Avis clients sur Entrata

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374 avis

- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
One Stop Shop of Property Management Software
Publié le 26/05/2020
Overall Entrata is a great software and the best that I have used in my 7 years in property...
Overall Entrata is a great software and the best that I have used in my 7 years in property management.
Avantages
The best part about Entrata is the fact that I do not need any other software. Entrata has everything you need to run your property. From being able to post your available apartments on Craigslist to scanning Invoices and payments. I love not having to have multiple software running at the same time just to do my everyday work.
Inconvénients
Now that I rely on just Entrata, when something goes wrong it can take sometime to fix. This is mainly when it is a small issue that they are unaware of until we have to report it. Sometimes it is fixed rapidly but sometime we are waiting a week or so for the correction.
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Best software for Residential leasing & accounting
Publié le 24/05/2024
Overall it's been great. I really like this software because it's made my job so much easier and...
Overall it's been great. I really like this software because it's made my job so much easier and my collections and communications have signifigantly improved.
Avantages
User friendly, compatability, excellent customer service, fantastic features and tools. Reporting that is easily customizable by the user. It's so much more flexible than our previous software and they are always striving to improve or create additional features specific to their customer needs. They are also super friendly and readily available by phone for support. I have never had to wait on hold. The CSR's are extremely knowlegable and professional. If it's an in depth issue, then the online tickets can take a while, but they always come through. Set up is a lot, but this is usually the case with any software transition. I will say that the transistion, although they always take some time and work, was the best I've experienced (and I've been through a LOT of them in my 30+ year carreer).
Inconvénients
Needing permissions to be turned on for every little thing if you are not an Admin can be annoying, but once it is set up it's rarely an issue.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Not ready for BTR construction
Publié le 28/07/2023
Avantages
It is easy to use and easy to figure out.
Inconvénients
* I want to see phone numbers on the search...don't make me open the file just to get the phone number. * I want to see the address for each home and it should show on work orders.<BTR>* Email integration does not make sense to me. I get the original email and then a copy in my inbox but I've got to reply inside Entrada. Since Entrada is web based and so is my email...link?
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Thank God It's Not RealPage
Publié le 10/09/2024
Very user friendly. Excited to have a PMS that doesn't take 10 minutes to navigate to one page. The...
Very user friendly. Excited to have a PMS that doesn't take 10 minutes to navigate to one page. The reports are thorough.
Avantages
Its organization. Everything flows very well. The learning process was easy enough to understand where everything is very quickly.
Inconvénients
How sensitive the system is. Every slight lease modification requires a signed document. I am aware this could be changed in admin settings. Also, it would be super helpful if renewal was not a 2-step process. Or if residents could do their own renewal and it would be completed and sent back to staff to countersign and approve.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best PM software on the market
Publié le 24/05/2024
Excellent. I can always get help and answers immediately when needed
Excellent. I can always get help and answers immediately when needed
Avantages
Easy to set-up, customer service is amazing, affordable compare to other platforms.
Inconvénients
Set-up can be challenging as there are so many options.
Alternatives envisagées
ResManPourquoi choisir Entrata
Cost and ability to customize the platform. Entrata’s customer service helpline.Logiciel antérieur
RealPagePourquoi passer à Entrata
Cost, platform, customer service helpline- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
We love Entrata
Publié le 24/05/2024
Wonderful! 10/10 would recommend to anyone in the Multifamily industry.
Wonderful! 10/10 would recommend to anyone in the Multifamily industry.
Avantages
We love the ease of use and that we can use Entrata instead of all different platforms.
Inconvénients
It tends to be a bit buggy after a standard update to the system.
- Secteur d'activité : Conseil en gestion
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Entrata Review
Publié le 30/05/2024
Overall the experiance with entrata has been excellent. No, complains support is quick on reponding...
Overall the experiance with entrata has been excellent. No, complains support is quick on reponding issue reported.
