Guru

4,8 (552)
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Solution web de gestion de connaissances

Note globale

4,8 /5
(552)
Rapport qualité-prix
4,8/5
Fonctionnalités
4,7/5
Simplicité d'utilisation
4,8/5
Support client
4,8/5

99%
des utilisateurs recommandent cette application
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552 avis

Tyfaine
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les mois pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Lamentable

Publié le 18/06/2024

Très mauvaise. Je suis obligé de faire opposition à ma carte bancaire à cause de vous.

Très mauvaise. Je suis obligé de faire opposition à ma carte bancaire à cause de vous.

Avantages

Aucun, le site n’a même pas fonctionné, cela m’a forcément à acheter la fonctionnalité à 1€ pour avoir accès à mon document, ce qui n’a toujours pas marché.

Inconvénients

Je n’ai pas du tout apprécié que Guru tente de faire des prélèvements de 50€ sur mon compte en banque bien évidemment sans mon consentement.

gilles
Note globale
  • Secteur d'activité : Design graphique
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les mois pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Arnaque avec ce logiciel

Publié le 05/09/2024

Avantages

Je n'ai pas apprécié les aspects du logiciel

Inconvénients

Je ne peux pas consulter mon abonnement, le site ne fonctionne pas. Ils m'ont prélevé sans consentement. Je dois faire opposition sur ma carte

Brandon
Brandon
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Quick and simple solution for knowledge management

Publié le 17/04/2024

It is especially challenging for a new employee to stay up to date and retain all information...

It is especially challenging for a new employee to stay up to date and retain all information related to product knowledge. Using Guru is very easy because you can quickly find any post or topic by simply searching for the relevant keyword.

Avantages

Our internal support team's knowledge base is being organized with Guru's guidance. In addition to helping them with their workflow, it gives them the knowledge and confidence to trust the solutions they find.

Inconvénients

When the dots are obscured by an arrow, making it difficult to see what you're looking for unless you click the corresponding drop-down arrow, which then reveals everything you were looking for, things get more complicated.

Khatrina
Note globale
  • Secteur d'activité : Externalisation/délocalisation
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Guru and its help with outsourcing companies.

Publié le 28/10/2024

Avantages

Overall, Guru.com serves as an excellent platform for freelancers looking to expand their client base and showcase their skills. With its user-friendly interface, diverse job opportunities, flexible payment options, and supportive community environment, it stands out as a reliable choice for both freelancers and employers alike.

Inconvénients

The font should be customizable. Guru is so simple and that makes its contents understandable however there are still technical Issues: Additionally, there have been frequent technical problems with the site itself, including unexpected downtime that disrupts project postings and communication between freelancers and clients. These issues further complicate an already stressful working environment.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 2.0 /10

Great idea, not so great usability

Publié le 14/10/2018

We had to leave because the search functionality did not work and we ended up missing cards.

We had to leave because the search functionality did not work and we ended up missing cards.

Avantages

Great UI. Easy to navigate through different cards. Creating a card is easy.

Inconvénients

The search functionality is absolutely awful. Trying to find something on the spot is a real challenge (even with as little as 40 cards), and it really ruined the whole platform for my team.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Key Insights of Guru

Publié le 14/09/2024

Guru guides me through company processes and boosts my work efficiency with relevant information.

Guru guides me through company processes and boosts my work efficiency with relevant information.

Avantages

Guru is very hepful for reviewing processes, helping us retain knowledge and stay updated with procedures.

Inconvénients

Guru's topic search needs improvement, as it sometimes suggests unrelated articles. Overall, it is clear and concise on processes.

Brayan
Note globale
  • Secteur d'activité : Médias en ligne
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Guru, the best option for tech companies!

Publié le 05/10/2024

Excellent, I can save important information and search for this in a very concise way.

Excellent, I can save important information and search for this in a very concise way.

Avantages

I love the structure and design of the platform. It is also good because you can add so much important information within several GuruCards! The search tool is also effective; when you use the AI, you can locate the necessary information in a very concise, efficient, and faster manner.

