Avis clients sur Jane
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407 avis
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Un meilleur logiciel
Publié le 24/10/2023
Avantages
Interface conviviale, fonctionnalités avancées.
Inconvénients
Ce logiciel a un coût élevé, support client limité.
Réponse de Jane Software
Bonjour et merci pour votre avis sur Jane ! Nous sommes très heureux d'apprendre que vous avez trouvé Jane conviviale, nous nous efforçons vraiment de rendre votre vie quotidienne agréable, j'espère donc que Jane y parviendra.
Nous comprenons parfaitement que le coût est un facteur important pour beaucoup, surtout de nos jours, c'est pourquoi nous visons à maintenir Jane à un prix équitable pour différentes tailles de cliniques. Cela dit, nous aimerions toujours en savoir plus sur vos commentaires, donc si vous souhaitez en partager davantage, envoyez simplement un e-mail à support@jane.app. Merci encore pour vos aimables paroles et pour être membre de la communauté Jane.
-Caitlin au nom de l'équipe Jane.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Support team are top notch professionals
Publié le 11/06/2024
Consistently helpful support team, but I have only needed them 3 times in 2 years! On boarding /...
Consistently helpful support team, but I have only needed them 3 times in 2 years! On boarding / set up documents and system were well organized and easy to follow. I love being able to use templates and / or tweak notes on the fly. As a solo practitioner, it is helpful to have access to the template library to save time (borrow others' templates or standardized testing tools) rather than needing to build it all out myself.
Avantages
When I need help, I have options to use chat, voice call, email, use the bot, or search the guide. Today I choose the chat option so I could continue to work in the background while getting timely assistance. Through the chat, screen shots and a loom video, I was able to correct my issue at my convenience. As happens most of the time, it wasn't a Jane issue, it was a user issue but I was given professional, nonjudgemental support from
[sensitive content hidden]. He was able to ask clarifying questions, look into the various aspects that impacted my scheduling issue and show me how to fix it.
I also appreciate the new Ted Test option to see what clients see/ experience without creating false data in the system.
Inconvénients
I sometimes get confused or forget some details about different appointment types and schedule settings; the details need to line up for the whole system to work properly. But this is true for any EMR, and it isn't really a Jane issue, it's a human issue of keeping up with the details.
Réponse de Jane Software
Michelle, this is such a wonderful and detailed review of Jane - thank you so much for taking the time to share this with us! Isn’t the template library one of the best?
Reading this review and seeing you sing the praises of so many things, but especially Support and your recent experience is so rewarding - we’ll pass along that lovely feedback! Sounds like Ted Test is meeting the needs we hired him for, so glad to hear that he’s been helpful in your clinic.
We are so lucky that you chose Jane and we hope there are many more years ahead of working together.
-Caitlin on behalf of Jane
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Jane is the best software i've ever used!
Publié le 28/06/2024
I don't have a bad thing to say about Jane. I've used 3 other software's prior to Jane and they...
I don't have a bad thing to say about Jane. I've used 3 other software's prior to Jane and they pale in comparison. I set up my own practise 2 years ago and I honestly feel Jane made the whole process so much easier. Thank you Jane - easy 5 stars from me.
Avantages
The online booking, statements and billing documents, it integrates with stripe and phsyiapp, easy to customize forms etc. You can duplicate notes create phrases which makes writing notes quick and easy. Customer service is fantastic. Above and beyond any other similar service. And when you need to leave they send you PDF of all client notes which makes it a breeze to comply with data safe keeping.
Inconvénients
I wish they offered it in the country I am moving to.
Réponse de Jane Software
Oh, this is such a lovely review, Mathilde. So sad to see you part ways with Jane, though we never like to see it that way when we're leaving on a good note, and it sounds like you have an exciting adventure ahead of you! Everything you've listed here that you appreciate about Jane brings us so much joy - the work we do every day results in experiences like yours and that is endlessly valuable. We're so fortunate we got to be a part of your practice for two years, so thank *you*. Who knows, maybe we'll see you again in the future - but until then we're wishing you the best of luck!
-Caitlin on behalf of the Jane Team
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Jane Helped Defraud my Private Practice
Publié le 09/03/2023
I guess it is disappointing that a client was able to defraud my new therapy business using Jane....
