Avis clients sur Acronis Cyber Protect Cloud

Acronis has always been an industry standard with imaging and ease of use. I have been using a version of the product since 2005! Software has a small footprint, easy to install, easy to use, and it just works.

Pricing over the years has varied, and when the Acronis Cloud product first came out, it was unlimited storage, and the following year, it was discontinued and storage costs drove the pricing. I get it about storage, but also dislike the fact that I have to maintain the software, storage, files ect versus the set-it-and-forget-it capability I had gotten used to.

The solution used to be great but over the last year or two the service has got steadily worse.

We were using the service to backup servers, Microsoft 365 and desktop machines. The Acronis agent made two virtual servers unable to boot. The support was non existent and we spent a week diagnosing and working out the cause was the agent software. In this time we also tried to restore one of the servers but this also failed so we have moved away from Acronis as the solution can't be relied on in an emergency.It takes days for the support team to respond to tickets and when you have a server down as a result of their product this is not acceptable. They never solved the issue with the agent, didn't even get close in the 2+ weeks of back and forth with the support team which amounted to 4 or 5 responses in that time.

The ease of use to add clients and install agents

If you use it from distribution and not directly, reaching support is a bit challenging

Ransomware ProtectionVariety of Workloads supported

There is hardly any feature to dislike. This solution is way ahead of its' competitors.

When the back up works, it works well. Support is helpful the one time I needed assistance.

Initial set up of the back up plans and creating a new client can get confusing. Sometimes the back up error messages are vague.

The program backup with Full Backup, Chain Backup, Differential Backup, and Incremental Backup.You can choose which files and/or folders.

We use this program for laptops to backup on NAS, but the program loses connection to backup location if the laptop is outside of the office for too long (usually a month or so).In that case, we (support team) need to talk to the user to set the Acronis setting again...

Acronis has been easy to configure and reliable for offsite backup solution. The ability to integrate with RMM solutions has been greatly beneficial for our company and the companies we support. The reliability of the offsite backups, ease of restoration, and consistency of backups make this product one of the top on our list.

Could use a little more direct customer support. Perhaps additional methods of initial seeding, but otherwise the product is pretty solid.

It helps use to provide additional layer of data security and data loss prevention to our current Google Workspace environment. It is also very easy to deploy to end user clients to store encrypted backups of systems in the cloud. Support is fast and very dedicated to help you find a solution or suggest it to the dev team for implementation.

Nothing negative to say really, easy to implement and fast and dedicated customer support.

The user interface has improved the most. Easy to handle and clean designed, you will find what you are looking for.

Together with the Hyper-V agent you always need some further "local" agents for Exchange or SQL. With this agents instlled the VM shows up twice (one from the local agent and one from Hyper-V agent). This confuses the user and it get worse when it comes to agent updates - there the one machine can show the actual version wehre the other remains on the pervious build. Mac agent still causes more problems than the Windows versions. When comes the XenServer integration as we have them for Hyper-V and Vmware??? I miss a link between the Alerts with the error logs and the support article in the Acronis knowledge base.

Acronis delivers backup and disaster recovery services that span from simple local backups, to encrypted, virtualizable backups both locally and to the cloud. Support is very good. Acronis comes out with new disaster recovery solutions that are affordable for our clients fairly regularly. Backup and disaster recovery, through Acronis, has driven quite a bit of growth over the past several years.

The website requires a lot of clicks, but over time I've seen vast improvements to the web portal.

I like that I don't have to think about my backups being done. I used to have to manually back up to a hard drive then I moved to a more automated system but still had to baby sit it. With Acronis I don't have to do anything unless I get an email saying there is some sort of problem. I have Acronis managing my onsite as well as offsite backups and I love knowing that my critical data is safe.

Sometimes the error messages I receive from a failed backup are a little confusing/unclear. There will be times when a backup runs for several hours and then I get an email saying there was not enough free space on my local backup machine. Couldn't it have predicted that ahead of time by simply running a size query for the target backup as well as the source?

Basic functions are easy to use. If all you want to do is basic Backup its usable. The webinterface is easy to learn as long as its working that day.

Software constantly has bugs and Acronis likes to implement new features that aren't ready. They often remove features and then tell us to "program" our own solution around it. As an MSP serving many customers, its not worth the trouble. When we had a critical restore that would not restore and we were told it was a "bug". A bug that means you can't restore is a deal breaker for a backup solution.

Buoni i tempi per l'invio dell'immagine del disco nel cloud

La velocità lascia davvero parecchio a desiderare

Capability of restoring is on a next level, does not matter what it is Acronis can restore it in the event of a disaster. The ease of use when setting up is also a big plus as it is a few click and you are up and running backups.

There is no Acronis data center in South Africa, also no local support. Apart from that there is no cons to using the product it just works and does what I expect it to do. I would just recommend a stronger presence in South Africa as it is a big draw back.

The software does exactly what it was made for and fairly straightforward to use. Recovery is very quick and seamless.

Not necessarily the software, but the support is almost non-existent. We put in tickets and it takes days to get responses. Probably the worst customer service we've ever experienced. As a business partner, you think you would get back to them in a timely manner when they are having issues with the backups not working a little faster than within 4 to 5 DAYS!

The ability to dig into a backup and retrieve a file without having to download the entire backup is just awesome. I've used this feature multiple times and it's fantastic.

The admin layout took some getting used to, once you've got it, it's very functional and it makes sense, for me though it took me a couple of tries to grab hold of.

What I like most is that the backups can be saved almost anywhere. If I have a large dataset, I can opt for physical data shipping so I can create the first job on a local NAS, ship to Acronis, and then incremental jobs will go over my pipe after that. It works flawlessly every time.

What I like least is that I cannot go and fix some errors myself. I like to be hands on but due to the nature of Acronis BC, it can be difficult to find where the error may be originating from. That being said, Acronis support is amazing and more than happy to review my system logs to help me out.

The complete featurelist is great, it's not a backup tool anymore! It's a complete solution and works fine. The endpoint protection is also a good add on. Backup and DR works also fine and very easy!

Nothing, also still happy with this software

Acronis Cyber Backup Cloud allows us to keep all critical systems backed up and protected. The cloud backup feature allows backups to complete anywhere without the need to worry about physical drive connections.

Depending on Internet connection speed, backups can take a long time or not complete at all. Be sure all users have sufficient Internet connections.

The agent installer comes as an MSI so it can be deployed via script/GPO. the installation procedure is very quick.

When it works, it's decent. When it doesn't work, it's a disaster. The email notifications are nearly useless, with error messages that are cryptic at best; troubleshooting frequently requires assistance from support. Support is hit-or-miss, with initial (non-automated) response times running from a few hours to 2-3 days. It is possible for backups to be complete "successfully" but still be corrupted.