Avis clients sur GoodAccess

Excellent! Fast & stable connection via desktop and mobile apps. Premium service without compromise just for $1.9/user. Great customer support. Can only recommend it!

Really not much. We’d also appreciate a Linux app. It’s suited best for 100 users – but if you contact the sales team, you can get a custom offer.

I like the ease of using the software, Stability and Good Service it gives.

The Customer service is not 24/7 I guess. I need to wait 12 hours for a representative to respond when I had a little problem.

Pricing is very attractive, as a startup we all love the pricing of GoodAccess

Customer Support and disconnection and reliability issues

GoodAccess VPN is an outstanding value and provides everything we need. The VPN is reliable and fast. User security is easy to maintain with SSO against our GSuite. Their customer support is fast and effective.

The documentation on SSO setup was slightly lacking detail. I see it is being expanded though. We ran into an issue with the GoodAccess app not working on Macs. However, it was resolved swiftly after we reported it, and has not returned.

It works exactly as expected and it is very easy to get team members to use it

I have not found any flaws and have absolutely nothing to complain about

The software is very intuitive and easy to use. It allowed us to access remotely our systems which require fixed IP. It is cost effective and fit very well to the size of our team.

We had some difficulty installing the software on older Windows 7 systems.

GoodAccess is easy to administer, with a helpful web-based admin panel for managing users. Users are invited to the service by email and 9 times out of 10 can start using the VPN without any intervention from IT. It's easy for us to manage who has access and we find the service very reliable.

There's not much we find lacking! However, we would find it helpful to schedule the deactivation of specific users when invited (ie. invite them to have access for 3 months) as well as a native ARM-based application for M1 Apple devices (we're still able to use it on those devices, it just requires a different setup process).

What we like the most is the ability to use OpenVPN technology and be able to configure the connection parameters ourselves. For a home user this is not of a significant importance, but for a corporate customer this is crucial. Also the support staff were always helpful in the few occasions that we needed them.

To be honest, there is not much not to be liked. Initially the back-end was lean on features (like port-forwarding for example). but as time passes more and more of these get added to the overall package. And even some original ideas that we didn't expect or require but might use in the future.

First of all you can enter the site and read what you will get after payment, this is very important. They have supper support team, if something, just click and they are standing next of you and know how to help you!

In this app you can't manage sites(block), but they are making updates very often, therefore maybe this will not be problem in the future !

Pretty easy to set up, lots of useful guides provided.

Didn't have any issues with the product.
New version of the product seems simpler to setup on PCs and Apple Macs than the original version we were setup with.

A very simple way to create an account. Very easy to use. Very stable and reliable product. It is complementary to all major operating systems. I would recommend GoodAccess VPN to everyone.

I think there should also be a GUI application for Linux users.

The software was just too simple to set and work properly, we were looking for fast, secure and quality audio transmition and we are so happy that GoodAccess was recomended to us so our agents can reach phone calls with the clients via voip provider using the office ip from their home and that was what we need during pandemic. What I have to mention is the service which is always helpfull and never blame us as we were experinced with a lot of other companies.

We didnt realize yet, there could be something missing. At least for our use

Very easy to use, once you're set-up it's literally only a click to start and stop the service

Some slight improvement of the admin panel would be nice. Especially around billing and payment.

Software is user friendly and the coordinator is very good and helps to resolve the issue if any very quickly and software compatibility is very good and it is always active and steady and no fluctuations in the connections or settings.

Software prepared is adequate enough. I do not want have any issue with it.

User-friendly software that is very easy to use and set up. Excellent customer service that helps to solve every question immediately. In-depth technological knowledge and immediate response. Great product to use!

None, everything is working as it should be. The development team is making regular updates.

We needed a static IP for our team due to restrictions applied in several applications with use with NAT/IPsec.
This software provided a simple solution for the team.

It is a bit expensive. There should be more tier options in my opinion.

Our developers use Good Access for remote connection to our servers. Mainly in the covid time, when all of them are working from home.

As I know, our developers do not have any issue with it.

It's easy to install and requires minimum effort to maintain.

In windows OS, sometimes it doesn't work after changing some Windows' security options like a firewall or updating the OS. I needed to restore the Windows setup to a previous point. This happened to two people including me in my team. The symptom is that I cannot connect to internet at all after connecting to GoodAccess. I'm not sure what caused this issue exactly.

I love that its so easy to set up and then manage a team of users with a dedicated IP.

I haven't encountered any cons yet - but if I do I have confidence that the GoodAccess team will be able to help me out!

It's really easy to set up and assign team members. The user interface makes it very easy to use. We use it as a VPN and restrict access to company resources.

There's really nothing not to like about it. It does everything I need at a great price.

This software allows all of our team to share the same IP address which means that we only have to configure our firewalls to whitelist that one IP address. The alternative would have been to get everyone working from home a fixed IP address (which is quite expensive) and add those to the firewall whitelist. I had low expectations based on previous experiences but they have done a great job making it easy to install and very easy to use.

I am not very keen on their website and name but that does not really matter does it?

Ability to add users to a team.
Ability to use static IP.
No performance issues.
Ease for the user.
Ease of install.

Pricy product. I do not have any other cons to present

We are happy to find GoodAccess for our team.
It guarantees the security of our work, gives possibility to use different servers/encryptions from any place in the world that is really helpful and important at present Covid times when most of our agents work remotely, from home.
GoodAccess product is very simple, super user-friendly and quite fast. The complete integration with our existing business process was painless and pretty easy.
It has taken several minutes to connect a team of 60 members.
Highly recommended!

Luckily, we have encountered no issues so far.

It is easy to set up and gain access to the Internet

The connection can sometimes be temperamental

We came across Good Access when we were trying to identify a simple way to provide our NOC with a single centralised IP address across multiple regions, without impacting upon their latency or requiring them to jump through hoops. The solution delivered in spades and was adopted quickly by all members of the team who have been extremely impressed with how intuitive the solution is whilst maintaining a minimum impact on their connections.

At the moment we havent really encountered any specific issues, it is delivering for us on a daily basis.