Avis clients sur CallTrackingMetrics
CallTrackingMetrics
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129 avis
- Secteur d'activité : Administration publique
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
CallTrackingMetrics est excellent
Publié le 16/10/2023
Avantages
CallTrackingMetrics est un outil numérique de stratégie au quotidien pour mesurer les données sur les appels vocaux dans le but de satisfaire le client et augmenter les performances d'utilisations pour piloter des stratégies publicitaires basées sur des données. Surtout pour les centres d'appels, les agences, les PME .
Inconvénients
Mon utilisation, CallTrackingMetrics , est vraiment satisfant pour activer rapidement les appels ainsi la réception authentique en temps réelle , même le message .Par ailleurs , grâce à cette intégration de logiciel vous pouvez également intégrer Contact Forum 7 et Gravity Forms pour afficher en parallèle les données en formulaire en ligne .
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
It is not ideal but does integrate with other programs and software
Publié le 06/02/2018
It is better than not having a program to track calls and it helps us to identify the sources for...
It is better than not having a program to track calls and it helps us to identify the sources for ROI purposes, but does not produce regular reports and you really never know if the person came from where it says if they call the main number which is not recorded and they can't make that happen, but to be fair neither can any other company I have talked to outside the actual phone company.
Avantages
It helps us to know when someone is calling into one of our tracking lines. It integrates with Infusionsoft via zapier (one way connection so that infusionsoft doesn't cause issues for them) and then it also allows us to listen to those calls.
Inconvénients
It does not record all calls. It does not do a great job of creating contacts into Infusionsoft as it makes duplicates because of how the system connects, NOT sure if this is their fault, Zapier's fault or Infusionsoft's fault.
Réponse de CallTrackingMetrics
Hi Rachel, Thank you for your feedback. I know you are passing data between several platforms, but CTM does offer call recordings and transcriptions. Please contact our support team if you have any issues or questions about how to use this feature.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Smart & Simple Marketing Call Tracking Software
Publié le 20/09/2022
We are an agency that manages digital marketing campaigns for clients on multiple platforms like...
We are an agency that manages digital marketing campaigns for clients on multiple platforms like Google, FB, and Microsoft. CallTrackingMetrics helps us track and measure ROI, audit the quality of calls, and optimize our campaigns to improve performance and present results to our clients. Many clients do love CallTrackingMetrics because they can listen to calls and evaluate the performance of their sale customer service team.
Avantages
I really like the user interface where you can easily filter your clients, listen to calls, download reports, select your call and most importantly audit the quality of the calls generated. Also, I love the easiness of the setup, how to buy numbers, associate to sources, and whatnot. And ultimately, I find its integrations with various marketing platforms very helpful.
Inconvénients
Some opportunity that I have seen is recording management. Sometimes, we want to share calls with our clients in a very simple manner for a quick listen without having the client log in to a computer and access a profile but when we share the link that is available to download from CTM, often times the link is broken and we are not able to share that recording.
Alternatives envisagées
CallRailPourquoi passer à CallTrackingMetrics
They offered a better enterprise custom package, better UI, and easy and faster deployment, better integrations.- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great Software for the Price, Compared to other Options
Publié le 20/08/2020
We have been using the software for 4+ years. It is a good tool to implement for our clients as...
We have been using the software for 4+ years. It is a good tool to implement for our clients as most of our clients get the majority of their business from phone calls.
Avantages
CTM has many of the features offered by the bigger names in the industry at a more cost effective rate. Other similar software require more than 1 tracking number to integrate to Google Ads. Although CTM suggests to add more than one, it is not a requirement. Most of our clients are small businesses and don't have the traffic volume to necessitate more than one tracking number.
Inconvénients
Reports are not as customizable as I would like.
Alternatives envisagées
CallRailPourquoi choisir CallTrackingMetrics
CTM provided the ability to easily integrate with Google Ads. The interface was also much more user friendly and generally, nicer to look at than what DialgTech had.Pourquoi passer à CallTrackingMetrics
Price. We were introduced to CallRail by a partner agency but the costs were more than what we were willing to pay. CTM provided most, if not all, of the features CallRail did but at a much better cost.- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy Alternative to Call Rail
Publié le 17/03/2021
It has been good.
