Avis clients sur HungerRush 360

I researched POS systems for a few years before choosing Revention. I was very impressed with the marketing capabilities of the system, but as time went on & saw the possibilities of the system I realized I now had the tools to really run a business. The delivery module is more than I could expect, this alone has saved me time & money. I find it very easy to prgram menu items & coupons...The integration of online & mobile ordering platforms is incredible & let's my business run smoothly. I have always had good experiences with their 24/7 support staff & they go the extra mile to get any questions or issues I may have resolved.

You got to keep up with technology. Revention is always a step ahead of me & I am the one that never seems to be caught up with all the things this system can do.

It is a great system. The ordering system is simple and efficient, the reports are thorough, it seems to be able to do everything I need it to do.

As the system gets older little glitches are starting to appear. I believe updating the system would help

Software integration, friendly, extremely easy on employee the training.

They got stock in 1999, great software but outdated hardware, cheap kind. When you purchase a POS like hunger rush, for the price you pay, you will expect a lot more than what they offer. Outdated, slow, very expensive. customer service fast to answer, but really slow to fix your issue, when they can fix it, most of the time they have to escalate and you will be waiting forever, some times weeks. I had only one computer for 2 months, because they could not fix the tablets.

Ease of navigation. Good suite of applications for the business side.

On line ordering server sometimes goes down at peak times.

Very user-friendly, meaning training new employees is quick and easy. Programming new menu items, specials and coupons is a cinch! And if problems do arise, their 24/7 support is amazing and friendly.

So far we have not have any complains about this product! If we had to have one complaint it would be the price - that being said, it is definitely worth the investment!

What I liked most about this product is being able to find customers accounts and download the account history.

I don't like that it won't allow to combine multiple accounts. It also will not allow you to edit or remove info.

When it is working, it is intuitive to use.

The system likes to crash.
Installation was a joke. The guy flew up from Houston to install. He was on his phone the entire time he was in our shop. Customization was minimal at that time. Reports were not set up. It took a few calls to customer service to finish the process. The mapping was never installed correctly so although I am paying for it monthly I have never been able to use it.
The credit card readers both started giving an "expired" message one day after the one year equipment warranty expired. Now I have no alternative than to buy new machines, but I can't get our account manager to return my calls or e-mails.
Work station number one failed completely on Wednesday. After going back and forth with customer service (again nobody answered in the sales department and our account rep has not returned my calls) I was told that a new station would ship on Thursday morning. Now it is Tuesday and after talking to customer service again (the only phone number that picks up) I've been told that the station is still in their warehouse waiting to ship. We missed out on thousands of dollars in revenue over this holiday weekend because we had to take all phone orders on the front workstation, where dine-in orders are input and customers pick up their orders. This meant very long hold times and angry customers. I'm now waiting again for a call-back from our account representative. It's been over an hour.

It is very easy to use but does only half of what they say it will do.

The processes are clunky, The system cannot roundup to make a donation to charity. They cannot seem to process gift cards, cannot seem to get the order online feature to work, the salesman promised us the world and so far I have told him to come get his junky system out of our restaurants. We are locked into a 3 year contract and I can't get them to do anything we asked for and were promised in the sale. This system is actually hurting our business instead of helping. Their tech support just randomly takes control of your system for updates, sometimes in the middle of taking an order.

Software is very user-friendly and easy to use. Very customizable as well. Took me about a day to learn how to use it and it's very easy to navigate.

The customer service is horrible. They raise the price by 30% in the middle of your contract without any warning or notice at all. If payment is not received within two days your current mapping system will no longer work. A mapping system that I've already paid for. They always do stuff like this. They know you need it so they just back you into a corner and say pay us or it won't work anymore. And then when you try to get a hold of management they never call you back. Horrible company.

Reports work good . Pos runs great if it setup right. But you better know how to do it. Because only afew of staff are helpful

Customer service suck bad never call u back.

I have been using it for the last 8 years with 5 stores. At each store, we have about 4 stations with KDS.
I really want to continue using it because we already have it and we know how to use it.

SO many problems.
1-Their credit card machine doesn't work 50% of the time it would say CC expired, yet it does not. They have no solution to fix that. We even changed the credit card machine. (Big company as Hungerrush, how that can be right?
2-Their apple pay doesn't work
3-Their online ordering has so many issues. Many customers can't order due to their address won't show up.
It's also outdated.
4-No one in this company actually cares about the customer. It must be their culture. They only care about you until they make their sales with you.
5-Good luck if you have a serious problem with the system. Because their regular tech support can't fix those issues. You will need a call back from High tech. God knows how long that will take
6-They keep advertising they work with 3rd party delivery companies but yet I haven't found 1 that actually works with their system 100%. Example: Chowly orders were showing as Pick up instead of 3rd party delivery or Uber..etc (imagine this Friday night and u got 100 3rd party deliveries Pick up along with 100 regular customers to pick up. Disaster"
I spent 3 months with Revention to fix that issue and nothing. Why would you advertise that Revention work with Chowly/Ordermark when it really doesn't
7- Never trust their installer to make things right. Out of 5 Installations, I only got one good installer who truly cared about what he was doing.