Avantages
Information is easy to pull, ledgers are self explain. I have used other softwares and Entrata has been the most easy to use and manage. Also, to teach a new hire is easy, videos are very helpfull too.
Inconvénients
Generating report it could be confusing. Also, merging to utility billing was confusing speacilly to explain prices.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Property Excellence with Entrata
Publié le 10/09/2024
I really like entrata its been easy to learn and helpful with keeping up with traffic. entrata...
I really like entrata its been easy to learn and helpful with keeping up with traffic. entrata makes my day to day task easy breezy.
Avantages
easy to operate and understand. I like the fact my calls pop up on my computer screen while it ringing. multiple way to do task.
Inconvénients
i don't have any complaints about entrata
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
review of Entrata
Publié le 03/06/2024
It was hard at first but I got use to it.
It was hard at first but I got use to it.
Avantages
It is easy to use and I can get a lot of things done in it. I can do my bills and run checks and do the delinquency's.
Inconvénients
Cannot think of anything right now. It was hard to get use to after being on Yardi for 20 years but all in all I finally figured it out.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent PM software
Publié le 10/09/2024
Great and easy to use, user friendly. I had no training with Entrata and used Yardi previously. I...
Great and easy to use, user friendly. I had no training with Entrata and used Yardi previously. I figured everything out by myself.
Avantages
User friendly, easy to manuever with little to no training
Inconvénients
Criminal/credit background screening delays.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Floating Property Manager
Publié le 05/09/2024
It's a great software. I love the tab for History in the reports section. It's a real time saver.
It's a great software. I love the tab for History in the reports section. It's a real time saver.
Avantages
It is user friendly and comes with a lot of support.
Inconvénients
The report section could be a little easier to navigate through.
- Secteur d'activité : Compagnies aériennes/Aéronautique
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Entrata Review
Publié le 26/02/2024
I've had a bettter time with this software then others such as onesite
I've had a bettter time with this software then others such as onesite
Avantages
What I like is how easy it is to add Guarantors,
see residents' ledgers and rent totals.
Maintenace is easy to enter and check on
Inconvénients
I don't like not being able to schedule tours or see who's missed calls we have.
Alternatives envisagées
AttendanceBotPourquoi choisir Entrata
because our company chose to switch from Onesite to EntrataLogiciel antérieur
ONEsitePourquoi passer à Entrata
I was not the one who decided to make the final decision.- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Entrata Review
Publié le 29/05/2024
I really love entrata! It took a minute to get used to but I love it!
I really love entrata! It took a minute to get used to but I love it!
Avantages
How easy it is to use and reporting made simple as well
Inconvénients
How many different ways you can find something. Keep it simple
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Entrata is Great!
Publié le 24/05/2024
The software is undergoing continuous development, and we anticipate the introduction of additional...
The software is undergoing continuous development, and we anticipate the introduction of additional features to further enhance our operational efficiency across the platform.
Avantages
If your team is seeking software that enhances efficiency and provides ample space and time to engage with prospects and residents, this platform stands out as the most effective I have encountered. Additionally, the support offered for setup, integrations, and inquiries is exceptional, delivering comprehensive assistance as needed.
Inconvénients
The response times for placing a ticket with Entrata's Support Team are currently slow. However, once communicated, the quality of work is commendable. We kindly request more clarification and regular updates in cases of delays to ensure transparency with our teams.
- Secteur d'activité : Gestion des investissements
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Efficient Property Onboarding with Entrata
Publié le 03/06/2024
Entrata greatly simplifies property onboardings with its user-friendly interface and comprehensive...
Entrata greatly simplifies property onboardings with its user-friendly interface and comprehensive features, making the process more efficient and accurate. While the initial setup can be overwhelming and complex issues may take time to resolve, the overall benefits far outweigh these minor drawbacks.
Avantages
From an administrative perspective, Entrata has been incredibly helpful for property onboardings. The platform's user-friendly interface simplifies the transition process, covering everything from data migration to setting up essential systems like accounting, leasing, and maintenance.
