Avis clients sur Quickbooks Point of Sale

We have used this product since the beginning and find it easy to use and integrating it into our books makes life simple.

Sometimes was a challenge to learn, but an overall great product.

Has customization - we have a quick pick category for most commonly bought items.
Has useful features like reports, storing customer info, purchase orders.

It isn't very user friendly - have to x out of windows to get back to selling. User interface is ugly and in general a bit clunky. Could be user error... but nothing seems to scan once entered.

Ease of ringing up customers. It's very simple to start ringing people up. We didn't have to train our staff more than a couple minutes.

1. Tech support is horrible. There is a reason this is number one!!!!!!
2. If you have more than one computer at a location there are issues if you don't have a wired internet which brought us down for hours and hours and hours over weeks without anyone diagnosing this to be the issue. Customer service just kept logging in and changing the IP address without explaining what they were doing. I finally got a good tech support person that helped me figure it out and how to fix it on my own. (Do NOT use wireless internet. You MUST use hard wire to computer.)
3. We have inventory items that keep reappearing after deleting them. We then tried to merge them and they still keep reappearing. Tech support couldn't remove them either. This really messes up our reports.
4. We had a day that at the end of the day QB restarted and lost ALL the transactions for the day. We were never able to get the information back and it also took a weeks worth of transactions with it. Tech support never retrieved the information nor could explain what happened.
5. There is only 2 levels of departments. You have a "work around" for this by allowing you to customize a field, but you have to write the department name in each time. If you forget the exact word you used such as "snack" instead of "snacks" it won't run adequate reports. I can't imagine many places that don't need more departments. For example, I have "Tours" and "Merchandise" as my main departments. I want to have "Snacks" "Apparel" and even further under snacks I'd like to have "Cookies" "Chips", etc.
6. Sending and receiving files from Intuit server does not always go through. This would be ok if there were an error message, but there isn't. It just didn't send. The only way to be sure this didn't happen when running a report on headquarters is to check to see if there is information each day. I have more than one location so this is tedious. If I find a day that is missing I have to have the staff manually go in and resend data.
7. I'm sure I have MUCH more, but that was the ones I could think of off the top of my head and QB POS has taken up enough of my life!!!!!!!!!!!!!!! If I can find a better solution I would before you could blink your eyes. I am constantly looking and shopping around.

Ease of use. It was simple to teach employees how to use the register side of it.

It synchronized easily to quickbooks financial once everything was mapped.

I could not upgrade past windows 7 on the machines that ran this product. It required I have a machine set up as a server. It cost me pretty much the full price of the product to add another register, or back end user. In order to update the product you had to buy it outright again. There was next to no updating of the product. I bought version 10 back in January of 2011 and until I stopped using it in August 2016 there was no updates. I had to buy the product again if I wanted an update. Customer support cost a lot extra per month, they would even charge you for calls when the problem was their fault. Many reports were limited. For instance, fields I would expect to be in a report simply were not there. For instance, the top customer report, had no way to put the email address into it. So what was the point of that report if you could not send them an email promo?

It was not stored in the cloud, so I was limited in that the product could only be used in my store. If I wanted remote access I had to use a third party computer access product to see my POS.

If you wanted integrated credit card transactions you had to use their merchant services. Their fees were higher than everyone else. I ended up saving thousands a year when I moved to another merchant processor and adding extra steps at the checkout.

Once my file got big, it would lag out loading customer/inventory information.

I ended up changing POS systems when we got another location and it was just going to cost too much to upgrade the product to cope with multiple locations.

Poor as it is, it does keep working. It hasn't crashed yet.

See review

Very easy to use. It generates bar codes to corresponding with individual or grouped items and then displays the price, merchandiser, and all vital information in the same place for me to find. I liked to be able to track when, where, and by whom an item was brought in and then sold.

Quick-Books was prone to glitches and to dumping, data on inventory entered. I lost over 2,000 records on new merchandise brought in for our annual holiday sale. Overnight there was no record I had ever entered, sold, or updated anything over a two-week period, the most pivotal two-week period of our year. Luckily my accountant and I had already paid the artists for their sold works, but it took hours for me to put the inventory back in and update the records. My sales records for those two weeks were also unaccounted for, and suddenly my sales were down by thousands compared with the last year. I was purchasing running shoes from another local business down the street a few weeks later and the saleswoman was having a field day trying to sell anything as overnight, same as what happened to me, Quick-books had dumped all her inventory and it had to be entered in again.

