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402 avis

- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
ResNexus the best all around for campgrounds
Publié le 23/11/2020
Our experience has been wonderful. If there are any issues, which is rare, they always take care of...
Our experience has been wonderful. If there are any issues, which is rare, they always take care of you. We had a website designed by them and they did a fabulous job. It is very easy to go in and add or change things ourselves. The online bookings are huge for us as well as the connections to AirBnB they offer. The reports they have allow us to gather information to assist our business and growth.
Avantages
ResNexus provides all you need for the operations of your campground. Online bookings, point of sale system, websites, and the reports are amazing for management. They are constantly updating and adding new features. Their support team is the best and are always helpful and prompt.
Inconvénients
Some features need to be added to adhere to new standards with COVID-19, but they are actively working on it and always take feedback and suggestions for improvement.
Réponse de ResNexus
Billie,
Thanks for taking the time to give us a review. We're glad you like your website!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Queen's Inn by the River
Publié le 12/06/2023
Using ResNexus has improved our ability to better service our guests. We can communicate with them...
Using ResNexus has improved our ability to better service our guests. We can communicate with them easily and quickly by email and text now. The built in credit card transactions is an upgrade from our last system. And, using the revenue management portion of the system has enabled us to more easily regulate our rates on a more frequent basis.
Avantages
Most impactful features are the ease of credit card charging and transactions. Having the ability to create a reservation anywhere and charge the card from anywhere is extremely helpful. The system is user friendly and not overly difficult to learn for people who are not familiar with PMS operations.
Inconvénients
ResNexus needs to develop a mobile app. I suggested this the day we signed up and was told it was being worked on. That was over a year ago. Unless the user if very familiar with the screens and how to navigate the system, it is extremely difficult to help a guest or customer when your phone is the only access you have to the system at that time.
Pourquoi choisir ResNexus
SiteMinder was not keeping up with the technical upgrades available by most modern day systems. Their support response was also awful.Logiciel antérieur
Little HotelierPourquoi passer à ResNexus
Overall functionality and system abilities, along with the cost. Price/value seemed there.Réponse de ResNexus
Mindy,
Thank you so much for the wonderful review and feedback! We are happy to announce that we have released the ResNexus mobile app. It is available in both the apple and android app stores. We hope you enjoy it! We appreciate you and your business!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Feature-rich and great customer service, but a lot of bugs
Publié le 04/09/2021
Getting trained on Resnexus and setting it up requires a large investment of time. The Customer...
Getting trained on Resnexus and setting it up requires a large investment of time. The Customer Service is top-notch, giving 1:1 support to assist you. And it is needed: Resnexus is a feature-rich with a lot of bells and whistles with complex, non-intuitive navigation (there is a menu with a list of 63 pages for Setup). All the options are probably necessary to support various operations, but not needed for me, yet still require review. To make use of many of the functions, you need staff willing to log directly into Resnexus to manage their daily work and communicate with each other. I am a small vacation rental owner with contractors that support multiple accounts (housekeepers for instance) who will not do that, so I end up sending out texts and e-mails instead. In addition, the required process required to handle direct bookings is overkill for me, with a lot of information and extra decisions I have to spend time filling out.
I have decided to move to an alternative software. I would have continued using Resnexus since I invested so much time in it, but the number of product bugs continually introduced in new releases makes it difficult to justify the ongoing investment in its usage.
Avantages
(1) ResNexus is a one-stop, feature-rich software service allowing every nuance of your operations to be mirrored and more importantly maintained. (2) The user interface for bookings and availability is heavily customizable and integrates to my existing web site. (3) It supports a simple "online store" so I can sell logo products like t-shirts and guest services. (4) It supports the sale of gift certificates and manages remaining balance when redeemed. (5) great rate and management. (6) Great printable reports. (7) It allows me to manage a file of previous guests with their information (interests, birthdays, etc). (8) The customer service is their best quality, with assignment of a representative in addition to regular customer service. (9) One aspect of Resnexus where it is way above its competitors is adherence to data and system security best practices, as well as adhering to the latest US website design requirements, such as handicap usability for instance.
