--- description: XM for Customer Experience : qu'en pensent les utilisateurs ? Lisez les avis sur XM for Customer Experience, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: XM for Customer Experience - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Outils de sondage](/directory/234/survey/software) > [XM for Customer Experience](/software/130147/customer-frontlines) # XM for Customer Experience Canonical: https://www.getapp.fr/software/130147/customer-frontlines Page : 1/11\ Suivant: [Page suivante](https://www.getapp.fr/software/130147/customer-frontlines?page=2) > Qualtrics CustomerXM est une plateforme de gestion de l'expérience client qui aide les entreprises à recueillir les opinions provenant de plusieurs canaux et à améliorer le parcours client. Les fonctionnalités clés comprennent des informations personnalisées sur les consommateurs, l'analyse des tendances, la gestion de la réputation numérique et les prévisions basées sur le comportement. > > Conclusion : 255 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 255 Avis | | Simplicité d’utilisation | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Qualtrics - **Pays**: Palo Alto, É.-U. - **Entreprise fondée en**: 2013 ## Contexte commercial - **Prix à partir de**: 1 500,00 $US - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, chinois traditionnel, coréen, espagnol, finnois, français, irlandais, italien, japonais, néerlandais - **Pays disponibles**: Allemagne, Argentine, Australie, Autriche, Belgique, Brésil, Canada, Chili, Chine, Colombie, Costa Rica, Espagne, France, Inde, Irlande, Italie, Japon, Mexique, Pays-Bas, Porto Rico et 5 de plus ## Fonctionnalités - API - Actions découlant d'un événement - Alertes par e-mail - Alertes/Notifications - Alerts/Escalation - Analyse de reconnaissance vocale - Analyse de texte - Analyse des comportements - Analyse des sentiments - Analyse des tendances - Analyse du service client - Analyse prédictive - Analyse visuelle - Analytique - Assurance qualité - Automatisation des processus et flux de travail - Base de données de clients - Base de données de contacts - Bibliothèque de questions - CRM ## Intégrations (38 au total) - Adobe Analytics - Annex Cloud Loyalty Experience Platform - BHN Rewards - Chattermill - ClickTale - DataGrail - Dynamics 365 Business Central - Freshdesk - Fuel Cycle - Fullstory - Glassbox - Grade.us - IVR Technology Group - Jira - Kantata ... et 23 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Outils de sondage](https://www.getapp.fr/directory/234/survey/software) ## Catégories connexes - [Outils de sondage](https://www.getapp.fr/directory/234/survey/software) - [Logiciels de gestion des avis](https://www.getapp.fr/directory/575/feedback-and-reviews-management/software) - [Logiciels de rétention des clients](https://www.getapp.fr/directory/3876/customer-retention/software) - [Logiciels d'expérience client](https://www.getapp.fr/directory/601/customer-experience/software) - [Logiciels de relation client](https://www.getapp.fr/directory/650/customer-engagement/software) ## Logiciels similaires 1. [Typeform](https://www.getapp.fr/software/91581/typeform) — 4.7/5 (945 reviews) 2. [SurveySparrow](https://www.getapp.fr/software/111349/surveysparrow) — 4.4/5 (121 reviews) 3. [SurveyMonkey](https://www.getapp.fr/software/2371/surveymonkey) — 4.6/5 (10427 reviews) 4. [Jotform](https://www.getapp.fr/software/10191/jotform-4-0) — 4.7/5 (2795 reviews) 5. [Connecteam](https://www.getapp.fr/software/105401/connecteam) — 4.6/5 (5060 reviews) ## Avis ### "A great product" — 4.0/5 > **Rehma** | *5 octobre 2018* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Qualtrics makes it easy to collect data and then use that data in dashboards to visually represent the responses. It's an easy to use software with many options of customization and flexibility. Support is always responsive and helpful. > > **Inconvénients**: There are small things here and there that I wish would change, but those are more on the interface side of things, and not the technical side. ----- ### "A Survey Suite for Evaluating User/Customer Experience" — 4.0/5 > **Lisa** | *4 mai 2019* | Gestion de l'enseignement | Taux de recommandation : 8.0/10 > > **Avantages**: Qualtrics is an easy-to-use survey software. Based on your company or institutional needs, you can design surveys to gather information on users/students/customers. You can customize questions, and more importantly, you can customize multiple trails within the survey so survey takers can continue down the correct line of questioning. > > **Inconvénients**: Qualtrics is not the most aesthetically clear software out there. It takes multiple trials to make sure that the questions appear in the correct order. Our team always had to try out the surveys a few times before feeling comfortable sending out the information to our student body. In the version we used, the software also stopped at the survey level, so any data analytics we wanted from each survey, we had to use other programs to create those complex materials and means of organizing the information gathered. > > Qualtrics has been a helpful tool for conducting surveys across large cohorts of students for our university. As our need to produce data increases, I'm not sure Qualtrics alone will be able to serve our needs, but for creating surveys, it has been great. ----- ### "More advanced logic but not easy to use" — 3.0/5 > **Utilisateur vérifié** | *12 septembre 2018* | Services et technologies de l'information | Taux de recommandation : 6.0/10 > > **Avantages**: Great survey logic for more advanced surveys, convenient panels services for attaining sample. > > **Inconvénients**: Difficult to use, customer support not phenomenal by any means, and very expensive. > > Great for those with more complicated or enterprise scale surveys but there are others in the industry that are more user friendly and cheaper. ----- ### "Amazing customer support\! I was so impressed with the experience and support I received." — 5.0/5 > **Tami** | *1 juin 2018* | Enseignement supérieur | Taux de recommandation : 10.0/10 > > **Avantages**: Generally, I find Qualtrics to be pretty intuitive, but for things that are more complex, the Customer Support team is phenomenal\! > > **Inconvénients**: Not having a multi e-signature functionally - I'm hoping this is in the pipeline of things to add, as this could really help us minimize the number of extra surveying we have to do. > > Customer support when I don't know how to do something myself ----- ### "Great insights and support" — 5.0/5 > **Seth** | *12 mars 2018* > > **Avantages**: Qualtrics provides a way to really seamless interactions for both the customer and administrator. The customer service they provide is also excellent and they really want to help people develop surveys to understand the buyer journey more in-depth. We were able to determine valuable insights about our customers and develop content and upgrades to meet their needs. > > **Inconvénients**: This is not a simple platform... which is both a pro and a con. It took me a lot of time and training to fully understand the full potential of the software. But once I understood it, it was extremely valuable. So as long as you're willing to put in the time, this is worth it. ----- Page : 1/11\ Suivant: [Page suivante](https://www.getapp.fr/software/130147/customer-frontlines?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/130147/customer-frontlines) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées