Avis clients sur SPS Commerce Fulfillment

SPS Commerce Fulfillment

An entire platform of scalable EDI solutions

4.3/5 (215 avis)
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Great for integrated CMS systems

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19/07/2018
Provenance de l'avis : Capterra

My experience hasn't been easy. There was no first hand training. We had to rely on webinars and video training to gather the knowledge we needed to understand how to navigate SPS Commerce and the fulfillment process. However, if we had an in-person training and if our in-house software was more up-to-date so that integration and automation was an option, I believe my experience would be more pleasant.

Avantages

The ability to communicate between retailers and suppliers in a very real time exchange.
The ability to merge a large quantity of orders directly into our CMS software for quick and easy fulfillment.
The search ability to easily find any PO and the ease with being able to separate retailers by name.
Love the work flow chart associated to each order- easy to see notes and activity in regard to any given order.

Inconvénients

The complicated and lengthy process of sending and receiving PO Acknowledgements and Changes.
All recent activity is noted on the over and transaction tabs, making it confusing to scroll through. I like the idea of only showing 1 PO number and having check marks within the box that show the activity that has been completed for that particular PO.
This software does not work well with our very unique "small company" CMS/ ERP software. We have to manually print out each PO, manually respond with a PO Acknowledgement after manually checking our inventory, and then have to manually enter the drop ship addresses and order into our software for fulfillment. We then also have to manually respond with ASNs and import invoicing. We do have the ability to merge large quantity orders, with a specially crafted application so long as it only has a few consistent addresses the account/retailer ships to. Automated merging is not possible for many and varying drop ship addresses, those we must manually print, review, and enter through the entire fulfillment process.

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Probabilité de recommander le produit

6.0/10
Steven C.
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CPG Industry-Fueled EDI Fulfillment Brilliantly Simplified

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 19/07/2019
Provenance de l'avis : Capterra

Triple-grade A, top-notch overall experience: EDI enables the timely acknowledgment of PO's (sales opportunities) to be serviced in as timely a manner as possible with the help of SPS Commerce...in the CPG industry, EDI is an absolute must and this platform affords our organization the ease of access with our various national and regional retail partners to conduct seamless and streamlined transactions. I recommend this service to small and medium-sized enterprises that only seek the finest tools in their respective trades and fields to get the job done right.

Avantages

Seamless integration with varied retail partners through EDI link up, real-time receipt of digital documents from party to party, ability to accept or reject PO revisions with select retail partners, endless types of transactions to conduct business through in the software platform (from initial PO receipt up to freight/logistics servicing and finally to the sought after finish line with the fulfillment/invoicing of PO's), back-end deduction claims management, debit-credit adjustments and remittance advices simplified...and then some.

Inconvénients

Manual inputting of data points for all of our PO's serviced via our various national/regional retail partners...has to be a workaround to digitally uplink fulfillments and invoices from ERP platform (NetSuite). At least in my experience, it has all been manual submissions but otherwise, the above reviews would be flawless. Perhaps, the same rule of thought could apply to advance shipment notices for uploading signed BOL's but not as much of a hindrance compared to our constant billing cycle to maintain.

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Probabilité de recommander le produit

9.0/10
Richard M.
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Excellent EDI Solution

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 15/02/2019
Provenance de l'avis : Capterra

As I described above, we were required to come up with a solution which started as an EDI interface to receive and acknowledge POs, but turned into requirements for ASNs, Invoicing, etc. SPS has been easy for all of our users and has met the needs of our customers with these requirements.

Avantages

A number of years ago, one of our distribution networks started to demand we use an EDI platform for the receipt of purchase orders. Our ERP does not support this feature, so we had to look outside for solutions. We evaluated SPS Commerce and found this service to be the broadest, most user-friendly and economical solution in the marketplace. Some of our other distribution networks have since come on board and created new demands for different functions which SPS offers. Access by all of our departments (sales, customer service, bookkeeping, shipping, etc.) allows us to seamlessly meet our customers' needs.

Inconvénients

When rejecting a purchase order, an anticipated ship date still has to be entered in order to process the rejection even though the order is rejected. This often confuses customers because you are both rejecting the order and entering a ship date. If the drop down option is to reject the order, then one shouldn't be forced to also enter a date.

