PressWise

4,6 (51)
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Un système web d'automatisation MIS et de flux de travail

Note globale

4,6 /5
(51)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,3/5
Simplicité d'utilisation
4,4/5
Support client
4,6/5

94%
des utilisateurs recommandent cette application
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51 avis

Beth
Beth
Note globale
  • Secteur d'activité : Impression
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

PressWise

Publié le 19/12/2023

Avantages

Web-based, multiple users allowed, estimating tool

Inconvénients

Look of the store-front. Not very professional looking right out of the box.

Brian
Note globale
  • Secteur d'activité : Impression
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Life Changing Upgrade for our center

Publié le 10/05/2022

Excellent - life changing really for our shop. Workflow significantly improved with print files...

Excellent - life changing really for our shop. Workflow significantly improved with print files going directly to press, ready and imposed. Has freed up our graphics team to do what they do best, and CSRs have more time to consult with customers versus just keying orders all day long. Support team has been amazing. Everyone is friendly and super responsive. They want to know about problems, issues, or wishes and resolve things quickly. I've never worked with a software company that continuously improves their product the way PressWise does.

Avantages

The estimating system is solid and intuitive. "Favorites" make every day jobs easy to write up. The most impactful parts however, are the asset management, integration with our existing online ordering system, and built in shipping module. Reorders are a breeze. Print files go right to the press device without ever having to touch the prepress department. Online order integration easily saves the work of a full time CSR every day. Ticketless workflow in production has taken our efficiency to the next level.

Inconvénients

Integration with Quickbooks was new way of doing business for us, but we have adapted. Initially we were missing some information in reports we were used to having on hand, but the PW team helped us develop reports to get us what we needed. Shipping module is really helpful but still waiting on the new version to allow for shipments with multiple boxes per location. This will be another big event for us when released.

Réponse de SmartSoft

What a wonderful review to read. I shared your post with our support and development teams, who were thrilled to hear your feedback on all their hard work.

Jeff
Note globale
  • Secteur d'activité : Impression
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Review of PressWise

Publié le 02/01/2024

We are 50/50. The QB integration is terrible. The ability to manage customer data and our team...

We are 50/50. The QB integration is terrible. The ability to manage customer data and our team across multiple locations is very easy.

Avantages

Ability to manage multiple locations, teams, and customer files is very convenient. Our delivery team and customers love the electronic delivery signatures and tracking.

Inconvénients

Lack of integration with Quickbooks. Full data and descriptions do not import into QB. You only receive a brief line item.

Orders are marked closed when data is sent to QB for accurate payment information and recording. The issue is that the order may still be in production and must be reopened. While this is a small step, it's doubling the manual actions needed to complete the order.

Implementation was very slow. Even though you can "test", the issues did not show themselves until we jumped into using the software.

santiago
Note globale
  • Secteur d'activité : Enseignement supérieur
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great for Higher Education

Publié le 04/11/2021

Overall we love presswise. It allowed us to work with fewer staff members and helped make online...

Overall we love presswise. It allowed us to work with fewer staff members and helped make online ordering a breeze for clients.

Avantages

We really enjoy being able to use the system to place our orders and to process the mail list. It allows for the shop to be able to easily and effectively work together.

Inconvénients

Kitting in the storefront. We would also like certain requests to be taken with more attention. I understand there is a lot of different ways to use the system but we have to create workaround in order for it to work how we want.

Réponse de SmartSoft

Santiago, thank you for your kind words. It has been a pleasure to work with you and your talented team over the past couple of years. Looking forward to many more ahead.

Justin
Note globale
  • Secteur d'activité : Impression
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Why we changed to PressWise

Publié le 04/11/2021

overall experience has been great. We procrastinated on our end and it was great having their team...

overall experience has been great. We procrastinated on our end and it was great having their team nudge us a long to get this software up and going.

Avantages

Being on the cloud has been very useful to our sales and PressWise just fits our shop very well for digital and large format. If you are looking for a system and changing from an old software I would highly recommend PressWise simply how it easy it is to navigate through it coming from an old system.

Inconvénients

Just like any new change it just took time getting use to. There are some items we liked a little better on our old software, but the pros defiantly out way the cons.

Alternatives envisagées 

PrintSmith Vision

Pourquoi choisir PressWise 

It was only server base and didn't feel like it catered to large format or digital printing very well.

