BOSS811

4,8 (51)
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BOSS811 - Solution cloud de gestion des cas d'assistance en un seul appel

Note globale

4,8 /5
(51)
Rapport qualité-prix
4,8/5
Fonctionnalités
4,8/5
Simplicité d'utilisation
4,8/5
Support client
4,8/5

98%
des utilisateurs recommandent cette application
Classer par

51 avis

Travis
Travis
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Easy to use and administer product

Publié le 07/12/2023

Avantages

Boss811 is very simple to set up. It's a no-code solution for anyone to set up assignment rules in just minutes.

Inconvénients

The reporting customization needs more help. We're always wanting to see up-to-date live reports that I can create very quickly and easily and be able to download as CSV.

Tracey
Note globale
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Extremely Helpful Tool for both damage prevention and public awareness

Publié le 18/12/2024

I oversee the data, 811 centers and related aspects of our damage prevention and public awareness...

I oversee the data, 811 centers and related aspects of our damage prevention and public awareness efforts. The BOSS811 system makes my job easier, allows me to stay organized and in compliance. We had function requests such as tickets near me feature and enhancing the manifest - the team was able to create that quickly and it performs very well.

Avantages

The 811 ticket management system allows us to route tickets efficiently, adjust routing rules as needed. The reports are a daily tool for our team, and we are now using the documents feature for several tasks across various departments.

Inconvénients

We have had a great experience all year, and no issues.

James
Note globale
  • Secteur d'activité : Pétrole et énergies
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

A step in the right direction

Publié le 20/11/2024

Good. Eliminated recurring charges for landlines, fax machine and supplies.

Good. Eliminated recurring charges for landlines, fax machine and supplies.

Avantages

It was nice to no longer be dependent on fax machines, land line service, or fax internet services.

Inconvénients

While Boss811 offers custom reporting, for a fee, the finished reports never worked as advertised. As a customer with more than one structure to protect, having a report that includes accurate data organized by structure would save my employee's time. For regulatory purposes, our organization needs to be able to provide data for each individual structure so employees have to collect that data manually.

Josh
Note globale
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Thrilled to be apart of the BOSS811 team

Publié le 19/11/2024

We have been thrilled with our experience with BOSS811, their team has been so understanding of our...

We have been thrilled with our experience with BOSS811, their team has been so understanding of our communities needs and has worked with us each step of the way to achieve our goals.

Avantages

What I like most about BOSS811 is how easy it is to use, we are a larger community who receives a large amount of PA One Call tickets and this software allows us to manage them efficiently, allow us to stay in compliance with regulations.

Inconvénients

I have not found a feature on BOSS811 that I don't find usefull.

Justin
Note globale
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

BOSS 811, it works great for my team

Publié le 08/12/2023

Great experience, easy to work with the team at BOSS811

Great experience, easy to work with the team at BOSS811

Avantages

Easy to use, reliable, and has mad out VA811 ticket management seamless

Inconvénients

No real cons, we have requested features that we had a desire and need for. BOSS always listened and delivered what they were able to.

Felix
Note globale
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Large Gas and Electric Utility loves using Boss811

Publié le 20/11/2024

Everyone from Boss811 wants to help us and deliver an excellent product. Our users are all big fans...

Everyone from Boss811 wants to help us and deliver an excellent product. Our users are all big fans of the product and know we can rely on the system to work exactly the way we created it.

Avantages

My favorite part of Boss811 is the Map view. It allows users the ability to see plotted tickets on a map colored by due date if that is your preference. This has been visually intuitive for all new users and supervisors.

Inconvénients

As an admin, I would want the ability to view/change someone's profile without copying their dashboard to another profile.

Tod
Note globale
  • Secteur d'activité : Relations gouvernementales
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Boss is BOSS!!!

Publié le 23/11/2024

I am a supervisor and work closely with the locaters and am using the Boss system daily

I am a supervisor and work closely with the locaters and am using the Boss system daily

Avantages

I like how easy it is to use and interact with our software

Inconvénients

they have fixed the issues that we had in the beginning and I really don't have anything bad to say

Jim
Note globale
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Highly recommend

Publié le 19/11/2024

So far my Experience has been an enjoyable one.

So far my Experience has been an enjoyable one.

Avantages

Easy to learn, help desk responsiveness. Suggestions are implemented as requested.

Inconvénients

At this time I can not think of any. If I think of something, I’ll let you know.

Alternatives envisagées 

Kahoot!

Pourquoi passer à BOSS811

Cost, ease of use help desk responsiveness
Lee
Note globale
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

CNP Admin Review

Publié le 21/11/2024

My experience with the Boss 811 software & team overall has been a positive one.

My experience with the Boss 811 software & team overall has been a positive one.

Avantages

I enjoy the ease in searching for tickets with keywords.

Inconvénients

The lack of customization for the dashboard. Having the option of setting up different dashboards and arranging widgets without restrictions would be a nice addition. I also would like widgets capable of giving me results for a more advanced search. The prebuilt widgets limit what I can use the dashboard for.

Kevin M.
Note globale
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Boss811 is the boss.

Publié le 20/11/2024

Great experience overall. Would highly recommend for anyone in the industry.

Great experience overall. Would highly recommend for anyone in the industry.

Avantages

Great platform to share vital workplace information.

Inconvénients

Could possibly re-work the interface to be a little more sleek and user-friendly

Cody
Note globale
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Boss811 Rocks!

