Avis clients sur ThermoGrid

The product is really easy to learn to use

The software has too many bugs. For example I have a lot of issues when I hit in route on the calendar page to notify the customer I’m on the way but the circle just keep spinning and nothing happen. Also notice that thermogrid doesn’t offer uploading videos for customers

It was relate easy to port over to it. We were operating in just a few weeks.

We found the tool required doing everything in a certain t made business challenging. We needed to be able to quickly make modifications to quotes at the customer site based on what was discovered. This was difficult. We followed the recommendations and loaded a huge library or parts only to discover that made finding the ones most usd here difficult and error prone. Most frustrating was service and training. A response of “ watch a video” isn’t what anyone wants to hear.

The number one thing that set this software apart from the rest is the customer support . Not only is they freaky smart, but they are very efficient and responsive. She knows business. I can't say enough about them.

The software itself is perfect for us. I love the fact that it's simple enough for our staff to use, but yet has has the capability to do complex tasks and pricing. We are slowly implementing all of the features, and haven't touched the tip of the iceberg. I love how we aren't limited by it being too complex, or too simple.

I am not extremely competent with excel, but with Customer support on my side, I feel like an excel Guru. Setting up pricing is now a breeze. I can update the price book in less than a few hours.

Invoicing customers on site electronically is very simple, with a very professional look.

Hours are saved with creating estimates. Customer support will teach you how to auto tag whatever you want to a system.

If I quote a new HVAC system, I set it up to include any and all possible parts/scenarios to the bid, and I simply remove whatever I don't need to stay competitive. Technicians can quote a system in literally seconds.

I wish it came with 5-6 Customer support. I would even put a few of her in service trucks. I've tried to think of anything I don't like. I really can't. I think it's great software.

Takes awhile to find out all the benefits it has to offer.

Switching back and forth to complete processes. Remembering to hit save on some pages and not others.

Very user friendly. Many how to videos to better understand functions of the software. Credit card, banking and quickbooks integration works very well and eliminates a lot of data double entry. Flat rate pricing feature is a plus and is fully customizable to our company needs. Customer service is always there to resolve or answer any questions.

There is nothing least I like about the software. I reviewed other software products and found Thermogrid to offer the functionality and versatility we were looking for.

The customer service by far outweighs any trouble you could run into during setup. They make themselves available to you whenever you need them. The functionality is great for technicians and administration. It helps keep track of revenue, leads passed, and average tickets all from a single reports page.

Setup can be tedious but once you get it right, its well worth it.

I like how easy it is to dispatch my service techs and be sure we’re utilising our time as efficiently as possible.

Adjusting to the new software was hard but after some training it worked out most of the kinks

This software comes with just about everything that you could imagine. From Dispatching calls THROUGH the software, to sending invoices and checking in on the customer, ThermoGrid does it all!

It is quite overwhelming at first, but after watching the tutorials and playing around with the software, it is actually quite easy to navigate through.

Easy to use and packed with needed features.

No complains! The software does everything that is designed to do... make you money.

We have been working hard setting up our software and Mary has been both patient and very helpful during this long and detailed process. She is willing to hold conference sessions at any time of the day and is relentless in getting the answers that we need.

Long, tedious process on our end in getting all the information uploaded into Thermogrid , but I think that is the case with most HVAC Software when you are converting from paper to paperless.

scheduling, parts inventory tracking/management, group text and email campaigns, the ability to go paperless

Still in the process of set-up, none at this time.

The system is very simplistic. It is pretty user friendly and I like that you can upload the photos right to the system and that you don't have to store them on a different device like your tablet or computer.

Different than most dispatching software products that I have used in the past for instance I am not fond of the way calls are added to the technicians and on the board.

[SENSITIVE CONTENT HIDDEN] was a great Trainer.. he was extremely patient and thorough during the entire training process.

Set up is a little tedious, but the end result has been good

Easy to use
Easy to work with
Customer Service is Excellent
Answers all questions pretty fast.
Happy with this program

I really can't think of any.
The hardest part is getting the service techs to use the program at first.

Ease of navigating through the system. It is great in the fact that it takes the calls and moves you right through dispatching to the order to the sale to collections.

Hard time with the offline mode at this time. Also do not like the fact that I can not send the homeowner all three (good, better, best) orders to their email at one time.