RetailEdge

Solution de point de vente et de gestion des stocks pour les commerces de détail.

Note globale

4,8 /5
(169)
Rapport qualité-prix
4,8/5
Fonctionnalités
4,6/5
Simplicité d'utilisation
4,6/5
Support client
4,8/5

98%
des utilisateurs recommandent cette application
Classer par

169 avis

MELISSA
Note globale
  • Secteur d'activité : Impression
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great system especially if you're internet is not stable

Publié le 15/10/2019

It works well with our current system.

It works well with our current system.

Avantages

We chose this software because we didn't have to pay a monthly fee (except for support). We liked that the inventory and reports are all included.

Inconvénients

The software was a little confusing in the beginning. It's expensive to get new workstations but it pays for itself eventually when you use it for a longer amount of time.

Alternatives envisagées 

Shopify POS, Vend et Microsoft Excel

Pourquoi choisir RetailEdge 

We needed a way to keep track of inventory and customer information.

Logiciel antérieur 

Shopify POS, Vend et Microsoft Excel

Pourquoi passer à RetailEdge

We liked that we didn't need internet for it to work.

Réponse de High Meadow Business Solutions

Hi Melissa, great feedback! We aim to keep your cost of ownership low with reasonable prices and little to no monthly fees so more money stays in your pocket. :) Thanks again! -Kayla

Donna
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Reliable, full featured and affordable POS

Publié le 30/07/2020

I can perform all of my inventory management processes and sales from anywhere. Even when I travel...

I can perform all of my inventory management processes and sales from anywhere. Even when I travel to Trade shows across the country, I am never impacted by internet issues.

Avantages

This is a full featured POS and inventory management application that can run with or without an internet connection. All of this at a very reasonable initial investment price.

Inconvénients

It does not integrated with my website database, Magento.

Alternatives envisagées 

Quickbooks Point of Sale

Pourquoi choisir RetailEdge 

Quickbooks release a new version several years back that was extremely buggy. While I struggled for 3 months attempting to resolve the issues, it was negatively impacting my ability to do business. Customer support was terrible.

Logiciel antérieur 

Quickbooks Point of Sale

Pourquoi passer à RetailEdge

It was 25% of the cost of most other full featured POS applications and included all of the functionality i needed. Because it is a small company that has been around for awhile, customer support is easy to work with - you can talk to the same support rep throughout the process of completing an issue.

Réponse de High Meadow Business Solutions

Hi Donna, thank you for the kind words! We do have an integration with Magento through a third party called Modern Retail. Feel free to give us a call or email if you'd like to learn more!

Jayne
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Some wonderful features but when we had inconsistencies and inaccuracies, the team could not...

Publié le 10/07/2018

Avantages

The reports are very useful. It is helpful with understanding stock, managing stock and the customer base.

Inconvénients

inaccuracies and errors in reports that can't be resolved with support help. We found customers with balances that were not accurate and the support team could not resolve the problem.

Cindy
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Local POS service that rocks!!!!!!

Publié le 20/04/2023

Being able to keep our data on site is reassuring for us. Making daily backups and taking the...

Being able to keep our data on site is reassuring for us. Making daily backups and taking the information off site in case of fire has increased our security level.

Avantages

The sales process is easy to do. The screens are simply set out so that you can find what you need when the sale is occurring. The inventory entry process is easy to follow but gets so much easier with increased use of the program. There are options to customize things so that you are "fitting" your business to a software program. Customer service was awesome and helped us quickly troubleshoot some hardware issues that made daily operations cumbersome.

Inconvénients

The prompt for the description field after you fill in the stock number is a little annoying. We just manage it by completing the description field first and then scanning the UPC in the stock number field. I wish the inventory stock number field would auto assign the next number.

Réponse de High Meadow Business Solutions

Hi Cindy,
Thanks for the kind review!! I will submit your suggestion about auto-assigning stock numbers into development.

Marilyn
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The great service I received from [SENSITIVE CONTENT]

Publié le 15/03/2022

Avantages

keeping track of inventory, faster sales

Inconvénients

Hard to figure out making reports, easy to change prices

Réponse de High Meadow Business Solutions

Marilyn,
Thank you for your review! If you don't like that it is easy to change prices, you can set up security in RetailEdge that only allows clerks with certain security levels access to actions like changing prices. Check out our video tutorials on that here: https://bit.ly/364WZum
And if you ever need help with reports, don't hesitate to call or email us!

