Avis clients sur SmartRec

Depuis maintenant plus de 10 ans que j'utilise Amilia (maintenant Smart Rec), j'ai vu évolué cette entreprise positivement, toujours à la recherche du meilleur pour leurs clients. Des formations sont données pour les utilisateurs qui en ont besoin, un soutien client est toujours accessible, une communauté est créée pour nous soutenir tous.

Nous devons parfois faire quelques manipulations pour arriver à nos fins, surtout chez les listes de présence pour les camps de jour.

Le compte-client rassemble toutes les informations dont nous avons besoin et permet au client de conserver ses documents au même endroit.

Le processus de la boutique n'est pas 100% intuitif pour le client et demande d'offrir de l'assistance.

Ajout de nouvelle fonction. Support à la clientèle rapide et efficace

Remboursement et changement d'activité complexe

I like how clean and professional the store looks. I also like the capability to offer installment payment plans, early bird discounts, and tiered pricing for my camps.

Some of my logos don't fit correctly on my store. I've lost some money trying to merge a variety of discounts together that customer service was not able to find a fix for. I think the Dashboard could use some slight improvements.

It is very user friendly for staff and customers.

The contract section needs to have a few more features.

Easy to set up
Lots of Flexibility to deal with different scenarios
Staff is accountable and fixes problems very quickly

If there is a flaw it is that team makes the platform so customizable that sometimes snags occur.

What we like the best with this software is to be able to mange our groups with different offers.

The ultimate fee to use online registration and payment on line is very expensive.

Online registration allow registration for families from the comfort of their home at any time of day There is no waiting in lines to register for activities. Automated Payment Processing means each month there is minimal administrative work to complete as everything is processed and completed. Multi-passes allow purchases of "class packs" which helps facilitate our tumbling program.

The "store" where we house our pro-shop is not well equipped and has not had updates in years. Split family accounts is a huge headache for us.

The activities are easy to set up.
Clients are easy to put in

Reports- I would like more detailed reports- It would be nice to pull a report on multipass use- date and time
How it lags- it is super slow at times

Installment payments
Duplication of programs/activities season to season
Mass edit
Connectivity to Constant Contact
Data and functionality for staff maintenance

Invoices for corporate accounts are terrible (no editable, not credits or additional fees)
Students from corporate accounts are difficult to registration from an account level (not family-enrolled)

There is nothing good about this software -- use at your own risk. On the plus side, it's easy to find better options.

Amilia has terrible run-time issues and unresponsive, downright hostile customer service. The company only has 65 employees after years in business and their only investor is their CEO -- that should be telling. Amilia is no longer in Beta; they should be working to resolve their substantial SaaS platform functionality issues by now.

I raised valid concerns on Amilia message boards and via their social media accounts for one of our clients for DAYS, trying to get resolutions to their platform functionality issues and was personally accosted on Linkedin by their company CMO. Shocking! Amilia doesn't understand the very basic tenets of customer service and their event registration platform -- to quote the hundreds of complaints our client has received in the past few days -- "stinks."

Try EventBrite, Attendify, even a WordPress plug-in. Avoid Amilia at all costs, unless you are willing to anger and lose your user base.

SmartRec is easy to use. As a higher education faculty member, I was searching for a way to introduce parks and recreation software in the classroom. SmartRec was just the tool that I was looking for. Students need to be exposed to current technology that is utilized for managing staff, programs, facilities and customers. SmartRec tech support was amazing. They helped the students understand how to use the software, explore its many functions and interact with the many features and options that are available. Students really enjoy working within the activities, facilities, staffing, registration, and merchandise modules. SmartRec helped me create a meaningful experience for my college students that will be working with similar cloud base recreation software as they begin their professional careers in parks and recreation. The next classroom project using SmartRec will expose students in our budgeting class to cost recovery modules.

Not sure if there is anything that I have not liked about the software. I am a different type of user, being from an academic setting. I have received positive feedback from students about the flexibility of the software and that many of the features are intuitive.

Set up and transition in to Amilia was good - they are helpful and always available over the phone for help when you need it. I own a cheerleading gym and the product is so customizable which is exactly what I was looking for. My clients can go through the Amilia portal and select which class and time they want to register for - they know how long it lasts and can even set up a payment plan without me touching the registration.

Financial integration is not great - I wish there was a more seamless way to see your batches of bank deposits. It is also quite expensive.

Its very helpful to be able to share lists with staff
collecting fees is so much easier
Amilia doing the RL24 tax credits saves a lot of time
fun ways to integrate clubs themes/photos into activities

a couple of suggestions
Amilia could do review of companies sites so that they could have suggestions/catch mistakes to save time later on down the line
english and french pages would be helpful
also to add an email template feature so that we could send out e-mails to more than 50 people

Easy to track system and saves me time
Enjoy having it at fingertips

Finding it a bit Too expensive and hate it first gave automatic addition of nsf fees for non payment