Inconvénients

When started to use it, it seems like complicated

Aaron Michael
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

SIMPLE YET EFFECTIVE

Publié le 15/11/2024

Avantages

*the simple interface allowing users to navigate easily on organized data for the organization's knowledge base.

*adding the browser extension and shortcut keys enable quick access to all the tips, tutorials and answers right at your fingertips.

Inconvénients

could be more on the organization's side (product team) but some update may take a while to reflect on the system

Raj
Note globale
  • Secteur d'activité : Aviation et industrie aéronautique
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Guru - The Most Powerful Tool

Publié le 11/10/2024

overall Experience is great with Guru, as it is very efficient, information can be found within...

overall Experience is great with Guru, as it is very efficient, information can be found within seconds, there is no lag whatsoever

Avantages

Interface is simple yet interesting, perfect Font and font size makes it easy to read, Video inclusion improves learning experience

Inconvénients

1.The lists option under my library must be displayed in the order user wants instead of Alphabetical Order
2. When we do CTRL+F on Airline Directory or other pages which have good amount of data sometimes the dropdowns do not open, scrolling to the information is fine, there's a lag while finding data with CTRL+F

Niz
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

How easy to use Guru Card

Publié le 28/10/2024

Guidelines are easy to see and review. Important topics are highlighted.

Guidelines are easy to see and review. Important topics are highlighted.

Avantages

It is easy to understand and doesn't have much text or word just to explain certain subject.

Inconvénients

The update of card may differ from days to weeks. The process might be available today and not tomorrow.

Carl Angelo
Note globale
  • Secteur d'activité : Externalisation/délocalisation
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Guru is True

Publié le 28/10/2024

My overall experience with Guru is great, Guru helps me with my everyday life in ensuring that I...

My overall experience with Guru is great, Guru helps me with my everyday life in ensuring that I resolve my customer's concerns.

Avantages

Guru is the best because it guides me towards success

Inconvénients

I don't see anything that Guru is not helpful at all.

Nikolai
Note globale
  • Secteur d'activité : Externalisation/délocalisation
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Guru best of the best

Publié le 28/10/2024

Excellent it's so easy to use and you will see all of the answer there

Excellent it's so easy to use and you will see all of the answer there

Avantages

It's easier to use, you just need to search for the keyword and the answer will show

Inconvénients

some information isn't listed but you just need to wait for them to update

Modesto
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Guru experience

Publié le 24/05/2024

I have only been using this product for a little over a year and I was able to quickly get the hang...

I have only been using this product for a little over a year and I was able to quickly get the hang of its, it's very easy to use. Compared to the last platform I was using this is very organized and you have the option of setting up a library with your favorite cards or those that you use frequently, given you quick access for when you need them. Overall, it's a great product and I'm glad my company made the switch.

Avantages

Guru cards are very organized and easily accessible, when you find card that you use frequently you can categorize them and save them, so they are easily accessible when you need them. This great for when you have cards that you use on a daily basis. The cards are very clean and are not clustered up with unnecessary information, you can easily and quickly edit information if necessary, and the platform is very user friendly.

Inconvénients

There really isn't much to dislike about the product, it would be nice if you could open up multiple cards at once instead of opening each on individually.

Rafael
Note globale
  • Secteur d'activité : Banque
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Overall all, positive experience

Publié le 08/05/2024

Avantages

Guru prioritises the domain I work in, and their algorithm gives me results focused on my domain first. Depending on search terms being used, then they provide what is most relevant to the term searched. Very often, this is a time saving exercise.

Inconvénients

After multiple results pops up for the same keyword, I try to open a Guru Card that I think could be relevant. I try to filter the result by using CTRL + F, but the card functions as a pop up, so the machine still consider all the keywords on the Guru cards that I have not yet selected, meaning I can't always use CTRL + F to speed up the process of finding what I want

Graham
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Ease of Use

Publié le 22/08/2024

Avantages

Ease of use across a large number and wide variety of authors and readers. Centralizes all our team's documention, accelerates new employee onboarding and pushes us to keep documents up to date and viable.