Dian
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

20 year user

Publié le 23/03/2023

Avantages

I like the ease of using for POS, adding and checking inventory. Sales are easy to make with all information available to use once one learns to use it effectivelyThe update of the system was practically seamless

Inconvénients

We just updated our software. The only way to regulate the size of the information on sales screen and inventory is through the windows application. This seems to be a major problem as the font is as big as it can be, but a fraction of the font from previous version. It is not clear and crisp of easy to read whether doing sales or inventory research. When I need to go into other programs on the computer they are so large the print and font takes up half a page. Not helpful when doing business. I often struggle to create reports the way I would like quickly because that in not what we do normally.

Réponse de High Meadow Business Solutions

Hi Dian,
Thank you for your review! There is a setting for Grid Font Size that can be adjusted in Tools > Settings > Workstations > Modify > Misc to increase the size of text within managers such as Inventory or Customer. But you did update to Windows 11 back in November, which now uses a higher resolution. We recommend you try playing with a lower resolution setting or lower scaling setting in Windows itself. Hope that helps!

Curtis
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Review from Scissor Sweep Vinyl

Publié le 02/02/2023

The software is great, but the people at High Meadow are first class!

The software is great, but the people at High Meadow are first class!

Avantages

We own the software and the data we collect. I have never cared for 'cloud' providers who if you stop paying or move to another service, you lose access to data from your customers.The amount of tie that you guys have committed to the Shopify Integration. It is as easy as can be. thanks for the effort so I didn't have to learn myself.

Inconvénients

I would love to be able to recover credit card processing fees through a 'loss of cash discount' or something like that.Every vender and government agency I deal with charges me their processing fees, why can't I do the same through RetailEdge?

Réponse de High Meadow Business Solutions

Hi Curtis,
We do have a cash discount/cc surcharge suggestion in the programming list and is of high priority. Thank you so much for your review!

John
Note globale
  • Secteur d'activité : Production alimentaire
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best Point of Sale Product and inventory management product for the money

Publié le 23/03/2023

RetailEdge is very good and reliable and very affordable system. For performance and cost...

RetailEdge is very good and reliable and very affordable system. For performance and cost effectiveness, you cannot beat it. It has so many useful functions, it was worth originally searching for this type of product.

Avantages

We have used RetailEdge for about 6 years. When other cloud based and online Retail POS systems were charging between $35.00 to $60.00 per month, we paid flat price of $500.00. If you do the math, the more years you use RetailEdge, that monthly fee becomes almost negliable. Compare it against what you would have spent paying the month to month cloud based system charges? RetailEdge is the clear biggest bang for your dollar investment. And it is very reliable, we have had no issues in over six years.

Inconvénients

Sorry, but I like everything about RetailEdge, no complaints, I would buy it again in a New York second.

Sam
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Happy User

Publié le 24/03/2023

I have used other point of sale software and had nothing but headache using the software which was...

I have used other point of sale software and had nothing but headache using the software which was Much more expensive.

Avantages

I like customer support. They are awesome and have always been there for us. I will definitely recommendThier gold plan it is worth having.

Inconvénients

I really have no complaints other then I need more time in the day to use all the reports I could be using.

Heather
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

RetailEdge Increased Productivity

Publié le 23/03/2023

We have been using RetailEdge for around 20 years and have always been very satisfied with all the...

We have been using RetailEdge for around 20 years and have always been very satisfied with all the services and products we use.

Avantages

The system is almost an all-in-one for our business! Integrations are seamless. Support is amazing! We can get any report we need and manage our inventory and sales all in one system.

Inconvénients

I have nothing to add regarding what I like least.

Lexy
Note globale
  • Secteur d'activité : Art/artisanat
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

This software constantly grows with our business and there are features we still haven't used...

Publié le 24/10/2017

It is "as advertised" Easy to set up and implement. Easy to use once you figure out the many...