The step-by-step guidance and automation tools save a lot of time and effort, making the process much smoother. Real-time reporting and analytics offer valuable insights, helping us quickly address any issues.
Inconvénients
The initial setup can be a bit overwhelming due to the platform's extensive features. Additionally, while the support team is responsive, it sometimes takes a bit longer than expected to resolve more complex issues.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Amazing (though overwhelming) capabilities!
Publié le 18/09/2024
Entrata is overall a very powerful tool. I have the most experience with running reports and...
Entrata is overall a very powerful tool. I have the most experience with running reports and creating maintenance work orders.
Avantages
I like that Entrata can run detailed reports. I also like the work order function. I like that it helps our team have leads, payments, work orders, etc in one place.
Inconvénients
Entrata has a big learning curve. The system can be overwhelming to learn at first.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Resident Communication
Publié le 29/05/2024
I'm a fan! I would be interested in seeing how the full package works with the accounting...
I'm a fan! I would be interested in seeing how the full package works with the accounting platform. But I also know how hard it is to get accounting groups to veer away from Yardi...
Avantages
If you are looking to track resident communication properly, this is the best platform. I am also a fan of the lead management setup. Entrata has the best resident demographics analysis report compared to Realpage and Yardi.
Inconvénients
The rent roll report could use some finessing and I do prefer most Yardi financial reports.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Overall Recommend
Publié le 05/09/2024
Mostly good. We'd like to evaluate all that we have available to us as it's been a while since we...
Mostly good. We'd like to evaluate all that we have available to us as it's been a while since we onboarded, and much has been added since then.
Avantages
User Experience & Versatile Functionality.
Inconvénients
No Investor Management Software and many ticket erquests aren't fully resolved.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Entrata Experience
Publié le 05/09/2024
There is some glitching every once in a while that needs some work.
There is some glitching every once in a while that needs some work.
Avantages
It is very user friendly. I like having "to-do lists" to complete. Helps me feel productive.
Inconvénients
It glitches sometimes between applications and I'll have to refresh the whole page.
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Entrata is pretty ok in my book
Publié le 03/06/2024
Pretty good experience all in all and definitely don’t mind using it
Pretty good experience all in all and definitely don’t mind using it
Avantages
I like that I can jump into the app. See what my residence need maintenance wise, or I can jump in the app and make work orders for them.
Inconvénients
I don’t like how clunky the app is. Takes forever to post pictures to the app and if you have bad WiFi service it’s goin to be a slow go.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Entrata review
Publié le 05/09/2024
Avantages
the workflow is much smoother and faster than the previous company we used
Inconvénients
if there is ever an issue, it is usually resolved over email, i prefer a phone call
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Senior Manager
Publié le 13/09/2024
Entrata is my number one pick for property software!
Entrata is my number one pick for property software!
Avantages
Very user friendly, navigation is super simple
Inconvénients
Not at this time. Updates to the software always are useful
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Good service with Entrata
Publié le 10/09/2024
I am satisfied with Entrata, it allows me to communicate effectively with my prospects.
I am satisfied with Entrata, it allows me to communicate effectively with my prospects.
Avantages
I have been using Entrata for 2 years now. I like the template feature for emails best.
Inconvénients
Sometimes the system requires me to place in guest cards more than 1 time.
- Secteur d'activité : Immobilier commercial
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Not sure what your asking for on this line.
Publié le 05/09/2024
Ok, Needs some help with categorizing when making work orders.
Ok, Needs some help with categorizing when making work orders.
Avantages
EZ to navigate... Fast most of the time.
Inconvénients
Categories are missing. Have to make work orders that make no sense. Making it hard to keep read W/O's.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Entrata easy does it
Publié le 12/08/2024
Great service fun and fast easy to operate
Great service fun and fast easy to operate
Avantages
Fast and easy fun carefree and easy to use
Inconvénients
Logging in and out often but overall great service easy to use and help tenants accomplish their rental info