I guess it is disappointing that a client was able to defraud my new therapy business using Jane. And even more disappointing when you look at how this fraud went:1.The client ran a credit card scam stating that the purchased services from companies they went to were fraudulent and got money back for services they used.2.The company (mine and others) had to prove the charges were legitimate.3.Trusting Jane I followed their instructions and provided Jane, with the client session notes, and invoices to show legitimacy as Jane advised in previous emails, “When this happens with Jane Payments, Jane acts as a "middle-man" between your business and the disputing cardholder's bank; we stand in your corner and do our best to help you build a strong dispute response.” And as noted “the patient's bank is the decider when it comes to the outcome - Jane does not have the ability to have involvement PAST UPLOADING the evidence you provide” 4.So there I was with my trust in Jane to upload the clear evidence that I had the sessions, did the work, and deserved to be paid. 5.Then the client targeted me again through the Better Business Bureau, to reattempt to get money from my business through harrassements and false claims. BBB saw the evidence and threw out as false.6.Throughout Jane's process I was never given a way to interact with the cardholders bank and plead my case. I was given false support as Jane is the “middle-man” that I trusted... here we are with a loss of $880.00
Avantages
When I started out as student counsellor I worked in offices that used Jane, it was nice looking. So right away I trusted Jane when I was ready to open a Private Practice, I recommended them to others as the emails were kind, help, and always sounded like they had your back. Getting the hang of it was like any other software it wasn't hard had very few hiccups.
Inconvénients
After using it for a year I learned that the kind supportive facade was just a front. It claims to be "hassle free" and have "simple billing" yet setting up direct insurance billing wasn't hassle free as it was hard. Yet I trusted that payments were at least secure for myself and my clients. And they were fine until there was a problem with a credit card company. After a year of finally getting the practice full and getting the hang of running a private practice. One of my past client's ran a credit card fraud scam, and Jane helped then hassle free. I was out $880.00 by the end of it. And that only stopped because I cut Jane's access to my account. They refunded the credit card scam after having redacted notes and bills of all the sessions, and then charged me to do it. So I ask you after that would you stay with Jane? No, Jane helped the client defraud me. My specific feedback would be to do a better job “supporting” the companies that trust you and pay you to handle their secure transactions by actually "having their back" with these fraudulent claims. I still have yet to see any proof that my information was even shown to the credit card company for all I know it went to some, really kind sounding Jane Support person's email and was never given to credit card company.
Réponse de Jane Software
Ali here, co-founder and Co-CEO of Jane.
Capterra limits response length, so unfortunately this will be a shorter response, but I added more detail on your FB and Google reviews.
Infuriatingly, this return would have happened in the same way regardless of what processor you were using.
Industry average shows that merchants win less than 20% of disputes - while the guidance that Jane provides during the dispute process has helped Jane Payments customers with a 43% win rate. But I hear you that for you this is 100% loss.
We fulfill our "help the helpers" mission by helping you navigate this process as a guide during this dispute process. Frustratingly, this process - even with guidance, is not always fair.
Legitimate services should win the dispute but that is not always the case. Your anger over injustice is valid.
This is one more challenge that small businesses face - helping small clinics succeed is deeply rooted as our mission. I really wish things had gone your way.
- Secteur d'activité : Médecine douce
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Exceptional
Publié le 20/08/2024
Thus far, the demos, staff, and design of product is exceptional
Thus far, the demos, staff, and design of product is exceptional
Avantages
The ease of navigating through the platform. The simplicity, yet thoroughness of features, is designed in a way that shows they undestand a providers needs
Inconvénients
So far, I havent found any cons but my practice is a solo provider office so my needs may be sinpker than large offixes. Seems to have features for all types of practices
Alternatives envisagées
BookerPourquoi choisir Jane
AR is not intuitive. Its clunky and not compatible in all its features for all operating systemsLogiciel antérieur
Aesthetic RecordPourquoi passer à Jane
Features and ease of use. Functionality and organizationRéponse de Jane Software
Thank you for taking the time to share your thoughts about Jane and your experience so far, Semona! We’re thrilled to hear that you’re enjoying the easy navigation and handy features—makes us do a little happy dance! It’s awesome to know that our dedication to understanding providers’ needs is hitting the mark with you as that's at the center of everything we do.
Your partnership means the world to us. Your feedback helps Jane grow and evolve to meet the diverse needs of all providers, and we can’t thank you enough for being part of this journey with us.
Take care and hope to chat soon.
-Caitlin, on behalf of Jane
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Happy I switched to Jane
Publié le 25/06/2024
My experience has been excellent. I am glad I switched.
My experience has been excellent. I am glad I switched.
Avantages
I like that I can log in from anywhere, on all types of devices. I don't have to pay for backup storage because it is cloud based. It is easy to use. They have a ton of help videos and articles online. Patients like the online scheduling.
Inconvénients
Some of the reports could be better. I would like to know how many of each CPT code I have done.
Réponse de Jane Software
Hey Sean, we're thrilled you made the switch to Jane too! We totally get your feedback on reports - there's room for Jane to be even better, and we're excited to see what's next. We're always working to make your experience (and everyone else's using Jane) even more awesome. Keep us posted on how things are going, and remember, we're always here to help. :)
-Caitlin on behalf of the Jane Team
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Ease of practice
Publié le 18/05/2024
Excellent! I recommend to other colleagues frequently. Jane makes running a clinic easier, customer...
Excellent! I recommend to other colleagues frequently. Jane makes running a clinic easier, customer service is top notch. They always have the answers and are so kind holding your hand if need be through any processes or inquiries.
