Avis clients sur Acquia DAM (Widen)

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324 avis
- Secteur d'activité : Import/Export
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
WIDEN pour une meilleur gestion des contenus
Publié le 26/01/2023
Avantages
Il fournit non seulement une gestion des actifs numériques de classe mondiale et primée, mais il prend également en charge votre mise en œuvre avec un service primé.
Inconvénients
Honnêtement, il serrait difficile de trouve des limite a ce logiciel car son potentiel est énorme. Toutefois le logiciel semble lent et prend du retard lorsque vous voulez qu'il aille vite. Le traitement des fichiers et le défilement des ressources sont les domaines où j'ai le plus remarqué cela.
Réponse de Acquia
Fourier, thank you for taking the time to review Acquia DAM (Widen)! We are so glad that you're having a great DAM experience and that implementation went smoothly.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Widen is amazing. Going from the DAM we were using before...this is a complete 180
Publié le 07/11/2017
Avantages
I love the ease of use and functionality of the software. We have several departments in our company that have struggle to adapt to DAM systems in the past; but they have taken on Widen with ease and have actually enjoyed being able to go in and get what they need without contacting us.
Inconvénients
I wish that we could make collections more searchable for users without having to place the collection on our desktop page.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Very good implementation process and easily customizable platform
Publié le 07/08/2019
Avantages
Widen has been a great partner to work with on our new Digital Asset Management. The implementation process is very smooth and straightforwards.
Inconvénients
There are restrictions on how much we can customize the dashboard.
Alternatives envisagées
Canto- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
no one home
Publié le 23/08/2018
Avantages
Nothing
Inconvénients
I could not get any support at all. I was on a deadline and there was no one home to help fix a simple sign-in problem.
- Secteur d'activité : Musées et institutions
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Easy to Use
Publié le 24/09/2019
Overall, I've found Widen to be easy to use and a good option for asset management.
Overall, I've found Widen to be easy to use and a good option for asset management.
Avantages
Widen was already easy to use, but their improved upload feature has made updating asset metadata much more efficient.
Inconvénients
Sometimes when updating individual metadata can be finnicky or time consuming
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great and easy to use
Publié le 26/09/2019
Great
Great
Avantages
I like being able to search for multuiple product skus
Inconvénients
I would like WIDEN to tell which product MID's are not showing results in a group search
- Secteur d'activité : Restaurants
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Simply fantastic!
Publié le 03/01/2018
Avantages
Widen Collective grants my company the power to organize, store and manage our digital assets using a smart and intuitive set of controls.
- Secteur d'activité : Machines
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Perfect tool for managing documents and other resources for easy distribution.
Publié le 26/06/2018
Avantages
Widen easily organizes all documents, videos, and other files in an easy to use online tool. Makes disseminating material easy.
Inconvénients
The layout and user interface are less than desirable. This is one area of weakness that could drastically improve the customer experience.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Great DAM software
Publié le 18/12/2018
Avantages
The initial training for the product is very good; they also offer great support via email and chat
Inconvénients
It is not possible to use .csv files. I cannot think about other issues with the product
- Secteur d'activité : Urbanisme et architecture
- Taille de l'entreprise : 201–500 employés
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
I am on communications forthis company, I produce a lot of media assets, and this tool stores...
Publié le 18/01/2018
Avantages
It can accommodate a lot of media assets and organized them in a way that is manageable. It is fairly user-friendly.
Inconvénients
Many different departments within our company will need access to this software, and that may require some training, because I don't know if the tool is intuitive enough to just turn them loose on it.
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé Autre pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
I have used Widen in a prior role and have done testing to make a switch - love it and wish we...
Publié le 18/07/2018
It is more user friendly than our current platform, and the sales team has been very generous with...
It is more user friendly than our current platform, and the sales team has been very generous with their time and insight
Avantages
Easy to use. Great support even in the vetting process to make a switch. Reporting and support are far superior to any other DAM platform I have used.
Inconvénients
Unfortunately their templates process is not comparable to what we currently use, and therefore we cannot make a switch to this platform
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Widen is a responsive and powerful DAM with bonus features and very attentive customer service
Publié le 05/08/2019
We are able to archive and distribute thousands of marketing assets to a global audience very...
We are able to archive and distribute thousands of marketing assets to a global audience very efficiently and with a sufficient amount of protection and guidance about proper usage. Portals have allowed teams to communicate out about curated groups of assets and instructions with a single url which has helped their ability to promote the most valuable and up to date marketing assets.
Avantages
Assets are served up quickly around the world and it is a very stable platform. When technical issues do arise, they are very communicative about their progress of solving the issue. I like the dedicated customer rep as well as access to new features and feedback through their Trello boards. I also like the ability to extract metadata from image IPTC metadata and map it to our custom fields.
Inconvénients
I like the ability to create portals in order to highlight and add info to curated groups of assets, but there are some weaknesses in portal functionality and portal creation capabilities. It would be ideal to be able to create custom dashboards/homepage without extensive use of html. The current wysiwyg is extremely limited in design/layout capability. We'd like a better way for our users to be able to search for portals.
- Secteur d'activité : Pétrole et énergies
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
The only Digital Asset Manager you'll need
Publié le 08/09/2020
I've had a great experience with Widen. I can easily upload assets of all types. Tagging them,...
I've had a great experience with Widen. I can easily upload assets of all types. Tagging them, filling out the metadata, and putting longform descriptions in each asset makes it really easy for people to find what they are looking for. It also helps me keep track on similar image types, or batches of uploads.
Avantages
We use Widen as an asset manager, giving our teams easy access to photos, videos, and illustrative elements. As the administrator, I can create different user accounts, letting some people have more access than others if they need it. I can also provide third-party contractors access to our resources too.
Inconvénients
The admin side can be a little bit tricky to navigate, and it would be nice as the administrator to be able to change my view settings to spoof different levels of access, so I can quickly see what kinds of access my users have and make changes or alterations without needing to create multiple accounts for myself.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
We love WIDEN
Publié le 29/09/2016
We've been using WIDEN's DAM for about three years now to organize and distribute marketing...
We've been using WIDEN's DAM for about three years now to organize and distribute marketing deliverables to other internal departments like sales, development, etc. It makes it so easy to have a single, definitive location to find marketing-related assets. People don't have to wonder where to look to see if they have the latest version of an asset. And we don't have to worry about people accessing things they shouldn't. It also cuts down a lot on the requests we get day to day, because folks know where to go to find things themselves. And the support team at WIDEN is awesome and super friendly and helpful whenever we do have to reach out to them (which isn't that often because their product is great!).
Avantages
It makes keeping things organized (which is a complicated job) super easy.
Inconvénients
It works really, really well, but as with any asset management tool, there is ongoing maintenance and auditing that has to take place. That can get tedious at times, but we realize that it has to be done to keep things current, delete outdated/redundant assets, or just to check things that might have been uploaded with incorrect metadata, for instance.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Impressive DAM with great customer support
Publié le 22/03/2021
Implementation with Widen was so smooth and the Widen team was knowledgeable and helpful. They...
Implementation with Widen was so smooth and the Widen team was knowledgeable and helpful. They broke down the implementation process into manageable steps and answered all questions we had in a timely manner. Our users find it so much more user-friendly than our old DAM!
Avantages
We love portals! We may be even using them more than intended - we find that portals are the most user-friendly way to surface the right assets to our users!
Inconvénients
We do have some features that we'd like improved or added, but Widen is all about customer feedback, so I feel heard when I make new feature requests.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Wix Goods and Bads
Publié le 09/12/2022
My overall experience with Widen Collective is that it is very much a good website, and I will...
My overall experience with Widen Collective is that it is very much a good website, and I will continue to use it and show my friends and family about it. It is very helpful when you are first starting off your business
Avantages
Wixs simplified proofreader makes it very simple to make an expert site without having to know a codel with many layouts and with very great instructions on how to do so. It is very beginner friendly and help with a lot of small business websites to get started.
Inconvénients
A con is that you cannot change templates once your website is live which i believe you should be able to. Also, it has storage limit on all plans.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Finally! A system that is low-maintenance and works.
Publié le 23/11/2015
We've been on Widen for about two years so far and it has been great! Back before we were with...
We've been on Widen for about two years so far and it has been great! Back before we were with Widen, we could make due with what we had...barely. Our team sat down with all the stake holders who would be using it on a regular basis and mapped out our needs, wants, etc., and then started doing some research. We went through three or four DAM system and had representatives from these companies explain what their systems could do, but they always seemed lacking, especially with the price tag they were quoting.
Some of them we did like, but there would have to be equipment that was brought in to hold the assets and such, which would be ok, but then we would have to maintain the equipment. And then if there is an equipment issue we would likely have to wait for a representative to come fix it and hope it works. Just too much hassle for something we basically wanted to put assets on and keep them there for distribution.
Then enter Widen. From the first demonstration of what their system can do, and the abilities we would have with setting permissions and distributing all the image, audio, and video assets, we were giving each other high-fives. Literally, we had the phone on mute and were high-fiving each other over and over again! The on-phone rep from Widen had no idea.
We LOVED that we could upload assets onto Widen's cloud and our trainers all over the world could easily search, preview, and download any files we allowed them to. And there is zero maintenance on our end, other than uploading the assets, setting permissions, and making sure the proper metadata is typed in. And any time we have had an issue, Widen has been great about making sure a representative is there to help walk us through it.
So, now we're into Widen about two years and I almost forget it's there sometimes. Whenever there was a video request, we had to manually get a video out to a trainer or someone, which takes time that we don't seem to have. Now, they can just log onto Widen, search for an asset, and download it.