Inconvénients
(1) It takes a big investment of time to learn how to set up, navigate and use Resnexus and it is not intuitive with sparse online help. (2) Housekeeping operations require your staff to log into the application to use it properly, making it more usable for companies with dedicated staff rather than the small vacation rental owner like myself that uses contractors with multiple accounts. (3) The application is not intuitive and work flow processes are too complex for the simple processes required for my business...so complex I am concerned of modifying direct bookings incorrectly there are so many options. (4) There is strong marketing and guest loyalty functionality, but it requires obtaining guest emails...since a lot of my bookings are via Airbnb who does not give out guest emails I cannot use many of the marketing and promo functions available. (5) The photo library is in multiple places and for channel mgr integration does not allow switching the order of photos showing up on Airbnb...you have to delete all of them and re-upload them to change the order. (6) Lastly, I've experienced a lot of bugs in production. This includes errors in the Airbnb channel mgr integration that created actual bookings with incorrect 24-hour cancelation policies. Other property data such as touchless check-in disappeared and had to be reentered. They accidentally released the vrbo beta into production and I filled out the integration info only to have it disappear when they turned it off.
Réponse de ResNexus
Scott,
Thank you so much for taking the time to leave such a through review and great feedback.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Best reservation software I have used
Publié le 10/06/2023
This is by far the best reservation software that I have used!
This is by far the best reservation software that I have used!
Avantages
The thing that I like most about ResNexus is all the new updates and new features that are constantly being added to the system.
Inconvénients
I think that the interface can be a little confusing for some people when you are setting up the system for use, but on the other hand the ResNexus team is also very helpful in that aspect.
Pourquoi choisir ResNexus
We needed a more updated and user friendly system.Pourquoi passer à ResNexus
ResNexus was very user friendly for me and I loved the sutomer service rep that I initially spoke with.Réponse de ResNexus
Airyanna,
Thank you so much for taking the time to leave such a fantastic review for us! We greatly appreciate it, and we love serving your business.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Happy Lodging Partner in Bar Harbor
Publié le 10/09/2024
I was anticipating buying a larger business than than I already had. Mine had five rooms and later...
I was anticipating buying a larger business than than I already had. Mine had five rooms and later added on a carriage house to rent. We were looking at possibly buying 21 rooms on a much larger property in a much larger to us scale. I found out what reservation system the current owner was already using and so I decided to implement it at my smaller property so I could get used to it. My training with [sensitive content hidden] was absolutely amazing and her patience and kindness and everyone since her has all been just beautiful. I was really glad when we did get the property seven years ago that I was already trained and ready for the reservation system. All I have seen with it is improvements all along the way have shown encouraging growth. I have actually made strong suggestions that have been heard and have been implemented to at least my system to cause it to be more user friendly and efficient for me. I just recently changed payment processing system companies to RezNexus and I'm a "happy camper". It has been nice to speak with [sensitive content hidden] for evaluation times and to find out that we are up to speed and doing well. Thank you ResNexus for everything from eight years back to present to going forward.
Avantages
Customer Care is the best. Agents are extreme;y helpful as well as polite.
Inconvénients
Office Hours don't really match the industry served. We are 24/7 with being lodging owners, yet they are closed on weekends. even though there's an available emergency agent on call leaves one feeling a bit unsupported. Maybe rephrasing it to say 24/7 support or and not emergency number....?
With all of the increase they've gained in the 7 years I've been a customer, to actually have 24/7 support would be appreciated.
Anyway, if it's "on call" for Resnexus, but says 24/7 for us, that could leave a more positive supportive feeling than to say "emergency" number, we will return your call. Just a thought.
Réponse de ResNexus
Lena,
Thank you so much for taking the time to leave us such a wonderful review! We also appreciate your feedback about the support hours. We are currently in the process of hiring support staff for evening shifts which should give our clients more hours of coverage without having to use the emergency phone line. Thank you for being a long standing client! We love serving you and your business!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
You couldn't pay me to leave ResNexus
Publié le 02/10/2024
They are always updating and adding new reports but they are always there to help with learning any...
They are always updating and adding new reports but they are always there to help with learning any new reports or services.
[sensitive content hidden] is probably the most patient people I have ever met. There is no such thing as a "dumb" question and no matter how many times I may ask the same question, he is always there to help.
Avantages
They are always there to help me with any questions. Also, their reports cover everything a bank or bookkeeper would need to help me with my financials.
They seem to study the way you use their system and are always willing to suggest new services.
Inconvénients
I have spent way too much time trying to come up with something. The only thing I can think of is that sometimes it's inconvenient that they are 3 hours behind me. But, with that being said, they always answer me quickly.
Réponse de ResNexus
Cindy,
Thanks so much for the wonderful review! We are touched by all your kind words! We love serving you and your business!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
RAINBOW RESORT Reviews ResNexus
Publié le 25/05/2024
The overall experience of our RAINBOW RESORT team with ResNexus has been very good. [sensitive...
The overall experience of our RAINBOW RESORT team with ResNexus has been very good. [sensitive content hidden] in particular has been very helpful in implementing the booking engine and promotion of RAINBOW RESORT.
