--- description: Guru : qu'en pensent les utilisateurs ? Lisez les avis sur Guru, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Guru - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Outils de Knowledge Management](/directory/257/knowledge-management/software) > [Guru](/software/123167/guru) # Guru Canonical: https://www.getapp.fr/software/123167/guru Page : 1/27\ Suivant: [Page suivante](https://www.getapp.fr/software/123167/guru?page=2) > Guru est une solution web de gestion des connaissances qui permet aux entreprises de saisir, d'organiser et de récupérer des informations pertinentes à partir d'une base de données à l'aide d'une technologie d'IA (intelligence artificielle), afin de faciliter la collaboration et d'aider les flux de travail entre les équipes. > > Conclusion : 639 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 639 Avis | | Simplicité d’utilisation | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Guru - **Pays**: Philadelphia, É.-U. - **Entreprise fondée en**: 2013 ## Contexte commercial - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, arabe, basque, bulgare, catalan, chinois, chinois traditionnel, coréen, croate, danois, espagnol, estonien, finnois, français, galicien, grec, hindi, hongrois, hébreu, indonésien, irlandais, islandais, italien, japonais, kazakh, letton, lituanien, malais, norvégien, néerlandais, polonais, portugais, portugais brésilien, portugais européen, roumain, russe, serbe, serbe, slovaque, slovène, suédois, tchèque, thaï, turc, ukrainien, vietnamien - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - @mentions - AI Copilot - API - Accès et contrôle à distance - Accès mobile - Aide à la décision - Alertes par e-mail - Alertes/Notifications - Analyse de texte - Analyse des sentiments - Assistance à distance - Audio/Video Messaging - Authentification unique - Bibliothèque de contenu - Calendrier des événements - Catalog Management - Champs personnalisables - Chat et messagerie - Chatbot - Communautés de collaborateurs ## Intégrations (42 au total) - Bamboo - Confluence - Conversational Cloud - Deel - Degreed - Drift - Dropbox Business - Freshdesk - Front - Gmail - GoSquared - Google Drive - Gusto - HRIS - Intercom ... et 27 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) - Chat ## Category - [Outils de Knowledge Management](https://www.getapp.fr/directory/257/knowledge-management/software) ## Catégories connexes - [Outils de Knowledge Management](https://www.getapp.fr/directory/257/knowledge-management/software) - [Logiciels de productivité](https://www.getapp.fr/directory/330/productivity/software) - [Outils de télétravail](https://www.getapp.fr/directory/1699/remote-work/software) - [Logiciels de bases de connaissances](https://www.getapp.fr/directory/2823/knowledge-base/software) - [Logiciels de recherche](https://www.getapp.fr/directory/1347/enterprise-search/software) ## Logiciels similaires 1. [Confluence](https://www.getapp.fr/software/90949/confluence) — 4.5/5 (3663 reviews) 2. [Connecteam](https://www.getapp.fr/software/105401/connecteam) — 4.6/5 (5058 reviews) 3. [Document360](https://www.getapp.fr/software/120723/document360) — 4.7/5 (290 reviews) 4. [Helpjuice](https://www.getapp.fr/software/105523/helpjuice) — 4.7/5 (102 reviews) 5. [Salesforce Sales Cloud](https://www.getapp.fr/software/90378/salesforce) — 4.4/5 (18768 reviews) ## Avis ### "GURU, a great tool\!" — 5.0/5 > **Ricardo** | *6 août 2025* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: Reliable, with lots of possibilities in the documentation creation process, never saw it getting it's service down for any reason. Easy to update and share new information with the team. A incredible source for documentation, as we primarily use it on Support. > > **Inconvénients**: The search engine is a little crazy, sometimes you can't find the exact document your searching for, but it could also be an issue with the tags and titles inputted. > > Allow for a great database of support/project database, making life easy for the team and collaborators. ----- ### "Guru For Everyone" — 5.0/5 > **Marlon** | *23 septembre 2024* | Externalisation/délocalisation | Taux de recommandation : 10.0/10 > > **Avantages**: VERY user friendly. It's easy to get used to unlike the other system I've tried in the past. > > **Inconvénients**: Some cards are quite confusing, but give it a little time and you'll get used to it. > > My experience with Guru is refreshing, since the knowledge based I've used in the past is far different. ----- ### "Great