It has been good.
Avantages
Easier to deploy than call rail. Give them a call or chat with them for a program to fit your budget or agency. Simple for a small business or a smaller agency.
Inconvénients
Not as technical as CallRail. There are fewer selections on placement and connection.
Pourquoi choisir CallTrackingMetrics
I actually use them both depending on the client. If a client requires HIPAA or something more technical I use Call Rail. However if it’s a small local business then Call Tracking Metrics is suitable.Logiciel antérieur
CallRailRéponse de CallTrackingMetrics
Thank you so much for the review! It is always helpful to hear how we measure up to our competitors.
- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
CallTrackingMetrics, it's resourcefull, easy to implement, and use!
Publié le 16/05/2022
A wonderful experience, since we implemented it our account manager was always eager to address any...
A wonderful experience, since we implemented it our account manager was always eager to address any concerns that we had and the Support team is always very helpful in explaining if something isn't working or what could be a possible cause of the issue.
Avantages
It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it!
Inconvénients
None that I can think of, it's a great product.
- Secteur d'activité : Automatisation industrielle
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
The no. 1 calltracking tool for international businesses
Publié le 17/08/2020
With CallTrackingMetrics we are able to measure the number of incoming calls on a country and...
With CallTrackingMetrics we are able to measure the number of incoming calls on a country and marketing channel level. This is extremely helpful in taking strategic decisions how to allocate our marketing budgets. We now now which channels are driving incoming leads via calls.
Avantages
We've screened ten different calltracking tool. What made us choose CallTrackingMetrics is the intuitive interface combined with the many countries that are covered. We've been using CTM for more than 4 years now and are still very satisfied with the service and support they offer.
Inconvénients
I wish it would be easier to purchase new numbers without having to contact the support team. This was possible up until 2019. Then the legislation changed in many countries, so a detailed check of our ID documents by the support team is now needed every time we want to buy a new number.
Pourquoi passer à CallTrackingMetrics
We chose CallTrackingMetrics over the other call tracking services due to their amazingly easy-to-use interface. We have 20+ users working with CTM, so the interface needs to be self-explanatory. Additionally we were looking for a service, which can cover 50+ countries worldwide. Only CTM was able to handle our demand.- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Great marketing tool, subpar contact center application
Publié le 24/08/2020
I would say that it feels like a slight improvement over my last vendor, NICE inContact, because of...
I would say that it feels like a slight improvement over my last vendor, NICE inContact, because of the extra marketing tools at my disposal, but the contact center piece feels like a step backwards. The Support experience has been the worst part. It took months, many duplicate cases, and threatening to find another vendor for me to actually get some helpful tech support.
Avantages
The suite of marketing features that come baked into the product far exceed the competition (others may offer similar products, but they're almost always a peripheral add-on that needs to be purchased in addition to the standard license).
Inconvénients
The contact center software has not fully matured yet; it feels like an afterthought. Its integration with the biggest CRM in the world, Salesforce, is clunky and riddled with issues that are difficult to troubleshoot and reduce my agents' work efficiency.
Pourquoi choisir CallTrackingMetrics
Cost and the inability to switch to Salesforce Lightning Experience.Pourquoi passer à CallTrackingMetrics
It was a purely cost driven decision.- Secteur d'activité : Médias en ligne
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Quality Assurance
Publié le 11/08/2020
We use CallTrackingMetrics to track conversions and monitor call quality for over 100 clients....
We use CallTrackingMetrics to track conversions and monitor call quality for over 100 clients. There have been minor technical difficulties that customer support is quick to resolve. We have been able to help several companies improve their lead volume and customer interaction abilities because of CallTrackingMetrics.
Avantages
CallTrackingMetrics helps our team track leads and monitor the quality of incoming calls. The customer support we receive from their team is top notch.
Inconvénients
We do run into integration issue with Google Ads and Google Analytics often. It would be nice if there was a notification system for when integrations break.
