Avis clients sur Webroot®

Avantages

The set-up for Webroot is extremely simple. You download the software, enter your product key and it does the rest. It has excellent explanations that tell you what each function does and how it works. For instance, it has a good explanation of how its firewall function manages connections to your machines that make sense to a non-technical person such as me. I love that it runs in the background without seeming to affect my computer and only gives pop-up messages when something needs attention.

I love that the vendor offers discounts for multiple installations at a relatively small breakpoint. As a small business owner, it certainly makes the product more affordable.

Inconvénients

The Webroot Filtering Extension is not always reliable. For example, it lists my company website as a potentially dangerous page when I know that there is nothing wrong with my page. It has also listed some of the websites of my clients as potentially dangerous pages. I have to admit that I don't know exactly how it decides which pages are malicious and which are not, but whatever method it uses seems a little off.

There are also some challenges with the dashboard. I had a laptop crash and needed to re-install Windows. When I did, I wanted to release the license formerly assigned to the crashed laptop and re-assign it so that I would my number of licenses restriction. It was extremely difficult to do so. I ended up having to contact Support for help. And they were very helpful, but it just seems like something one ought to be able to do through the dashboard.

Avantages

Very easy to use and deploy, administrative console allows excellent granular controls of client privileges, scope of protection, and endpoint groups. Integrates with Windows server products for deployment (though I use Samba instead, so this was not an option), and provides a centralized point for administrator notification and action when compromised/infected systems are detected. Client seems relatively fast and works on multiple platforms, though see below re. OS X.

Inconvénients

In my experience, Webroot, though the exposed end is fast and well-designed, does not reliably block or detect common threats. This is obviously a Big Deal in a product billed as enterprise-grade antivirus/antimalware. One employee at the affected client's office was able to download three separate third-party software installers containing malware payloads on a Saturday, install them, and work for a full weekend before I arrived back on Monday to complaints that her machine was being "slow and weird". I discovered that Webroot, though fully deployed and set to monitor downloads, warn on browsing, and scan the affected directories, simply had not alerted on anything. At that point, it doesn't matter how beautiful the interface may be: antimalware software which lets common malware through is essentially useless.

Also, while there is an OS X client, it's buggy and slow. It causes problems with network browsing and network virtualization with both VirtualBox and VMware Fusion, and it results, for some reason, in systemwide UI slowdowns, which suggest to me that there may be some elemental problems with the codebase: use of deprecated APIs, memory leaks, etc.—not usable.

Avantages

I have been working with Webroot for more than 2 years and has covered part of our needs. Your database is kept up to date for any threat, the management of the console is attractive and the documentation is very helpful. The control of policies is worth highlighting because if you have a large organization you can set parameters for different sectors and with different configurations that are very useful, even the notifications via email for the followers of the console serves as support.

Inconvénients

Webroot has many nice things in its projection as antivirus, but has some things to adjust, for example the generation of report endpoints without updating after a certain time.

In mobile devices I have had little experience but it has happened that the update must be done manually. I think they should improve it.

Avantages

Webroot does an amazing job of removing and detecting threats to computers. We also found it very simple to install with a very light footprint on the computer. Users never complained about computer slow downs due to virus scans when we had Webroot deployed.

Inconvénients

We faced two issues with Webroot. Their technology is impressive, but complicated. We never were able to really wrap our heads around how their technology worked compared to other antivirus / antispyware solutions, but it did work, and was quite successful at it. The other concern with Webroot was its price. It is the best software out there we have found for computer protection but it is among the most costly.

Avantages

The footprint is tiny. It is very fast and efficient. It does not slow down systems when it is working. Support is pretty good. I would say this is good software for a MSP or a smaller Org. We might find a replacement if they can't fix their problems.

Inconvénients

It needs to talk to Amazon Cloud to check in with the portal. We don't allow access out to the internet without a proxy. WebRoot IP's are changing because they are on AWS. So we can't put IP based rules in our firewalls to allow access. And we are not going to allow all AWS IP's. I really wish WR would get a range of fixed IP's so the client can attach. When they can't attach, they get disconnected. They have a proxy option while installing, but it seems kind of intermittent. Works sometimes, and sometimes not.