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Simplicité d'utilisation
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Probabilité de recommander le produit

10.0/10
Sam C.
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SPS Commerce gets the job done, but seems expensive for what it is

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 17/04/2018
Provenance de l'avis : Capterra

SPS Commerce allowed us to connect to dropship and bulk-shipment retailers via EDI. We were able to fulfill orders manually via this software, and then eventually set up the software to communicate automatically with our warehouse.

Avantages

If you need to connect to a sales channel via EDI, SPS Commerce is going to be one of the most reliable options to do so. SPS is a large organization, and they seem to have experience connecting with any retailer we would want to do business with. This makes the integration process a lot easier.

SPS also has a very responsive technical support team. Any time an issue comes up, we send them an email, and almost always get a response within one business day. The technical team seems to be very knowledgeable.

Inconvénients

The main con is the price. SPS charges a flat per-document fee. When you are receiving large dollar-value orders, this small fee per document doesn't amount to much. However, if you are doing high volume, low dollar-value dropship orders, the fixed fee per document takes out a large percentage of your profit. Depending on the type of business you do, you need to clearly negotiate with SPS to get the pricing that works best for you.

Other than that, the experience with SPS Commerce has been good.

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Probabilité de recommander le produit

9.0/10
Jennie L.
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Customer Support is very helpful

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 23/04/2018
Provenance de l'avis : Capterra

easy to use.

Avantages

This program is easy to use. Most of our customers are using this program for EDI, thus we use this program almost daily to get purchase orders from multiple customers and invoice each customer after shipment on a very easy and convenient way. It is a very helpful tool to do invoicing and fasten payment receivable. It also has alert system to tell you if your invoice can not pass on to the customers with reason etc. It is in short a useful and helpful tool to run the daily business through EDI platform. I personally recommend this software to the similar business model as ours.

Inconvénients

Besides the Pros for this software, it also has some negative features that I would like to bring up here. It is not easy to look up some information sometimes. Especially when you want to look up some history information, the search criteria is somehow ambitious. It takes time to try an error to search for some information. Also the online chat is not always there, it is usually take you a day to get response for some simple question. Phone in also take quite long wait. It is the most important things I feel SPS commerce should pay more attention to improve.

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Probabilité de recommander le produit

8.0/10
Diana D.
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SPS User Friendly

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19/07/2019
Provenance de l'avis : Capterra

I was the person who worked with the SPS team on set-up. As inexperienced as I am with this type of system I had many questions and a few times we had to set up conference calls to get everything as we needed it. The SPS team never acted as if I was a burden and patiently answered all my questions. This to me is worth more than I can say. After set-up and moving forward any questions I had and issues I faced there was always an SPS team member that would be there to walk me through a procedure or answer my questions.

Avantages

The software is very easy to use. I can navigate through different forms with ease. I can also check for errors before finalizing a form. This allows me to catch any mistakes before finalizing the form.

Inconvénients

There is not much I don't like about the system and nothing at this time I would recommend changing or adding.

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Probabilité de recommander le produit

10.0/10
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We use SPS on a daily basis, but when problems arise there is always a delay in resolution.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 23/04/2018
Provenance de l'avis : Capterra

Avantages

Once set-up has been completed correctly the process is smooth. I like that I am able to get notifications of the activities of the POs, Invoices, and ASNs.

Inconvénients

The software is fine, but support needs help. Emailing customer support is a slow process and I don't get same day responses/resolutions. Response from a staff member can take a few days to a week. I typically have to call in to get problems resolved the same day if it's an urgent matter. Error notifications don't provide any details on why documents were rejected. Depending on who is helping with the ticket will depend on the length of time for resolution. I have requested a break down of the EDI flow so I can understand the process better, but have not received additional information and was told there isn't any information on this. Our company has had high turnover and there is no one on staff that has a central understanding of how EDI works.

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Michael H.
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A little frustrating to date albeit issues with resources on our side,

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 07/05/2018
Provenance de l'avis : Capterra

To early to tel but what we expect is a streamlined EDI process requiring minimal intervention and no errors

Avantages

We haven't had chance yet to fully integrate yet so it will be some time before we can comment fully on what we do and don't like re this software. On the webforms startup it was more difficult to use than our previous provider but I think that's a lack f training up front but once this was organised it was better - Point do a better job in this area we should not have to chase

Inconvénients

We haven't had chance yet to fully integrate yet so it will be some time before we can comment fully on what we do and don't like re this software. On the webforms startup it was more difficult to use than our previous provider but I think that's a lack f training up front but once this was organised it was better - Point do a better job in this area we should not have to chase

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Probabilité de recommander le produit

7.0/10
Ashley S.
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SPS has been great to work with and made my job much more efficient.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 05/07/2018
Provenance de l'avis : Capterra

Makes processing customer orders so easy and it's a great place to have all our orders stored in one spot. Customer service is really good too!

Avantages

I LOVE that SPS integrates with our accounting system, so I can import customer orders with the click of a button. I wouldn't want to work without it! It's easy to use, the navigation is very user friendly, and I like that is has all my documents in one place. Customer service/support is great and they are always willing to help.

Inconvénients

On the rare occasion, it can be a little slow and/or glitche, but that is probably my own internet more than anything. I do wish that there were page arrows at both the top and bottom of pages. Currently, you can only switch to the next page by scrolling all the way to the bottom of the page. When the pages are so long, it would be nice to have that option at the top too!

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Probabilité de recommander le produit

9.0/10
Jeffrey S.
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Been using multiple SPS products for our EDI Connections

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 17/04/2018
Provenance de l'avis : Capterra

Validity checking and SPS worrying about all the configuration changes NOT me. Web based EDI for simple / one time customers.

Avantages

The number one thing is the editing the documents for validity. This has prevented many a charge-back from occurring. We also use the Webforms for customers that do not justify a complete EDI connection or one time customers. Seconal or single buy customers a perfect for this. The adhoc reporting makes it easy to find out whats happening with documents.

Inconvénients

Set up can be tough at times and rather complicated but then EDI seems to be these days. Some more reporting would be nice to have. Error reporting is getting better but could be better explanations.

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Probabilité de recommander le produit

10.0/10
Berlinda Y.
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Favorable experience - sometimes there are issues that need to be resolved but they are responsive

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 28/06/2018
Provenance de l'avis : Capterra

Comply with the Customers' requirement easily

Avantages

The Hybrid Solution that allows integration and webform . Ability to print out the shipping /ucc 128 label which is a great plus for us.
Ability to check documents either on Webform or in the integration and using of one map format for all Trading Partners is wonderful - making the testing a breeze.
Support team is great - they will try to help you resolve the issue.

Inconvénients

The one map format is great but sometimes the information being used are not what the Trading Partner wants and need to work with Support/Setup Team to fix the issue.

Calling Support sometimes need to wait a while for someone to pick up.

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Probabilité de recommander le produit

9.0/10
Matthias H.
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Software does its job.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 03/05/2018
Provenance de l'avis : Capterra

Able to do business with major retailers, without worrying about software and technical expertise. We are able to approach retailers and tell them we are EDI compliant, knowing that we will be able to setup without problems.

Avantages

Reliable, virtually no problems regarding chargebacks. I also like the UPS integration a lot. It simplifies shipping and shipping time. Highly customizable to fit users's needs, bulk edits, and bulk submission of up to 100 invoices.

Inconvénients

It often logs-out user, and sometimes works really slow. It doesn't warn you if a transaction did not get acknowledged by partner after say 24 hours. We manually have to check every transaction once a day to make sure it got received by partner.

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Probabilité de recommander le produit

9.0/10
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SALES DEPT MORE CONCERNED WITH MONEY THAN CUSTOMER RELATIONSHIPS

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 23/08/2018
Provenance de l'avis : Capterra

We have been using SPS Commerce for quite a while to process orders for one of our major vendor partners who uses DC's to disperse to their stores. Another mid-size chain opted to used them as well. While it takes about 3-4 times as long to process these orders due to the number of steps involved in verification, we were fine with the partnership. When one of our major vendor partners indicated they were going to start using SPS Commerce to create greater visibility, we realized it would increase our volume with SPS Commerce (SC) significantly. The SC sales team was aggressive and persistent in pushing for confirmation of the additional partnership agreement. We were sold on a flat rate contract, which if it started in line with the Vendor Partner implementation date would have been a good deal. When the Vendor Partner delayed, we were basically told "too bad", rather than SC in turn being willing to push the date. They are collecting triple the rate yet not doing the work of processing the orders for this Vendor Partner. It has completely soured our view of SC. We will be addressing this issue with the Vendor Partner and urging them to consider a competitor alternative for order processing.

Avantages

It creates visibility and the tech support team is helpful.