Publié le 19/11/2024

Avantages

Boss811 has helped us streamline our business efficiencies tremendously. We wished that we had heard of the company even sooner! The user friendliness and ability to transfer locates directly to another user and not sending back to the office was a huge benefit for us. Overall, no complaints here and best company decision we have made in a long time. The transition to the new system was a fairly easy process as well.

Inconvénients

No cons that we cannot live with, especially given where we were coming from with the old system.

Mike
Note globale
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Product

Publié le 20/11/2024

I use BOSS811 on a daily basis to manage locate tickets and workflow

I use BOSS811 on a daily basis to manage locate tickets and workflow

Avantages

Ease of use and reliability is unparalleled

Inconvénients

Nothing comes to mind, great product all the way around

Ian
Note globale
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

BOSS811 is a breakthrough

Publié le 22/11/2024

BOSS811 has greatly improved our workflow and record keeping for performing our locating efforts.

BOSS811 has greatly improved our workflow and record keeping for performing our locating efforts.

Avantages

The customizable interface has allowed us to personalize it to fit our needs

Inconvénients

We had a glitch with our setup which resulted in lost tickets over the course of two days. However, they worked to resolve the situation as quickly as possible.

Eddie
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The Boss team is great to work with.

Publié le 20/11/2024

The Boss team is extremely helpful and responds quickly.

The Boss team is extremely helpful and responds quickly.

Avantages

The system is user-friendly, and the staff is very helpful.

Inconvénients

There are several ways to run ticket reports, and sometimes the numbers may be slightly inaccurate, possibly due to user error.

Eric
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

BOSS811 Review

Publié le 25/11/2024

I would recommend BOSS811 to anyone on the fence. Give it a try.

I would recommend BOSS811 to anyone on the fence. Give it a try.

Avantages

As a COOP, we get a lot of locates. BOSS811 sorts the fiber from the electric so I do not have to comb through everything on the electric side.

Inconvénients

Sometimes the app can be clunky but it does have Android and Apple versions.

Michael
Note globale
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great service

Publié le 20/11/2024

Fantastic experience, Great staff that is full of knowledge about the 811 process

Fantastic experience, Great staff that is full of knowledge about the 811 process

Avantages

Easy to use, great customer service Highly recommend

Inconvénients

Nothing, It has been a pleasure to work with this company.

Tim
Note globale
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great solution

Publié le 20/11/2024

Avantages

Ease of access. Easily access and understand the data

Inconvénients

Sometimes the filtering options feel a little clunky

Sheryl
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Highly recommend BOSS811

Publié le 20/11/2024

BOSS811 has greatly streamlined the complicated MissDig reporting process.

BOSS811 has greatly streamlined the complicated MissDig reporting process.

Avantages

Ease of use for employees who are not very tech savvy.

Inconvénients

When something goes wrong, trying to determine if it's on the MissDig end or BOSS811.

Jim
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Win for Boss

Publié le 20/11/2024

Simple to use interface which makes it easy to navigate.

Simple to use interface which makes it easy to navigate.

Avantages

The integration with ArcGIS which helps GIS integrate its maps.

Inconvénients

The inability to prevent somebody from reopening a ticket by simply replying to email. It would nice if when you close a ticket, that after 24 hours it can’t be opened again by somebody saying “thanks” on email reply and only by forcing a person to create new ticket.

Myra
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Would Recommend for 811 Solutions

Publié le 19/11/2024

Overally it has been positive and I appreciate how helpful BOSS support is.

Overally it has been positive and I appreciate how helpful BOSS support is.

Avantages

It is user friendly and customer support is always helpful

Inconvénients

We had an issue where our data was lagging and it took multiple months to resolve.

Phil
Note globale
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Replaced our internal ticket tracking with BOSS811. Glad we did.

Publié le 07/12/2023

We had invested thousands trying to get our internal Ticket Management System updated. The...

We had invested thousands trying to get our internal Ticket Management System updated. The project was over a year behind and well over budget. We pulled the plug on the programmer and went with Boss811 instead. Should have done it a year earlier.

Avantages

Has all the features you will probably ever need plus a lot that you may not need today, but may need in the future. Our field personnel love it.

Inconvénients

It would be nice if Boss811 included property lines, such as are available with the Regrid app. Had a few hits lately where either the excavator or our locator "assumed" where the property ended and they were wrong on tickets saying "Locate Entire Property". We are using the Regrid (free) app when we need to, but if Boss811 could use the same property line database, it could show property lines in the ticket map.

Mark
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Product

Publié le 20/12/2023

overall BOSS811 has been great and allowed me to administer the Town's utilities and protect them...

overall BOSS811 has been great and allowed me to administer the Town's utilities and protect them from over 600 permitted activities per year

Avantages

ease of use, set up was easy, customer service is great and timely

Inconvénients

more flexibility in search functions

Anthony
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Boss 811 for locating

Publié le 07/12/2023

Avantages

It is a great utility locate ticket management software

Inconvénients

I haven't found anything I don't like about it

Homer
Note globale
  • Secteur d'activité : Organisme politique
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Ease of using system

Publié le 19/11/2024

At first, I was apprehensive but once I started using the system and became familiar I realized it...

At first, I was apprehensive but once I started using the system and became familiar I realized it was easy to use

Avantages

The system was convenient and easy to use

Inconvénients

After getting use to the system I did not find any problems

Matt
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best ticket management

Publié le 07/12/2023

Avantages

Very simple to use, excellent customer support.

Inconvénients

No complaints at all, BOSS811 handles all of our ticket needs.