Avantages
The easy switch! Jane helped me every step with moving all my data over and starting with Jane at a new space. Also how compliant they are with our provincial regulations for heslthcare providers.
Inconvénients
Sometimes i feel overwhelmed with features! It seems that Jane has so many features, I in fact dont take the time to learn how to fully make use of the program because I feel overwhelmed with all the options.
Alternatives envisagées
ClinicSensePourquoi choisir Jane
They at the time would not offer the signature on receipt feature which is a legal requirement for rmts in ontario.Logiciel antérieur
ClinikoPourquoi passer à Jane
Compliance, ease of use & switch over. The excellent customer service provided right from the inital inquiry.Réponse de Jane Software
Hey Shannan, thanks for taking the time to share your feedback and experience with Jane so far. We love hearing how easy the switch was and the positive impact Jane has had on your day-to-day of running a clinic.
Exploring all our features can feel like tackling a new language or instrument – takes some patience and practice, but it’s worth it. I hope you’re using our handy resources and reaching out to our support team when you need a hand - remember we’re always there to help. :)
Thanks again for leaving such lovely feedback, but even more so for choosing Jane. We’re super excited to keep growing and working together!
-Caitlin on behalf of the Jane team
- Secteur d'activité : Médecine douce
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy to Use and Chart
Publié le 07/02/2024
It's the best EHR I have ever used! I recommend to all my colleagues.
It's the best EHR I have ever used! I recommend to all my colleagues.
Avantages
The charting is so quick and easy. We love the online booking and patient portal.
Inconvénients
I wish we could respond back to their texts when confirming the appointment.
Alternatives envisagées
ChiroTouchPourquoi choisir Jane
We needed easy check ins and out. The drs spent too much time in the past with notes.Pourquoi passer à Jane
Price, easy, and over all layout. Jane is easy to learn and set up. We have had issues in the past with EHRs that were way too difficult to set up.Réponse de Jane Software
So much great feedback here, Hillary! Thank you so much for the kind words, and for being part of our community. We’re glad to hear that you’ve been enjoying Jane, especially the charting and online booking as those are two of our original features and two we just love. We hear you about the ability to respond to appointment reminders - it sounds a two-way street to communicate with your patients, especially about their appointments, would make things a lot easier for you. It’s not something we have a solution for yet, but patient communication is on our radar, so it will be exciting when we have some news to share around that. We’ll continue to work to make Jane better and better, and please keep the feedback and helpful conversation coming.
-Caitlin on behalf of Jane App
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Highly Recommend Jane
Publié le 28/08/2024
I love working with Jane. I always get prompt answers, and people are so super helpful
I love working with Jane. I always get prompt answers, and people are so super helpful
Avantages
Best customer service of all time. I reach out fairly frequently and I am always blown away by how helpful every single person has ever been. I love using Jane.
Inconvénients
Nothing. If ever I find something that is difficult to navigate a HUMAN is available to help me.
Réponse de Jane Software
Hey Bridget! Thanks a million for your awesome review and for sharing your experiences with Jane. We're beyond thrilled to hear about how much you've enjoyed connecting with our team of lovely humans and how helpful they've been. We'll always aim to continuously meet (and even exceed!) that standard. We're truly grateful to have customers like you in the Jane community, and it's a privilege to be part of your clinic. Thanks for choosing Jane, and for spreading positivity—having amazing folks like you makes all the difference! :)
-Caitlin, on behalf of Jane
- Secteur d'activité : Assurance
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Jane For Efficiency and Accuracy
Publié le 01/10/2024
Jane allows me to quickly and efficiently search the available time slots based on my personal...
Jane allows me to quickly and efficiently search the available time slots based on my personal requirements. Saves me time from having to speak to a live person.
Avantages
-Jane is user-friendly
-Jane provides an efficient platform to enter all necessary information
Inconvénients
I have noticed that sometimes with Jane I don't get a confirmation email stating my appointment has been secured
Réponse de Jane Software
Hey Stefanie. A huge thank you for sharing your insightful feedback about your experience with Jane! We're over the moon to hear that you’re finding Jane user-friendly and efficient—it's all about making your life easier when managing appointments and getting as much out of your precious time as possible. Your kind words really motivate us to keep improving what we d :)
We truly appreciate you mentioning the hiccup with not receiving those confirmation emails. We know how crucial it is to have that peace of mind knowing your appointments are locked in. We're on it and would love to dive deeper into this with you. Please feel free to drop us a line at support@janeapp.com so we can sort it out and keep your experience as smooth as possible.
Thanks for choosing Jane to help run your clinic. We're excited about making your days easier and being part of your journey. If there's anything more we can do, just let us know—your feedback is what helps us grow!
Caitlin on behalf of Jane
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Highly recommend this for health providers
Publié le 19/10/2024
Avantages
The Jane team is super responsive to user requests; you can make Jane what you want it to be!
Inconvénients
There is so much functionality that there was a bit of a learning curve to get to know it all, however a quick web search usually reveals the answers I need.
