Avis clients sur iClassPro

iClassPro is perfect. The dashboard is easy to follow and the portal that the parents use is appealing and user-friendly.
As far as our back-end, its extremely functional. From class rosters, to merchant services, to generating reports.... its everything we need. The app was just released, we have yet to use it, but I hope its as great as all the software online.
And the flat fee rate is great, it does not increase with our increase in programs or enrollment. I highly recommend it.

None at this time. We have been waiting for an app to be developed for parents, and they just released that. Looking forward to testing it out .

I did not like it. The system is hard to use.

I like the ease of use and how easy it is to connect with service representatives at any time. I also love the way that we can do everything ourselves and do not have to wait for someone else to update it like other systems.

I do not like that we can not add pictures to Iclass classes without having to use levels.

iClassPro is very user friendly on the customer side. Potential clients can easily see what classes/times are available, and can add themselves to waiting lists for full classes with ease. This makes our admin task much more streamlined and easier to manage. The ProShop is also a great way to maximise sales of merchandise.

From the admin end it can be quite complicated to set up various features - often you have to have multiple boxes ticked in roder to have a feature work - and those boxes might be in completely different sections of the set up. It isn't always the most intuitive or logical set up

I like the ease of use & how easy it is to train staff on the system. It's very intuitive.

The reporting feature of iClassPro is very detailed, but it can be extremely difficult to pull what you want & can take a long time to figure out what some of the filters mean. I wish there was more reporting on email open rates as well. More reporting for Sales & Marketing would be very helpful as there are really only a few reports that directly relate to marketing.

Ease of setup and management! Customers can register themselves. Easy to process payments and alter classes if needed.

After customers register, the payment process can be confusing. Sometimes they think they have already paid just by saving a card in their account.

Full scale services management.

Unsure... meets all our needs.

Their customer support is unmatched. If I have a question about a feature or an issue with something not working, their customer support team is always very prompt in assisting me and resolving the issue. I like being able to automate tasks also and not have to manually register every student in classes.

Cost of processing card fees, the inability to record time sheets on the nearest 1/4 hour when each employee clocks in, some of the settings are hard to find and you have to know where to look to find them

Very easy to operate, learn, easy to control all enrollment

Nothing, we are happy with the program.

The new autopilot feature has simplified the customer communication process.

There are several features we would still like to see developed.

Customer support is great. They are very helpful & never make you feel dumb.

Not much of anything. There’s a few features that maybe iClass can’t do but it constantly improves & is always adding new or improved features.

We liked Iclass mostly because it was User Friendly!

I least liked having to train new employees.

I enjoy using iClassPro for it's ease of use and functionality. But what stands out the most for me compared to others is their customer support. They are always able and available to assist over the phone and I rarely have to wait on hold to speak to someone.

There are some things I have suggested and have submitted online to be voted upon.
Mainly customization that is specific to our organization but I understand that they can't tailor things specific to one account

Easy sign up process. The reports and Ledgers are great options.

Can't consolidate all of the camps we have created with instructors and students.

The best feature about this app is that, we can add students online through online registration feature, user can also add music, gymnastic and other activities reports and results of the students. Overall it is best app for the schools, institutes and other educators.

This software is at the beginning not too much easy to access. But with few go throughs we can use this app very efficiently.

It is very comprehensive and covers most of the bases. It is extremely convenient to have all of our enrollment, client communication, billing and more all in one place. The customer support is excellent and they are frequently updating, fixing problems and adding new features.

Billing and payment processing is highly effective.

There are a few holes that we would like to see filled that would help us better serve our customers. We would like to see a private lesson scheduler as there is currently not a user friendly way to set up single, one-on-one sessions with an instructor (we currently use the camp section but it is tricky and presents several issues.) There is also not a way to sell (book and charge) for a single class or single day of camp (you can set up a POS for these things but it then doesn't record the enrollment or attendance.) It would be nice to set up a price per day in camps (if there is, we haven't figured it out.)

We are anxiously waiting for the kiosk app to come to Android, but are told that it is on the way.

The merchant service processing fees feel a bit high, but in the end it is worth it. Would be nice if they offered reductions for long-standing or high-volume customers, but it is most likely the same anywhere. Being able to integrate a card processing service of choice would be nice, but understandably unlikely.

A good part of the s/w is user friendly, ie creating families, students and charges. The other part is rather complex, for good reason. Setting up the program right from the start is important so payments, enrollments and classes work well so the business owner can create reports and track data. The email variables are awesome.

Many of the reports need more instructions on how and WHY we should use them. Some parts need more customization for each business, ie there are more categories for staff than 1. active, and 2. inactive. Several times I've found some silly decisions made by designers that become problems for us managing customers. Example: when a coach leaves, I mark them 'inactive', so I assume they fall off the classes they are assigned to. Because then I go to that class, and select the new coach from the list provided (which is active only). But the CLA reports will still show both coaches! When I asked support about it they said it's just how it is. Think like a busy front office person handling hundreds of customers per day, and design the program appropriately.

It saves so much time! I utilize the reports weekly. I love the dashboard for a quick snapshot. It is easy for customers to use, and saves a lot of time for customers to make decisions. It is easy to use and train the staff on. I've worked in the business a long time, and I know how much time it used to take to register customers, etc. This product could easily replace what you would pay a front desk person.

I wish the camp functionality was more user friendly like including waivers for parents to fill out. I also wish you could provide special rates for people who are current students. For example we charge current students less for open gym. Lastly, I wish the kiosk was more of a simple check in and did not require so many steps.