Inconvénients

Lack of integrity from the sales team. We were sold on a flat rate contract set to align with a vendor partnership compliance date. Even though the contract date was a month early (SPS Commerce set the deadline to "lock in" the flat rate to a full month before the implementation date with the major Vendor Partner), the sales rep indicated we would see early implementation of order delivery by signing up. When the compliance implementation date was delayed by the vendor partner, the sales team refused to push the start date or offer any delay in the new heavy fees that are triple the old rate. To date, we are paying another fulfillment company for processing this vendor partners orders, while also paying SPS Commerce triple what our previous months average was to not process them. Not the makings for a win-win partnership.

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Probabilité de recommander le produit

2.0/10
Harris W.
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Great products and support

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 21/05/2019
Provenance de l'avis : Capterra

Avantages

Streamlined our order processing for our high volume clients while also eliminating manual entry input errors. It also integrated directly with our ERP/CRM software seamlessly.

Inconvénients

Learning a new procedure had a bit of a learning curve and sometime the software connection can be a bit slow, but haven’t determined if that is a SPS issue or the software their product connects to.

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Probabilité de recommander le produit

10.0/10
Nancy M.
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Easy to work with. Both the programs and the people.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 05/06/2018
Provenance de l'avis : Capterra

Most of my larger customers use SPS Commerce, so when there are any updates from my customers, the changes are automatic and I don't have to worry about making any changes from here. This is a great help!

Avantages

We had been using a company that was very difficult to deal with and get information from when we had questions. SPS Commerce is very good about answering the phones and having someone that can help with all of our questions. The software is very logical and easy to work with.

Inconvénients

I wish only the fields that the customer requires, would show during input. Or the actual needed items would be marked appropriately. This is done somewhat, but not correctly all the time.

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Probabilité de recommander le produit

10.0/10
Doug H.
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Most of the functionality performs as advertised.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 29/05/2018
Provenance de l'avis : Capterra

Able to complete ASN, PO confirmation ,and acknowledgements.

Avantages

Sending ASN's, doing order acknowledgements, and PO confirmations are pretty straightforward. The tech support people are tremendous and very knowledgeable.

Inconvénients

Printing a shipping document like a packing slip is cumbersome as it requires an extra step. You have to fill out an ASN as if you were going to send it, but then save it halfway through, and then select print shipping document. Then you have to go back in, once you have shipped and now have your tracking information, and find the old saved original ASN , and then complete it. Not very fluid.

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Probabilité de recommander le produit

3.0/10
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SPS Commerce review

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 03/05/2018
Provenance de l'avis : Capterra

Avantages

Excellent, Fast & Friendly service!! Easy to use, quick response. Helps to streamline my daily workflow and responsibilities.

Inconvénients

Have not yet found anything I don't like.

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Probabilité de recommander le produit

10.0/10
Sandy G.
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SPS COMMERCE

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19/07/2018
Provenance de l'avis : Capterra

WE HAVE SEVERAL CUSTOMERS THAT REQUIRE US TO USE SPS AND IT IS MUCH EASIER THAN SENDING AN INVOICE FROM OUR CURRENT OPERATING SYSTEM FOR INVOICING. I ALSO LIKE THAT THE PURCHASE ORDERS AND SHIPPING INFORMATION ARE ALL IN ONE PLACE WHEN YOU NEED TO REVIEW.

Avantages

THE SOFTWARE IS SO EASY TO USE IF YOU HAVEN'T BEEN AROUND SITES LIKE THIS BEFORE IT WILL MORE OR LESS WALK YOU THROUGH EVERYTHING YOU NEED TO KNOW OR DO. WHEN YOU ARE DONE YOU CHECK FOR ERRORS AND THE SOFTWARE LETS YOU KNOW WHERE TO FIX THE PROBLEMS.

Inconvénients

IF YOU HAVE MADE A MISTAKE AND NEED TO GO BACK AFTER YOU HAVE SUBMITTED THE FORM IT IS A HEADACHE TO FIX IT.

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Probabilité de recommander le produit

10.0/10
Erinn W.
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A managed EDI platform for scaling and automation

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/05/2019
Provenance de l'avis : Capterra

Avantages

SPS Commerce is by far and away the easiest EDI platform to a company looking to scale or simply automate a large chunk of the manual grinding process. The support is great from the beginning, onboarding a new customer/vendor to the maintenance phase.