Integrates well with Slack, keeping information and updates where our team spends most of their time and attention.

Inconvénients

It can be overwhelming for authors when a lot of resources need verificition at the same time. Would be nice to automate an optimized schedule.

Maria
Note globale
  • Secteur d'activité : Logistique et chaîne d'approvisionnement
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Top Productivity and Collaboration Tools

Publié le 17/07/2024

We as users appreciate Guru’s ability to centralize information, making it easily accessible and...

We as users appreciate Guru’s ability to centralize information, making it easily accessible and searchable for team members. Guru generally provides responsive customer support and helpful documentation to assist users.

Avantages

Guru stands out for its intuitive and user-friendly interface. It is accessible to all team members, regardless of their technical level, facilitating adoption and continuous use.

Inconvénients

Guru relies heavily on internet connectivity, and offline access to knowledge cards and information is limited.

Fredrik
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Awesome and intuitive product that save me loads of time, and make me quickly find information...

Publié le 28/06/2024

Great and I recommend everyone to use it if you want to store, share and easily structure and find...

Great and I recommend everyone to use it if you want to store, share and easily structure and find information in the cloud. Saves loads of time and its easy to use.

Avantages

Its super intuative and easy to understand for even a non-tech savy person like myself. I use it about two to three times a week, and I love that we now can collect all important info on one place, and make it easily accessible and clearly structured for all employees.

Inconvénients

Bo be honest nothing currently. The system is delviering what it is suppose to do in a great way.
More integrations to specific CRM tools to share articles directly from Guru to an external customer/individual.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The best knowledge management platform!

Publié le 29/05/2024

Overall, Guru helps me a lot. It will be a friend to you once you engage with knowing the in and...

Overall, Guru helps me a lot. It will be a friend to you once you engage with knowing the in and outs of Guru. It will help you provide resolution for complex issues and it is constantly updated so we can guarantee that the information we are providing is accurate.

Avantages

What appeals to me most about Guru is its user-friendliness. It incorporates AI, Chrome extensions, and additional features that streamline an agent's access to information. From my perspective, Guru's simplicity enhances agents' effectiveness. I consistently rely on Guru for swift issue resolution and the delivery of precise information. Leveraging Guru facilitates exceptional customer support, particularly with its convenient integration with Chrome extensions, leading to expedited issue resolution.

Inconvénients

What I dislike, however, is that most of the time keywords does not pull up the correct article. It may be more helpful if we can have more accurate results in search.

Samantha
Note globale
  • Secteur d'activité : E-learning
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Amazing for Internal Knowledge Base

Publié le 08/08/2024

Avantages

I love how easy it is to create cards and store knowledge. I like the collections/folder structure and how you can set permissions at that level. We also use the Zendesk integration which is great because it's allowing us to have more sources of knowledge when our users search for answers. It's really easy to search and get an answer.

The verification process is easy to use and keep up with.

Some other things I like:
- You can have draft cards and collaborate on editing them.
- Comments! Love being able to leave comments on cards to communicate in the platform.
- When you publish a card update, you can summarize what changed.
- You can create cards in Slack.

Inconvénients

I wish Guru could integrate with more sources easily. There are ways to upload sources and there are some native integrations. I like the native integrations because they continue to update and refresh from the source, but we only use one today because those options are limited.

I also would like to see more options in the card text editor, like for colors and highlighting. Maybe some themes even to keep everyone consistent.

I would like to be able to exclude some cards from verification. Right now, we just push the date out as far as possible.

Diksha
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

My Experience with Guru card usage

Publié le 10/07/2024

Guru's capacity to link independent contractors with prospective employers worldwide and provide a...

