· Authors found it easy to build and maintain the decision trees.
· Users found it to be navigation-friendly – required information was present in a single page making the decision tree easy to comprehend.
· Real time analytics present
· Enhancement requests were proactively taken up by Kochartech tech team. The team rolled out the same in a couple of days and we were able to use the same on the product during the trial period. The manner in which the enhancements were rolled out – lesser TAT, efficiency & quality - made us confident of their team’s capabilities.
Not applicable. Features we were looking at were available in Knowmax.
Extremely helpful, quick to reply, professional
this is clearly a great addition to our outsource team who have already seen massive improvements in AHT and QA scores.
I think there needs to be a quality team that can check for the clients language. Some key words are missing from our trees that change the meaning.
Seemless and intuitive
The tool enables easy and efficient customer service. The platform is very customizable due to the self curation feature
Seemless and intuitive integration into native systems.
Nothing comes to mind. Perhaps adding more intelligent next best action features as they are developed