Inconvénients

Not a real con, but the phrase you pay for what you get applies. You can get an EDI platform for less monthly, but you get less monthly. With SPS you get a partner to help with your business needs and the support is expansive and centered on the end-users experience and knowledge levels.

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Probabilité de recommander le produit

10.0/10
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At the time, really didn't meet our needs

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 05/04/2019
Provenance de l'avis : Capterra

Avantages

I knew that the rep working with us genuinely wanted to help and did what he could, but it was out of his hands.

Inconvénients

When we started using SPS Commerce, we'd just closed a major deal with Bed Bath and Beyond, and needed their technology in order to meet BBB's shipping requirements. However, the service didn't offer the ability to create dual labels (FedEx and EDI info), so having to put double labels on thousands of cartons cost us a ton in terms of time, and incorrectly labeled packages. We wound up having to switch to another provider who had the capabilities we needed.

Réponse de SPS Commerce

Thank you for your review. We wanted to let you know that the SPS Commerce Carrier Service (https://www.spscommerce.com/products/fulfillment/webforms-edi/carrier-link/) would address the issues you were experiencing. It may not have been available at the time, so we would encourage you to review its capabilities and contact us if you'd like to learn more.

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Simplicité d'utilisation
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Probabilité de recommander le produit

6.0/10
Jennifer C.
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Time saver!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 28/05/2019
Provenance de l'avis : Capterra

Avantages

The thing that I like the most is the ability to have certain fields have preset information so you do not have to complete for each form. This saves us a lot of time when processing invoices and asn's.

Inconvénients

Customer Support function. I like that you can do a live chat however, I do not like that it can take sometimes 20 min - 2 hours before receiving a response. If you have to navigate away from the page in SPS you will love the chat until your return and click on the chat bubble.

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Probabilité de recommander le produit

7.0/10
Dave H.
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Need the option to update all items for acknowledgement

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 22/02/2019
Provenance de l'avis : Capterra

It helps to streamline the po/order process.

Avantages

It is intuitive and helps us to refer to other PO's that have not been processed or if we have questions on a PO.

Inconvénients

Need to allow for you to update the "Item Accepted", ship date, and acknowledgment of all line items (not available with ADI acknowledgements), at one time.

PO's with multiple line items becomes time consuming and not able to acknowledge all at once (i.e WESCO acknowledgements).

Also need another field in the acknowledgement to add notes.

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Probabilité de recommander le produit

9.0/10
Chastity M.
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Superior Customer Service

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 21/05/2019
Provenance de l'avis : Capterra

Since using SPS Commerce Fulfillment the way that our company receives and sends orders has been simplified and it allows multiple employees to access information simultaneously.

Avantages

I like that the way SPS Commerce Fulfillment has a check system prior to sending a partner information. It allows for corrections that cannot be made once information has been sent to a partner.

Inconvénients

I believe that the software would benefit allowing partners to be aware that different partners have different requirements for information to be input into the system. It would be beneficial if the invoice batches had dollar amount totals per group similar to the count of total invoices sent.

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Probabilité de recommander le produit

10.0/10
Paul S.
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We've been with SPS since we started dealing EDI, would recommend to others

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 28/06/2018
Provenance de l'avis : Capterra

SPS manages all the nitty gritty details involved with EDI so we don't have to. Additionally we feel secure knowing that SPS support will be there to get us out of a jam.

Avantages

Consistent uptime
Customer/technical support
Flexible enough for our use
The web adapter makes keeping up with POs a breeze

Inconvénients

We have had some issues in the recent past where POs were not being delivered on time. We were able to resolve this after calling in to support but it would be good to get some sort of alert when there is an issue.

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Probabilité de recommander le produit

9.0/10
Sonya K.
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SPS Commerce is very easy to use. It's also easy to get in contact with support members if needed.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 09/05/2018
Provenance de l'avis : Capterra

I can quickly and easily print and submit required shipping documents such as packing lists and ASNs. Doing so allows our company to continually support our customers' growing needs.

Avantages

I appreciate the ease of access and quality of service. It is easy to use, and also easy to get in touch with support members when needed.

Inconvénients

Not recently, but in the past, there were issues with Java updates and being able to access certain forms. That would be my only complaint, but even this has not been relevant recently.

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Probabilité de recommander le produit

9.0/10