Avantages
At RAINBOW RESORT we really appreciate the support we get. The team at ResNexus has been very helpful in setting up our website: [sensitive content hidden], setting up our booking engine, assisting us with promotions, etc. While all of the staff members have been helpful, we really have appreciated the support of [sensitive content hidden] who has been a tremendous help in setting up our booking engine and RAINBOW RESORT promotions and facility the interface between RAINBOW RESORT and its guests.
Inconvénients
ResNexus has so many features and capabilities that it is sometimes a bit daunting to fully understand and explore all the various features. Each meeting between RAINBOW RESORT and [sensitive content hidden] introduces our team to many new features.
Réponse de ResNexus
Michael,
Thank you so much for the wonderful review! We love serving you and your business! If you ever have any questions about any additional features of the software, don't hesitate to give us a call and we will keep it simple and walk you through it.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Resnexus. Fantastic Property Management System
Publié le 11/04/2024
We wouldn't use any other reservation and property management software. We are very happy.
We wouldn't use any other reservation and property management software. We are very happy.
Avantages
Easy to use and does everything you can want.
Customer service is fantastic.. Nothing is too much trouble and always very happy to help
Inconvénients
Nothing.. And that is after using it for 10 plus years
Réponse de ResNexus
Mark,
Thanks so much for the great review and for being a long-time client! We strive to have the highest level of customer service and love serving you and your business!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
By far the best booking site I've found, and a keeper
Publié le 12/07/2024
Fantastic overall. This is my third booking site I've used, and by far the best. After two...
Fantastic overall. This is my third booking site I've used, and by far the best. After two disappointing previous reservation systems with competitors, I'm very happy with ResNexus and plan to use them for the long term!
Avantages
Customer service is very responsive, you get to speak to people who are familiar with your property and who have an ongoing relationship with you. I like how they integrate dogs into the reservation booking process. I love how they also link the booking site into your website. Overall, I really am very happy with ResNexus!
Inconvénients
As they are an American based company, not all of their systems are available or configured to the international market - such as POS and displaying dates month/day/year instead of day/month/year. But hopefully they optimize for international properties as they expand more beyond the States.
Alternatives envisagées
Little HotelierLogiciel antérieur
RoomRaccoonRéponse de ResNexus
Kristin,
Thank so much for the wonderful and lengthy review! We really appreciate the time and thought you put into your feedback! And yes we are continuing to implement changes to the day/month/year based on our international clients and you should see those updates in the future. Thank you for letting us serve you and your business!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Amazing Customer Service Above & Beyond
Publié le 25/07/2024
See first part of post for details. Overwhelmingly good software with so many amazing features and...
See first part of post for details. Overwhelmingly good software with so many amazing features and excellent employees.
Avantages
ResNexus has very nice, clean, easy to use features. I love using the marketing tool to create e-mails and newsletters. The financial reports and data are very useful. And most importantly, the customer service is above and beyond. Having our business coach, [sensitive content hidden] has been invaluable. He always goes above and beyond to help us, and really takes the time to understand our business. Due to this, he is able to offer us relevant advice & solutions. In our last meeting, [sensitive content hidden] was able to give us many suggestions to help us boost our reservation numbers.
Inconvénients
One of the negatives that we have experienced involves recognizing returning guests who have formerly used OTA's. Unfortunately, this is typically because the phone number provided from the OTA is wrong [sensitive content hidden], which is not ResNexus' fault!
Réponse de ResNexus
Casie,
Wow, Thanks so much for the amazing review! We love serving you and your business!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great Service
Publié le 13/06/2023
Really strong. One of the best vendors I work with and critical to our daily success.
Really strong. One of the best vendors I work with and critical to our daily success.
Avantages
My account managers are the best vendor I use. [sensitive content hidden] has been absolutely instrumental in our success. [sensitive content hidden] has been a great addition to the team as well. The seamless integration is great. We also use Remote Lock which is really really helpful. Really enjoying the App thus far.
Inconvénients
The rollout for the App was pretty slow, could have been faster. The functionality is pretty low. I have presented several pieces of feedback to the team team regarding functionality and it doesn't seem to get incorporated, but thats corporate America for you.
Pourquoi passer à ResNexus
They tried to pitch me on switching but I love working with the Resnexus team. It would take a LOT for me to consider switching at this point.Réponse de ResNexus
Ryan,
Thanks for the wonder feedback and review! We love serving you and your business! We will continue to make improvements to the app!
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
YAY Resnexus!