Guru's capacity to link independent contractors with prospective employers worldwide and provide a variety of tasks across multiple industries is highly valued by its user base. The platform is frequently complimented for the flexibility it provides with regard to payment choices and project conditions, as well as its payment security features.Like every platform, Guru has its share of issues that could negatively impact the user experience, but it also provides employers and freelancers with useful services.

Avantages

Guru offers a platform that makes it easy to locate independent contractors with a variety of specialties and abilities. Businesses can locate the ideal professional for a given project because to this diversity.Employers have flexibility with the platform's employment methods, which include fixed-price contracts and hourly compensation, depending on their project objectives and financial constraints.

Inconvénients

Despite being competitive, Guru's fees are still an extra expense that companies and freelancers need to take into account. Particularly freelancers may receive much less than their billed fee after deductions. Even with a rating system in place, there is still room for wide variation in the caliber of work, which may need companies to invest more time in thoroughly screening applicants.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Sleek and Powerful

Publié le 15/04/2024

As an administrator and knowledge owner, Guru makes my life so much easier with organization and...

As an administrator and knowledge owner, Guru makes my life so much easier with organization and upkeep of knowledge. I have a firm grasp of where the knowledge is and when content is coming up for expiration

Avantages

Guru's answer's feature that uses AI to provide users answers to their questions by searching across your knowledge library and any connected sources

Inconvénients

The MS Teams integration is not as robust as Slack

Alternatives envisagées 

Bloomfire et Document360

Logiciel antérieur 

Salesforce Sales Cloud

Pourquoi passer à Guru

Better pricing and an overall better product
Raymar Jun
Note globale
  • Secteur d'activité : Médias en ligne
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Guru: A powerful Knowledgebase tool

Publié le 04/04/2024

Avantages

The ability to set different permission levels for team members based on their roles helps maintain a structured and secure environment for document management. Overall, this feature enhances collaboration while safeguarding sensitive information within the platform.

Inconvénients

I wish it was more personalize and maleable to users.

Baby Ann
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I truly highly recommend Guru to all! It's a great app you could ever used!

Publié le 03/07/2024

It was the best tool I have ever used my entire life even in my past jobs. This has been one of the...

It was the best tool I have ever used my entire life even in my past jobs. This has been one of the best tools I consider worth it to use.

Avantages

Everything, even asking question, this tool can able to do to. Friendly user tool that will not confused you on where and what to check. All is excellent!

Inconvénients

I cannot think of any cons for this tool.

kristine
Note globale
  • Secteur d'activité : Externalisation/délocalisation
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Teammate Review

Publié le 09/06/2024

You can quickly access your most frequently used Guru cards by saving them. Moreover, adding Guru...

You can quickly access your most frequently used Guru cards by saving them. Moreover, adding Guru to your Chrome extensions makes it even more convenient. With the pop-up feature, you can use Guru without closing your tab, allowing you to easily search for the information you need.

Avantages

Guru is a robust tool for centralizing knowledge, offering quick access to accurate information, seamless integration, and real-time updates, thereby boosting productivity and decision-making.

Inconvénients

The interface can be complex and not very intuitive, especially for new users. Navigating sections or finding settings can be difficult, slowing down learning and reducing initial productivity.

Che
Che
Note globale
  • Secteur d'activité : Externalisation/délocalisation
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Highly recommended knowledge platform!

Publié le 30/05/2024

GURU has a dedicated article for each concern that I handle, and it really helps me resolving the...

GURU has a dedicated article for each concern that I handle, and it really helps me resolving the issues correctly and in a timely manner. I can easily follow the steps to fully assist our customers in each problem that I get.

Avantages

Using GURU is so much easy and very helpful with my work as a customer support agent. Our company implements to use GURU in every ticket that we handle so I use it all the time. For me, GURU help icon feature is so convenient to use in checking new release notes (Resource Center). Also, the integration with chrome extension really helps me to have a faster resolution in every case that I handle.

Inconvénients

The only improvement that I can think about is that when I'm searching on the search bar using keywords, it also suggest not so related articles that I'm looking for.