--- description: Heyday : qu'en pensent les utilisateurs ? Lisez les avis sur Heyday, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Heyday - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de chat](/directory/561/live-chat/software) > [Heyday](/software/130619/heyday) # Heyday Canonical: https://www.getapp.fr/software/130619/heyday Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/130619/heyday?page=2) > Heyday est une plateforme d'IA (intelligence artificielle) conversationnelle conçue pour aider les commerces de détail et les entreprises d'e-commerce à acquérir des leads et à améliorer leur engagement auprès des acheteurs. Les fonctionnalités clés comprennent la personnalisation de la marque, la communication multicanal, la gestion du temps d'attente, la hiérarchisation des tâches, les notifications push et les réponses prédéfinies. > > Conclusion : 17 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 17 Avis | | Simplicité d’utilisation | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Hootsuite Media - **Pays**: Vancouver, Canada - **Entreprise fondée en**: 2008 ## Contexte commercial - **Prix à partir de**: 499,00 $US - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, chinois traditionnel, coréen, croate, espagnol, français, italien, japonais, lituanien, néerlandais, portugais, slovène - **Pays disponibles**: Canada, France, Royaume-Uni, États-Unis ## Fonctionnalités - A/B Testing - AI Copilot - Accès mobile - Aide contextuelle - Alertes/Notifications - Alerts/Escalation - Analyse de texte - Analyse des campagnes - Analyse des sentiments - Application mobile - Assistant personnel intelligent (API) - Automatisation des e-mails - Automatisation des processus et flux de travail - Autoresponders - Base de données de clients - Bot pré-configuré - CRM - Chat et messagerie - Chat proactif - Chat vidéo ## Intégrations (28 au total) - Adobe Commerce - Agile CRM - Algolia - BigCommerce - Elastic Stack - Gmail - Google Analytics 360 - Justuno - Klaviyo - Lightspeed Retail - LoyaltyLion - Mailchimp - Meta for Business - NetSuite - Nosto ... et 13 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de chat](https://www.getapp.fr/directory/561/live-chat/software) ## Catégories connexes - [Logiciels de chat](https://www.getapp.fr/directory/561/live-chat/software) - [Logiciels d'expérience client](https://www.getapp.fr/directory/601/customer-experience/software) - [Logiciels de relation client](https://www.getapp.fr/directory/650/customer-engagement/software) - [Outils de chat avec IA](https://www.getapp.fr/directory/1647/conversational-ai-platform/software) - [Logiciels de marketing conversationnel](https://www.getapp.fr/directory/1659/conversational-marketing-platform/software) ## Logiciels similaires 1. [Tidio](https://www.getapp.fr/software/105081/tidio-chat) — 4.7/5 (590 reviews) 2. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Lime Connect](https://www.getapp.fr/software/90636/userlike-live-chat) — 4.6/5 (647 reviews) 4. [Pypestream](https://www.getapp.fr/software/164943/pypestream) — 4.8/5 (8 reviews) 5. [Birdeye](https://www.getapp.fr/software/112535/birdeye) — 4.7/5 (702 reviews) ## Avis ### "Excellent web chat application" — 5.0/5 > **Erich** | *19 mars 2020* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: I like how it works with Facebook Messenger so that regardless of if the user leaves the website, you can still have conversations with them. > > **Inconvénients**: It doesn't currently work with inbound emails as a kind of 'ticketing system', which would be nice to have as a future feature. > > I've enjoyed working with their team from the sales people to implementation specialists. They were all very patient and kind. ----- ### "Great tool & great company" — 5.0/5 > **Redouane** | *23 novembre 2021* | Vente au détail | Taux de recommandation : 9.0/10 > > **Avantages**: The connection of Facebook Messenger, Instagram, the messenger widget and Google My Business helped us so much. We could set up FAQ and we are now much more efficient than before. The impact on the customer satisfaction is huge. The Heyday team is incredibly nice and help us a lot in the implementation and evolutions. > > **Inconvénients**: Could be better for e-mail connections (in term of UX). Autonomy can also be limited to make some changes (hopefully the team is always there to help) > > We are able to answer better than before to our customers. ----- ### "Review of a + 6 months use" — 3.0/5 > **Amel** | *23 novembre 2021* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: Facilty to change channels and select agents, > > **Inconvénients**: It is not fast enough, that little seconds wasted for loadig the pages > > I am saving so much time with all our channels and messenger pages + instagram ----- ### "Simple Intuitive Platform" — 4.0/5 > **Curt** | *26 mars 2020* | Vente au détail | Taux de recommandation : 8.0/10 > > **Avantages**: Heyday is very easy and intuitive to use. It has a very nice user interface with minimal sleek features. This platform allows our clients to contact us on their preferred time schedule. The bot is able to reply to many basic questions, thus allowing our human agents the opportunity to work on more delicate/complex cases. The "price drop alert" feature is a favorite of ours as our particular website has a lot of fluctuation in pricing, this allows our clients to keep an eye on their desired purchases and buy them when the price is right\! > > **Inconvénients**: At the moment of adoption, the bot had some minor issues with understanding our clients questions, but as promised, through time and evolution, these issues disappeared. The data reporting could be more robust, but I do believe this is coming. > > Heyday as a company is populated by thoughtful, interactive employees. Whenever we have contacted them for any reason, they are extremely accommodating, responsive, understanding and collaborative. They remain one of the best in this regard. ----- ### "A key factor in our growth" — 4.0/5 > **Guillaume** | *16 janvier 2020* | Agriculture | Taux de recommandation : 10.0/10 > > **Avantages**: Increase productivity by automating the ordering process while maintaining a personalized approach to customer service For our customer, simplify the restocking and respect of order deadline Facilitates customer awareness of new product launch; Facilitates customer feedbacks regarding service and product quality Increased value proposition of our indoor vertical farm concept we are developping As allowed to pursue sales growth through direct sale rather than third party distribution channels > > **Inconvénients**: Dashboard could be a bit more user-friendly, but overall there's not much reason to complain > > We are Montreal-based indoor vertical farm than produces microgreens for the local foodservice industry year -round. -Every week we deliver freshly harvested product to over 50 establishment in downtown. -Integartion of Heyday Chat as enable to streamline and simplify order processing, which is extremely valua ble considering the highly-perishable nature of our product and the large amount of deliveries we make every week . -Without it, we would not have been able to experience a rapid growth while maintaining a direct sale strategy, which we consider a key competitive advantage in our B2B market. ----- Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/130619/heyday?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/130619/heyday) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées