Cliniko

4,7 (22)
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Gestion de cabinet médical pour les cabinets de soins de santé

Note globale

4,7 /5
(22)
Rapport qualité-prix
4,5/5
Fonctionnalités
4,5/5
Simplicité d'utilisation
4,9/5
Support client
4,7/5

95%
des utilisateurs recommandent cette application
Classer par

22 avis

Sylvie
Sylvie
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best Software for Managing your Clinic

Publié le 25/01/2019

I truly love this software manager, I can easily see at what location each staff are working in and...

I truly love this software manager, I can easily see at what location each staff are working in and have access to so much. The reminders are great, the appointment scheduler is easy to use. Very user friendly. Archived patients are still accessible and software has been very reliable. A high recommendation for this one if you are in the market for a clinic management software.

Avantages

Easy to navigate in, I like the staff dashboard - great way for staff to stay in touch (a question or even wishing someone a happy birthday) it creates decent reports for my marketing in regards to referral sources

Inconvénients

I wish there was more in depth reporting options or trends notifyer

Adam
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great clinic software

Publié le 10/11/2024

Very happy with the software. Easy for th user to book and plenty of features to warrant subscriptio...

Very happy with the software. Easy for th user to book and plenty of features to warrant subscription cost

Avantages

Ease of booking online and easy to view and manage staff diaries

Inconvénients

Can be hard to get/amend code for iframe to embed into website. However support are happy to assist

Ge
Note globale
  • Secteur d'activité : Psychologie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

' As of now the issue is resolved ' - the biggest, irresponsible lie

Publié le 20/01/2023

see above

see above

Avantages

i used to like the online booking but the software has glitches that make it unreliable - an unforgivable point for reliable business

Inconvénients

emails are sent by the platform and a feedback is given to the user that the email was sentbut it turns out that some are never sent and the use is NOT NOTIFIED .. so one could not really trust this software unless they verify that communications are indeed sent (which is a waited of time)then the team will say 'As of now the issue is resolved' ... but the problem is still going on basically, you can not really trust the software nor the support

Stuart
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Company. Great Customer Service. Great Product

Publié le 04/10/2020

I loved Cliniko when we first adopted it and I love Cliniko even more now. The simplicity of...

I loved Cliniko when we first adopted it and I love Cliniko even more now. The simplicity of operation and the ethos of the company leave their competitors behind. In the last 6 months they’ve brought lots of new and really useful features to the system at no extra cost. Our team members are happy, our patients are happy and I’m happy.

Avantages

Cliniko is very easy to set up and use. I didn’t realise just how easy until I tried a couple of their competitors. I’d been unhappy about one main issue regarding time slots. This led me to look at alternatives and I realised I had to stick with Cliniko. The system is so simple to use in comparison to other systems (a couple of the others made my head spin). One can install Cliniko and be using it effectively an hour, or so later. Not only that, but the company ethos is admirable. They’re very clear about they’re pricing, when other companies insist upon lengthy telephone discussions before they’ll let you know a figure. If you have a problem they reply quickly and it feels personal. When Covid-19 reared its head they were really helpful towards our business and they used the time to bring in a number of new features that have taken the platform to another level.

Inconvénients

We still have a time slot issue, but the company is helping us with it. I’ve realised that compared to the multiple issues I found with comparable systems, this is not such a big deal.

Alternatives envisagées 

Medesk

Pourquoi passer à Cliniko

I looked at around 3 competitors, but can only remember Medesk by name. Cliniko was more user friendly than any of the others, by some margin. I also felt that Cliniko’s customer service was far more personal and pleasant.
Luke
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Software & A Great Company

Publié le 27/03/2020

9.5/10 for the software
10/10 for the customer service
10/10 for value for money

9.5/10 for the software
10/10 for the customer service
10/10 for value for money

Avantages

Cliniko is super easy to use and fast. I've used many other online booking services but Cliniko eclipses them all. The software is bloated like their competition which saves a huge amount of time on the day to day running. Customer service is second to none, with online replies in your inbox within an hr or so.

Inconvénients

The software isn't fully matured, particularly around group sessions. Though there has been slow progress, I would have hopped it would be further down the road than where it is currently.
Other packages do have a lot more flexibility with customising automated emails etc, however with flexibility comes complexity.

Alternatives envisagées 

Timely et Mindbody

Pourquoi passer à Cliniko

Mindbody can be incredibly slow and their customer service is below par. As they are based in the US, getting help for an Australian business was awkward. The final straw was removing my ability to export my own data without significant cost... a service that was previously provided (and should be) without charge.
Jen
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Click and Book!

Publié le 14/01/2023

I am so happy and satisfied with this software. It is very user friendly.

I am so happy and satisfied with this software. It is very user friendly.

Avantages

The feature I like most is when booking an appointment of the patients and processing payments. Just few clicks and good to go.

Inconvénients

There is no downside on this software. All are very useful and easy to use.

Mark Jill
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Clean and Economic (Clin-iko)

Publié le 30/10/2022

My overall experience with Cliniko is that it's very easy to use. Even our therapists are saying...

My overall experience with Cliniko is that it's very easy to use. Even our therapists are saying that they have freedom because they can also control their schedule, whenever,wherever.

Avantages

It's very easy to use. It's not very hard to understand. When I started, on my very first day, I already know how the scheduling works.

Inconvénients

When exporting data from Cliniko, I hope there's a way that it's automated without requesting help from the Product Support

Lotti
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Wonderful software a must have for sports injury clinic.

Publié le 04/09/2022

fantastic service, great support, wonderful product. highly recommend.

fantastic service, great support, wonderful product. highly recommend.

Avantages

the ease of use, the ability for it to keep our clinic running smoothly. A must have to support the clients, staff and management.

Inconvénients

could make it so you can have certain times booked out for one type of appointment.

Annie
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Cliniko has been amazing post Lockdown

Publié le 20/05/2020

Avantages

Easy to navigate and logical to use.
AMAZING customer service - prompt ( despite the 10 hour time difference ), friendly and have always managed to explain any issues I may be having.
Very willing to listen to their users to provide enhancements and often delivered super quickly - especially evident in these Covid times.
SInce lockdown was implemented they have worked so hard to provide their users with updates, Telehealth, educational webinars and training. Now we are starting to come out of lockdown Cliniko is making it so much easier allow me to implement automated extra screening checks, extra documentation to help keep me compliant and helping me communicate with my clients and build that trust and confidence in my clinic.

Inconvénients

If it could manage subscriptions and allow routine ' in-app' payment that would be perfect - online payment has been added to some functionality during lockdown but it would be great if this is rolled out across the whole system

Utilisateur vérifié
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Cliniko: Great for physiotherapy / physical therapy clinics

Publié le 04/12/2019

Its good, as mentioned above in the pros and cons section.

Overall very good experience and...

Its good, as mentioned above in the pros and cons section.

Overall very good experience and will/have recommended to all my friends in the same field.

Avantages

1) SMS reminder (pay per 160 characters) but very useful to prevent no shows and lateness
2) ease to make or cancel appointments
3) can access anywhere using mobile/computer with internet
4) integration with accounting software eg Xero and other API
5) affordable

Inconvénients

1) no package management
2) no ability to make % payments to contractors/locums

Robin
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Great Value For Money Entry Level System

Publié le 10/02/2025

Very positive. Again for the associated costs, it is an excellent value for money piece of software

Very positive. Again for the associated costs, it is an excellent value for money piece of software

Avantages

Price point. For the comprehensive functionality that it provides it is ery reasknably priced

Inconvénients

Lack of ability to generate recurring invoices. Lack of ability to manage a membership

jennifer
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Cliniko

Publié le 14/10/2022

Excellent

Excellent

Avantages

Appointment scheduling is very efficient and very easy to use.

Inconvénients

Nothing. All are perfect and will recommend this to other facility

Louise
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Pros and cons of cliniko

Publié le 19/03/2019

Overall is great for patient documentation and patient scheduling and user friendly

Overall is great for patient documentation and patient scheduling and user friendly

Avantages

I like that customer service is always helpful and responsive. It’s easy to use, the functions always gets upgrades and new updates are always added, meaning the company takes feedback seriously to improve on the profict

Inconvénients

The integration with the accounting software xero isn’t fantastic. It syncs one way only so any changes to the invocie in cliniko dojesbt get reflected automatically in xero
The finance features are basic
The automatic sms to patient to remind them of their appointment is a hit And miss, it can indicate the message is sent but patient didn’t receive the reminder- this is a long standing problem so hopefully they can improve the reliability this

Diana
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

So happy using Cliniko for our practice

Publié le 09/03/2020

Great, love the paperless ability and having online booking. and access to appointments from...

