Avis clients sur AutoShop

This company is the best, could not do it without winworks.Great product been using mobile app as well as normal software Thank you for treating us with such great service. I would recommend this to any of my competition

Excellent

Every benefit AutoShop has in running a shop is negated by its sheer lack of reliability. The programming for this software is terrible and inept. DO NOT even consider buying this until they take concrete steps to fix the buggy and unstable underlying programming. I wasted thousands of dollars purchasing it with the intention that I could use it for many years in the future; I got 4 years out of it instead. Now, I get penalized for calling tech support to fix THEIR incompetence.

We used this software for the first 10 years or so of business operations and felt we finally outgrew it as we switched growth directions. There are multiple options for this software now that include local, or cloud based and there have been more updates.
I still would recommend this software to any small shop based on my previous usage.

This will be the last time Autoshop harms my business by putting a sudden mid-job stop to customer service. Customers that expect a professional and itemized layout of the work done at this shop are instead leaving with nothing but handwritten paper receipts, due to the disastrously whimsical nature of the Winworks software, which I can only imagine was written by incompetent programmers who do not even bother to release updates to fix their glaring mistakes.

The response I keep getting from customer service, who I now have to call at least twice a month, and more frequently now than ever, is that "no software is perfect." Well, for a program that costs , earned by sweating under rusted cars day after day, a program damn well better be perfect.

1. Connection to Carfax, so that a simple VIN will pull up car info
2. Work order formatting smart enough to not allow greeting messages or disclaimers to overlap with other writing
3. Estimates that will not cut off the business name at the top when printed, unless explicitly saved as a pdf and then printed
4. Not having sudden fits of "YOUR LICENSE NOT DETECTED" that will not allow any user to even open the program on another computer
5. Not having technical support that contacts Alldata to create an administrative Alldata username and password under a customer's Alldata account without customer consent or even knowledge, then fails to even try to use that account to serve its actual purpose, which was to link Alldata estimates to Winworks Autoshop to make customer's life that much easier
6. Connection to other commonly used parts shops that allow user to add/order a part through Winworks Autoshop, without having to painstakingly input every part detail every time a work order comes in.

These very basic software requirements, which any other program ACTUALLY has, and does not just advertise, which were promised to my shop when we used the demo, have never been met. This is wreaking havoc in my shop, and have led me to come to the conclusion that I do not need, much less want, Winworks Autoshop in my business. I would frankly like nothing more to do with it.

Thus, I am requesting a full refund of $$$$ for the software. I believe I am more than entitled to a full refund, after all my customers and I have been through thanks to Winworks.

I have worked on a few different types of systems in the past from 'home grown' to 'out of the box', not automotive specifically, but this system needs some work. It needs to be a bit more user friendly for all the reasons I mentioned in the Cons. I think it has potential, but unless you are constantly upgrading and working to improve it, it will get stagnant and will no longer be viable.

Had to place a service call this afternoon after freaking out over a incorrect end of day processing. From the moment the rep answered the phone he assured me he could "fix" my problem and put me at ease. He was so understanding, patient and helpful - he went above and beyond what we needed.
It is soooo refreshing to experience old-school customer service - where the person actually performs their job above and beyond what's expected. If possible - I'll definitely be requesting the rep next time I need assistance.

Inventory issues have been resolved with this program.

EASE OF USE- TECH SUPPORT IS GREAT AS WELL. TEAM MEMBERS IN TECH SUPPORT IS VERY KNOWLEDGEABLE AND ADDRESSES MY COMPLAINTS IMMEDIATELY. HE IS VERY PROFESSIONAL, FAST, AND GREAT AT COMMUNICATING.

EXCELLENT CUSTOMER SERVICE. USER FOR MORE THAN 15 YEARS!!!!!!!!!

Great team to work with. Excellent support.

Have been running with Winworks for about 8 years. Checked out many different programs before settling on Winworks software. I have never regretted the choice. They have been very helpful and have kept us running in short order when ever a problem has arisen.

It helps me run my Automotive Repair Business efficiently and effectively.

EVERYTHING YOU NEED TO MANAGE YOUR SHOP WITH IS IN WINWORKS SOFTWARE FROM ACCOUNTING TO PARTS INVENTORY TO ESTIMATES TO WORK ORDERS YOU CAN DO IT ALL.

I HAVE TALKED WITH CHRIS SEVERAL TIMES FOR SUPPORT AND HE HAS ALWAYS BEEN GREAT AND ALWAYS RESOLVED MY ISSUE

The time saving benefits I have gained from Winworks is overwhelming. I am coming from a program where I had an average of 10 to 15 minutes per RO, from start to finish. With Winworks that is down to 3 to 5 minutes per RO, from start to finish. With an average of 300 repair orders a month that is a HUGE amount of time saved writing repair orders.