Avis clients sur Doctible

Doctible
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260 avis

- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Happy with Doctible, their staff and client support
Publié le 22/06/2020
The staff with Doctible are very responsive and courteous. They assist in any way that the client...
The staff with Doctible are very responsive and courteous. They assist in any way that the client needs.
Avantages
The thing I like most is that we are getting obvious reactions and communication back from our patients when we send email campaigns, text messages and now as we implement using the Payment Collector we are seeing action.
Inconvénients
The interface with MediTouch didn't pull the phone numbers in the correct order. There were a few things that I didn't understand regarding the way the system thinks or interacts with our emr that I figured out as we went along.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Everything you need located in one convenient online portal
Publié le 14/08/2023
Avantages
The convenience of review management, patient communications, and marketing all in one easily navigable online portal. The support team is also super helpful and easily contactable.
Inconvénients
The only downside of Doctible is it currently does not write directly into our practice management software so we are missing out on some of its features but nonetheless the features we can utilize are extremely helpful.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Dental Offices Beware
Publié le 06/01/2023
If I could I would give this company 0 stars. There is something fishy about them. They have...
If I could I would give this company 0 stars. There is something fishy about them. They have completely veiled their contact numbers, their emails, and any attempt to reach anyone with decision making authority is futile. We yielded to their way too aggressive, over-the-top offer of trying their patient communicator system for 30 days, and by day 28 we had encountered a technical problem that was disastrous for our patients, ie showing up on the wrong day and the wrong time. Like I mentioned above, getting ahold of anyone directly was futile and it took two days from the time we encountered this glitch to reach anyone, both y telephone and email. From that point on, it took another 13 days to get a ticket issued for technical support. By then, we are out of the 30-day trial period, and we have run out of patience to try to reach them. They are unyielding in nullifying our contract and refunding our money, so now we will take this up with the California Department of Consumer Affairs, BBB, and all noteworthy and reputable dental associations. Consumer beware... this is a company that is run by a bunch of unprofessional amateurs, plagued by false advertising and their website is filled with inaccuracies. Probably wont be in business much longer than the 13 month contract signed.
Avantages
Not one thing. It messed up our patient recall and reminder efforts
Inconvénients
Messed up our patient reminders and had patients coming on on the wrong day/time.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Dentee Group
Publié le 31/08/2023
Overall, we are very happy with this product!
Overall, we are very happy with this product!
Avantages
All features are great, we especially like the 2-way texting, review section, one hour confirmation with traffic alerts!
Inconvénients
Not having the ability to delete multiply patients at once.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Easy to use
Publié le 22/01/2024
Great experience. Helped our staff understand importance of customer service.
Great experience. Helped our staff understand importance of customer service.
Avantages
Easy to use even for people who are not tech savvy. Straight forward.
Inconvénients
I wish it could connect with Yelp platform.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Communication platform
Publié le 19/10/2023
Avantages
Extremely easy to use, love the templates
Inconvénients
That the messages do not show read/completed once a staff member has texted with the patient, still shows as a new message to other users.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Actual phone number
Publié le 11/07/2023
Great service, always checks in
Great service, always checks in
Avantages
Uses my actual business phone number on caller ID
Inconvénients
Dont need all the features, my dental software does most of it.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
We are very satisfied with Doctible
Publié le 02/08/2023
Doctible is very user friendly and works well for our office needs
Doctible is very user friendly and works well for our office needs
Avantages
very good customer support and friendly, helpful techs
Inconvénients
we had a couple times that the integration was messed up and our software[Eaglesoft] was not getting updated when patients were confirming their appt by text, but the support team responded promptly to help resolve the problem.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Doctible Review
Publié le 05/06/2023
Great!
Great!
Avantages
I like that it gives patients the option to go on to Google or Facebook and leave a review right from the doctible text message.
Inconvénients
Patients used to be able to leave a star rating directly on Doctible and that feature was taken away. Now to leave a star rating they HAVE to go on to google or facebook.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Doctible for Dental Practices
Publié le 29/06/2023
Doctible is a wonderful program for what our office needs and our patients like it as well.
Doctible is a wonderful program for what our office needs and our patients like it as well.
Avantages
Doctible is user friendly and easy to learn. Navigation is key and the customizable templates allow us to effectively communicate with our patients quickly and effectively.
Inconvénients
If it were able to be intergrated with Dentrix, that would be great because Dentrix's communication function isn't as user friendly or effective as Doctible.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great success
Publié le 11/07/2023
Great success with getting patients to provide feedback
Great success with getting patients to provide feedback
Avantages
Lots of success w reviews Nothing to complain about at this time thanks
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Explosive Review Growth
Publié le 12/07/2023
Avantages
Doctible has allowed our google reviews to increase dramatically compared to pre-doctible. This all done at a very reasonable monthly cost. I think it's been well worth it and brought value to our office.
