Entrata

4,6 (374)
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Solution de gestion pour agences immobilières

Note globale

4,6 /5
(374)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,5/5
Simplicité d'utilisation
4,5/5
Support client
4,4/5

94%
des utilisateurs recommandent cette application
Classer par

374 avis

Quita
Quita
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

One Stop Shop of Property Management Software

Publié le 26/05/2020

Overall Entrata is a great software and the best that I have used in my 7 years in property...

Overall Entrata is a great software and the best that I have used in my 7 years in property management.

Avantages

The best part about Entrata is the fact that I do not need any other software. Entrata has everything you need to run your property. From being able to post your available apartments on Craigslist to scanning Invoices and payments. I love not having to have multiple software running at the same time just to do my everyday work.

Inconvénients

Now that I rely on just Entrata, when something goes wrong it can take sometime to fix. This is mainly when it is a small issue that they are unaware of until we have to report it. Sometimes it is fixed rapidly but sometime we are waiting a week or so for the correction.

Elaine
Note globale
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Best software for Residential leasing & accounting

Publié le 24/05/2024

Overall it's been great. I really like this software because it's made my job so much easier and...

Overall it's been great. I really like this software because it's made my job so much easier and my collections and communications have signifigantly improved.

Avantages

User friendly, compatability, excellent customer service, fantastic features and tools. Reporting that is easily customizable by the user. It's so much more flexible than our previous software and they are always striving to improve or create additional features specific to their customer needs. They are also super friendly and readily available by phone for support. I have never had to wait on hold. The CSR's are extremely knowlegable and professional. If it's an in depth issue, then the online tickets can take a while, but they always come through. Set up is a lot, but this is usually the case with any software transition. I will say that the transistion, although they always take some time and work, was the best I've experienced (and I've been through a LOT of them in my 30+ year carreer).

Inconvénients

Needing permissions to be turned on for every little thing if you are not an Admin can be annoying, but once it is set up it's rarely an issue.

Robert
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Not ready for BTR construction

Publié le 28/07/2023

Avantages

It is easy to use and easy to figure out.

Inconvénients

* I want to see phone numbers on the search...don't make me open the file just to get the phone number. * I want to see the address for each home and it should show on work orders.<BTR>* Email integration does not make sense to me. I get the original email and then a copy in my inbox but I've got to reply inside Entrada. Since Entrada is web based and so is my email...link?

Nick
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Thank God It's Not RealPage

Publié le 10/09/2024

Very user friendly. Excited to have a PMS that doesn't take 10 minutes to navigate to one page. The...

Very user friendly. Excited to have a PMS that doesn't take 10 minutes to navigate to one page. The reports are thorough.

Avantages

Its organization. Everything flows very well. The learning process was easy enough to understand where everything is very quickly.

Inconvénients

How sensitive the system is. Every slight lease modification requires a signed document. I am aware this could be changed in admin settings. Also, it would be super helpful if renewal was not a 2-step process. Or if residents could do their own renewal and it would be completed and sent back to staff to countersign and approve.

Carrie
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best PM software on the market

Publié le 24/05/2024

Excellent. I can always get help and answers immediately when needed

Excellent. I can always get help and answers immediately when needed

Avantages

Easy to set-up, customer service is amazing, affordable compare to other platforms.

Inconvénients

Set-up can be challenging as there are so many options.

Alternatives envisagées 

ResMan

Pourquoi choisir Entrata 

Cost and ability to customize the platform. Entrata’s customer service helpline.

Logiciel antérieur 

RealPage

Pourquoi passer à Entrata

Cost, platform, customer service helpline
Kristina
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

We love Entrata

Publié le 24/05/2024

Wonderful! 10/10 would recommend to anyone in the Multifamily industry.

Wonderful! 10/10 would recommend to anyone in the Multifamily industry.

Avantages

We love the ease of use and that we can use Entrata instead of all different platforms.

Inconvénients

It tends to be a bit buggy after a standard update to the system.

Fidelia
Note globale
  • Secteur d'activité : Conseil en gestion
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Entrata Review

Publié le 30/05/2024

Overall the experiance with entrata has been excellent. No, complains support is quick on reponding...