Pourquoi passer à PressWise

Simply the navigation was the main reason plus putting our clients to order online and have everything under one system was also a bonus for us.

Réponse de SmartSoft

Thanks for your kind words, Justin. It has been great to see your company's progress over the past 18 months. Send us an email with any of your 'wish it would do it this way' items and we'll definitely review them with the team!

Tim
Note globale
  • Secteur d'activité : Impression
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 4.0 /10

Review of Presswise from a print perspective

Publié le 27/12/2023

average at best - The support team needs training on customer interaction

average at best - The support team needs training on customer interaction

Avantages

Favorites - Shipping - Credit Cards - Able to see old files from past orders

Inconvénients

Not very easy to use - Lots of bugs -Support needs better training on how this system is used in a print environment- The supports does needs to understand that not all problems are black and white - Better integration with Decoration

Réponse de SmartSoft

Hello Tim:
Very sorry to hear that you are having issues with our support team. As you can see from most other reviews, they tend to get very positive feedback on their performance, so this comes as a shock. As it happens, all of our support team have a print background, and the majority of them have worked in shops that used PressWise, so they have a lot of hands-on knowledge of the product from a customer perspective. I'd like to find out a bit more about your specific issues, so I will have our Support Manager contact you to see where we need to work better for you.

Joseph
Note globale
  • Secteur d'activité : Impression
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

It's like it was developed by someone who had worked in the print industry ;)

Publié le 29/06/2020

Very Happy :)

Very Happy :)

Avantages

The Storefront, the shipping module, the ability to work in multiple windows simultaneously. Top of the list though is their support! Fast and effective response.

Inconvénients

You need to run a CRM separately. Presswise should partner with a CRM provider and create an all in one Web-to-Print/MIS/CRM system.

Réponse de SmartSoft

Thanks for the kind words. Your dedicated team has been amazing to work with too. You came with a clear plan to get up and running and have been a pleasure to work with. Here's to many years ahead working together.

Paul
Note globale
  • Secteur d'activité : Impression
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great Production Software

Publié le 04/05/2021

The touches needed from quote to order to invoicing have decreased substantially. The addition of...

The touches needed from quote to order to invoicing have decreased substantially. The addition of online storefronts for our clients help keep them engaged with us.

Avantages

We use a lot of features making our day-to-day operations run more effectively.
Reporting and admin tools are great.

Inconvénients

A CRM tool would be great considering all of the client data is in PressWise.
Need to make sure the "new" reporting features are all working

Alternatives envisagées 

PrintSmith Vision

Pourquoi choisir PressWise 

End of Life for Printleader; they were bought by EFI.

Pourquoi passer à PressWise

Much better user interface, ease of use, cloud computing option
Matthew
Matthew
Note globale
  • Secteur d'activité : Impression
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

As moxy ox has grown, our scaling has been made easier with additional modules offered by...

Publié le 12/12/2017

1 Cost monitoring
2 Order tracking
3 Online customer ordering
4 Daily reporting
5 Sales tracking
6...

1 Cost monitoring
2 Order tracking
3 Online customer ordering
4 Daily reporting
5 Sales tracking
6 Inventory control
7 Shipping made easy
8 Auto batching
9 Client correspondence monitoring
10 Major time savings across entire team

Avantages

The fact that PressWise is always moving forward, adding new features and listens to their customers' needs is what keeps me with them. Even when I'm being a pain in the butt customer, I know they would gladly hop on a call to help out or shoot a quick video to step me through a process I can't grasp.
My team contacts the PressWise team through the easy ticket system so that I don't have to answer everything for them.

Inconvénients

Exporting accounting information has been our toughest challenge. Integrating it into the accounting software we were already using. We have created a work around, but still not ideal.

Cameron
Cameron
Note globale
  • Secteur d'activité : Impression
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Presswise Review

Publié le 21/11/2018

Avantages

This program has allowed my company to grow rapidly while maintaining a good workflow. Creating accurate estimates and orders is easier to manage and maintain.

Inconvénients

There are a lot of features, its hard to know how to use all of them.

Réponse de SmartSoft

Great to hear that PressWise is doing exactly what it is supposed to do - making your life easier, while helping you grow your business. Also, to help you get even more out of PressWise, we have multiple training options, including prerecorded webinars on a wide range of topics, one-on-one web training, or even on-site training visits. We¿ll get in touch to let you know more. Thanks!

