Avis clients sur Tabs3

The fact that this suite of programs interact with each other is wonderful. Everyone in the office can work in the programs simultaneously and have access to all information about any one of the clients. If one staff member enters information, notes, scans documents, enters time or costs for a client, every person will have access to that same information. This solves a lot of explaining to clients "I will ask her when she comes in if that document is ready" because the document is right there attached to their client information for all to see. Of course, you can limit by group which staff members can access what information depending on security of certain financial rights.

If you have more than one person writing checks, you must wait for the other person to finish before you can print your checks. There isn't a "stacking" policy in the payables program.

All STI products are integrated. They are user-friendly.

Report Writer: Unless you have a computer programmer on staff or know someone who is intimately familiar with Report Writer, Report Writer is not worth the trouble because you'll never figure it out.
Quirky things that cause problems:
A. You can't give discounts on bills unless your current fees billed supports that amount of discount. Discounts are given on an overall basis, not just on the current fees billed.
B. AP module leaves you hanging in TABS3 cost entry; it doesn't cycle back to AP so you can write more checks.
C. Refunds where no money is involved can go over to GL as if money was involved - need to be on your toes to delete that immediately.

This software is very comprehensive. We use the billing, trust accounting, accounts payable and general ledger modules of this software. They are very good about updating the software on a regular basis and listen to the users comments and requests for upgrades. I like that it integrates well with all of the modules of software. The trust accounting module is excellent and makes it really easy to comply with the bar associations regulations on lawyers' trust accounts. It prints a three way reconciliation that balances not only with the bank statement, but with the trust accounts as well.

In some ways, this software is so comprehensive and has so many features that it can be hard to understand all of the capabilities of the software or to find certain features. But if you think it can do something, it probably can. The Software Technology technical support people are incredible. They will stay on the phone with you for as long as it takes to learn a feature or figure out how to do something.

I love how easy Tabs is to use and just like the name, all you have to do is TAB through the entire invoice. It's very easy to navigate and when you need to make changes it's super easy. The new design layout that was just unveiled is great! There are some new much-needed features that were updated and that makes it even better.

I don't like the fact that once you create an invoice and save it if you realize you messed up and put it under the wrong account number, you can't just fix it and delete it yourself. You need to contact an administrator with permissions to have it deleted, but I understand that's just a safety precaution and nothing really negative about the software itself. Otherwise, I haven't found any additional negative things about Tabs.

The integration between trust accounts and TABS is great!

The write off component is confusing... on the transaction sheet the ending totals are off due to a write off

The best part of this software is how in depth you can go to customize it, particularly PracticeMaster (the law practice management piece of software). However, what is really the icing on the cake is that you can keep it as simple as you want, making it easy to begin using on Day 1.

The deeper you go into customization, the more difficult it gets to 'program' it, so to speak. That said, they have knowledge base articles for nearly everything it seems, all of which do a good job walking you through what you want to do. And when that doesn't work, customer support has always been extremely helpful, prompt, and easy to work with.

Stability of the product. Very rarely crashes.

Difficulty in setting up workflows. Need help to set up reports

The software is rock-solid. It is comprehensive and integrates all areas of the law practice. The company (STI) is meticulous in producing bug-free software, and they are immediately responsive to all support questions. The user interface is intuitive and the work-flow is easy. The process to email bills has reduced my billing time from 2 days to 1 hour. Too many great features to list them all. I give this software my highest recommendation.

One minor option I'd like to see is the ability to change WIP transactions for costs as well as for fees.

User friendly and quick. Whenever I need expert advice I am on hold less than 2 minutes unlike a previous billing software company that would make me wait on hold for 45 minutes

Nothing to be improved to assist my law practice

This software is very easy to use. It has every aspect you need from entering time to invoicing clients. There are several options for printing reports from simple to extensive. You can customize your invoices so that they are easily read by our clients and our attorneys.

I don't know of any specific items that I would change. It seems to meet all of our needs at this time.

Module integration, ease of use, customer support, and company response to user feedback

The cost of cloud-based (platinum) service. It would be wonderful if I could work on TABS remotely without having to pay an arm and a leg to do so.

It is very easy to use. If you do not understand how to do something or how to fix something done in error, the Knowledge Base is usually very helpful but if you call for help it is always super fast and super helpful!

I do not like that for some functions, only one person can be using at once such as the Update Statements function.

The flexibility in billing. Each of our attorneys like their statements a little different, and TABS is able to accommodate everyone.

I do not like the way Contacts integrates with the Client input. We have multiple matters under the same client each with a different billing person/address and sometimes this poses a problem.