Overall the experiance with entrata has been excellent. No, complains support is quick on reponding issue reported.

Avantages

Information is easy to pull, ledgers are self explain. I have used other softwares and Entrata has been the most easy to use and manage. Also, to teach a new hire is easy, videos are very helpfull too.

Inconvénients

Generating report it could be confusing. Also, merging to utility billing was confusing speacilly to explain prices.

Betty
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Property Excellence with Entrata

Publié le 10/09/2024

I really like entrata its been easy to learn and helpful with keeping up with traffic. entrata...

I really like entrata its been easy to learn and helpful with keeping up with traffic. entrata makes my day to day task easy breezy.

Avantages

easy to operate and understand. I like the fact my calls pop up on my computer screen while it ringing. multiple way to do task.

Inconvénients

i don't have any complaints about entrata

Thomas
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

review of Entrata

Publié le 03/06/2024

It was hard at first but I got use to it.

It was hard at first but I got use to it.

Avantages

It is easy to use and I can get a lot of things done in it. I can do my bills and run checks and do the delinquency's.

Inconvénients

Cannot think of anything right now. It was hard to get use to after being on Yardi for 20 years but all in all I finally figured it out.

Jessica
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent PM software

Publié le 10/09/2024

Great and easy to use, user friendly. I had no training with Entrata and used Yardi previously. I...

Great and easy to use, user friendly. I had no training with Entrata and used Yardi previously. I figured everything out by myself.

Avantages

User friendly, easy to manuever with little to no training

Inconvénients

Criminal/credit background screening delays.

William
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Floating Property Manager

Publié le 05/09/2024

It's a great software. I love the tab for History in the reports section. It's a real time saver.

It's a great software. I love the tab for History in the reports section. It's a real time saver.

Avantages

It is user friendly and comes with a lot of support.

Inconvénients

The report section could be a little easier to navigate through.

Juli-Ann
Note globale
  • Secteur d'activité : Compagnies aériennes/Aéronautique
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Entrata Review

Publié le 26/02/2024

I've had a bettter time with this software then others such as onesite

I've had a bettter time with this software then others such as onesite

Avantages

What I like is how easy it is to add Guarantors,
see residents' ledgers and rent totals.
Maintenace is easy to enter and check on

Inconvénients

I don't like not being able to schedule tours or see who's missed calls we have.

Alternatives envisagées 

AttendanceBot

Pourquoi choisir Entrata 

because our company chose to switch from Onesite to Entrata

Logiciel antérieur 

ONEsite

Pourquoi passer à Entrata

I was not the one who decided to make the final decision.
Rachel
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Entrata Review

Publié le 29/05/2024

I really love entrata! It took a minute to get used to but I love it!

I really love entrata! It took a minute to get used to but I love it!

Avantages

How easy it is to use and reporting made simple as well

Inconvénients

How many different ways you can find something. Keep it simple

Utilisateur vérifié
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Entrata is Great!

Publié le 24/05/2024

The software is undergoing continuous development, and we anticipate the introduction of additional...

The software is undergoing continuous development, and we anticipate the introduction of additional features to further enhance our operational efficiency across the platform.

Avantages

If your team is seeking software that enhances efficiency and provides ample space and time to engage with prospects and residents, this platform stands out as the most effective I have encountered. Additionally, the support offered for setup, integrations, and inquiries is exceptional, delivering comprehensive assistance as needed.

Inconvénients

The response times for placing a ticket with Entrata's Support Team are currently slow. However, once communicated, the quality of work is commendable. We kindly request more clarification and regular updates in cases of delays to ensure transparency with our teams.

Lauren
Note globale
  • Secteur d'activité : Gestion des investissements
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Efficient Property Onboarding with Entrata

Publié le 03/06/2024

Entrata greatly simplifies property onboardings with its user-friendly interface and comprehensive...

Entrata greatly simplifies property onboardings with its user-friendly interface and comprehensive features, making the process more efficient and accurate. While the initial setup can be overwhelming and complex issues may take time to resolve, the overall benefits far outweigh these minor drawbacks.

Avantages

From an administrative perspective, Entrata has been incredibly helpful for property onboardings. The platform's user-friendly interface simplifies the transition process, covering everything from data migration to setting up essential systems like accounting, leasing, and maintenance.

