Avis clients sur Hybrent

Software like most softwares in the market is good. But they do not support you at all.

Complete lack of customer support. With our team being unable to reach anyone and constantly getting the runaround, I took charge of trying to reach someone at Hybrent. It has been impossible, the old account rep has been moved, no new account rep has been assigned, in trying to reach for help we are told daily that there is now an escalation... Its like dealing with the red tape the old time empires were so notorious for.

The functionality is impeccable and flawless. The ease of operation is outstanding. It is logically set up allows for the highest efficiency. The ability to easily manage contracts, and even print bar codes, is so ingenious

I wish users could set up all vendors with the exception of vendors utilizing EDI. I understand the need to have those vendors set up through Hybrent team members, and they are extremely efficient in setting up those, and all other vendors!

The features our organization value the most are invoice management/reconciliation and general inventory management.

A "custom" report option would be nice. Sometimes we are looking for data that doesn't nicely fit into one of the report templates.

Very easy to use, easy to track status of order & receiving; LOVE the ability to link/purchase directly on vendor site! FAR better than my experience with Negotiatus (at a different employer)

Searching for items in the catalog can be somewhat cumbersome (due to level of detail, likely from lists created by higher-ups, from larger-scale purchasing)

It’s easy to use. We have many users and many user roles in our organization. It’s ease of use for all is part of what made us go with Hybrent.
Installation was also relatively easy. Our dedicated handler was great and made the transition as painless as possible. Hybrent also made our unique purchasing model, which is both centralized and decentralized a whole lot more cohesive, with abundant controls.

It’s not that I don’t like some features, just wish the updates came out faster! The Hybrent folks are open to suggestions about what doesn’t work in real time.
The only pain point at times is the reporting. However, you can request from customer service and they will run.
Inventory module will only get better.

The ease of use and the ability to walk through a store room and scan bar codes and send orders from a mobile device. And, the integration with our accounting package. The reports will also be more robust then what I currently have access too. We've just started with them, however we feel we'll save a significant amount of time placing supply orders.

Our Hybrent will be integrated with our Amkai system so there is some nuances we'll have to figure out, however they've been awesome to work with and the system will be worth it.

I found that Hybrent is easy to navigate. The customer service is top notch. I have had amazing service when any of my purchases have had any kind of issues. Adding products that are needed has been seamless as well.

The only con i can think of is if I am looking for a product, sometimes you would have to use multiple different descriptions to get what you need.

Me encanta lo practico y intuitivo que es el software ya que es sencillo de usar lo que lo hace una opción idónea para su implementación con el usuario pues lo hace algo mucho mas rápido y llevadero en la experiencia de uso.

Aveces hay que ser muy especifico con los productos que se requieren buscar por lo que seria mejor si las búsquedas fueran mas sencillas.

I love the way it is set up. I can find anything i need. If i need something the ease to put it on is easyn/a

SOmetimes finding something is difficult only because you have to try different ways to find the product

I cannot speak enough about how awesome the invoicing is. The 3 way match is super helpful and working the invoices left over is super easy. I like being able to open the PO right from the invoice instead of opening several tabs to go back in forth. I also love how easy it is to place orders. It used to take me HOURS to place orders and now it takes me minutes!!!

I'm not a fan of the barcoding/QR Codes. In the past we have had trouble with them being nicked and then unusable. I have also had trouble with items not being able to scan out but usually Hybrent CS team fixes it ASAP!

This product is easy to use on the front end. We have 13 satellite offices and they like the "Shop" feature. It is much like Amazon shopping. You don't need specifics and it brings up the list of items that closely resembles what you typed in. I also like the template and favorites features. We have not used this very much, but it is catching on. Creating a list of items that you order regularly and being able to add the whole list instead of having to find each individual item is quite handy. I also like the invoicing process. It will not let you process and invoice until everything on that invoice has been received. Receiving items is also relatively easy and takes care of the having to scan in packing slips. GL coding invoices and items is also a PRO. All items can be assigned a their own code so it will transfer properly with our accounting program (GP). Customer service is great. They reply quickly and most of the time they can take care of your request. But they are also limited to what the system can do. But they are very knowledgeable and can take care of just about anything.

