Avis clients sur Smoobu

Le fait d'administrer les chambres et la maison au complet
Bref, je loue une chambre et la maison au complet n'est plus disponible et vis versa

Pas d'accès téléphonique (boîte vocale) a partir de l'Amérique

Le guide voyageur est super.
Facilité de connecter des applications tierces

Impossible de connecter plusieurs comptes stripe
Pas d appli pour les femmes de menage
Imprecisions sur les données tarifaires des resas sur l export

Après 15 jours de période d'essai du Channel Manager et un soutien sans faille du service support technique notamment Antoine et Marie, j'ai décidé de faire confiance a Smoobu. Logiciel simple d'usage et qui se paramètre facilement. Au début je me suis posé la question si Smoobu valait le coup pour seulement 1 appartement. En faite il faut résonner en nbr de plateforme sur lequel se trouve votre appartement. Moi c'est 4 et c'est vraiment utile. Je suis a 1 semaine d'utilisation et je ne regrette pas mon choix c'est pour cela que je souhaite partager mon point de vue de jeune client.

Le temps d'adaptation avant de maitriser le logiciel. Sans aide cela aurait été dur.

Synchronisation des plannings avec les plateformes

Impossibilité de répondre avec l adresse gmail.

Simple et efficace, bon marché mais pas de support ni d'assistance, ils vous envient des emails avec des tutos.

PAS DE SUPPORT EFFICACE
Smoobu a des problèmes financiers car depuis 2 ans que je travaille avec eux leur effectifs diminuent sans cesse. Maintenant il ne répondent plus au téléphone. Répondent uniquement par email et envoient des tutos et des videos. NE PAS TRAVAILLER AVEC EUX.

Facilité d'utilisation, gain de temps pour la gestion des clients et le SAV

Le temps de tout bien paramétrer, cela m'a mis 1 semaine.

smoobu est simple, facile et pratique
intuitif

rien.........................................

For me who manages tourist villas in Greece is the most productive tool. Easy, fast, and economical. I recommend it.

More developments to connect all the possible online travel channels

Very good customer service. And for the most part easy to navigate.

I don't like the way the messaging works. The messages to VRBO bookings are sent via email and not entered into the VRBO app. And VRBO booking is not downloaded like Airbnb with all the details. I was disappointed with this. I think it is a bit outdated.

Intuitive to setup and useApp for mobile Analytics

Too many bugsNew errors - developers make changes on running systemsDouble bookings occur - not usable as channel managerIntegration with payment service buggy, especially paypal did not work

sharing schedules with the teams and the booking site

No PMS. Technical difficulty in setting up certain data (booking engine, and connectivity with platforms)

Mobile friendly and customer support where the key factor for me

do not have it at the moment, its working perfectly for me

Easy to integrate channels, stable, good app and good value. Update all channels in 1 place.

Remembering to make changes such as blocks only in Smoobu is tough and you risk double bookings.

The team in charge of customer service is very professional and they always give a solution of any problem that you can have with the platform.

We would like more functions in the future, also more personalization

It is easy to learn and to configure, you can phone to the customer service and they answer...

The French translation is not perfect but I can use it

Easy to set up, instant syncing, create team members and check your finances.

Nothing major. Sometimes we cannot reach the customer service during day time but other than that it is really effective.

It's soooo easy to use and the team are so responsive when trying to figure out the day2day runnings!

Nothing is difficult with this it's so easy.

The guest app was a nice feature. This product was less expensive than others

The customer service for this product is terrible. It is difficult to speak to anyone by phone and if you are able to finally get through it has to be during European hours so if you can't talk first thing in the morning you are out of luck. Many features on the included booking website are geared towards Europeans and cannot be fixed. For example, Sq meters instead of sq ft, the format for the date is day/month/year, the website has the word domicile as a tab which should say home but they have yet to fix, I never could get the website to work properly for direct bookings (whenever I tried certain dates it said that those dates weren't open even though they were). I also could not get PayPal to work with the booking website and when I asked customer service for help with they asked me to send them a screenshot of the problem (that's usually what they wanted for everything). Lastly, the most frustrating thing about this program is that after the free trial I decided to pay for a year upfront and now that I have discovered how much I don't like the program and want to cancel they won't give me a prorated refund.

The friendly dashboard is incredibly easy to use.

They have to upgrade more functionality like reports and finance intergrations. expenses on every listening.