Réponse de Jane Software
Hi there, Kate. Thanks for choosing Jane and taking the time to share your thoughts with us. We totally get it - the learning curve can feel a bit overwhelming at first. But, you've got a whole team of Jane Support (and an awesome customer community) ready to help you out.
We're thrilled to hear that our openness to feedback resonates with you; we hope you'll continue to share your thoughts along your journey as we're always listening to find ways to make Jane even better.
Thank you for letting us be part of your journey. We can't wait to keep working with your clinic! 🙂
-Caitlin, on behalf of Jane
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Essential for our day to day business activities
Publié le 13/01/2020
It's as if we gave them our business plan and said: "Here build a web app that we can build our...
It's as if we gave them our business plan and said: "Here build a web app that we can build our business on." Truly built from the ground up for a busy clinic such as ours.
Avantages
Reporting and client management is its strength. The support is impeccable and prompt. The uptime has been 99.99%
Inconvénients
The UI is not as intuitive as I would wish it to be.
Réponse de Jane Software
Thanks so much for your review Luis - we love to hear your thoughts. :)
I received your review first thing this morning and it was a wonderful way to start this snowy Tuesday here in North Vancouver.
I also own a clinic, and know how much happens every minute in a busy practice, so I'm so thrilled to hear that Jane is working well for you over at Via.
And I'm equally as invested in working with you on figuring out where the UI is giving you some trouble. Would I be able to connect with you about where you're running into clunkiness?
We're refining Jane every single day so I might be able to do something about that for you or we can troubleshoot the workflow with you!
Thanks again for taking the time to leave this kind review. It's so appreciated.
Alison - Co-Founder
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Wonderful software, wonderful team!
Publié le 27/07/2020
Jane App has been a wonderful addition to our office and makes managing patient files a dream. The...
Jane App has been a wonderful addition to our office and makes managing patient files a dream. The Jane team is always there to help if needed and are ever changing to grow with the new world.
Avantages
East of use, always improving to make it work even better than it already does, its nice to look at.
Inconvénients
The ability to limit what patients can see on he their profile.
Alternatives envisagées
Owl PracticePourquoi choisir Jane
Jane was more user friendly and Skedule X did not provide enough ease of use and the ability for our office to change things as we needed them to. Very limited to customize the program for what we needed. Jane allows a lot of customization and for administrators to make those changes themselves.Logiciel antérieur
Skedulex Case Management SoftwarePourquoi passer à Jane
Better customization, better flowRéponse de Jane Software
Hi Terri,
Thanks so much for all the stars!
This is such a pleasure to read this morning. I love that you're enjoying working with Jane in your practice and that you're taking the time to "train Jane" in all the ways that work best for you through customization.
So glad you're part of the Jane Community Terri! I especially love it when Jane gets along well with Admin Managers and Team - practices are a busy place and I'm always thrilled when Jane can help with the day-to-day.
Have a wonderful weekend Terri!
Alison - Co-Founder
- Secteur d'activité : Médecine douce
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great admin help
Publié le 11/08/2020
It took me a few weeks to really understand and use JaneApp as it was a bit confusing at first to...
It took me a few weeks to really understand and use JaneApp as it was a bit confusing at first to work myself through all the tutorials. I had to talk to them several times on the phone to figure some things out. But now that everything is up and running I really enjoy using JaneApp on a daily basis. Payment collection and booking and charting have become much more easy and even fun!
Avantages
JaneApp is a great tool for scheduling appointments, receiving payments and letting patients book on an online booking page. It has a great look and feel to it, functions well and really helps cut down on admin time once it is up and running. It also has a very extensive charting options, so you can keep all your patient information in one place. And it has no a functional telehealth platform that makes it easy and safe to do online appointments while adhering to privacy protection regulations. The team is extremely friendly and always helpful and they have an extensive self help video library.
Inconvénients
I like most of it. As a single practitioner, I wish there would be a more slim version for people like me as there are several functions I don't use but can't hide. Some functions are a bit inflexible, but you can usually work around it and they have a wish list for improvements.
There are a few features I wish would be added, like being able to schedule non-patient times on your schedule like admin time etc (you have to use the break function for it). Another missing element is that you can't list your expenses, only the income.
Alternatives envisagées
Owl PracticePourquoi choisir Jane
Compass was a computer based program and didn't have as many functionsPourquoi passer à Jane
Jane is based in Canada and stores information on Canadian servers as opposed to most similar companies. I also liked their design, functions and tutorial videos (partly because they are recorded with normal, calm voices, not the high energy, artificial advertising voices that I find quite repelling in similar programs).Réponse de Jane Software
Hi Anja,
Thanks for sharing your thoughts on running with Jane!
So glad you've invited Jane into your practice and that our team has helped make the transition a smooth one.
We've been talking a lot about how to keep Jane both flexible for your unique needs but also hide all the features you might not want to work with. It's a great challenge and I'm excited about improving the FEELING of simplicity while still allowing you the flexibility and options to train Jane for exactly how your unique practice works.