Publié le 10/10/2024
Shout out to [sensitive content hidden] He's been very helpful through the changes these last...
Shout out to [sensitive content hidden] He's been very helpful through the changes these last couple of years. When I came on board with this company, the company had worked with Resnexus for a few years, but the employees were not affluent in the system and they had personal workarounds that were not company goal oriented nor were they using the system to the full potential. [sensitive content hidden] and I were able to work together to get this system working appropriately for the company.
Avantages
Resnexus chooses to evolve in ways that are beneficial to the end user and ultimately the end user's customer.
Inconvénients
I can't send a refund to an updated card that the client wants on file. IF the client's card was cancelled and then they are needing a refund, I have to send them a check from the company through the mail.
Réponse de ResNexus
Jessica,
Thanks so much for the wonderful review and feedback! We love working with you and helping your business to grow!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Value for small business
Publié le 07/09/2024
Avantages
As a very small bed and breakfast, I like the features the reservation page offers me at a price my small business can afford. The technical support is excellent when I have needed help.
Inconvénients
The possibility the company will raise the price of the basic reservation service i have.
Réponse de ResNexus
Caroline,
Thanks so much for the wonderful review! We love serving you and your property. ResNexus offers a Lifetime Pricing Guarantee, meaning that as long as you own your business your pricing stays the same unless you add rooms or units. We only grow when you grow. In addition, since our pricing is based off individual units, the price still remains affordable.
- Secteur d'activité : Services et installations de loisirs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best in the business
Publié le 23/02/2024
The staff at Resnexus will go overboard to make sure the system works for what your individual...
The staff at Resnexus will go overboard to make sure the system works for what your individual situation, you can't ask more than that.
Avantages
I like the flexibility of ResNexus above all else. I use the software to book lodging, fishing, and boat rentals and it works great for everything.
Inconvénients
I can't say that there is anything I didn't like.
Réponse de ResNexus
Gloria,
Thank you so much for the great review! We love serving you and your business and helping you meet your goals!
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Our best decision
Publié le 24/04/2024
We did a lot of research prior to our decision and have been satisfied.
Support is the most...
We did a lot of research prior to our decision and have been satisfied.
Support is the most important for us and we have been pleased. This past 2 years the support and relationship service has been stellar! We have never experienced the level of attention and follow up that we receive now. Huge appreciation for [sensitive content hidden]!
Avantages
Ease of connecting with support staff to help when learning and making changes.
So easy to learn front office uses.
Inconvénients
Navigating some of the set up stuff on my own, which wasn’t a huge issue because there was always someone available to help.
Réponse de ResNexus
Tammi,
Thanks so much for the wonderful review! We always strive to provide easy-to-use software with the best customer support! We appreciate you and your business!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
long-time client
Publié le 12/09/2024
We were one of your first clients. I think since 1999.
We were one of your first clients. I think since 1999.
Avantages
Easy to use. Support helpful and easy to reach.
Inconvénients
cannot upload address data to QuickBooks Online
Réponse de ResNexus
Kris,
Thank you for being such a great client over the years! We appreciate you and love serving your business! Again, thanks for leaving us such a great review!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
ResNexus Team Rocks!
Publié le 05/04/2024
Avantages
The staff at Resnexus is five star! Anytime you call, even if it’s multiple times within one day which I have done they are more than happy to help, very patient, easy to understand, and determined to figure out a solution.
Inconvénients
There are no concerns with Resnexus. There’s always someone available to answer any questions you have I like everything about Resnexus.
Réponse de ResNexus
Stefanie,
Thank you for the great review! We appreciate you and your business!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
Amazing live support.
Publié le 24/04/2024
It has been very pleasant but it has great tutorials
It has been very pleasant but it has great tutorials
Avantages
[sensitive content hidden] our red carpet specialist is so helpful. I would be lost without his help and explanation leading me real-time one on one guid in the program.
Inconvénients
It can be overwhelming all of the programs.
Réponse de ResNexus
Anna,
We love serving you and your business! Thanks for the great review!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best Yet
Publié le 13/06/2023
I really like Resnexus and wont be looking elsewhere for a very long time.
I really like Resnexus and wont be looking elsewhere for a very long time.
Avantages
We have been using Reservation Nexus (Resnexus) for many years. They have been keeping up with the times and making changes to fit the market on a consistent basis. The web designer is easy to use and brings our website to the forefront of the competition. The have the best team for support. They work right with you to solve and issues and fix things asap.
