ALLDATA

4,1 (84)
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Logiciel de réparation et de diagnostic automatisé OEM

Note globale

4,1 /5
(84)
Rapport qualité-prix
3,8/5
Fonctionnalités
4,2/5
Simplicité d'utilisation
4,1/5
Support client
3,9/5

80%
des utilisateurs recommandent cette application
Classer par

84 avis

Shane
Shane
Note globale
  • Secteur d'activité : Automobile
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great bodyshop product

Publié le 16/05/2018

Helps body repair techs save time.

Helps body repair techs save time.

Avantages

It works great for our body shop techs and advisors. Very easy to use and great for looking up repair processes.

Inconvénients

It is priced just a little high. It seems to be better on the body side of repairs than on the mechanical side as far as repair instructions go.

Bryan
Bryan
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Complete Repair Information

Publié le 11/05/2019

It did the job when we had it, but regret not getting Mitchell1 to save money and ease of use.

It did the job when we had it, but regret not getting Mitchell1 to save money and ease of use.

Avantages

Alldata has almost all the information needed.

Inconvénients

The organization of the information is not very intuitive and can lead you down a deep rabbit hole that you find your way back to.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Great Customer Support

Publié le 04/12/2018

I have had to contact customer support numerous times for various issues (each of those being...

I have had to contact customer support numerous times for various issues (each of those being inconvenient but pleasant given their helpfulness) so I'm not a huge fan of Alldata but will continue to use it for a short time in hopes that they update the desktop version.

Avantages

It was very easy to implement and their customer support team is incredibly helpful.

Inconvénients

It is frustrating that the desktop version only goes to year 2013 vehicles. It is very inconvenient. I'm not a fan of the options for running reports either.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Software

Publié le 27/11/2019

Avantages

I like how diagnostics are at my fingertips. I can look up certain items on a vehicle or I can look up a code and either way I am able to gain all the information needed. It is easy to use. If I ever have difficulty or questions I call and they are so professional and help me right away.

Inconvénients

I can't honestly say that I dislike anything about the program.

Julianne
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Excellent community but some issues with accuracy

Publié le 14/04/2019

I would recommend AllData if you're familiar with the software already and know which parts are...

I would recommend AllData if you're familiar with the software already and know which parts are very reliable and which ones are not.

Avantages

I love the AllData community. You can look up troubleshooting issues based on other technician's findings in an intuitive way. This is really useful when you need a quick solution.

Inconvénients

It's very expensive for what you get. Also, the wiring schematics are not accurate (wrong color codings for the wrong circuit). As long as you don't rely on those, you'll be fine. It's a pretty big deal though if you rely on them, which can really damage a car.

Elias
Elias
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Gets the job done with little features.

Publié le 11/10/2017

It's a generic software that works but had lots of limitations.

It's a generic software that works but had lots of limitations.

Avantages

Easy to use and train employees to use. Pc based using an sql server. Doesn't have long delays when starting up. Like the recommended services capability.

Inconvénients

Lack of support for management program. No updating in last 5 years. System crashes daily and requires stopping app and then restarting. This is ridiculous and happens way too much.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Perfect for small or large repairs

Publié le 08/03/2019

Avantages

OE Data that does not have altered wiring diagrams. I know there are no mistakes. Super intuitive from related repairs to parts and labor.

Inconvénients

Some of the older vehicles don't exist.

Utilisateur vérifié
Note globale
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

Best product for those who enjoy working on their vehicles without going to a dealership.

Publié le 09/03/2018

Avantages

Excellent source of material for those who enjoy working on their vehicles - has a collection of documentation and diagrams for vehicle maintenance. Step by step for procedures with part numbers listed as well for buying the parts needed.

Inconvénients

A little tricky to use if for newbies working on vehicles - the manuals are for those who have a general understanding at times. Not all manual are the same as dealer parts - creates some confusion at times.

Celina
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Not the best information tool for automotive.

Publié le 21/04/2019

Avantages

The program has clear images of the parts.

Inconvénients

The program. Is not very organized, and the workflow is inefficient.

Matt
Matt
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé Autre pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Alldata review

Publié le 07/12/2018

Avantages

I like that you can find a solution for any make and model vehicle. The instructions are very detailed. I was able to replace a timing belt as well as set the timing on my vehicle with little to no mechanical experience. I simply followed the directions outlined in the program.

Inconvénients

Some of the instructions could have been detailed a little bit better.

Robert
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Alldata is good resource.

Publié le 07/07/2023

I have used it for many years, it is a great resource. I use it a lot to find specs on oil and...

I have used it for many years, it is a great resource. I use it a lot to find specs on oil and torque values

Avantages

You can put in VIN and the car comes up and you can find out where you need to go.

Inconvénients

Sometimes a vehicle does not have any specs.

Stephanie
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easy to use for all

Publié le 23/08/2022

We are now using the ALLDATA system to scan vehicles as well as labour times and repair advice.

We are now using the ALLDATA system to scan vehicles as well as labour times and repair advice.

Avantages

the ALLDATA software is easy to use, for our service advisor, the techs and our apprentice. It gives us all the information that we need on any vehicle, any year and ALLDATA keeps the information up to date. It gives us all the newest information as well as tech tips for repair . It has an extensive library of information on repairs, TSB, and practical information . One feature that is very useful in the technical reference section is an interchange with USA made vs Canadian made vehicles. ALLDATA has an integration feature that is extremely useful and time saving. I have it integrated in my Lankar Shop Management system . With this feature all of the information of the vehicle that I am working on is instantly seeded into the ALLDATA program . ALLDATA will them integrate the labour time and part pricing back into my work order.