I love the desire for a "slim" version. We'll keep working on that.
Thanks again for sharing your experience!
Alison - Co-Founder
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Go Jane!
Publié le 03/09/2020
Great! Friendly, fun, knowledgable company to work with. This is the first software we've used...
Great! Friendly, fun, knowledgable company to work with. This is the first software we've used (gone through 3 over the past 12 years) that I've called FUN! Keep up the good work Jane!
Avantages
Easy to use & customizable, compliant. Jane Team really listens to what their customers are asking for, so if it's something you really want that's not there yet, I'm guessing it will be in the near future!
Inconvénients
Billing insurance & reconciling EOBs was my big dislike, but I think the new update is going to be fixing that:-)
Réponse de Jane Software
Hi Ana,
New update tomorrow and I hope it's exactly what you're looking for to help with reconciling EOBs and insurance billing!
Send us a note by the end of the week to let us know what about the update is working and if there's still room for improvement. I'm excited to hear your thoughts!
And I'm so thrilled to hear that you're finding running with Jane fun! I love that! We'll keep working to find more moments of delight to add to Jane.
And we do have a few new features that we're working on which will be optional and for a price - but if you ever feel like Jane is "nickel and diming" you please send me a note. We're walking a line of keeping Jane simple for those who run a more basic practice, and powerful for those who would like more advanced features - all while maintaining an affordable base price. It's something I think about all the time so keep me in the loop about how fair that feels as we grow together.
With gratitude,
Alison - Co-Founder
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Perfect for Small Businesses and Ease of Scheduling for Patients!
Publié le 02/12/2020
I love it so much! It's exactly what I need for my little practice!
I love it so much! It's exactly what I need for my little practice!
Avantages
I love how easy this software is to make appointments and chart for my patients! It is great to be able to look up other templates as well if I don't want to create my own note template! I love that the live chat is available for the first 30 days! I would be lost without it! It has helped me so much with little questions I have as I learn this software!
Inconvénients
I only use this software on the weekends. I wish that I could view weekends only as opposed to only removing weekends from my view. I also wish I could see my month on the schedule so I would know what I have coming up for the month.
Alternatives envisagées
ChiroTouchPourquoi choisir Jane
Opening a new location for my company.Logiciel antérieur
Chiro QuickChartsPourquoi passer à Jane
It was accessible via the internet and I can take it with me wherever I need to go!Réponse de Jane Software
Good morning Dr. Amanda,
What a wonderful review - I really appreciate your enthusiasm and congratulations on your new practice! That's so exciting
And the onboarding chat is a something we just started a few months ago, so I'm really pleased to hear you found it useful. I'm going to pass along your comments there to our chat team - they'll be so glad to hear that they were helpful to you!
A little tip for schedule viewing, if you click the number keys on the keyboard you can reduce the number of days in your view. So from the main schedule, click "2" to see only the next 2 days, "3" to see 3 days etc. I know it's not quite the condensed view you're looking for to make booking into the future easier, but it could get rid of the blank weekdays for your upcoming weekend. It's also not a default but I wonder if you'd like to play around with it anyway.
https://jane.app/guide/staff-profiles/keyboard-shortcuts
Welcome to Jane!
Alison - (Co-Founder)
- Secteur d'activité : Médecine douce
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
An honest opinion from a former software developer/engineer, who's now a Doctor of Acupuncture
Publié le 06/07/2022
I own and operate a low-cost community clinic. We have very limited reception support and we see a...
I own and operate a low-cost community clinic. We have very limited reception support and we see a fairly high volume of patients. We needed a reliable, fairly full featured, tool that would off-load the burden of patient scheduling from my staff, enable my practitioners to document quickly and effectively, and enable my support staff to easily access patient records, upload/export patient charts, and document patient interactions. JANE does all of that, and more. This literally is the perfect support tool for a small to mid-sized, multidisciplinary medical practice.
Avantages
JANE is a solid, extremely well thought out, full-featured product that is highly reliable, very responsive, quite customizable, and attractive to both practitioners and patients. It literally invites you to use it. And even more than the product, JANE's development and support staff are there for you every step of the way. They're always striving to make their product better. I am continually impressed by their responsiveness and innovation. It's the best EMR software product, for the money, thatt I've ever used, and I'm a certified EPIC support specialist.
Inconvénients
Seriously...I can't think of any cons. This product does everything I want and need, and it does it superbly for a very reasonable price.
Alternatives envisagées
TebraPourquoi choisir Jane
JANE had many more appointing system features, a fully-capable EMR, and a terrific patient portal, all at a very reasonable price.Pourquoi passer à Jane
Great EMR features, Reliability, Quick Performance, Great Patient Portal, Customizability, Support, Terrific Innovation by the JANE teamRéponse de Jane Software
Hi Steve,
Wow! What a review. I am definitely sharing this with the whole team today.
