Avis clients sur RetailEdge

The reports are very useful. It is helpful with understanding stock, managing stock and the customer base.

inaccuracies and errors in reports that can't be resolved with support help. We found customers with balances that were not accurate and the support team could not resolve the problem.

The sales process is easy to do. The screens are simply set out so that you can find what you need when the sale is occurring. The inventory entry process is easy to follow but gets so much easier with increased use of the program. There are options to customize things so that you are "fitting" your business to a software program. Customer service was awesome and helped us quickly troubleshoot some hardware issues that made daily operations cumbersome.

The prompt for the description field after you fill in the stock number is a little annoying. We just manage it by completing the description field first and then scanning the UPC in the stock number field. I wish the inventory stock number field would auto assign the next number.

keeping track of inventory, faster sales

Hard to figure out making reports, easy to change prices

I like the ease of using for POS, adding and checking inventory. Sales are easy to make with all information available to use once one learns to use it effectivelyThe update of the system was practically seamless

We just updated our software. The only way to regulate the size of the information on sales screen and inventory is through the windows application. This seems to be a major problem as the font is as big as it can be, but a fraction of the font from previous version. It is not clear and crisp of easy to read whether doing sales or inventory research. When I need to go into other programs on the computer they are so large the print and font takes up half a page. Not helpful when doing business. I often struggle to create reports the way I would like quickly because that in not what we do normally.

We own the software and the data we collect. I have never cared for 'cloud' providers who if you stop paying or move to another service, you lose access to data from your customers.The amount of tie that you guys have committed to the Shopify Integration. It is as easy as can be. thanks for the effort so I didn't have to learn myself.

I would love to be able to recover credit card processing fees through a 'loss of cash discount' or something like that.Every vender and government agency I deal with charges me their processing fees, why can't I do the same through RetailEdge?

I like customer support. They are awesome and have always been there for us. I will definitely recommendThier gold plan it is worth having.

I really have no complaints other then I need more time in the day to use all the reports I could be using.

The system is almost an all-in-one for our business! Integrations are seamless. Support is amazing! We can get any report we need and manage our inventory and sales all in one system.

I have nothing to add regarding what I like least.

I like the elasticity of the program, and the ease of getting around, as I manage sales, inventory, customers, PO's, receiving, etc.
I am fairly functional in the program, yet know only a fraction of its potential. Just a few years ago, we inculcated the use of PO's in receiving, which has been to our advantage. We have full integration with our financial program, which we did not know was a possibility until we came back into RE.
The main plus, I think, though, is the great (personable) tech support we have experienced in the past few years. The techs make their program work for the individual business. A few weeks ago I had a challenge with the integration of our online store, and I could hear those guys behind the tech trying to re-create the scenario, and come up with a fix. They usually are able to create an immediate work around, but then they send a ticket to the developers for a suggested change, and sometimes that is seen on a future update.

The least thing I like about the software is a result of the best thing I like...and that is the many windows that remain open in the background. Every so often I take the time to clear the windows, to get me a fresh start.
In working with PO's and inventory, the "Edit Purchase Order Item" and "Edit Inventory" windows look identical, and it is confusing which window is being worked in. Inadvertently the 'inventory count' could be change instead of entering the 'quantity to order.'

I have used RetailEdge for 4 years now and I love having the gold level which is very inexpensive. I know I can call them and get any question answered usually within an hour.

I wish there was a training manual that I could download with the basics for my employees for returns, exchanges, gift cards, entering inventory, etc.

Easy to use and easy to teach new employees. Adding inventory is fast as well as grabbing reports.

Wish there was a Buy 1 Get 1 Feature for the discount. Feel like the customer information retention gets deleted after so long.

I like how this program keeps up with all aspects of inventory, sales and customers. Basically, I can do any type of analysis that big box retailers do using this software.

I least like the support for this program. I consider myself an expert user at this point, and I find it frustrating that I am charged regardless of the outcomes of my support calls. I've had many issues that the support staff couldn't fix that I've figured out, but I was still charged when they logged into my computer without fixing anything. There was also a blame game played saying that it was the other piece of software that wasn't working while I need multiple companies' software to work in unison.

We love that we were able to use a lot of our own hardware, we can run remotely offline with their Island system and have multiple locations. Our budget was small, but the system affordable and delivered on our needs. We like that we can talk to someone and our Gold Support Plan allows us access to technicians when we need it.

Some types of transactions are a little restrictive, however, it may be our own lack of knowledge. We continue to learn about the software and new ways to do things. Sometimes we are just too busy to learn more about it. To this end some additional webinars would be helpful routinely where we could get some online training and ask specific questions.

Easy to learn and use sales. Screens are easy to read and follow. Customer base is very useful

PO and ordering can be a bit confusing. I do not order very much purchased product only 1 time a month if that

Works well with multiple locations. Without a multi-store operation there would be no way to keep track of inventory or sales at all locations

Getting data out of the system for use in other software could use a bit of improvement

The software is easy to use, there aren't any features I'd like in a POS system that are missing. In fact there are features in RE that I don't use that make me want to try them out just because I have this access to them.

I have reported a bug five years ago and it still hasn't been fixed. Support looked at it with me and said I was the only person that had reported that issue and that they'd work on it but yearssssss later the bug is still there!

Easy to set up & use daily. New employees learn quickly. It is all around a great POS system for any type of business.

Customer search defaults to ID. Layout of customer manager takes time to navigate through. Requires a few more steps in processing a swiped credit card than I would like but probably more of a cc processor issue and not the Retail Edge software.

Ease of use and all the Reports that are available at your discretion.

is not compatible with Shopify which forces us to have to use Retail Edge for instore sales and inventory AND also use Shopify for all online sales.