Ryan
Note globale
  • Secteur d'activité : Impression
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

PressWise is an amazing print management tool for a reasonable price.

Publié le 19/12/2023

Very good tool, likely the best of its kind offered to the industry.

Very good tool, likely the best of its kind offered to the industry.

Avantages

PressWise provides a print management, print scheduler tool that is reasonaby priced.

Inconvénients

One of the ONLY things we do not enjoy is some of the update pushes are not very well communicated by SmartSoft and cause disruptions and/or API programming link breakage.

Jason
Note globale
  • Secteur d'activité : Enseignement supérieur
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Creighton

Publié le 15/02/2023

We really like it.

We really like it.

Avantages

Extremely easy to use and the support is very good

Inconvénients

Every time there is and update to the software, it messes up our templates and we have to fix the coding

Kelsey
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Solid Tool for Business

Publié le 10/02/2023

Avantages

The commitment to improvement, taking feedback and implementing new features.

Inconvénients

The inventory system could use some work.

David
Note globale
  • Secteur d'activité : Impression
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Moved to PressWise after 20 years and never looked back.

Publié le 04/11/2021

We were on EFI PrintSmith for 20 years and moved to PressWise because we needed more automation....

We were on EFI PrintSmith for 20 years and moved to PressWise because we needed more automation. Since the move we have acquired multiple competitors and have successfully converted them from PrintSmith, PrintSmith Vision, PrintersPlan, QuickBooks, and even a place that estimated with a book and a yellow legal pad.

Avantages

PressWise helps manage your process, takes out touchpoints, saves time and money while increasing capacity to do more with less. Quotes with click-to-order buttons. Invoices are downloaded or emailed instantly. Impostion on the fly. Integration with UPS and FEDEX. Team loves it!

Inconvénients

When there is a con the PressWise Support team is open to listening and with a good enough business case they make the change.

Alternatives envisagées 

ePS Pace, PrintSmith Vision et DocketManager

Logiciel antérieur 

PrintSmith Vision et QuickBooks Enterprise

Réponse de SmartSoft

Thank you so much for both your kind words and your proactive support for PressWise amongst your peers. You truly are a rockstar PressWise client!

ty
Note globale
  • Secteur d'activité : Impression
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Thumbs Up!

Publié le 05/11/2021

Love the platform and it has helped us grow the Digital and Wide format side of our business. We...

Love the platform and it has helped us grow the Digital and Wide format side of our business. We are able to process more jobs in an automated workflow in these areas. Also the People! The entire team is great to work with and extremely responsive.

Avantages

PressWise is a extremely flexible solution for Digital Print, Wide Format Printing, and B2B Storefronts. PW has an open source and can push of pull in one direction...

Inconvénients

Offset Estimating; Job Costing, Job Planning,

Réponse de SmartSoft

Thanks for the kind words, Ty. I've forwarded them on to the support team. We always appreciate working with you and your team.

Jan
Note globale
  • Secteur d'activité : Enseignement supérieur
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Canadian Higher Ed

Publié le 25/06/2021

Customer support is suberb ... friendly and responsive. Every person we have dealt with has...

Customer support is suberb ... friendly and responsive. Every person we have dealt with has exhibited a genuine desire to help. Their communication systems support that. The team searches out options, is willing to make changes to the system, and will make custom tweaks for a reasonable price. Coming from a poor customer experience with our last MIS, this is one of the main reasons we landed on PressWise and we have not been disappointed.

Avantages

There is an implementation plan that takes the mystery out of getting up and running. The knowledge base is VERY helpful, particularly the many videos. The training and customer support is excellent. The back end is relatively easy to program, very detailed and robust. Taxation is automatically updated and easily programmed. The storefront is customizable and intuitive. The system, when used properly, has solid processes that delivers many, many efficiencies.

Inconvénients

The system was built to interact with QuickBooks, however, for larger organizations, I would say that the financial reporting is on the weak side. We recognized this in the purchasing process and made the decision to purchase in spite of that because nothing is perfect, and Presswise seemed to offer more of what we wanted relative to other firms. That said, it was fabulous working with our technical liaison, who was very creative in developing a custom export for us to upload to our ERP, at a minimal charge. I also understand that reporting is an area that is being aggressively reviewed and improved.