I love that it is easy to use and has good reporting ability. Links well with QB Bookkeeping

I was told to upgrade from QB 12.0 to 19.0.. I have had nothing but problems. The first day we set it up there was an error and there continues to be same error message even though i have spent numerous hours on phone with customer service. I am on my 3rd pin pad and had the system uninstalled and re-installed twice. They want to do it again but I refused as they just keep trying different things instead of really figuring out what the problem is. Today I tried to process a $400 sale on applepay and was told that they have an issue with this type of payment (even though this new pin pad was supposed to take Apple pay)

They never let you know of issues. You just have to experience them and then call in.

Reporting had tons of data. Not just sales totals. You have popular times. Stock value, amount sold, cost of goods, profits. How well each vendor is doing. Top selling Vendors, Items, Departments. Number and graphs. Design and save a report and pull it up again. Set when to date the report. Like you want for info for the last day, last 6 days, maybe 50 days. You can complete control your reports.
The register scanned items in quickly. Showed details like amount on hand. Short Description. Clearly see sale % if item is on sale. A bit hard but you can set up % off. Buy one get one % off.

CRASHING! Random stop working. Forcing you to close the app or turn off your whole system to reset. Too many buttons for the average cashier to work with. No tracking gift certificates though you CAN put in ID numbers you could tell the register the gift certificate is $100 even if it was only $10 and it would completely accept it.
AND THEY RETURNED $85 AND VOIDED A SALE.
So we rung up $85 in a sale. Run a credit card. Card Approved. Customer gets happy done beeping and register says $0.00. Click Salve & Print and BAM! System crasher right there. Now the sale is done. Customer walks away and we are left restarting the system again. We do it 2x a day on the weekends so no big deal. 5 min later the system opens and says last receipt not saved. "Ok so save it" I think to myself. NO! Instead the system would letting me stop it, without asking, without my approval... RETURNS/VOIDS the last sale. "Ok no big deal I will ring it up again or fix it in inventory. No way it sent the return to the credit possessor." I open Credit Processing and THERE IT IS. $85 APPROVED and then 5 min later $85 VOID. So I don't have the money. The customer and item are LONG gone. And WHY DID THEY VOID A CONFIRMED APPROVED CREDIT CARD 5 MINUTES LATER!!! What if it was more money? We have sales up to $200! Just had a record breaking $500 sale that took 15 min bc during it the system started scanning items in wrong! We have been open 6 months. This CAN NOT HAPPEN AT CHRISTMAS! We changed companies.

It seems that the ability to really do ANYthing with the software is there, yet without the proper time and training one can use it only to about 10% of its potential. That said, the 10% is better than the old cash register and this has been a very useful tool for getting our business's inventory managed and sales organized.

This is an incredibly complex system that ought to come along with intensive (and free of cost) training. This is not an intuitive software and there are just so many ins and outs and ups and downs that I learn something new everytime I poke around a bit and think: "shoot, I wish I would have known about that three years ago when I got this thing!!!"

This product has allowed me to be more organized with my small business. I am able to keep track of my customers and the orders that they place. Also, my inventory is neatly organized and allows me to see exactly what items I have in stock and what items I need to order. I particularly like the "quick find" search option which I can use to quickly search for a specific item/client/or receipt. This option also searches through item descriptions which allows me to find exactly what I'm looking for with a few keywords. By far though, I really like how well and organized my previous sales are presented to me. I am able to see how my business is doing through various methods such as a pie chart or a graph, and using my own parameters to analyze my sales.

It does take a bit of a learning curve to fully grasp all that this POS system has to offer. It does have a tutorial and video guide to walk you step by step through all the features but you need to dedicate quite a bit of time just to learn everything. There are a lot options and a lot of ways to do each part of the POS system such as "make a sale", so it can take a while to figure out which method works best for you. Once you have learned everything, it takes a bit of practice in order to be able to do a function quickly enough to not keep clients waiting.

This software has given me abilities that other camping resorts envy. Every time I tell other campground owners how QB POS can trend, suggest orders, track inventory, and that it has endless reports that integrates right into Quick books, they are floored.

We really dont have any dislikes with the software. It performs well and runs reliably. We are on our second generation of hardware, and the software is stable and fast.

Power full integration in all aspect like if you want to search in any info you have, name of product, UPC, Alternate lookup, serial number, department name, item description, attribute, vender name, mean all possible link are integrated for better search.
Add product, customer, vender, department, are very easy as 123. i.e., if you are adding any new product in this process you can add vender, department, in a single click like just put the name of your required field.
You can add/ modify inventory, vender, department, UPC, and other all information through a single excel sheet.
User friendly add all hardwear tool like barcode scanner, printers, cash draw, touch monitor, tag label printer, through an inbuilt workstation.
The reports area is also well organized, which type of report you wants in any way like product, department, vender, customer, best or worst, vise etc is no more problem in quickbook pos.

price is little bit higher than others.
in my opinion and my experience there is no any other problem in quickbook pos.

This software is full-featured and really does a great job of keeping track of everything going on in your store. From inventory to sales, the information is there and easy to access.

It can be a little tough to get information out in the form I want. Overall the reporting is great but I sometimes like to look at details that are cumbersome to get to.

1) They release a new product upgrade every other year so there is no need to update your computer software every year. The upgrades are not necessary, but upgrades to provide more features.
2) Everything is backed up to a single database file on the computer; so in the event of a computer crash as long as you're backing up the QBPOS db, you can re-install the software, re-point the db file and get going again.
3) It's easy to use and navigate.
4) Does not require internet connection if the internet goes down
5) Great reports
6) A great company, with solid reputation, with a good name brand product

1) Customer support is great, but you have to pay for it. I learned to reach out to 3rd party companies for Support. that seemed more eager and
2) Does not integrate with an online store presence. For our online store each time someone purchased something online we had to update our instore inventory; and vica-versa.
3) The software upgrade is a little pricey for 1 upgrade. I remember it was affordable for an upgrade for me; and we only had 1 POS computer & 1 seat. If we had 2 computers it would have been more expensive.
4) Constantly trying to add new inventory and remove old inventory was kind of a hassle. If your business had fixed assets then ideally this would be a good solution.
5) If your computer crashed or you need to get a new computer, you would have to setup the new computer and reinstall the software on the new computer along with the help of QB POS Tech Support. While this in itself wasn't bad it was trying to schedule a time that they were open and the store wasn't open so I could fix this.

This software can handle TONS of inventory. We have used the software for over 12 years, and now have over 15000 unique items. Each one is able to track purchasing history, selling history, even details down to the name of the customer who bought this item in march of 2005, what he paid, and what else he bought on the same ticket! We use it a lot for warranty issues, as we're able to see if someone truly bought an item from us, or if they bought it online, and are just trying to get us to fix it for free. Super useful!

Once you start, you cant stop... Well, that's probably true of any POS system. You end up with too much data to lose, so I couldn't change now even if I wanted to, not that I do. The real problem with being stuck is that you have to pay up for it. Every year, they stop supporting the version from 3 years back. I.e., in 2018 they stop supporting the 2015 version, in '19 they will stop suporting '16, etc. So, you're just fine until windows does some auto-update in the middle of the night. You come in to find out you can't run your business. So, you call support. Support tells you that your version is no longer supported, and it'll be cost per register to upgrade to the current version. Then you're good for another 2 years. We've done this for over 12 years. It's the same song and dance every time. Now I know, and I can budget for it.
All in all, it's worth every penny. I've yet to find anything else that can handle such a large selection of inventory, with so much adaptability, for the price. Just know that the price is hardly a 1-and-done thing.

Quickbooks Point of Sale is simple and easy to use. Nothing is far out of reach. Sales are a breeze and pulling reports is very easy with the improved user interface. The cloud-centric features are very nice too, offering seamless integration across devices and platforms. There is a POS for every industry in the retail arena.

It's kind of cumbersome to setup initially. I'd recommend having that part handled by an expert. Apart form that, I can't say anything else bad about it.

Ease of setup and intetgration into our QB Enterprise software. We got system setup in under an hour and was connected to QB Finance and ringing up customers with a hour and a half.

How inventory goes into QB Financial but we developed a work around. Inventory needs to be able to use QB Finance as the main record for inventory

I bought the simple version of Quickbooks POS and it had great features for an entry business. No limits on inventory list and great tool for customer loyalty rewarding. For being a simple version, this brings a lot of handy tools to track inventory and awesome sales report.