Alternatives envisagées
CallRailPourquoi passer à CallTrackingMetrics
CallRail was too clunky and required the purchase of several numbers to track Google Ads leads. CallTrackingMetrics was the obvious choice whent it came to quality and support.- Secteur d'activité : Médias en ligne
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Powerful and flexible tool, easy to scale
Publié le 18/08/2020
Avantages
Easy implementation, very intuitive and flexible. Possible to scale without long term contracts. Pay per minute and not per user : turns it into a variable cost.
Inconvénients
The tool doesn't manage automatic outbound calls (auto dialers) very efficiently. Not easy to run multiple callcenters in one account (work in progress)
Pourquoi passer à CallTrackingMetrics
No long term contract and a lot more features.Réponse de CallTrackingMetrics
Thanks for taking the time to review CTM, Jean. We really appreciate the feedback and are continuously working on features to help automate call center operations, such as our AutoDialer. Our team is always here if you want to share feedback or if you have any questions. Thanks for being a valued customer!
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Everything I was Looking For!
Publié le 24/08/2020
Avantages
For my business purposes, CallTrackingMetrics provides all of the marketing elements into one platform. I enjoy the Geo-Routing, tracking, and how we can integrate the software for many of our clients.
Inconvénients
Not too many, I am a slow learner and often I need to call Customer Service,
Réponse de CallTrackingMetrics
Thanks for the awesome review, John!
- Secteur d'activité : Équipement et fournitures de bureau
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Driving Performance
Publié le 20/02/2024
We've been using this program for quite some time and do not see us switching to another platform...
We've been using this program for quite some time and do not see us switching to another platform anytime soon.
Avantages
We use CallTrackingMetrics on a daily basis to gauge the amount of effort and productivity each team member is displaying. Being in a competitive sales environment it helps drive indicators that lead to more sales.
Inconvénients
None really. It does what we need it do do
- Secteur d'activité : Internet
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Helpful Tool for Tracking Leads
Publié le 20/02/2024
Avantages
The ability to listen to phone calls and measure the quality of incoming leads.
Inconvénients
The user interface can feel cluttered at times.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Call Tracking Metrics Review
Publié le 03/03/2023
Avantages
Making it easy for businesses to manage and track their marketing efforts and allowing businesses to track and analyze their phone leads effectively.
Inconvénients
The pricing structure for call-tracking metrics can be relatively high compared to other call-tracking software.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Very good call tracking system
Publié le 13/01/2023
Easy to use and track. The features you are able to use like dynamic number where the phone number...
Easy to use and track. The features you are able to use like dynamic number where the phone number changes on your website to better track. Also, more information is captured in this system. Integrated well with reporting dashboards. Overall a good system.
Avantages
The features you are able to use like dynamic number where the phone number changes on your website to better track. Also, more information is captured in this system.
Inconvénients
Price can be a problem. It wasn't expensive but it adds up over time.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Amazing for Agencies
Publié le 06/09/2022
Their support team has been amazing, transferring over my clients from one software to another went...
Their support team has been amazing, transferring over my clients from one software to another went smoothly, the software does more than I need, and I have far more control over pricing to keep clients happy.
Avantages
Before, I used a competitor's product, and while it was good, I didn't know how much I was missing out on.
CallTrackingMetrics gave me so much more control!
- how I price call tracking services for my clients (including charging by the minute if desired!)
- how I create phone number pools (no arbitrary, pre-selected minimum amount of numbers)
- what services each client needs
- easier and faster switching between client accounts
If you are an agency or manage multiple accounts, this software is the best that I've found. I was able to save my clients money and have far more control over price stability in the long run, while improving the number of features available!
Inconvénients
CTM is complex and some of the UI is not as intuitive/quick to learn as I wish. It was easy to miss a step or two in client setup (even with the help of their great Support team), and sometimes finding the menu or options you need is not quick and easy.
This is partly due to the fact that the software does so much, but it would be nice if I could hide certain menus, or during setup, tell them to hide menus for me so that I don't have to constantly scroll through a lot of options I'll never use.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Easy To Use And Scale
Publié le 17/03/2021
I have loved using the product. The overall experience has been nothing but positive.
I have loved using the product. The overall experience has been nothing but positive.