It is "as advertised" Easy to set up and implement. Easy to use once you figure out the many functionalities (and there are many). We add new customers with ease and can track their purchases and we can advise them of how soon until they get loyalty dollars. We can issue gift cards and track them. We can give charge accounts if we wish and charge whatever interest and if you integrate your software into your e-mail, bill them monthly (a feature we have yet to use). When entering a new PO and entering multiple new inventory items, I love being able to use the previous items UPC code and the ability to just change item number/description,etc. which saves me a TON of time from having to do each item from scratch. You can add new items on the fly while a customer stands there and the reports! I haven't even mentioned those! We can easily compare month to month, year over year sales. When renewing our insurance policy each year, it only takes minutes to get them the information they need. We also had to file an insurance claim a few years ago and this software saved our butts! We were able to easily look up inventory value quickly. The claims guy said it was the quickest and most detailed claim he'd ever seen!
I love that I can put in items sold in multiples and a box will pop up to ask how many. How you can have an unimaginable amount of departments and categories to insure you can pinpoint sales strengths and weaknesses. This software seems simple until you use it and realise that it's very complex and has so many features for the price. The ease of use fools one into thinking it's basic and may not have everything you need. ANY new business that I speak to I tell them about all of the features we use and them any we do not (ability to have touchscreen with pictures, integration of security cameras, ability to use scales and weigh product to sell). Another feature I almost forgot about is to track individual sales people's sales which has been very handy as we pay commission on some things and need to see who sold what at the end of each week.
I literally could go on and on and have to tell people when I gush about the software that we are not getting paid to push it. I will admit, it doesn't have the prettiest interface but when you use it, you can appreciate the loud colours and large buttons as you need to find things fast and you can with this software. I spent months researching software. This was our answer. BUY IT! It will not let you down!

Avantages

Top on my list is ability to serve multiple customers as they change their mind or go to get something else. I also love the ease of ordering when I generate PO's based on min/max quantities. The ability to have gift cards has been HUGE and one of the primary reasons we got this software. If a customer loses their card, due to extra information we put in at the time of purchase, we can find it and they can still use it. We've been able to easily add on more registers as our business has grown without any extra work being needed. Our customers love the ability to look up past purchases to aid them in their current purchases (to repeat or not repeat what was bought before). We both love the loyalty dollars feature which eliminates the need for punch cards. We also love the ability to do packages of items that we sell in monthly or quarterly specials. There are so many more features. We tell any new business this is THE only software they will ever need!

Sister Mary
Note globale
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

We have been using RE for over 16 years; in 2015 we switched POS, but 3 mos later were back...

Publié le 09/12/2017

Avantages

I like the elasticity of the program, and the ease of getting around, as I manage sales, inventory, customers, PO's, receiving, etc.
I am fairly functional in the program, yet know only a fraction of its potential. Just a few years ago, we inculcated the use of PO's in receiving, which has been to our advantage. We have full integration with our financial program, which we did not know was a possibility until we came back into RE.
The main plus, I think, though, is the great (personable) tech support we have experienced in the past few years. The techs make their program work for the individual business. A few weeks ago I had a challenge with the integration of our online store, and I could hear those guys behind the tech trying to re-create the scenario, and come up with a fix. They usually are able to create an immediate work around, but then they send a ticket to the developers for a suggested change, and sometimes that is seen on a future update.

Inconvénients

The least thing I like about the software is a result of the best thing I like...and that is the many windows that remain open in the background. Every so often I take the time to clear the windows, to get me a fresh start.
In working with PO's and inventory, the "Edit Purchase Order Item" and "Edit Inventory" windows look identical, and it is confusing which window is being worked in. Inadvertently the 'inventory count' could be change instead of entering the 'quantity to order.'

Vicki
Note globale
  • Secteur d'activité : Production alimentaire
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Grocery Store POS

Publié le 15/10/2019

Disastrous initial training session - I had done my due diligence in selecting this software and...

Disastrous initial training session - I had done my due diligence in selecting this software and got the "out of the box" training not at all customized to my existing knowledge, specific questions, or rapid turnover of perishable products.

I was advised to not select Gold Level customer support when calling for tech support, even though I pay for it monthly.

The software is solid and predictable, have had no issues with it working as designed. Tech support is friendly and helpful.

Avantages

Simple to set up; intuitive design for Inventory Management.
Ability to track 100% of items.
Plenty of Customer Manager features.

Inconvénients

Full, robust reports are difficult to access. Downloaded standard reports are pdfs or garbage csv that require cleaning up to utilize.
Functionality for labels is limited, especially for character counts and font size, a huge disappointment.
Adjustments to Sales Screen QuickList are cumbersome - a definite disadvantage to grocery seasonal stock rotations. It takes 8 clicks just to get to the search window to update/add/delete a QuickList item.