Thank you for the detailed breakdown of what you've most enjoyed about working with Jane. It truly delights us to hear when Jane helps make your workload a little lighter for both you and your team. That way you can get back to doing the impactful work you do in your community.
We appreciate you. Have a wonderful weekend :)
Maddie
On Behalf of Jane
- Secteur d'activité : Médecine douce
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Thankful for Jane!
Publié le 30/08/2022
Jane didn't necessarily solve problems for me but it made it a million times easier and faster to...
Jane didn't necessarily solve problems for me but it made it a million times easier and faster to run my practice. So great!
Avantages
Transitioning to Jane from paper charts is the best thing I've done for my wellbeing in years. Jane's AMAZING customer service is the best part. They walked me through the transition and have been promptly there for me with any remaining questions. It's incredibly easy to utilize Jane for patient management, online booking, patient portal and invoicing. I decided to add on Jane's Stripe credit card processing (even tho it's more expensive than Square) for ease of use and I'm so glad I did. Thanks Jane!
Inconvénients
The only thing that could be added that would be really helpful in my practice is patient communication. Right now, I still have to email my patients from an outside source then add those emails back in as files if I need to keep track of our communication.
Alternatives envisagées
SimplePracticePourquoi passer à Jane
Jane's customer service reviews were outstanding and the colleagues I knew who were using Jane discussed that as a huge selling point. Accessibility to Jane is everything when you're stuck.Réponse de Jane Software
Hi Cassandra,
We are thankful for YOU!
"Transitioning to Jane from paper charts is the best thing I've done for my wellbeing in years." This line says it all! I know it can feel like a big transition, but I'm so happy you reached out to our support team so we could walk alongside you.
Secure Messaging in Jane is actually something that we're working on. If you haven't seen it already, please do add your vote to the feature request here: https://janeapp.canny.io/feature-requests/p/secure-messaging-within-jane That way you can stay up to date with the status of this feature.
We're so happy you made the switch, Cassandra.
Maddie
On Behalf of Jane
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
JaneApp is super user friendly!
Publié le 21/03/2023
We set up our business just 10 months ago - Jane has been all I was expecting and so much more! No...
We set up our business just 10 months ago - Jane has been all I was expecting and so much more! No hidden glitchy issues, no delayed customer service, no surprise lack of functionality. It delivers and it does it really well. The reporting is fabulous. I love the interactive webinars they have with users to really pull through any new ideas or suggestions - I've never seen such great grass roots listening to users. I think the product and their approach to future development is exceptional.
Avantages
The customer support is outstanding, the product is fabulously flexible to meet your needs, very intuitive. Great reporting!
Inconvénients
None I can think of. Apparently this needs to be at least 40 characters long....
Alternatives envisagées
ClinikoPourquoi passer à Jane
Price - price is a flexi model based on overall hours not per practitioner - important when your staff is all P/T.Features - intake forms, integrated payment, cost includes SMS message reminders.Réponse de Jane Software
Vivian, this really warmed my heart, and I can't stop smiling! Thank you for those kind words, and for sharing your experience using Jane.
I am so excited to read that you are enjoying the interactive webinars. Our Community team is driven to keep our customers connected in ways that help inspire further learning, but also provide scalable tactics you can utilize in your practice! If there are any areas you are interested in, the Jane Community is full of brilliant minds who are keen on sharing their experiences and learnings. If you are on Facebook, we would like to invite you to join our Community Group to engage in conversation and connection with fellow Jane users like yourself! You can join here: https://www.facebook.com/groups/janerunscinics
If you ever have any questions or any feedback you would like to provide, our team is waiting with open ears, and ready to help!
-Kim on Behalf of Jane
- Secteur d'activité : Médecine douce
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
5+ years experience with Jane
Publié le 13/05/2024
I love the scheduling in the charting. This is why I switched to Jane. The problem is is that the...
I love the scheduling in the charting. This is why I switched to Jane. The problem is is that the bookkeeping and financials are absolutely critical To the success of any business. This is Jane’s weakest area.
Avantages
Charting templates and scheduling are the best features.
Inconvénients
Financial reports and bookkeeping it’s a nightmare. I wish there was no unapplied and reapplied payments shown in the reporting. I wish making changes to payments did not result in erroneous transaction lines like “5/15 $15.00 payment, 5/15 -$15.00 payment, 5/15 $15.00 payment.
Sometimes the software settings is confusing- it asks me to set commission rates for an apt type then asks me to set commission settings per practitioner which resulted in me underpaying my staff for a whole year until we audited everything. It was a nightmare. Also if one of my front desk receptionists accidentally selected a practitioner when selling a package it overpaid my staff. Another auditing nightmare to figure out correct commissions resulting in back pay to my employees, even one of them quit over this issue! In the audit I even found the software paying a staff member $25 commission on a “1st late cancellation” which we do not charge the customer for. Generally, Jane’s customer service is great but all they told me about this issue is “that is not Jane’s intended behavior, we don’t know why it did that, we are working to figure it out.” After not hearing back from them for a long time, I sent them another message asking if they had figured it out and received the same reply. I am forced to audit every commission report now every month so if you are somebody who pays commission based practitioners a warningabout commission distributions. Always double check the software cannot be trusted in the financial area.