Inconvénients
The only thing I have been complaining all along about is the fact that new reservations do not 'pop up' for us to know there is a new reservation. This would be super helpful especially for last minute bookings. It is not feasible to keep checking emails or going into Resnexus Search to look to see if there is a last minute booking. Having a 'pop-up' letting you know this was a feature I had on another platform that I loved about it.
Réponse de ResNexus
Paula,
Thank you so much for taking the time to leave us such a great review and feedback. We love serving you and your business!
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great customer support
Publié le 09/06/2023
Avantages
I really liked the fact that ResNexus now has Foreign language support for the booking engine and synchronization with OEMs such as Airbnb and Booking.com included in the cost of the product. Before ResNexus included this feature, I had signed up for another product because they had Foreign language support and synchronization and took the time to migrate my hotel to the other program. However the other program was more expensive, extremely hard to use, error prone and I couldn't get through to support, when I did, I felt like I was super stupid not to have understood. ResNexus has very good support and even follow up.
Inconvénients
The program has become over bloated with features that don't apply to my business, especially once they added the camping and website functions. Also, industry specific terms are used throughout the program that I don't know if I could use them or not. It is hard to pull those out of context to see if I should be using those features are not.
Réponse de ResNexus
Marcia,
Thanks so much for taking the time to leave such a great review and feedback! We're glad to hear that you're taking advantage of our "Plus" option which does not change any additional commission fees for OTA bookings. And that the language support has really helped your business. We love serving you and your business!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great Option for Campgrounds and Continuing to Improve
Publié le 08/06/2023
Avantages
Ease of use and stream-lined processes. It is easy to create a new reservation and has much fewer clicks in the process than other systems. It's also easy to understand the information presented and does not require a lot of clicks and digging to find information like payment history, guest's previous stays, communication, etc.
Inconvénients
Waiting list needs improvement and automation so that we don't need to remember to check it. Website Builder & management needs improvement so that employees can learn to use it with ease. Option for guests to create an online account to manage their own reservation would be a plus. It is currently very tedious and difficult to create/adjust rates. Reminders feature could be improved by clearing reminders from everyone's profile once it is marked complete. I would like to be able to add sites to a group of blocks from the grid. Integration with discount memberships like Good Sam's to allow input of membership ID when making an online reservation to verify their membership status. Better promotion/discount code features.
Réponse de ResNexus
Lauren,
We really appreciate you taking the time to provide such a great review and feedback! ResNexus recently made it quick and easy to adjust your rates on the grid or calendar by selecting one or more date columns and selecting "update rates". You can change the rate globally or buy individual unit. On a single unit by one or multiple days. If you have further questions please contact us at support@resnexus.com.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Superior Customer Service for Reservation Platform
Publié le 13/06/2023
We've used ResNexus almost as long as they've been in business. Our business has been operating...
We've used ResNexus almost as long as they've been in business. Our business has been operating since 1985, going from hand written reservations to ResNexus. They are wonderful to work with and always ask for feedback to enhance the product.
Avantages
ResNexus has similar features to other reservation platforms. However, they are by far the best for customer service and support. The product is easy to use, customizable and affordable.
Inconvénients
Back office does not have an easy to use/navigate hand-held option.
Réponse de ResNexus
Kathi,
Thank you so much for mentioning our customer service! We strive to have the best in the industry! We love serving you and your business! In addition, we did just recently release the ResNexus app which is available for both apple and android smart phones. Thank you for being a loyal customer!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Bed and Breakfast
Publié le 06/07/2023
Overall I love the product. I would like a way to allow guests to pay without me having to call...
Overall I love the product. I would like a way to allow guests to pay without me having to call them when special payment options are made or charges fail.
Avantages
Ability to manage and move reservations
Inconvénients
Ability to rebill upon charge failure without a call
Réponse de ResNexus
Wendy,
Thanks for the great review and feedback! We love serving you and your business!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Fantastic all around reservation system
Publié le 13/06/2023
Great experience. I will continue to use this system as I find it easy to use for the most part and...
Great experience. I will continue to use this system as I find it easy to use for the most part and my customers find it user friendly
Avantages
Booking grid, reporting and user friendly.
Inconvénients
The promotion pkg input gets confusing on how to make them show up in the enhance your stay option. I always forget where I need to go to create the codes and then add them. They also show up even after I want them to expire.
Réponse de ResNexus
Torri,
Thanks so much for the great review and feedback! We love serving you and your business!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
ResNexus Review
Publié le 20/06/2023
Great service, great people and easy to use
Great service, great people and easy to use
Avantages
So far I like almost everything. It is easy
Inconvénients
I haven't found anything yet in the time we have use it
Réponse de ResNexus
Lori,
Thank you for the great review! We appreciate you and your business!