Inconvénients
Integration with Dentrix Ascend was kind of touch and go in the beginning. However, it seems like everything has been ironed out now so it's been working flawlessly.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Saves time and gets results
Publié le 18/07/2023
So far so good easy to use and customize bulk messages or messages in general very user friendly...
So far so good easy to use and customize bulk messages or messages in general very user friendly and easy to keep an eye on reviews so that we can be proactive if a patient did not have a good visit.
Avantages
Doctible is user friendly and customizable. I love the sms feature more often than not you get a response from patients quicker than you would be able to actually speak with them if you try calling and leaving a message.
Inconvénients
Not much I can say that I dislike; other than if a patient cancels or we cancel an appointment and it is the day of patients sometimes still get reminders about the appointment but that is the only thing that comes to mind. We have adapted and tell them to disregard any future reminders for the specific appointment.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Doctible Rocks
Publié le 03/08/2023
Avantages
We've been using Doctible for a while. We've tried other companies but found that Doctible produced more reviews
Inconvénients
No issues. Everything seems to work well
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Helpful
Publié le 18/08/2023
Avantages
Doctible has been very helpful in growing our Google reviews.
Inconvénients
The only thing I can think of is the price could be more competitive.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Excellent and effective tool
Publié le 24/05/2023
Avantages
It's great that the office staff can text the patients in real-time. We can communicate like a "regular" person with the patient and seem more connected (but still professional) that way. And it's great that Doctible is easy to use, due to the way that it's website is creatively layed out.
Inconvénients
The integration is seamless...all these years, don't remember having an issue where Doctible disconnected from Dentrix. And it's easy to use and communicate with patients.. I honestly like Doctible.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Service!
Publié le 09/08/2023
Avantages
Doctible has made it easy for our office to reach out to patients to learn more about their experiences at our office. Thanks to Doctible, our patients automatically get text messages after their visit making it easier than ever to share their positive experiences online. Our office has seen an increase in Google reviews since introducing Doctible to our office.
Inconvénients
Truly, I do not have any "cons" about Doctible. We have had a great experience thus far and we don't foresee any problems in the future.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Amazing investment!!!!!!
Publié le 03/08/2023
We are able to send treatment contracts to each of our patients safely and securely. We have...
We are able to send treatment contracts to each of our patients safely and securely. We have officially gone paperless and are saving more trees.
Avantages
Doctible is so easy to use and keeps things financially organized.
Inconvénients
Since we started using doctible, we have gone paperless. Therefore there are no cons.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best review service to use
Publié le 20/07/2023
What can I say but, GREAT!!!!!
What can I say but, GREAT!!!!!
Avantages
It is so easy to use. Just ask the patient if they can be sent a message to their smartphone, asking for a review and the rest is simple for the patient to post a review of your practice.
Inconvénients
Love it all, nothing not to love. It is so easy to use.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Review
Publié le 16/08/2023
Good
Good
Avantages
Easy to use in sending patient review request
Inconvénients
in the beginning of our service it was VERY hard to reach someone if there was a problem
- Secteur d'activité : Cosmétiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
If you need good marketing use Doctible
Publié le 24/07/2023
10/10 is our experience with Doctible
10/10 is our experience with Doctible
Avantages
We like ow the patient is asked questions to narrow down what services they are looking for!
Inconvénients
nothing, everything runs pretty smoothly with doctible and it helps us with getting patients in the door for consultations and procedures!
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Amazing Service
Publié le 13/06/2023
Avantages
Doctible has made it super easy for my patients to respond to request for reviews. Better than the other companys we've used in the past. Super streamline
Inconvénients
So far we haven't had one issue with Doctible
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Review
Publié le 07/08/2023
Very simple and easy to use. We only use it for the review system and has helped our office get...
Very simple and easy to use. We only use it for the review system and has helped our office get true genuine reviews
Avantages
Very easy to use and is user friendly...
Inconvénients
Nothing to complain about at the moment
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Patient Reviews
Publié le 29/06/2023
I am able to track patient reviews and address any issues immediately. Love the ease of use and...
I am able to track patient reviews and address any issues immediately. Love the ease of use and quick notification. I am able to print out all reviews on a monthly basis to share at our team meeting.
Avantages
I am able to track patient reviews and address any issues immediately.
Inconvénients
We only use the review management and have no issues to comment on.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Love Doctible!!!
Publié le 01/06/2023
Avantages
I like the simplicity of setting up new templates. And cutting down phone time
Inconvénients
Some patients ask if they can send us a video of post op surgery . Would be nice to see it but honestly the pictures work fine