Pourquoi choisir Jane
Office Ally and practice mate were excellent in the financial area. They weren’t so good in the chart templating and scheduling area. I exchange one problem for a different problem and I’m paying a lot more money for Jane.Logiciel antérieur
Service CenterPourquoi passer à Jane
Because having the intake form become part of the subjective in the chart note was a time saving feature.Réponse de Jane Software
Hey Tanya. Thank you for sharing your thoughtful feedback - it's great to hear that you're enjoying the charting and scheduling features in Jane! You’re right, managing finances and bookkeeping is crucial for your business success and considering that certain settings led to challenges with your clinic staff, we get your frustrations.
Our customers having a seamless experience where you don't feel the need to repeat yourself is something that’s important to us so it’s disappointing to hear about your recent experience with our team. While we don't have all the specifics due to anonymity in reviews, we'd love to connect with you to discuss your feedback further and get an update, if you're open to it.
We're so grateful to have the opportunity to work with you for so long and for the time you took to share your thoughts about Jane, we’ll continue to make Jane better. :)
- Secteur d'activité : Psychologie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Everything we wanted and more
Publié le 04/04/2020
Jane has made scheduling and payment almost effortless. It's worth every penny for that alone.
Jane has made scheduling and payment almost effortless. It's worth every penny for that alone.
Avantages
Jane's instantly available help, scheduling, payment process, and types of reports are at the top of my list. After that, adding/removing staff, setting up sessions, infographs, and now telehealth come a very close second. The opportunity to make suggestions regarding suggested features and voting on the features that are important to our practice is a cool thing, as are the chart templates that create a shared community of practice. Very groovy.
Inconvénients
As a mental health practice, there are some issues around confidentiality that require practices which are very difficult if not impossible in Jane. With the help of Jane we have found workarounds - awkward but doable. We're hopeful that as more clinical practices focusing on mental health become a part of Jane, these features will be more readily available. There are no issues with Jane that would cause me to drop any stars. This platform is still a 10 on all fronts.
Réponse de Jane Software
Susannah-Joy,
Thanks for these kind words - first time we've heard that Jane is groovy, and I'm definitely digging it! ;)
I love hearing that a shared charting template is creating a feel of community within your practice. That is such a wonderful idea and likely so helpful when coordinating client care. 5 gold stars for you too!
And I'm so pleased to be able to tell you that more flexible permissions per profile (we're calling the project "granular permissions" internally) is well underway. It's a huge project but I agree that it's an especially important one.
We've seen mental health adoption of technology surge ahead this year, and dramatically so during this covid response period.
We're dedicated to continuing to serve the Mental Health community with some more industry specific features coming throughout 2020.
Thanks again for such a lovely review of Jane. Have a wonderful Monday.
Alison - Co-Founder
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Thank you
Publié le 01/06/2020
Good
Good
Avantages
Customer support is absolutely outstanding!
Inconvénients
The very pale coloured print of the days of the week in a the schedule and the time. Would be better in black. Hard to read which can lead to mistakes
Alternatives envisagées
ZENOTILogiciel antérieur
RosyPourquoi passer à Jane
Very AnnoyingRéponse de Jane Software
Morning Sally,
Thanks for the review and I'm so glad you're enjoying working with our team! We enjoy working with you too.
And thanks for the feedback about the schedule display. Jane can sometimes display differently based on your device and monitor - some have found success by changing their monitor preferences, but we have a few other tips on schedule display too if you'd like to hear them!
You could try increasing the zoom of your schedule by using short cut keys Shift+up arrow (and Shift+down arrow does the reverse) which makes each appointment a bit longer, and working with the magnifying glass tool can make booking a bit quicker too.
But I'll bring up your feedback about the calendar lines and see what we can do.
Happy Thursday Sally - lovely to hear from you.
Alison - Co-Founder
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Highly Recommended!
Publié le 11/11/2020
Initially, after having done paper charting and issuing paper receipts for 30 years, I didn't think...
Initially, after having done paper charting and issuing paper receipts for 30 years, I didn't think I needed Jane, but now that I've been using this system for over 4 years, I can't live without it! Jane is always providing updates based on the needs of users - like a COVID-19 survey that can be edited and is so much easier than starting from scratch! When I get an email response from customer service they always include screenshots which makes it really easy to follow the steps. Most of the healthcare offices I know use Jane and everybody loves it!
Avantages
Jane is essential for running my massage therapy practice! I find it extremely easy to use, and their customer service is excellent. My clients also love how easy it is to use both for booking appointments and for the automated reminders (which they think I send!). I appreciate being able to send receipts at the click of a button and also being able to send clinical records to lawyers quickly. I have been in practice for 35 years and Jane has made my life so much easier! I also appreciate how Jane tracks my income and how much GST I have collected. They have thought of everything!