Réponse de High Meadow Business Solutions

Hi Vicki, thanks so much for the feedback! We are very sorry to hear your initial training session was anything less than ideal. There might be some confusion with regards to our phone-based technical support, so someone will be contacting you shortly to clear that up and to address your other issues as well. We'd love to hear your suggestions on how to better the program. Thanks again! -Kayla

Christina
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

New to the retail environment, starting your own brick & mortar store.... this software is for...

Publié le 02/11/2017

This software gives us great reporting features and allows us to fully understand our growing...

This software gives us great reporting features and allows us to fully understand our growing business on daily, weekly and monthly basis. The ability to do back-office work on the main database without extra licenses is also a plus. Inventory management is second to none compared to other software we have seen.

Avantages

As we continue to expand and grow our new business, we are amazed at all the functionality that this software has built in right out of the box. There have been several instances were we have decided to add a new twist to how we run the store, and as we search the Retail Edge manual, there it is! (Example : Gift Cards) This software has every possible option we want, even ones we haven't thought of using yet. We love that all the functionality you need is included in the price, no extra expensive modules to add after the fact. The mobile apps for sales updates are also very much appreciated.

Inconvénients

If there was one thing we could say in the negative (and that is really hard to do), we wish the "operating screens" were a little more fancy in layout and color selection. Maybe an option to customize the screens with some custom colors and a logo here and there. We know that is hard to do and still insure that the software runs on almost every piece of hardware that various customers own, so we will give Retail Edge a pass on that.

Eric
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Retail Edge for Everyday POS

Publié le 14/02/2022

We have been using RetailEdge since 1995 as our primary POS system. The program has been rock...

We have been using RetailEdge since 1995 as our primary POS system. The program has been rock solid (which is why we're still using it) and customer support has never let us down. So the program has it's hiccups, again we find the work a round which makes it worth it since we can't afford to have any 'down time' on our POS or simply put... cash register with customer tracking, inventory management, and daily sales reporting.

Avantages

Customer Tracking, Inventory Management, Report Generation and Shopify (E-Commerce) Integration are all super important in our daily use of RetailEdge.

Inconvénients

Some features are a little cumbersome, but there is usually a work around ie... Assigning multiple vendors to an SKU, Apply a multi tier discount structure to a group of items, ie... sell 1 sticker for $3.5, 2 stickers for $3, 4 stickers for $10. Unfortunately program is not able to do this.
Have a feature for service work where customer's items can be tracked like skis in for a tune or bikes in for tune-ups.

Paul
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

RetailEdge is awesome

Publié le 18/05/2022

I would recommend RetailEdge to any store that is getting started because it is affordable and the...

I would recommend RetailEdge to any store that is getting started because it is affordable and the IT team is able to speak in terms that is understandable.

Avantages

I have used RetailEdge for 4 years now and I love having the gold level which is very inexpensive. I know I can call them and get any question answered usually within an hour.

Inconvénients

I wish there was a training manual that I could download with the basics for my employees for returns, exchanges, gift cards, entering inventory, etc.

Réponse de High Meadow Business Solutions

Hello Paul, thank you for your review! There is an online training manual for all things RetailEdge. just go to www.retailedge.com/help. We also have a YouTube series with basic training video tutorials. Thanks again!

David
Note globale
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Very easy to use and straight forward. Does everything I need for my store and more.

Publié le 11/07/2018

an well made-smooth checkout for my customers and employees.

an well made-smooth checkout for my customers and employees.

Avantages

Easy to use and easy to teach new employees. Adding inventory is fast as well as grabbing reports.

Inconvénients

Wish there was a Buy 1 Get 1 Feature for the discount. Feel like the customer information retention gets deleted after so long.

Réponse de High Meadow Business Solutions

David, Thanks for your review! We're so glad you like the ease of use and our comprehensive reporting features.

We do have a Buy X for Y and get Z off feature! please click <a href="http://retailedge.com/phpBB/viewtopic.php?t=3420">Here</a> to go to our forums for a step-by-step tutorial on how to set it up. Give us a call if you have any questions!

Regarding your customer information, nothing should be getting deleted since your data is local to your own computer. If you are concerned you're losing data please give Tech Support a call.

<a href="http://retailedge.com/phpBB/viewtopic.php?t=3420">Here</a>

http://retailedge.com/phpBB/viewtopic.php?t=3420

https://bit.ly/2LaYETu

Text

Joshua
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easy to use and easy to set up.