heard it is very old and proven software so bought it. easy to open for just taking orders. for everything else it is difficult and you have to wait for appointment of senior person

Online module is working at 50%. Old technology. sales team will sell you with all the rosy picture and then ask for extra for everything. Management team does not know that their product has bug, limitations and challenges. people who do not understand technology can fall for their trap. but people who understand technology will soon realize the limitations and challenges. their mobile app is only good to show sales per hour and total sale. No more utilization or feature. you can not get details. system heat up. gives error while closing, some items disappear suddenly, no cloud backup, for inventory module , you need to enter all info manually, you can not use it remotely and on and on....

The systems capabilities and functionality. iPhone used to use a slogan like we have an app for that. Well Revention might as well use the slogan we have a function for that.We use revention daily and love it. We have added on to our system with new options a few time and opened a 2nd location. From sales to service these guys are great. The more I have worked with them over the last couple years the more I have found a partnership in growing the business. Not only do these guys set up the programs and install them they genuinely care about you and the success of the business. I am personally in contact with my salesman weekly and I can get a hold of my installers on their personal cell phones if I have a serious problem that can't be fixed by regular technicians. Their service is one of a kind. Not only do they strive to have all software capable of doing more than you could imagine, they are even willing to program software for you and your personalized concept. No one else on the market will do that. As long as my doors are open, revention will be on the counter.

Honestly, the only negative thing I can say is that the system is costly. It's an investment. Yet I haven't found a system that's anywhere close to the same price that can do what revention can do. When you are ready to take your operation to the next level take revention with you.

It's extremely easy to use! It's so easy to train new employees and they can truly "master" the system (or at least the basics of it) after only a few uses.

Our business is VERY delivery heavy, so I do wish that some of the delivery features could be improved upon. Even still, it does the job and allows us to manage 100+ deliveries in about a two or three hour window of time!

I like how it. Keeps track of the servers tickets and money due. Also the servers’ tickets automatically go to the correct kitchen without the problem of reading illegible handwriting. Also it keeps the delivery drivers organized. We have been in business since 1963 and I wish we had Revention sooner, it has been a tremendous boost.

There isn’t really anything I don’t like about Revention. I wish I was more knowledgeable because it has much more features that I haven’t used.

HungerRush is great for pizzerias. They have a very robust pizza platform that options such as toast and square lack. They also have many featuers that are built right in, such as caller ID, online ordering, rewards, and gift card. Other services may require add ons for this.

They nickel and dime a bit. Every time they add a new feature they charge extra for it rather than including it. I feel like these should be built into the service. They also announce new products but don't make them available for smaller units for a long time. I've been waiting for one feature for over a year, but they keep pushing me back to help the larger chains. I understand that, but it's still bad form.

The software can work okay if your willing to spend a lot of time figuring it out. However it is probably the worst POS software I have ever used.

The software is buggy and not dependable.
The software is extremely expensive and for old out of date hardware, and dated software.
The customer service is terrible and rude.
They have hidden rules, for example. If you dont upgrade your software often enough they will make you completly rebuy the POS system in order to upgrade.

It is easy to navigate from one area to another

The fact that when someone uses the web and they put to many characters in the suite/Apt box it transluncates the order and we have no information for where to deliver the food too. We can retrieve the information as long as another Web order don't come thru before we retrieve the information. This has been an issue for may years and has not been fixed yet is disappointing to say the least.

The software is extremely user friendly. Very easy to train new employees on this software. Easy to change things within the POS as well.

I like the software and really don't have anything I don't like about it. It's very easy to use. Very easy to train on.

The speed of orders and the technical support team it is very good to print off my nightly paper work very easy system to learn

Some times credit card orders don't print sometimes u have to recalabrate the touch screen monitor but works great highly recommend

The options for menu items are endless, I can add as many groups as I need. It allows me to have evrything I need right on one computer. For example.. customer orders, discounts/coupons, total sales, on hand/out of stock notifications, all server tables in one spot.

I dont like that once there is a payment on 1 check of a multi-split check, I cant merge, change, add gratuity etc to any of the other checks that are still open. I dont like that i can only see 3 checks of a multi split check at a time.

The soft wear was not the best and I spent way to much money on upkeep on it.

Difficult to integrate, not easy to use, and training and staff incompetent.

The online ordering and Enterprise functionality or top-notch, and since they also make the hardware along with the software I know that everything will connect and talk to each other seamlessly

In the past support was spotty, but from here on out it's been extremely diligent and respectable. I very much enjoy the product that helps my team get to where we need to be faster and easier.

It is very user friendly easy to navigate and make changes. Every screen is easy to understand and to the point in what you are trying to accomplish when making a change.

It does not have an option to give quotes to catering.

The software is very easy to use and understand. The software holds so much information that we can go back to last year and compare numbers. Also the software hold customer information which makes it easier to complete orders.

I have no negative response for this software