Inconvénients

integration was easy and my ALLDATA representative came into my shop to set things up and explain all of the features

Ameen
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Owner

Publié le 21/07/2022

It's neutral You guys have your own pros and cons

It's neutral You guys have your own pros and cons

Avantages

It's very easy to use. That's the only reason why I use it

Inconvénients

Customer service sucks but tech support is very helpful

William
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Search menus are a little cumbersome but not bad once you become familiar with it.

Publié le 13/04/2017

Our company uses it to find information on the car audio related side (steering wheel control...

Our company uses it to find information on the car audio related side (steering wheel control circuits, radio, amplifier and safety/convenience schematics). Newer vehicles often don't have the information we need (vehicles that are within 3 years of the current year) but AllData is quick to send you requested documents to email (within 30 minutes) and the process to do so is rather simple. Sometimes we need an immediate answer due to having someone on the phone, so the wait when the info is not on the site is not always ideal.

Avantages

Lots of vehicle information available with a few clicks on the site. When it is not available for immediate access, they are quick to send you specific information if you send in a request.

Inconvénients

Newer vehicles don't typically have much information available and if you need it in a hurry, it is not ideal to do the information request and wait for them to email it to you.

Shayne
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Great automotive software but slow updating information

Publié le 15/01/2020

Alldata allows us access to valuable automobile information and service maintenance records.

Alldata allows us access to valuable automobile information and service maintenance records.

Avantages

I've used Alldata for the last 15 years. The software is easy to learn and use and provides valuable information necessary to our business.

Inconvénients

We've had problems with system updates and accessing the latest vehicle information.

Nick
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Alldata is a must have for auto shops

Publié le 18/09/2019

We have used Alldata in our shop since it came out many years ago. We are happy with it overall. I...

We have used Alldata in our shop since it came out many years ago. We are happy with it overall. I don't think there is another information database that compares.

Avantages

Alldata keeps the user interface intuitive and easy to use. The data is quality, the depth of coverage is thorough and I can't imagine not having it at our shop.

Inconvénients

On rare occasions information that we need isn't there. There is a time lag to get info when we need it. There is no totally complete information database but I think Alldata is close.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

A Mechanics Best Friend

Publié le 28/03/2019

Definitely helps make the job easier, especially when your a new tech and don't have experience on...

Definitely helps make the job easier, especially when your a new tech and don't have experience on a lot of different car makes and models.

Avantages

I love the knowledge base it has for so many vehicles. I can't even begin to recount how many times I've had to refer to this when working on a car I never have before looking for torque specs or using wiring diagrams for tracing finding shorts and broken wiring.

Inconvénients

The UI could use a little work but nothing major, was very quick to learn it but I feel it could still be easier because sometimes I have trouble finding a specific part location or R&R procedure.

Julie
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Alldata repair

Publié le 05/08/2022

Avantages

The feature I like most is that its easy to use when finding repair hours for a vehicle by entering the VIN. You just key in the part and it pulls everything you need to know.

Inconvénients

I have not found any aspects that are difficult to use.

Sarah
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Very black and white system

Publié le 20/03/2019

It’s been very easy and good we are happy with the purchase just wish pricing was a bit better

It’s been very easy and good we are happy with the purchase just wish pricing was a bit better

Avantages

It’s very black and white and straight forward not hard to navigate. The diagrams are a huge plus for our mechanics

Inconvénients

I wish they’d offer more for the price you pay

Daniel
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Tool for our Techs

Publié le 28/01/2019

Avantages

Software is easy to use and has a huge data base of information for our techs. We use it a lot and are glad we have it.

Inconvénients

Its pretty user friendly and we are able to find all the information that we need.

Elena
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Lots of Material to Use

Publié le 13/03/2018

Avantages

For a vehicle store needing all the information about repairing a part in a car, this system really helps find the time it takes and a breakdown of the job. Great organization for the most part. Lots of parts available and systems to view in detail.

Inconvénients

It could have more detail in some of the parts pages and easier ways to find parts that could be called different names.

KELLY
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

$16,000 Mistake

Publié le 10/02/2021

Constant need to contact tech support on the majority of usage attempts. Updating the program was...

Constant need to contact tech support on the majority of usage attempts. Updating the program was the consistent answer given, only to have the same negative results. Tried to terminate the 3 year agreement but was informed we would still have to pay the balance of the contract.

Avantages

The promise of information needed for assisting in completing all repairs

Inconvénients

Majority of the time Alldata could not provide the information we needed.

David
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

I have used Alldata for over 10 years

Publié le 04/06/2018

Help with servicing various vehicles

Help with servicing various vehicles

Avantages

I am a what you call a "weekend warrior" as to say I work on cars on the weekends outside of my normal 40 hour a week job. When I run into an issue or find myself working on something I am unfamiliar with I turn to Alldata, they have all the information you need to service any vehicle you need to.

Inconvénients

The worst thing about Alldata is the price, the software itself is great. For some of us that are trying to support a family on a single income the price is too high. I think they should have other options for using Alldata.

Jeff
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Alldata is a solid and informative proffessional platform that is easy to use and train on.

Publié le 18/07/2017

Labor estimating, factory instruction on parts replacement for my techs.

Labor estimating, factory instruction on parts replacement for my techs.

Avantages

The best thing about AllData is the ease of navigation and full information base including troubleshooting & diagrams.

Adina
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé Autre pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Very useful

Publié le 26/01/2020

I loved it including having a specific person in customer service assigned to our shop when we...

I loved it including having a specific person in customer service assigned to our shop when we needed anything

Avantages

I loved the way it helped keep all my inventory and customer files in one place as well as every schematic we needed for any repair and it was mobile also

Inconvénients

We just couldn't afford it being a very small repair shop