Very laggy when filled inventory list with 1000+ items. Also, the online feature needed to be on the expensive version, so it didn't offer it like other POS systems do without upgrading.

For the retail side of the business its great for tracking inventory and sales. Ease of set was great.

We provide a lot of services and don't want to have to run information through two systems. For services this is not great. The reports don't give the right information and the information doesn't transfer to Quickbooks accounting software to provide the information as well. We can't add classes and are struggling with running invoices. This could also be in part of lack of understanding how the systems work.

Not much. We use QB POS 18.0 and it's really not user friendly for anyone in our company. We went through a sales tax audit and the sales tax auditors refused to deal with POS reports because of it's difficulties.

See above. So much to write. The POS should when integrating with QB Enterprise have the correct sales receipts and journal reference numbers populating correctly but does not. Talking with POS IT people was futile in getting most of the issues resolved. We are looking at getting out of this software and into something else.

Easy to adapt has two different screen settings that make it easy depending on your type of retail business that allows it easy to understand. If you are not a computer expert you can still feel smart using the POS software.

Price and if you do need to call for help, since it is a QB product support time is usually longer than you want. The support call time can be a problem if you have an issue with the POS system during normal operational hours.

Seamless integration with Quickbooks and fairly simple setup as well as fairly inexpensive software are the best features.

Poor search features in make a sale and goofy differences between make a sale and sales order screens make it obvious that this is somewhat of an afterthought for QuickBooks.

I thought it would be easily interfaced with QuickBooks Desktop. I thought it would track inventory and work well with my small business. I thought it would streamline inventory check in and pricing, and sales tax collection. I was wrong.

Literally rife with software quirks. The tax collection turns itself off at will - and the "help" line tells you it's because your software is "corrupt" - which is amazing since it's brand new, and ONLY they have been in it. It was not the "online" software, so how can it be corrupt? Be aware that the system will NOT be up and running efficiently - ever....so when they start charging you by the minute for help calls - after 60 days - they will leave you on hold for hours. I am not exaggerating - HOURS - our routine was .....1. open the shop 2. turn on POS terminal 3. Call quickbooks and spend 2 hours on line while they fix the problem of the day. Often times, it was the same problem from a week ago....Even on the way out, they screw you. so many issues with this software - built on an ancient Excel platform and they have not invested $$ to update it. And every time Microsoft sends an update, your system will crash. And every so often, it will just stop adding sales tax to stuff. And, when it is in the mood, it will freeze up and say "oops, something went wrong" on your screen. And every so often, you will have to re-boot the whole system. And you will have to check in merchandise on the sales floor because in order to check in inventory on a computer in the back room, you have to shut down the front register - and they HAVE PROGRAMMED IN A 15 MINUTE DELAY - before you can open it in the back room (sometimes it's 30 minutes). Fortunately, during this 15 minutes, they have a lovely pop up which is trying to sell you another license so you can use the software in the back room (which the sales agent told you would work, but it doesn't....). They never stop creating issues with the intention of getting you to buy another license......for software that doesn't work. It is an abject, complete disaster. DO NOT DO IT.....Don't buy their POS. It's barely functional.....Understand that I have a better than average understanding of inventory management and excel. I could not make it work. Their support people want to do reach outs and they mess with your firewall settings, and will NOT own up to the fact that the software is intentionally designed to make things difficult unless you keep paying them for additional licenses and spending time on the phone at their per minute charge. We switched to Square and have ZERO complaints. Our ONLY issues experienced with Square are directly tied back to QuickBooks POS issues - the way they have their info set up made the migration/import/export tough. Once we wiped out QBPro POS 18.0 - our lives are now peaceful. One last thing - Square payments arrive overnight - 99.9% of the time - QuickBooks delayed up to 4 days. They are holding your money. It's clearly another tactic - our bank did not change, but our processor did. Way faster and cleaner with Square POS - all around.

I love how this point of sale is fully customizable to the customers needs. It offers everything you could want in a point of sale system. From sale orders to layaways, with QuickBooks point-of-sale you’ll be ready to sell within hours of super simple setup.

QuickBooks point-of-sale was quite costly to purchase all at once. But you only have to pay once.

Easy to understand so its easy to train new users I have used this software in my construction business and
a store manager it easily helps me manage multiple pos devices both in store and in the field making tax forms and reports quick and easy to create .

There is a learning curve for some uses of the software