Réponse de SmartSoft

Thank you so much for your kind words, Jan. It has been a pleasure working with you and your team, who helped make the integration process go so well by being so organized and on top of everything. A true partnership and we are thrilled to have you on board.

Mark
Note globale
  • Secteur d'activité : Impression
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

PressWise System Review

Publié le 30/04/2021

Vital to our growth and we become more reliant on the software every day!

Vital to our growth and we become more reliant on the software every day!

Avantages

We are a Offset Printing Business and we also do Signs, Banners and Vehicle Graphics the estimating part of PressWise for our business is critical and has made it possible for other members of our Team to generate quotes quickly and accurately. We also are using the Storefront piece of PressWise which we are expecting to be vital in the coming year for our growth in sales and products we offer. Developing Stores for our A+ customers is our goal for this coming year. When Covid restrictions basically stopped 40% of our business in a day since we were using PressWise we were able to change our Marketing Plan quickly and assist our customers in adapting and complying with regulations. We were able to quickly setup stores for floor graphics, yard signs and wayfinding signage that helped our customers get through this strange time.
The PressWise team is very quick to respond to issues submitted as Support Tickets.

Inconvénients

We are a staff of 7 so it was difficult to get the software setup if I had it to do over again I would have had PressWise on site to help us with initial setup as we took 2 years before we actually started using the system on a daily basis.

Carol
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Must-have for printing departments

Publié le 17/11/2021

We are able to easily provide quotes to our customers, track our projects, look at the usage of...

We are able to easily provide quotes to our customers, track our projects, look at the usage of products. It's just been invaluable to our workflow.

Avantages

Being able to track the progress of a job, or track delivery is key for us. Plus the accountability of being able to retrace our steps is super helpful.

Inconvénients

There some glitchy things that are annoying from time to time, but overall this has enhanced our productivity.

Réponse de SmartSoft

Thank you Carol - we are always looking to improve PressWise, so if you see anything that you think can be done better, please do not hesitate to let us know.

Roger
Note globale
  • Secteur d'activité : Impression
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Time multiplier!

Publié le 04/05/2021

Avantages

I used to spend enormous amounts of time on quotes. Everything was hard copy (files here, invoices there). How much did we charge last time? They're switching paper and quantities? What are the tiers on pricing?
ALL of those questions and more dogged me and ate away hours. PressWise changed all of that - from quotes to production to delivery and invoicing. I have my time back (sort-of, because now I can process more orders). Having quote and job history at my fingertips is fantastic. Copying closed jobs for exact repeats or modifying for new orders is a snap. We haven't reached the depths of all this software offers, but I'm sold on the basics. Long overdue productivity improvements for our shop.

Inconvénients

Would like to see public facing storefront development and support as an integral part of PressWise or an easy add-on. Same goes for USPS mail processing (CASS/PAVE, full service submission, etc).
Do not like the UPS "pre-population" of rates when something has to be shipped. If I go in and override the default and close the job, and then re-open it at a later time, my override amounts have gone away - replaced by the default rates. Have tried to turn that default shipping feature off - without success.

Brian
Note globale
  • Secteur d'activité : Impression
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

More bang for the buck.

Publié le 05/11/2021

I'm very happy with the investment in PressWise. For the price of the solution I don't think it can...

I'm very happy with the investment in PressWise. For the price of the solution I don't think it can be beat. Great product and service is a winning combination.

Avantages

I like that support is continually updating the software with enhancements. They regularly add new features and are quick to address any bugs.

Inconvénients

Would love to see further development on the storefront side of the software. The storefronts work for most applications but I would like to see more enhancements to make the storefront side a little more modern. Adding the ability to have coupons would be a great aspect for retail stores.

Réponse de SmartSoft

Brian, thanks for your kind words. I've passed on your comments to the team - oh, and l believe you will be getting your coupon wish granted in the near future.

Hanna
Note globale
  • Secteur d'activité : Impression
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

tpc's Review

Publié le 06/05/2022

We are becoming more automated and consistent with our ticket entry and pricing.

We are becoming more automated and consistent with our ticket entry and pricing.

Avantages

I love how mobile it is, the customer service is top-notch, it is fairly user friendly. Because we are not focused on one area of print, it's the only system that we have been able to make work for all of the different types of print that we offer.

