Avis clients sur WAM Software

WAM Software
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15 avis
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
WAM software
Publié le 10/12/2019
We switched software right after a billing cycle from a software computer that just wasn't cutting...
We switched software right after a billing cycle from a software computer that just wasn't cutting it with our needs. [SENSITIVE CONTENT HIDDEN] were great in getting us transferred and up and going with only minimal issues. They were always there when I had any questions and still are a year and half later. There are some report forms that are already available and can be customized to your needs. Our billing time process alone has been cut in half. We have over 3000 invoices to generate and mail. It takes us just about 3 to 3 1/2 hours to print, stamp and have ready to mail as opposed to the former 6 to 7 hours. With all that WAM has to offer, it can be overwhelming, but it definitely has been improvement to our company.
Avantages
There are many pros to this software. The ones that come immediately to mind are exceptional customer service, ease of use of software and availability of many standard reports as well as customized reports. I also love having the new option of texting my customers. I got a lot of response to a text message over leaving a message.
Inconvénients
Honestly, I can't think of something that I like least about this software.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Hamada
Publié le 13/08/2021
Good, easy, with a few missing tasks, but very good, easy.
Good, easy, with a few missing tasks, but very good, easy.
Avantages
This software is easy to use and easy to implement. It does everything we need
Inconvénients
Lack of routing errors are sometimes made, data is not saved, and it's not often, it's been done once before.
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
Old program trying to function in the Internet age
Publié le 04/12/2018
Avantages
Customizable reports, as long as tech support makes them for you
Inconvénients
WAY too easy to make a mistake in this program, unfriendly tech support, takes 3 hours to run the routes. Handheld devices are almost useless.
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Wam software is user friendly for both small business and big corporations
Publié le 16/01/2024
I'm probably one of WAM's oldest customer"s and they have always been wonderful, very helpful....
I'm probably one of WAM's oldest customer"s and they have always been wonderful, very helpful. Being a family business I was not trained in the beginning of using Wam so if I have something I don't think works for my needs they show or train me the correct way so it does. For years I just used Wam for billing. But now i'm learning routing and eventually even dispatching. We just started to this year to do e-billing which save alot of time and money.
Avantages
I've used Wam many different ways being from being a larger a waste hauler, to now just doing portable toilets and rolloff dumpster. They are perfect for both uses. They always find was to help you be more organized and productive. Their one key billing is so easy. I don't think most other companies offer anything like it. Everytime I think they don't offer something its usually me just not remembering how to do it correctly.
Inconvénients
The time change they are in Reno and I'm in CT.
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Very Happy
Publié le 03/01/2024
Product is great! Covers everything we do.
Customer support is absolutely fantastic. Vey professiona...
Product is great! Covers everything we do.
Customer support is absolutely fantastic. Vey professional and courteous!
Avantages
Ease of use
Reliability
Customer support
[sensitive content hidden] going above and beyond to take care of us always. Thank you
Inconvénients
Initial setup.
We were very inexperienced but the WAM team came down and got us setup. Really not a con...more of us being new to industry specific software.
We didn't know much back then. 20+ yrs ago
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
WAM Remarks
Publié le 06/12/2019
Solved my routing issues as I was routing through and excel spreadsheet. The ease of keeping track...
Solved my routing issues as I was routing through and excel spreadsheet. The ease of keeping track of customer's routing, invoices, notes, etc. are great!
Avantages
Very easy to learn/use and work with. The routing system is so simple to use.
Inconvénients
Really don't have any complaints and haven't found anything that I don't like about this software.
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Company and software
Publié le 06/02/2020
The software is exceptional and the support is amazing and really fixes things quickly
The software is exceptional and the support is amazing and really fixes things quickly
Avantages
This software is easy to use and easy to implement. It does everything we need in our business.
Inconvénients
Routing software is lacking and not easy to use.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Used WAM Hauler for 4 yrs, lots of detail, but worth it!
Publié le 02/03/2016
PROS: Tech support is very good. This program is very data intensive, asks for a lot of customer...
PROS: Tech support is very good. This program is very data intensive, asks for a lot of customer information resulting in vast analytical capabilities. Web based options for email, auto-pay and phone calling programs work well. Report availability is very broad, 100's of standard reports, and countless custom reports available. One Key billing is very fast. Nightly Automatic report queue run reports automatically. Program is very flexible and can be customized to your specific need. Tech support is available to write specific reports and customize program to fit your needs. Interfaces with Google Maps.
CONS: Initial price may be higher than competitive programs, but you get A LOT for your money. Call Center and Email center programs need a working knowledge of Excel. Some minor quirks in operating the program, but nothing that training can't address. This is a program for serious operators, for smaller operators, perhaps WAM's other program, Easy Bill & Route, might be better, then, graduate to Hauler when needed.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Review of Service
Publié le 03/05/2016
It is always a pleasure working with the staff at WAM. They are always very friendly and helpful!...
It is always a pleasure working with the staff at WAM. They are always very friendly and helpful! I find your program user friendly. I will have to say Ashley and Ben are my two favorite! Please continue your high level of service.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
This software was easy to learn to use, and gives me all the information I need for my...
Publié le 11/04/2016
The WAM customer service people are great to work with, and return any calls in a timely manner. ...
The WAM customer service people are great to work with, and return any calls in a timely manner. The program itself works great for me, and there are many ways to custom it's features to match what I need from it.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Very willing to meet you needs for your business.
Publié le 01/03/2016
Each garbage / trash collection / c&d / recycling business is ran differently. WAM can be...
Each garbage / trash collection / c&d / recycling business is ran differently. WAM can be customized to meets your needs. Tech support is outstanding! One of our best decisions we made to switch (17 years ago)
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Trouble shooting our desk top hauler system.
Publié le 03/05/2016
This program is very user friendly. The tech team is fantastic and very nice to deal with. They...
This program is very user friendly. The tech team is fantastic and very nice to deal with. They answer quickly and always have the answer we need!!
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Easy Bill & Route easy to use
Publié le 04/04/2016
Overall good program. Staff is friendly and good at making us comfortable asking any question. ...
Overall good program. Staff is friendly and good at making us comfortable asking any question. It does almost everything we need.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
i love how fast there staff helps you
Publié le 26/04/2016
I enjoy knowing wam and its in and outs . my fav thing is that you can make reports like you want...
I enjoy knowing wam and its in and outs . my fav thing is that you can make reports like you want them to run !!!!
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
always a pleasure to work with them**they are the best
Publié le 04/03/2016
very knowledgeable & always so helpful
very knowledgeable & always so helpful