Shipwell

4,4 (17)
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Plateforme de gestion des expéditions, du fret et du transport

Note globale

4,4 /5
(17)
Rapport qualité-prix
4,4/5
Fonctionnalités
4,2/5
Simplicité d'utilisation
4,4/5
Support client
4,5/5

88%
des utilisateurs recommandent cette application
Classer par

17 avis

Bernie
Note globale
  • Secteur d'activité : Production alimentaire
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

SHIPWELL IS AWESOME!!

Publié le 21/02/2020

Avantages

I like it mainly because it is so easy to use. All areas are easy to access and once you input the information the first time,it is stored.

Inconvénients

There is nothing that I do not like about this software.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Shipwell

Publié le 21/02/2020

Avantages

This service provides a much needed integration for our company. It provides an interface to easily quote and track all shipments.

Inconvénients

There are glitches when adding new capabilities like adding several purchase orders to one load or uploading load details.

Réponse de Shipwell

Hello, thank you for taking the time to share your feedback with us-- we are constantly making updates to our platform and value your input. If you encounter additional issues, please share them with bugs@shipwell.com so that our team can resolve them for you as quickly as possible.

Kevin
Note globale
  • Secteur d'activité : Machines
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Shipwell Innovations

Publié le 05/03/2020

Avantages

Shipwell has become more helpful in shipping and tracking shipment. It is very user friendly. I like the idea of Shipwell displaying the address when entering a ship to address. You put part of the address in and Shipwell bring up a list of address to choose from. You can also track package and get delivery confirmations on shipment.

Inconvénients

Shipwell is heading in the right direction.

Réponse de Shipwell

Hello Kevin, thank you for taking the time to share your feedback with us. We're always trying to make valuable updates to the platform, so we welcome your suggestions. Please reach out to support@shipwell.com with any additional feedback you have for the team.

Helen
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé Autre pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

FTL vs LTL

Publié le 20/02/2020

Avantages

Good for FTL. My colleagues have frequent needs for FTL shipments; I do so less often.

Inconvénients

Shows refrig an option, shows LTL an option, but when you try to get a quote for LTL refrig you never get one. If not viable, the option to get a quote should not be there.

Réponse de Shipwell

Hello Helen, thank you for taking the time to share your feedback with our team. The platform does host carriers who support reefer LTL, but you are correct in that these feature combinations are not always available within a specific market. Our team is constantly adding carriers to the network to improve customer experience booking shipments. Please feel free to reach out to your account manager if you have any additional questions!

Mary
Note globale
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

shipwell review

Publié le 28/02/2020

Overall Shipwell has had excellent customer service from [SENSITIVE CONTENT HIDDEN].
They are quick...

Overall Shipwell has had excellent customer service from [SENSITIVE CONTENT HIDDEN].
They are quick to respond to all questions and extremely helpful.

Avantages

What I like most is the ease of use of Shipwell. If you have zero logistics background, you can still easily navigate the system and book your own shipments.

Inconvénients

Freight class will sometime get dinged and charged for being off.

Robb
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé Autre pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Product Review

Publié le 20/02/2020

Really positive experience with Shipwell. We feel like they are a true business partner and will...

Really positive experience with Shipwell. We feel like they are a true business partner and will help us to grow our business at a faster rate than we could have without Shipwell.

Avantages

Really like the ease of setup and on-boarding. The enterprise license works well for our business model. Also, we had a 90 day evaluation period before making a final decision and that allowed for thorough testing (and yes we did move forward with Shipwell beyond the 90 days :).

Inconvénients

Only con that I have is that it is not yet integrated into our CRM platform (but will be at some point in time).

Robert
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Customer Service

Publié le 03/03/2020

Avantages

[SENSITIVE CONTENT HIDDEN] are a great help making all my shipping needs easy.

Inconvénients

A customizable home screen would be nice

Paola
Paola
Note globale
  • Secteur d'activité : Art/artisanat
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

great help to manage shipping

Publié le 09/10/2023

Avantages

with this tool we solved all our problems regarding shipping management

Inconvénients

we would love to have added other features and customization on the app

WYATT
Note globale
  • Secteur d'activité : Production alimentaire
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best Logistics Software

Publié le 25/02/2020

The experience I've had thus far has been great. I have used the tracking feature on shipments and...

The experience I've had thus far has been great. I have used the tracking feature on shipments and it's made my job a lot easier communicating to the customer.

Avantages

The ease of use and the tracking feature

Inconvénients

I this time I have not come across anything I don't like about the software.

Jose
Note globale
  • Secteur d'activité : Vente en gros
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Shipwell Review from a Sales person

Publié le 25/02/2020

Avantages

GPS Tracking on the Trucks is great, I allows me to keep my customers updated all along the way.

Inconvénients

User interface can be a little more user friendly.

Zack
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Trial Run

Publié le 28/02/2020

It has gone well so far with the trial run.

It has gone well so far with the trial run.

Avantages

I like the ability to track and run loads from my app on my phone.

Inconvénients

I dont like some of the things I have to do over and over again hopefully these get where they can be drop downs.

Réponse de Shipwell

Hello Zack, thank you for taking the time to share your feedback with us. We understand your frustration and have been adding functionalities into the platform to minimize this as much as possible. We would like to better understand which features you feel could use further automation; would you please reach out to your account manager or bugs@shipwell.com so that we can look into this for you?

george
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

easy use

Publié le 21/02/2020

They are great to work with and friendly.

They are great to work with and friendly.

Avantages

Its easy to use once you get the hang of it.

Inconvénients

Had no issues. Very simple and a great tool to work with.

Abiel
Note globale
  • Secteur d'activité : Logistique et chaîne d'approvisionnement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Shipwell

Publié le 03/03/2020

Avantages

User-friendly, dynamic, time-saving, compatible with our own system

Inconvénients

I wish there was an app for shippers.

Dylan
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Shipwell Integrates With Our Platform Perfectly

Publié le 20/02/2020

Our company has partnered with Shipwell and so far everything has meshed perfectly. This small...

Our company has partnered with Shipwell and so far everything has meshed perfectly. This small problems have been just that, small and never a true hindrance to our day to day operations. Overall Shipwell has made everyone's job easier and more efficient.

Avantages

The user interface is simple and straightforward, anyone can use it.

Inconvénients

Sometimes the location updates will lag and give incorrect information. This is no common and is usually quickly resolved though.

Roderic
Note globale
  • Secteur d'activité : Logistique et chaîne d'approvisionnement
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les mois pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Digital transformation

Publié le 04/03/2020

Great customer service and we feel like that they are working and thinking along side us in our...

Great customer service and we feel like that they are working and thinking along side us in our quest to provide the best producted suited and tailor made to the desires of our customer base.

Avantages

Our company is 110 years old and we are in a transition from beeing a traditional paper based freight forwarder to a forwarder ready for the digital age. We feel that with the track and trace software from Shipwell we are ready to offer full visability to our customers for their EXW, DDP, DAP shipments.

Inconvénients

What we are seeing is that some of the statuses are still manual actions, either by the shipwell team or the driver delivering the cargo. It would be preferable for all parties to strive to a 100% automation.

Ellie
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

GC

Publié le 21/02/2020

I am able to book trucks easily, as long as I understand how to use the application.

I am able to book trucks easily, as long as I understand how to use the application.

Avantages

Responses from bidders were quick and easy to book

Inconvénients

more "info" tabs if I do not know how to fill something out

Ledio
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Good portal

Publié le 10/03/2020

Avantages

It isn't hard to use. We can see loads and invoices and when they're paid.

Inconvénients

I can't think of any. We only use this portal for Shipwell.