Avantages

This program can be used in different platafmormas and its price is competitive with respect to other antivirus in the market. It is light and does not slow down my machine. You have the option to program scans and do it in the background. The program runs on different operating systems which is a very positive aspect. Its interface is simple

Inconvénients

Sometimes it detects false positives when we try to download an application that is clean. That is usually uncomfortable because it takes time away. Even so, I think that the positive aspects of this program go far beyond the negative ones

Avantages

WebRoot is my go-to Anti-Virus and Digital Security System. I have worked in technology retail for many many years and I found that WebRoot was one of the more rigorous and aggressive systems for blocking unwanted programs and keeping my information safe; but also one that had the best User Interface and was able to be communicated clearly to the uninitiated. When having to choose between selling WebRoot and other software, I would always recommend WebRoot.

Inconvénients

I have very little negative feedback for WebRoot. It has kept my systems safe for many years and I continue to renew my account each year. I'm sure there may be features I'm not using optimally and not informed about such decisions, but I have been pleased with the product WebRoot has put out.

Avantages

Cost effective
Support agents, actually know their product
Low resource
Effective security
Ease of use

Inconvénients

Central management console only allows for reboots of the agent.
I would like more control, remediation, and notification.

no reports i can find so far.

Avantages

Webroot is fairly priced in my opinion and not only that but you are allowed to have up to 5 devices per each membership. So you could cover your cell phone, labtop, desktop PC and whatever devices under the same membership. It runs smooth and it hardly ever slows up your PC or device while it is running, sometimes it will a little bit when you are scanning with it, but not slow enough to complain about unlike other antiviruses.

Inconvénients

There are certain options it has that I have been trying to figure out and has been time consuming for example It took me forever to figure out and set up the password manager it offers, but it is something I really needed in my life. It has system optimize and system analyzer with it but it should have more options such as defrag or uninstall apps etc etc.

Avantages

Very rarely requires an increased hardware profile
Integrates directly with the partner's management console, policy engine, and reporting infrastructure.Scales across the partner's product lines, from solutions for SMBs to those for remote offices or roaming machines, to the data center
Development efforts that can be leveraged across the same range of product lines.

Inconvénients

From the time it was installed to the time it was up and running we hadn't had any major issues that would cause any type of concern.

Avantages

The small footprint of the agent, because it help with an easy and faster deployment

Inconvénients

Dosn't support Linux distribution and that is something that make you thing if is the right solution when you have many linux endpoints

Avantages

I love that this is completely cloud-hosted and managed. We have used other centrally managed endpoint security solutions in the past that required us to host our own deployment/management infrastructure, and this is a far better experience. Nothing to support or troubleshoot, just setup and go. It ties into our RMM (remote monitoring and management) software solution perfectly, and allows us to control organization deployment and basic scans from there. If we need to customize any settings or allow whitelisting of applications or pathways, it is extremely easy to setup from the portal.

Inconvénients

There is a little bit of a learning curve as it pertains to setting up organization-specific policies. That said, it works quite well once you get used to it. We have not had any major breaches or malware attacks since switching to this product.

Avantages

I love the price of the software. It is easy for me to sell to my clients and easy to promise virtually no impact on their computers processing speed. For those system I have this installed, I have seen a dramatic reduction in malware.

Inconvénients

It's hard to figure out what I like least about the software. I suppose it would be having to purchase password security.

Avantages

Takes very little system resources.
Since we started using it our Virus infections have dropped dramatically
The management console is easy to use
We have had very few comparability issues with other software packages

Inconvénients

We have had a few bugs with updates. They were corrected quickly
It can be a little confusing for end users to use

Avantages

We have Webroot rolled out at most of our clients. I have it installed on all the sites I support as well as my company laptop.
The software is small to download and takes seconds to install. Scans are done very quickly while it also monitors and checks file's MD5 signatures on the fly.
Webroot is the only AV that I know of which has a small enough memory footprint and low system impact, that it can run alongside another AV package. It has even picked up malware which passed "the main" installed AV in cases.