The step-by-step guidance and automation tools save a lot of time and effort, making the process much smoother. Real-time reporting and analytics offer valuable insights, helping us quickly address any issues.

Inconvénients

The initial setup can be a bit overwhelming due to the platform's extensive features. Additionally, while the support team is responsive, it sometimes takes a bit longer than expected to resolve more complex issues.

Cherise
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

Amazing (though overwhelming) capabilities!

Publié le 18/09/2024

Entrata is overall a very powerful tool. I have the most experience with running reports and...

Entrata is overall a very powerful tool. I have the most experience with running reports and creating maintenance work orders.

Avantages

I like that Entrata can run detailed reports. I also like the work order function. I like that it helps our team have leads, payments, work orders, etc in one place.

Inconvénients

Entrata has a big learning curve. The system can be overwhelming to learn at first.

Melanie
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Resident Communication

Publié le 29/05/2024

I'm a fan! I would be interested in seeing how the full package works with the accounting...

I'm a fan! I would be interested in seeing how the full package works with the accounting platform. But I also know how hard it is to get accounting groups to veer away from Yardi...

Avantages

If you are looking to track resident communication properly, this is the best platform. I am also a fan of the lead management setup. Entrata has the best resident demographics analysis report compared to Realpage and Yardi.

Inconvénients

The rent roll report could use some finessing and I do prefer most Yardi financial reports.

Jacqueline
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Overall Recommend

Publié le 05/09/2024

Mostly good. We'd like to evaluate all that we have available to us as it's been a while since we...

Mostly good. We'd like to evaluate all that we have available to us as it's been a while since we onboarded, and much has been added since then.

Avantages

User Experience & Versatile Functionality.

Inconvénients

No Investor Management Software and many ticket erquests aren't fully resolved.

Emily
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Entrata Experience

Publié le 05/09/2024

There is some glitching every once in a while that needs some work.

There is some glitching every once in a while that needs some work.

Avantages

It is very user friendly. I like having "to-do lists" to complete. Helps me feel productive.

Inconvénients

It glitches sometimes between applications and I'll have to refresh the whole page.

Jonathon
Note globale
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

Entrata is pretty ok in my book

Publié le 03/06/2024

Pretty good experience all in all and definitely don’t mind using it

Pretty good experience all in all and definitely don’t mind using it

Avantages

I like that I can jump into the app. See what my residence need maintenance wise, or I can jump in the app and make work orders for them.

Inconvénients

I don’t like how clunky the app is. Takes forever to post pictures to the app and if you have bad WiFi service it’s goin to be a slow go.

Dov
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Entrata review

Publié le 05/09/2024

Avantages

the workflow is much smoother and faster than the previous company we used

Inconvénients

if there is ever an issue, it is usually resolved over email, i prefer a phone call

Ashley
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Senior Manager

Publié le 13/09/2024

Entrata is my number one pick for property software!

Entrata is my number one pick for property software!

Avantages

Very user friendly, navigation is super simple

Inconvénients

Not at this time. Updates to the software always are useful

Melissa
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Good service with Entrata

Publié le 10/09/2024

I am satisfied with Entrata, it allows me to communicate effectively with my prospects.

I am satisfied with Entrata, it allows me to communicate effectively with my prospects.

Avantages

I have been using Entrata for 2 years now. I like the template feature for emails best.

Inconvénients

Sometimes the system requires me to place in guest cards more than 1 time.

jason
Note globale
  • Secteur d'activité : Immobilier commercial
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Not sure what your asking for on this line.

Publié le 05/09/2024

Ok, Needs some help with categorizing when making work orders.

Ok, Needs some help with categorizing when making work orders.

Avantages

EZ to navigate... Fast most of the time.

Inconvénients

Categories are missing. Have to make work orders that make no sense. Making it hard to keep read W/O's.

Tamiko
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Entrata easy does it

Publié le 12/08/2024

Great service fun and fast easy to operate

Great service fun and fast easy to operate

Avantages

Fast and easy fun carefree and easy to use

Inconvénients

Logging in and out often but overall great service easy to use and help tenants accomplish their rental info