Avantages
Core functionality of purchasing tracking numbers and dynamic number insertion is simple to set up and scale across multiple accounts. Great for our high number of SMBs use case. There are some pretty robust ancillary features (ancillary for our use case anyway ) that are also quite nice to have (2 way sms in the web GUI, "form reactor" connectivity with website html forms, and real-time chat all come to mind). The support team is also consistently helpful and responsive as is our dedicated account representative.
Inconvénients
Only things I would like to see are more robust "CRM-esque" features that are made with local businesses (or agencies that cater to local business) in mind. It would be nice to have a way to visualize leads from multiple sources in a way besides the call log (i.e. kanban, or "stages" like a typical crm prodcut). Combining the existing call center functionality with more fleshed out, user-friendly lead management features would be amazing.
Réponse de CallTrackingMetrics
Thank you for the review and feedback, Stephen. We think we may be able to help with some of features you are looking for, so your Customer Success Manager will be reaching out shortly!
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
stand out support and functionality
Publié le 01/04/2020
Avantages
I've used CTM for 5 years. I tried CallRail and have worked with CallSource. I've found CTM to be the easiest to implement and use. They also have more features and integrations that have given my agency the ability to provide detailed reports to my clients.
Inconvénients
We had some challenges getting Google Data Studio synced the way we wanted it, but we were not using just the general template they provided, and [SENSITIVE CONTENT HIDDEN] on their support team was awesome about helping us connect those last dots that we couldn't figure out on our own.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Buggy system with below average support
Publié le 23/10/2022
Negative
Negative
Avantages
Set up was fairly easy and customer support was responsive during early stages
Inconvénients
The system was very buggy and customer support was all but useless when the system failed to operate basic functionality
- Secteur d'activité : Services juridiques
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Easy to Deploy Call Tracking Tool
Publié le 05/11/2021
Avantages
CallTrackingMetrics has all of the basics you'll want for tracking/recording calls, and managing ad campaigns with number insertion. It's also great for agencies looking for a solution that allows them to manage multiple campaigns/numbers across multiple clients.
Inconvénients
The integrations for most major reporting platforms are not great. For agencies look for a tool with strong reporting capabilities and deep integrations with third-party reporting platforms, CallTrackingMetrics is not the right solution.
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Goodbye physical phone! Hello soft phone!
Publié le 25/09/2020
Avantages
I can access it from anywhere, my home computer, my smartphone and it records all my calls so when I'm driving I can gather customer info and call them back after putting their info in my CRM.
Inconvénients
It's highly customizable so that means it can be quite complicated in it's settings. But that's just a natural cause of it being very customizable, you have to invest some time to understand it.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Lots of Features
Publié le 08/09/2022
Good, detailed product and good support.
Good, detailed product and good support.
Avantages
The call reporting detail. I use the reports for my monthly client reporting.
Inconvénients
A bit tough to setup. It can be cumbersome to setup sometimes.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Attribution is key
Publié le 14/04/2020
My overall experience is great. The software and integrations work well and the staff is always...
My overall experience is great. The software and integrations work well and the staff is always very helpful.
Avantages
I like all of the robust features and tracking that CTM provides.
Inconvénients
The software can be a little glitchy and difficult to setup at times. Once you get it dialed in it’s great.
Alternatives envisagées
CallRailPourquoi choisir CallTrackingMetrics
The software was dated.- Secteur d'activité : Médias en ligne
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Attractive for Features
Publié le 07/09/2022
Avantages
Call Tracking Metrics is elaborate and robust in the features it offers. The quality of customer support is second to none.
Inconvénients
When changes are made, communication to users is lacking.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent Software
Publié le 12/03/2021
We’re always happy with Call tracking metrics. The service is great and they keep you informed of...
We’re always happy with Call tracking metrics. The service is great and they keep you informed of anything you need to know too.
Avantages
The software is easy to use and the stats and reporting is great.
Inconvénients
Can take a bit of getting used to the Config set up but once learnt, it’s easy enough. Support is excellent if you need to use them.
Réponse de CallTrackingMetrics
Thank you so much for the 5 star review, Gary!