Reports are limited. Need to be more robust. No way of creating your own report and saving it to use regularly as you need it. If you want a custom report, you must request it. When you do use one of the canned reports, there is a lot of manipulating of the data to be able to get the report you want. Some reports are to big to download so you have to ask for customer service to run for you. In invoices, they were not able to make the trade discount work based on the payment terms. They had to create a workaround that requires you to manually figure the discount amount and manually enter it. However, at least it does transfer to GP correctly. We order twice a month. Each order cycle creates between 80 and 90 POs. We need to be able to print all those POs at once to upload into a document management program. Unfortunately, you have to go into each PO and print it out. Hopefully this will change in the future. Customization is virtually non-existent. This is a web based system. So everyone is using the same product. If you want your invoice feature to have something or a shortcut added, it cannot be done. Because it would effect everyone who is using it. Wish there was more customization. Unable to make mass changes on inventory/noninventory items. Unable to make mass changes on what offices have access to certain items. Cannot bring up a list of GL code without it reporting every location for that GL code.

More streamline, the system forces us to keep with the advances of technology and keeps ordering and invoicing simple and easy.

We still are working out "kinks" when there has been a "mis-pick" or +mis-delivered" item. The crediting system still seems to need more work.

in our facility we work together to make sure items have been returned and credits issued before closing a purchase order.

It’s hard to narrow it down to just a few things. However, I will start with the fact that the professionals at Hybrent are truly that - professionals. From ALL levels and at EVERY step along the way, I have been met with the most exemplary customer service that possibly exceeds any company I’ve done business with. They are always prompt, accessible, and helpful. I’ve yet to encounter a person or department that’s a “weak link.” Second, Hybrent offers a complete solution to our ordering, receiving, inventory management, case-costing, etc. They already figured out that there are no shortcuts in doing it correctly. Rather than creating another variation on the same theme (like other companies have done), they bit the bullet and did the necessary hard work that needed to be done, creating an interface that a company of my size would otherwise never dream of being able to have. Third, the system is customizable and scalable. Personally, I love data and love the limitless customization for reporting. However, it is user-friendly enough that you could also keep things extra simple as well. The folks at Hybrent will help you set up the system so that it can be the solution you want. Fourth, I love that I can do things via the app on any device or via my desktop. This makes compliance much easier for our staff. Also, it is a less costly solution than with other vendors. With other systems, we had to either purchase the newest iPads/tablets and /or lease proprietary scanners.

Of course, I wish it cost less. However, you really do get what you pay for. And, honestly, when you factor everything in, it is well worth the price. The free/lower-cost options provided by medical supply vendors just don’t cut it. You get what you pay for.

The product is user friendly. it is quite easy to show new users on how to use the software

Not all vendors have a direct connection

End User reporting is my favorite aspect about the product. I'm able to see specifically see what inventory is being pulled and how it's being used.

I not have any recommendations for improvements at this time.

It is very user friendly and organized.

I just wish things would automatically update on its own when things change.

Hybrent is easy to use and has been a game changer at our facility. The ease of ordering all supplies in one place saves time and increases productivity. The punch out feature allows you to search on the vendor site and add any items to your cart that may not already be loaded into your Hybrent inventory. Once you load your cart and punch out, it automatically takes you back to the Hybrent site and adds to your PO there. There is also a smart phone app that you can toggle various notifications and look up inventory in real time. Best money you can spend for purchasing/inventory management!

Unfortunately, Hybrent is unable to communicate with our software, Vision, to fully optimize inventory usage. That is more a reflection of our software, though.

Creating multiple POs from multiple vendors at once.

Punch out issues, quantity issues when checkout, slow performance when large items are added to the cart, not all invoices are posted directly to Hybrent from the vendors.