Avis clients sur Teladoc Health

This was the easiest tool I've ever used for access to reliable healthcare. From downloading the app to my first doctor visit was everything was simple and FAST. And of course, accurate.

The moon inconvenience, and it was minor, was the few extra steps to get my children signed up on the account as well (they're in their teens so I understand that Teladoc needed their input as well).

Teladoc is fairly straight forward to use. Requesting an appointment is as simple as entering a few details about your request, choosing a timeframe, and how you'd like to be contacted. The doctors are highly professional and helpful.

If you forget your password or are otherwise unable to login to your account it can be a frustrating experience to reset it. Sometimes the automated emails don't arrive until days later, or sometimes not at all.

The ONLY pro I have for the technology is the clinicians available.

Everything else-- login is a nightmare, customer service, there isn't two way messaging, the lack of customizability, the length appointment scheduling for patients

As a user with multiple kids, I can believe how easy it is to use this app. if one of the kids is sick in the middle of the night, I can have someone helping me within a half-hour at the most and all of their health info is there so I don't need to remember medications, etc.

It would be nice to see the physician during communication even if we didn't want to be "seen." An in-app communication system would be great.

The product is easy to use but the service is bad

I basically paid $75 for " Unfortunately, this would need an in-person appointment that you have to pay for separately" Waste of time and Money. And non-refundable after a call with the customer service

It was fast, and the first visit I had was with a woman that listened, addressed my concerns, and made quick work of my apt. (it was the second one that went bad)

Second appointment lasted 5x longer than the first. Most of it I spent trying to correct the doctor that wasn't letting me finish talking about the info he could have read in my teledoc medical history but didn't. The rest of the appointment was just trying to get off the phone with him after he said he could do nothign for me and I had to go in person.

Customer support is really bad. I called to report the apt and request a refund. They refused the refund despite continually apologizing for the terrible quality of the visit and saying that because I agreed to the copay before I was responsible.

So, in conclusion they don't take responsibility for their doctors. If I had just listened to the doctor on the second appointment instead of realizing his error and correcting them, if would have resulted in overmedicating the issue.

The lady didn't know what she was doing at all I was on hold for about 15 mins. She took my card info then put me on with a recorded line where I had to reenter my card info which made no sense. Afterword the doctor that called me said call back for a facetime and that's where they told me I didn't have an account and had to pay 75$ if I wanted to make another appointment

I liked nothing about this experience. I thought wrong

ease of website, and the idea of an online doctor is great. if you can see one!

I waited an hour in the video chat waiting room and was never seen by a doctor. About 30 minutes of waiting, I called customer service which had a high volume of calls so I requested a call back. Still no call back and still waiting for the doctor.

Excellent video and audio experience; provides a nice profile for potential patients to choose providers from; patient note areas now has some checklists which helps a lot.

Lumps all mental health providers together. Thus, provider pay is lower than the other platforms I use which pay by educational and clinical background of provider. This makes me tend to use other platforms more.

Was able to secure appointment and actually meet the doctor within 10 to 15 minutes.
Dr. Diagnosed my 5 yr old and issued a prescription for pickup

None
No issues.
Filled out a form and posted pictures 8 min
Appointment scheduled waited 12 minutes for Dr.
Doctor met with us for about 8 minutes and issued a prescription.

I love how quickly I am able to get medication prescribed to me without making an appointment at an office and taking the time to wait and see someone. Teledoc always is a quick process

I really do not have anything negative to say about teledoc. Every time I have used this application I have been happy.

I like money and patients give me money for the headaches we provide. I was thinking about changing our name to headache-a-doc but that wouldn't be as easy to text.

It took too long to develop and the patients ask too many questions. When I hang up on them I blame it on bad cell phone service, oops four hundredth time today.

I also don't like that customers give me bad reviews. I wish I could screen out the ones who have expectations before they even come online.

I like nothing about teladoc, I will never use again nor recommend.

The doctor could not help me and suggested I went to urgent care. That is what I was trying to avoid by using teladoc. Super frustrating !

Customer service can not verify members. Collect payment on $0 accounts.

Liked nothing, poor customer service. Over bills customer.

I hated everything about this. First, I couldn't schedule my son as a dependent. It turns out you have to logout to update. Then the Doctor was extremely rude and condescending. I would much rather use Baycare or my local urgent care instead of this company.

Everything. Doctor was rude and set up was horrible. You have to log out each time to update. Overall, this was a waste of my time. I probably would have dealt with it, if the Doctor was pleasant.

Customer service rep was sympathetic, although could not promise refund

Basically this is a scam. I was advertised to call Teladoc for COVID treatment. Once on the call the doctor tried to rush me off in less than a minute and said there is nothing they can do and they can't prescribe any treatments over the phone. Actually seemed annoyed at my listing of symptoms and coughing fits.

Actual quote from Doc when I complained, "I didn't do nothing, I told you to go see a doctor. That's something. Usually I just tell people there's nothing we can do and to rest."

The amount of time spent before they were able to finish and end the call was beyond my expectations.

Unable to log in/create a username. Upon trying to contact customer service to figure out what is wrong, I was hung up on before getting anywhere.🤔 Not sure if it was problem on their end but I was not called back, so I'm assuming intensional.

Nothing. They are terrible. Absolute worst

Absolute worst customer service and experience. They steal money. They can't treat men with UTIs and still let you set appointments for it just to take your money.