Inconvénients
I honestly can't think of any cons. When I started using Jane 4+ years ago, it required some learning, but their customer service helped me whenever I got stuck, and Jane provides lots of guides to answer basic questions.
Réponse de Jane Software
Oh Lynn - thanks for these kind words!
Being with Jane for 4 years is a long time and I'm so glad you've been a part of Jane's story
I love this part "I didn't think I needed Jane, but now that I've been using this system for over 4 years, I can't live without it." How wonderful to hear!
I'm thankful you've found the Covid screening tool useful, as we all figure out these new protocols together. I know that people are also finding the self-check in with the QR code helpful, especially if they are solo practitioners. So hope you've discovered that feature too!
I am always looking at how Jane could improve, so thanks for giving me a moment to reflect on all the things that Jane has learned over the last 4 years Lynn. Appreciate the kind reminder and lovely comments.
Alison - Co-Founder
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The best software ever!
Publié le 09/03/2021
Training is a breeze with a software like this! So user friendly and beautiful to use everyday! The...
Training is a breeze with a software like this! So user friendly and beautiful to use everyday! The Jane company is very innovative and are constantly coming up with ways to make things easier, different integrations and what not. I love the simplicity, I love the colours. The online booking system has been awesome for our clinic and our patients. I will also add on the experience with communicating with Jane representatives has been amazing. They e-mail back quickly, are always nice, and explain in detail what's going on with whatever you are inquiring about. In any business its important to have that, they always help me out when I'm stuck!
Avantages
What I like most is the overall ease of use, its very user friendly for everyone! From taking payments, to tracking the A/R, to day end cashing out, it is so simple as everything is recorded properly. Our therapists would say the charting section is useful with all of the different templates, and our patients would say the online booking system is great as well.
Inconvénients
The only feature that I can even think of that would be missing from Jane App is a feature to tell you if someone your booking is already booked in on that day. A pop up saying something like "Heads up! this person is already booked on this day at this time" would be extremely beneficial for our staff! Some patients forget they have an appointment and will go to book in thinking they haven't. This is the only suggestion I could add and would think that I like least is the double booking.. I know Jane will eventually make this because they listen to your suggestions and actually put them into action!
Réponse de Jane Software
Thanks for the lovely review, Kaila :)
I love that you've taken the time to let us know about everyone's experience (admin, therapists, patients).
Oh- and I'm so glad to hear that you've been helped by our team - we love hearing from you!
If you haven't already I hope you'll add your vote to the existing feature request to add an Alert for Double Booking into Jane. I will include the link here: https://janeapp.canny.io/feature-requests/p/alert-for-double-booking
Thanks again for sharing and for growing with Jane over the last two years. Here's to the next two!
Maddie
On Behalf of Jane
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best system for medical charting & scheduling that I have ever used
Publié le 03/05/2023
Using Jane has been outstandingly good, an aspect of my daily work that has simply made my...
Using Jane has been outstandingly good, an aspect of my daily work that has simply made my professional life easier and more enjoyable. I have used various EMR systems in previous years (such as InputHealth) which were terrible by comparison, a constant headache, and much more expensive too.
Avantages
It is easy to use, inexpensive, obviously well thought-out, is reliable, never any serious problems with it, and for minor issues the staff are rapidly responsive and helpful. It has the features I need for convenient, rapid scheduling, including recurrent appointments, notes, and billing (linked to a Canadian public healthcare service plan). It has automated appointment reminders and you can create & send your own questionnaires or intake forms before appointments, which I have found very useful.
Inconvénients
I would like Jane to be able to keep stored files in different folders (such as lab reports, specialist reports, letters, etc.); at present all downloaded files are in the same single folder. Then it would be good to sort through these files alphabetically or by date, etc. It could be useful to send & receive faxes or other files automatically within the system. At present I have to export files (such as reports) from Jane to other software before faxing, or create the files elsewhere (such as for prescriptions) before faxing.
Réponse de Jane Software
Hi Garth,
Thank you for taking the time out of your day to write such a detailed review!
Overall, I am thrilled to hear that Jane has made your life easier and more enjoyable, I can't wait to share that with the rest of our team!
As a solo practice, automating as many tasks as possible can be a huge time saver, and I am glad to hear that the Recurring scheduling, Appointment Reminders, and Intake Forms have been useful for you.
Organizing Files in a patient profile and having an Integrated Fax option are two features our community has been vocal about! We do have a Feature Request Page where you can vote/comment on these features and when updates are made you will also be notified :slightly_smiling_face:
You can find those feature requests here:
https://janeapp.canny.io/admin/feedback/feature-requests/p/files-organization?boards=feature-requests&search=organize%2520files
https://janeapp.canny.io/admin/feedback/feature-requests/p/fax-integration?boards=feature-requests&search=fax
Thanks for choosing Jane! We are so glad to have you and we are excited to be on this journey with you.
-Kim on Behalf of Jane