Great, love the paperless ability and having online booking. and access to appointments from anywhere

Avantages

The user experience is easy, intuitive and thorough on the business end and the clients using it to make appointments

Inconvénients

profit from stock sales hard to gauge and not as many reports as other softwares. Integrating it with Xero for stock causes more issues.

Richmont
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

User Friendly

Publié le 26/09/2022

It really makes my life easier and manageable in timings when we are talking about booking of...

It really makes my life easier and manageable in timings when we are talking about booking of clients. I love how the system works easier even for the beginner, because it is very easy to understand.

Avantages

I like the fact that it is very easy to use in terms of booking an appointment for the client. Very minimalist that you don't even need to select plenty of options when booking a client nor selecting a therapist.

Inconvénients

I think the least is the messaging sections, though we know its absolutely amazing that we get that thing on CLiniko, however, I don't used that section on a daily basis.

Carolyn
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Cliniko review

Publié le 16/11/2018

Clinko is the first appointment scheduling system I have used and was very easy to learn and...

Clinko is the first appointment scheduling system I have used and was very easy to learn and navigate. I would recommend it

Avantages

I like the ease of re-scheduling appointments and how easy it is to schedule appointments in general

Inconvénients

I would like to see the option added of when a note is written that, once it is saved, it auto-populates the date it is written, instead of having to manually type in the date for each note. I have seen this in other scheduling systems

Réponse de Red Guava

Hi Carolyn!

If you create the treatment from the appointment itself, it will populate the date of the appointment, as well as the date that you created the note!

You can check out this screen grab for some steps! https://cl.ly/6c374f2c9481

Here is the help guide as well! It gives you all the details you may need to create a treatment note: https://help.cliniko.com/writing-patient-notes/treatment-notes/write-a-treatment-note

Jason

Brooke
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Good program overall

Publié le 03/03/2022

Overall Cliniko was a good program with a lot of great features

Overall Cliniko was a good program with a lot of great features

Avantages

Easy to learn, pretty intuitive, good tech support

Inconvénients

It would be nice if they could come up with some way to allow only existing clients to use the online booking system (such as a login only for those that have seen you before)

Sam
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Everything you need and more

Publié le 15/07/2019

Great product, easy to use and cloud based makes my life so much easier.
Also helps the cliniko...

Great product, easy to use and cloud based makes my life so much easier.
Also helps the cliniko team is very proactive about new functionality to assist users.

Avantages

Cliniko allows for multiple integrations to allow the users to decide what softwares they use.

Inconvénients

Some people say that phone support isn’t great but I much prefer their knowledge base and chat myself.

hayley
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easy to use, great customer support for any queries

Publié le 06/08/2020

Avantages

Really easy to set up
Customer support is excellent, if I have any queries- someone gets back to me on the chat straight away with a very straight forward answer.
the diary is brilliant and it sends email reminders to patients, I have had 100% attendance since using this software

Inconvénients

Nothing, its all great

Andy
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent product, excellent support team

Publié le 22/08/2020

Excellent. Nothing more to say.

Excellent. Nothing more to say.

Avantages

I am constantly delighted and really impressed with the responses I get from my many and varied questions as a new user of Cliniko. The team are uniformly brilliant ! I always get a quick, friendly and detailed response. I have never felt silly asking any question and each time the team encourages me to ask more. The more I ask, the quicker I learn. Cliniko itself is very intuitive but I still need help - I can ask for nothing more than the excellent team I am delighted to engage with via online chat at Cliniko. I really do regard the team as an extended part of our business. They are all great ! Thank you everyone for making my job easier. You are really helping our small business in these difficult times.

Inconvénients

Cannot attach a PDF to an email. Cannot easily see in the diary which patients have cancelled their appointment.

Daniel
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Easy to use for physio practice

Publié le 08/12/2021

Avantages

Very simple and easy software to manage appointments and clinical notes in a physiotherapy business.

Inconvénients

Not as comprehensive reporting in the software back end compared to some of its competitors.

Gina
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Brilliant software package

Publié le 07/12/2022

Avantages

Very easy and intuitive to use - good value for money

Inconvénients

Can’t think of any. I have been very happy with the product.