Avis clients sur Tookan

Relaible platform for delivering our products.Order tracking is ver easy.It saves time & effort.

Need to improve customer support services. They aren't a flexible customer support.

The app is great and easy to use and modern

uploading all the info is frustrating especially if you have pick up and drop off locations because they will be separated as 2 different orders

The well designed dashboard, and menus intuitive menu layouts make for easy operations. Role based access allows admins to create teams based on responsibilities. The API

Certain features require more work with the dev team to get working properly. However, the support team does help, as well as the community where you are able to ask questions from experts.

Easy to setup, lots of functionality, good support.

Can be a little slow to update and a touch glitchy at times.

We were on Tookan for the longest time, and I would advise everyone to not waste their time! Tookan was an absolute joke. Don’t waste your time or money with this subpar platform. [SENSITIVE CONTENT HIDDEN] was a joke. [SENSITIVE CONTENT HIDDEN] was horrible. IF YOU’RE LOOKING FOR A SERVICE GO WITH ONFLEET! I cannot stress this enough.

NOTHING. Tookan is an absolute joke of a platform. Absolutely horrible, and the staff/service is a complete joke.

They will illegaly accuaire your CC information to charge you for services they never provided. AVOID AT ALL COST. Look for the lawsuits that are currently going against them! Look in facebook for "JungleWorks bad expirience blog"

I like that this software is affordable and offers pricing based on number of task or number of team members.

Optimization isn't accurate
There is a lot of need to data entry as some of the customers don't auto populate
While support is very kind, the timing of when they call is never good. Notifying customers before trying to reach us from an unrecognizable phone # is problematic.
To many add-ons in the Marketplace that are duplicating in scope

Mi trovo davvero bene con questo software, mi aiuta ogni giorno con il mio lavoro in cucina

Devo dire che non trovo grossi difetti, uso solo le funzioni base

Their dashboard was awesome.veey use friendly software. Integrating with another software is very simple.Free add-ons most important thing.customer support also good.veey cost effective software compared to other.

I don't have any issues with tookan.and also they giving a lot features.

Used to worrk well and was easy to use.

Not working as it should and no contact from tookan support.

My experience with the software is pretty good. We are working together for more than 10 months and the results are doing great. The software is complete and very well developed , but the most important and what we must value is the support given. The people around the platform are amazing and we feel like we are in same team. In Venuxx we feel that people from tookan team think as Venuxx’s owners too - and this is very hard to find these days

- There are no many customizations as we wanted.

- The customizations are little expensive

The company staff are friendly especially [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN]. They have been of great help to my company.
The scalability of the software is another good feature though limited.

The price that comes with add on features. If they can provide a subscription based modules with the initial subscription that will be better.
The experience with the company depends on the managers you deal with. Initially the previous managers were just doing their duties. However recently I have been dealing with [SENSITIVE CONTENT HIDDEN] who has been a great help ready to answer all questions and help with solutions combining his knowledge and experience of the product. I would say my experience with Tookan has been great since he has been my direct contact

Our most important feature was the ability to white label. We also wanted feature-rich product out of the box that can be customized. Tookan satisfied all of our requirements and the team is amazing.

Our requirements are becoming more complex which will require a significant amount of custom development and dedicated instance. The cost for this will be high, but it will still be much lower than if we were to build our own. Our recommendation would be to allow for more customization regarding the task functionality out of the box. Offering different templates for the agent app would be cool too.

I like to have my shipping information on a single platform and have quick communication with my client.

Currently I have to manually download the information from the database to connect to other services like datastudio or google sheets.

I really like the route optimization, the batch upload and the drag and drop of the stops in this program.

I would really love to be able to export a hard copy of my driver's route for them to have in the vehicle with them.

What I really appreciated was the fact that I could buy and whitelabel. In addition all the available functions are not really necessary in my case but I had to add more and they did. The level of customer service is very high. They often call to see if everything is going well and if I had any bugs.

Nothing for now a part some delay sometimes when you need to add some feature.. but it's something normal

The software is super easy to use on the administrative/dispatch and driver interfaces. I also like the notifications that can be sent to customers keeping them abreast of the location of our drivers.

The software can be slow to update times during daylight savings time. I also wish we could have multiple notifications based on company needs.

Simplicity of use.
Drivers can learn it very fast.
Monitoring the drivers location.

Can’t save 2 locations of the same client.
Also, can’t have 2 numbers of the same client.

It's ease of use and the ability to set various filters to scale the routing based on time or distance.

I added the ETA routing but it did not account for traffic when providing the times for arrival.

Easy to use and integrated well with other apps.

Nothing, we have only enjoyed using tookan.

Live tracking of agents and location amd easy dash board

Difficult to get invoice in does not exist