day reservation details

Inconvénients

The inability to stay logged in for more than 24 hours - logging in to six or so accounts every day is an unnecessary time waste.

Kyle
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Key West Room Escape

Publié le 20/12/2024

I have used Resova for eight years and have had excellent customer service and overall experience.

I have used Resova for eight years and have had excellent customer service and overall experience.

Avantages

The user interface is very easy to understand and intuitive.

Inconvénients

No complaints. I really cannot think of anything lacking.

Dawson
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Great Potential Avoided

Publié le 17/01/2022

Again, for the most basic function of online bookings, it works. But there are a thousand different...

Again, for the most basic function of online bookings, it works. But there are a thousand different guest experience decisions an owner has to make, and Resova doesn't often help in bridging those gaps.

Avantages

Its cost is pretty great for the basic function you get from it.

Inconvénients

Support. They started off really great, but have devolved to the point we now receive no response to support messages.

Alternatives envisagées 

Bookeo

Pourquoi choisir Resova 

Commission to flat rate.

Logiciel antérieur 

Xola

Pourquoi passer à Resova

They were more responsive early on.
Brian
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great platform with even better value

Publié le 28/10/2022

Avantages

We've used a couple booking platforms before Resova and have never looked back since switching. The value is unmatched for what they provide and the tools to help grow our business have been fantastic.

Inconvénients

There isn't a lot of customer service so you need to be able to learn most things yourself but we've heard they're adding this component shortly.

Andre
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Solid Product

Publié le 10/08/2022

Avantages

Resova UI makes it easy to navigate and to train staff quickly. Features are solid and allows us to make changes on the fly.

Inconvénients

would like to see a couple extra payment options.

George
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The best and most affordable booking software around!

Publié le 30/08/2022

Simple, Affordable, and Feature Rich - it is the best booking software out there, hands down.

Simple, Affordable, and Feature Rich - it is the best booking software out there, hands down.

Avantages

Feature rich, excellent reporting functionality, great front end user experience.

Inconvénients

Seems to be an issue with guests double booking, have not found what is causing this - but think it is more of a layout issue front end perhaps. But it the grand scheme of things, it is very minor and all the pros outweigh this on small singular con.