Inconvénients

I know this is in the works but, having a CRM would be super helpful. Also, a dashboard on the main page to show quantity of orders and sales for the day at a glance.

Réponse de SmartSoft

Your company has been wonderful to work with too, and we appreciate your kind words, Hanna.

Anthony
Note globale
  • Secteur d'activité : Impression
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great partnerships are hard to find

Publié le 20/05/2020

Its been five years since we started using PressWise and we have seen so many upgrades to the...

Its been five years since we started using PressWise and we have seen so many upgrades to the original system. We have been working with the same people on the development team and have become accustomed to adapting to process. Very flexible and accommodating with all questions and issues and quick resolutions when needed.

Avantages

I've been working with their team from day one and they have been very accommodating and responsive. It allows us to create our own products and workflows and has a detailed reporting structure.

Inconvénients

There are so many different departments that factored into our decisions on what should be built in the workflow. The implementation tracker helped with this.

Réponse de SmartSoft

Thank you so much for your kind words. I remember the day Corry welcomed you onboard and not long after you had Michael visit your site for training. He came back full of praise for you and your team and I knew it would be a great fit. Here's to many more years serving your business.

Tony

Matt
Note globale
  • Secteur d'activité : Impression
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Presswise

Publié le 27/07/2019

I feel that Presswise overall has been an excellent choice. It has the look and feel of a high...

I feel that Presswise overall has been an excellent choice. It has the look and feel of a high dollar management system for a reasonable price. Customer service is very knowledgeable and respond to questions quickly. Updates and upgrades come often. Up time on the cloud based system has been near 100% for me. Transition has been a bit painful, as we came from a system that was developed in the 1980's, but we have gotten through and our users love the change!

Avantages

Ease of use, order status tracking and auto batching and queue to our presses are the main pros that drew us to to the software. Also, customer service was very good in helping decision making. The people here know thei product.

Inconvénients

There is no ability to combine invoices and ship. Shipping multiple invoices on the same shipment is un-wieldy. We ship a lot of small orders and ship them in the same package, but each order generates it's own invoice and if you don't stop it, it will generate it's own shipping label

Réponse de SmartSoft

Thank you for your feedback, Matt. I am sharing your kind words about our support with the team. We're constantly looking to find ways to make PressWise work better for out clients so I'll be sharing your specific request for combining invoices with our product management team. We're very happy to be working with BCT and look forward to a long and mutually beneficial business relationship!

Michael
Michael
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Moving Curriculum Forward

Publié le 21/11/2018

PressWise has been an amazing tool and experience for students at Thaddeus Stevens College in the...

PressWise has been an amazing tool and experience for students at Thaddeus Stevens College in the Graphic Communications and Printing Technology department. It has pushed our curriculum into the in-demand skills of estimating, customer service and print production management.

Avantages

PressWise is simple and intuitive to use. The documentation to learn the system is amazing. I was very well supported by the entire PressWise team. I love that it's cloud based so I can access jobs at any time.

Inconvénients

I honestly do not have any gripes with PressWise. It's been able to be tailored to everything we have wanted to do with it. I couldn't be more pleased with it.

Réponse de SmartSoft

We are happy to hear those words, Michael. It has been an absolute pleasure to work with you.

Jim
Jim
Note globale
  • Secteur d'activité : Impression
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent Cloud Solution

Publié le 21/11/2018

PressWise has allowed our company to reduce the touches required to get jobs into production. We...

PressWise has allowed our company to reduce the touches required to get jobs into production. We have integrated Pressero with PressWise. With this setup, we are able to have the orders injected directly into PressWise with all of the product specifications. The files are automatically transferred, and as long as there is a product tied to an imposition template, production has a pre-imposed file ready to go.

On the rare occasion that I need to contact support, they are friendly, knowledgeable, and very responsive. Simply put, this is an excellent product.

Avantages

Easy migration from previous solution
API for connecting external applications
Outstanding customer support
Frequent updates/improvements
Excellent documentation
Responsive to specific needs

Inconvénients

Updates sometimes contain obvious bugs that should have been caught before release

Réponse de SmartSoft

Thank you so much for your kind words Jim - we believe our support staff is second to none so it is always nice to hear customers echo that belief.