Publié le 14/11/2016

I was looking for a Point of Sale Software to run my sporting goods store and the reason I chose...

I was looking for a Point of Sale Software to run my sporting goods store and the reason I chose RetailEdge was because they were the only system that I found where I could just buy it outright and not get hit with all sorts of subscription fees. The other reason I chose them was because the data was mine and it was not sitting up on someone's cloud having who knows what analyze it and mining my information. The support team is knowledgable and has ben able to help me through the small issues that all seem to be related to Windows Updates messing up printers. All in all its a good program at a good price.

Avantages

Easy to use tools and my data belongs to me. I don't have to be connected to access my data. I can work in an offline mode and then synch up later.
The other big thing was credit card processing and I had a choice when it came to this unlike other companies where they only give you one option.

Daniel
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Simple program that can do everything that I need it to do.

Publié le 02/11/2017

I use it every day to track the sales and inventory of my stores.

I use it every day to track the sales and inventory of my stores.

Avantages

I like how this program keeps up with all aspects of inventory, sales and customers. Basically, I can do any type of analysis that big box retailers do using this software.

Inconvénients

I least like the support for this program. I consider myself an expert user at this point, and I find it frustrating that I am charged regardless of the outcomes of my support calls. I've had many issues that the support staff couldn't fix that I've figured out, but I was still charged when they logged into my computer without fixing anything. There was also a blame game played saying that it was the other piece of software that wasn't working while I need multiple companies' software to work in unison.

Tim
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Retail Edge was a solution that allowed us a robust, feature rich system with a low entry cost.

Publié le 23/10/2017

Avantages

We love that we were able to use a lot of our own hardware, we can run remotely offline with their Island system and have multiple locations. Our budget was small, but the system affordable and delivered on our needs. We like that we can talk to someone and our Gold Support Plan allows us access to technicians when we need it.

Inconvénients

Some types of transactions are a little restrictive, however, it may be our own lack of knowledge. We continue to learn about the software and new ways to do things. Sometimes we are just too busy to learn more about it. To this end some additional webinars would be helpful routinely where we could get some online training and ask specific questions.

Peter
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easy to use and learn and very Affordable

Publié le 23/03/2023

Tracking sales, Inventory and customer traffic was a key factor to us purchasing Retailedge. Ease...

Tracking sales, Inventory and customer traffic was a key factor to us purchasing Retailedge. Ease of reporting was surprising easy

Avantages

Easy to learn and use sales. Screens are easy to read and follow. Customer base is very useful

Inconvénients

PO and ordering can be a bit confusing. I do not order very much purchased product only 1 time a month if that

Ken
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Retail Edge Works

Publié le 23/03/2023

Very happy

Very happy

Avantages

Works well with multiple locations. Without a multi-store operation there would be no way to keep track of inventory or sales at all locations

Inconvénients

Getting data out of the system for use in other software could use a bit of improvement

Steven
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Long time customer

Publié le 12/05/2022

Avantages

The software is easy to use, there aren't any features I'd like in a POS system that are missing. In fact there are features in RE that I don't use that make me want to try them out just because I have this access to them.

Inconvénients

I have reported a bug five years ago and it still hasn't been fixed. Support looked at it with me and said I was the only person that had reported that issue and that they'd work on it but yearssssss later the bug is still there!

Angie
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

User friendly & versatile

Publié le 21/10/2017

Easy to use and train new employees. Upfront cost are very reasonable and monthly cost is well...

Easy to use and train new employees. Upfront cost are very reasonable and monthly cost is well worth it and affordable. Best POS system I have used for everyday sales and customer billing.

Avantages

Easy to set up & use daily. New employees learn quickly. It is all around a great POS system for any type of business.

Inconvénients

Customer search defaults to ID. Layout of customer manager takes time to navigate through. Requires a few more steps in processing a swiped credit card than I would like but probably more of a cc processor issue and not the Retail Edge software.

Louie
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Amazing Customer Service

Publié le 18/01/2023

Avantages

Ease of use and all the Reports that are available at your discretion.

Inconvénients

is not compatible with Shopify which forces us to have to use Retail Edge for instore sales and inventory AND also use Shopify for all online sales.

Réponse de High Meadow Business Solutions

Hi Louie,
Thanks for the feedback! RetailEdge does actually fully integrate with Shopify ecommerce for your online presence. We will have someone reach out to you to discuss your options. Thanks again!
Kayla