Inconvénients

There is not much to add in this column. The software is well rounded.

Avantages

- Very easy to implement, it is quickly done (4-5 sec/enpoint) and can be installed besides any other endpoint protection.
- Does not use offline database - no houly update dowloads needed at all.
- More precise than others we used and used to sell before (eg. ESET, McAfee, Symantec, Kaspersky, Avira, Sophos).
- Easy to use central management.

Inconvénients

Gives you no information on found malware at all in the endpoind other than a file was found to be malicious (eg. malware type (eg. PUA, trojan, crypto...), MD5, etc.) - you get the deatils in the cetral manegement console only. Therefore, impossible to deal with in on the client side when need be.

Avantages

The product is the lightest in the industry and all management is done through a centralized web console. Efficacy is one of the highest in the industry as well. The Web Threat Shield and Webroot's cloud intelligence is very good at keeping you away from nasty internet sites that contain malware payloads.

Inconvénients

They just need to integrate all of their product portfolio into the Global Site Manger console. Other than that, it's a perfect fit for MSP's and home users alike

Avantages

I like using Webroot because it is fairly priced and once you buy it you could use the same license up to like 5 different devices if you want I have it installed on all my devices and my office PC. It does once in a while slow up your PC when it is scanning but I dont think it is as much as some other antiviruses out there. I can set it to do automatic scans at times when I am not using the PC so it does not interrupt what I am doing with scans.

Inconvénients

It has a password manager option that would be cool if it was a little bit easier to understand and operate I dont know why I still have issues with it filling in my passwords and having to correct it sometimes. I also think it should have a monitoring system that automatically scans incoming emails and separates junk from real emails that would be cool

Avantages

Webroot runs on our business platform and works and plays well with others. In the past we've had anti-malware software that conflicted with other virus protections and brought things crashing to a halt. Webroot runs in the background and does it's thing without bothering anyone.

Inconvénients

I understand it can't do anything once the computer has already been attacked and gained certain types of access. That said, we are using this as part of a suite of products to keep our data secure and safe. It's not as cheap as some others, but it is designed for the business environment.

Avantages

It is very easy to install and use. Running a full system scan is also very fast. I like that it does not slow down my PC and the protection seems pretty good. It also has a good price as compared to some of the other protection software products.

Inconvénients

I have had the software for some time and in a few of the earlier versions it did not protect as well against malware so I did have a bit of trouble. But in recent years it has been improved. Currently I use it with Malwarebytes and have had good luck with the two.

Avantages

I like that the deployment of the software is smooth and innocuous. It's easy to install and setup on a network.

Inconvénients

If you run apps that are custom built this app can either block those from working all together or bring your system to a grinding halt.

Having to go through the process to white list an app can be daunting. It's possible and support responds, but it's usually to request log files and then they request a reinstall. This is followed by alot of back and forth until it's escalated and they find the root cause of the issue.

Avantages

I buy this product every year for my computers. It works well with all of our computers and you have the option to use it on cell phones and tablets as well. You have a lot of options with this software, the standard ones of setting times and dates to run scans for viruses and you can localize files to scan a specific area if needed.

Inconvénients

The re-subscription price is double the initial price

Avantages

After configuring it doesn't need babysitting unlike many other malware protection products.
As it's management is profile based, any exceptions needed can be applied to multiple organizations easily.
It's initial watch only mode is great before rolling out to an enterprise - avoids most surprises.

Inconvénients

Reporting from the management console is weak not allowing much customization.
It's easy to get old installations still registered, which is a minor additional expense expense until you clear them up.

Avantages

Webroot is literally "fire and forget". I deployed Webroot to more than 100 endpoints by myself. The process was quick and easy, and now I do two things: enjoy not dealing with infected machines and renew my subscription each year. I do layer this with Malwarebytes Anti-Malware, but since I deployed Webroot in my environment I have a not had a single infected endpoint in the more than three years we've had the solution in place. As in zero. As in nada, zip, zilch.

Avantages

Webroot is a very effective and fast reacting anti virus program that is light on resources and a breeze to install, configure and maintain.