Seriously, get a Widen representative on the phone see what they can do for you.
- Secteur d'activité : Produits chimiques
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Widen Collective - very satisfied
Publié le 16/08/2022
Avantages
Product is very easy to use, If i have to send documentation to customer i have just to click on "share" and send the link, avoiding send big attachments by mail.
Also search engine is very good!
Inconvénients
At the moment Widen is not integrated with Salesforce, i don't know if is a decision of my Company or if is not possible the integration
- Secteur d'activité : Électronique grand public
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Must Have Marketing Tool
Publié le 05/08/2019
We are able to quickly and easily share digital assets with customers, coworkers, etc. all in one...
We are able to quickly and easily share digital assets with customers, coworkers, etc. all in one spot. We no longer have to search through a messy drive to find product images, marketing materials and more.
Avantages
Widen staff was there to help us every step of the way and the overall functionality of our site is top notch because of it. My team is able to quickly find marketing materials with just a few clicks, saving us time and money.
Inconvénients
There really isn't a single thing that I truly dislike about the site, but it would be ideal to be able to view brochures and catalogs as e-catalogs on Widen.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Widen is fast and efficient. It's responsive with search and downloading assets.
Publié le 17/08/2017
Avantages
Speed.
Since the beginning we've upload thousands of images and added hundreds of users across our company and partners. It has not slowed down with all of the added weight and burden. It's still as snappy and responsive searching for assets in the beginning. Narrowing the search results and downloading images is very quick.
Inconvénients
Support.
The support could be better. There has been times, not in a while, when it goes down, just like any cloud service. But it seems the first line of support are the on-site admins. It's a problem when they are not in the office. There's not an easy way to contact support when needed. There should be a chat feature to let them know when we are experiencing outages and get the issues solved.
- Secteur d'activité : Matériaux de construction
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
a user
Publié le 15/08/2022
I use all the time to build content for customers.
I use all the time to build content for customers.
Avantages
I need access to our images in one location. And I need it at any hour, so I don't have to wait on anyone.
Inconvénients
sometimes accurate words entered into the search function don't pull the right files. I'm fine if they pull to much, but when images that should be there are missing, it's frustrating.
- Secteur d'activité : Articles de sport
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
The experience has been outstanding! Great customer service and an easy platform to use!
Publié le 18/08/2017
We find the largest benefit for us is elevating our brand presence to our accounts. It really has...
We find the largest benefit for us is elevating our brand presence to our accounts. It really has enhanced how we deliver digital assets around key product launches and other crucial moments for our brand.
Avantages
The aspect I like the most about the Widen platform is the portals feature. The ability to customize content around branding just elevates our brand presence and provides us with exactly what we need to best serve our accounts. An easy to navigate and integrated feature such as portals has served us very well.
Inconvénients
The difficulty we have faced most is the metadata issue. Because we offer so many products and styles when uploading it can make the process cumbersome and ultimately we don't utilize the metadata as best we should because we simply don't have the time or manpower to manage it efficiently.
- Secteur d'activité : E-learning
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Media Management
Publié le 27/11/2018
We now have ONE place everyone in the company can go to for assets to add to presentations,...
We now have ONE place everyone in the company can go to for assets to add to presentations, advertisements, blogs, websites, collateral and more. The Marketing team can work more efficiently and employees within the company are embracing the brand more consistently.
Avantages
Customer and technical support are world-class. Widen is always looking to its customers for roadmap enhancements and give honest, helpful feedback to all inquiries.
Inconvénients
The Adobe CC Connector is still a little buggy and looses connection links to the DAM during updates or if shared with someone without a CC Connector license. I would like enhancements to make it more user friendly.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best in Class
Publié le 24/09/2019
Avantages
Our organization has been using Widen for a year and it has transformed the way we share information both internally and with our external business partners. The system makes it easy to load and maintain content. Unlike our former proprietary system which was prone to system errors, Widen makes uploading, sharing, and downloading content easy. Widen has truly been one of the most impactful changes to our internal communication over the past year and I am looking forward to continue increasing our use as a company. Thanks for everything Widen!
Inconvénients
One area for improvement would be increasing the variety of image types that can be downloaded from our image collection.
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Widen sits at the pinnacle of the DAM world
Publié le 03/10/2016
I have been a constant user of the Widen Media Collective for almost 5 years and have no problem...
I have been a constant user of the Widen Media Collective for almost 5 years and have no problem saying that it is the best digital asset management system that I have used in almost 20 years of DAM experience. Not only is their product superb, but what really sets them apart from other vendors is the quality of their customer service. When you become a Widen customer, you become part of the Widen family, and they take care of you. I honestly can't say enough about them.
Avantages
Very user-friendly UI, free functionality upgrades, wider range of customizability than other DAM systems.
Inconvénients
Minor cosmetic issues.