idea, not so great usability" — 2.0/5 > **Utilisateur vérifié** | *14 octobre 2018* | Logiciels | Taux de recommandation : 2.0/10 > > **Avantages**: Great UI. Easy to navigate through different cards. Creating a card is easy. > > **Inconvénients**: The search functionality is absolutely awful. Trying to find something on the spot is a real challenge (even with as little as 40 cards), and it really ruined the whole platform for my team. > > We had to leave because the search functionality did not work and we ended up missing cards. ----- ### "Guru, a teacher and a sleek web-designed project. Teaches us the process and stores information for all." — 4.0/5 > **Sev** | *9 septembre 2025* | Services aux consommateurs | Taux de recommandation : 7.0/10 > > **Avantages**: Guru has been a stable knowledgebase tool for both beginners and tenured employees, account and business managers, Quality Analysts and Subject Matter Experts in every process-outsourced business. Its sleek and quick design as a collection of cards enables any supporting agent to briefly discuss, update and highlight any internal and external changes in information and anything regarding process-wise it allows teams to digress updates flexibly and precisely. By being readily available and easily accessible with a clear set of "access" to each level of employee Guru has become - in my opinion - a staple for any business that requires a specific set of skill that is easily discussed, shared and utilized to better assist the consumers it serves and the client that relies on it. > > **Inconvénients**: Guru's accessibility and openness have also made it 'too open' yet "too small" in my perspective. While this barely states that this is an onset compared to the good things that Guru has, it does complicate its use on an effective degree. Enough to confuse its users by being too available for its users. In a simpler sense, creators can simply create more and more cards, enough to confuse both beginner and tenured agents in the company. This can cause confusion as to what card to change when a company-wide update comes in, or what card to hide when a new change in the company's internal information pushes through. > > The name of the system suits it well. Guru, by definition, a teacher. Akin to its moniker "Guru", the program stores information well, sorts it out clearly, makes it readily available for both discussion and steadily teaches those who rely on it with its compact design. Readily available information at the type, click and enter of an input, Guru makes itself worth its services. Far from being the perfect tool however, it still lives to its reputation and continues to be reliable to every account that requires its use. ----- ### "A Smart, Seamless Solution for Team Knowledge Sharing" — 5.0/5 > **Hannah Nicole** | *20 juillet 2025* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: What I liked most about Guru is how seamlessly it integrates into daily workflows, making it easy to access accurate, verified information without having to switch tabs or dig through outdated documentation. Its browser extension and Slack integration allow teams to quickly find and trust the answers they need, right when they need them. The verification feature ensures that content stays current, which builds confidence across teams—especially in fast-moving environments like customer support or sales. Overall, it turns knowledge management from a chore into a real productivity boost. > > **Inconvénients**: What I liked least about Guru is that it can be difficult to get full team adoption, especially if people are used to other tools like Google Docs or Confluence. Organizing content at scale can also become a challenge without a clear taxonomy or ownership strategy. Additionally, some advanced features are locked behind higher pricing tiers, which may not be ideal for smaller teams. > > Overall, my experience with Guru was positive—it made accessing and sharing internal knowledge fast and intuitive. The verification system gave me confidence that the information I was using was up-to-date, and the browser extension kept everything easily accessible without disrupting my workflow. While it took some effort to get team-wide adoption, once in place, it significantly improved knowledge consistency and onboarding. ----- Page : 1/27\ Suivant: [Page suivante](https://www.getapp.fr/software/123167/guru?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/123167/guru) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées