Avis clients sur Motive
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1665 avis
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Motivation journalière
Publié le 21/12/2023
Avantages
Cool permet de donner le moral et de la motivation au jour le au jour
Inconvénients
Ces conseils et motivations parfois sont exterieur à notre realité
Réponse de Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Avis - Motive
Publié le 23/04/2024
Avantages
Facile à manager, et également simple à utiliser.
Inconvénients
L'ajout d'une fonctionnalité pour ceux qui ne respectent pas la vitesse, manque.
Réponse de Motive
Thank you for the fantastic review. We're so glad to hear that you had a great experience with our service. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. If you know anyone who could use our help, please give them a shoutout! Thanks again. 🤗
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Ease of use for all to use
Publié le 09/07/2022
Avantages
It's easy and convenient to use I think all can benefit from the importance of this device
Inconvénients
Nothing really I actually like the device so nothing to not like
Réponse de Motive
Thank you for reaching Motive support, formerly KeepTruckin. We hope you are doing well. Please visit our portal https://gomotive.com/careers or email your resume at pk-hr@gomotive.com. The hiring team will reach out to you if there are any suitable vacancies.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Customer service is no good
Publié le 15/01/2024
Customer service reps are hard to understand due to them not speaking clear English.
Customer service reps are hard to understand due to them not speaking clear English.
Avantages
I liked the app and how easy it was to access everything.
Inconvénients
I disliked the gas card. You have to pay it back every other day instead at the end of the week.
Réponse de Motive
Thank you for the fantastic review. We're so glad to hear that you had a great experience with our service. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. If you know anyone who could use our help, please give them a shoutout! Thanks again. 🤗
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
They committed fraud with my bank account
Publié le 23/04/2024
Unethical business experience. Bad customer service. Bad correspondence. Total bad experience when...
Unethical business experience. Bad customer service. Bad correspondence. Total bad experience when a company takes $960 without your apptt
Avantages
That I was able to make a payment once a year without auto pay.
Inconvénients
They committed fraud with my bank account. I never authorized motive to auto debt my account. I actually told them I don’t allow auto payments with my account. So they claimed to have sent me an email that stated I would be on auto pay after me telling them I don’t allow auto pay. So they debit my account in 2023 and 2024 without my knowledge, no receipt and no communication. They did not want to refund my money even though I wasn’t using the ELD and did not authorize the transaction. After 2 days of phone conversation the refunded one payment but not the other. FYI a company can not debit your account without your approval. What they did was unethical, my bank and attorney agree. Be CAUTIOUS dealing with this company. $960 debit from my account without my approval
Réponse de Motive
We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Operation Supervisor
Publié le 29/08/2024
I recently attended the Motive Summit in Nashville, Tennessee, and it was a fantastic experience....
I recently attended the Motive Summit in Nashville, Tennessee, and it was a fantastic experience. Meeting the employees of Motive in person allowed us to share ideas, ask questions, and build stronger connections. Through Motive Chat, I've always been able to get my questions answered promptly and effectively. Motive has been instrumental in keeping our company out of lawsuits that weren't our fault, providing us with peace of mind. Additionally, my drivers have often mentioned how the safety insights from Motive have influenced their personal driving habits, making them safer and more conscientious on the road. The summit reaffirmed my belief in the value that Motive brings to our operations.
Avantages
Partnering with FusionSite Services, we integrated Motive's truck camera system into our vehicles, and it has proven to be an invaluable asset. The system excels in monitoring our fleet, ensuring quality control, and facilitating truck maintenance. Perhaps most importantly, it has safeguarded our company and drivers by providing crucial evidence in accidents that could have otherwise been difficult to dispute. Additionally, Motive has played a pivotal role in coaching our drivers to improve their skills, leading to safer and more efficient driving habits. This investment has undoubtedly enhanced our fleet management and overall operational integrity.
Inconvénients
One area where Motive could significantly improve is in the realm of maintenance management. While the platform does offer a way to create maintenance schedules, it falls short when it comes to creating and managing work orders. For instance, if a mechanic is performing preventive maintenance on a truck and notices an issue that needs attention, there is currently no straightforward way to document this issue for future action. The ability to generate a work order in such scenarios would be incredibly beneficial, allowing mechanics to note repairs or tasks that can be addressed later when time permits. Implementing a work order management feature would greatly enhance the efficiency and effectiveness of maintenance operations, ensuring that no issues are overlooked and that all necessary repairs are documented and tracked systematically.
Réponse de Motive
Thank you so much for your kind words, Earl!
We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.
Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Very good except?
Publié le 16/08/2023
Satisfactory!
Satisfactory!
Avantages
Easy to use and learn, and easy to install.
Inconvénients
The pad that I connect to and use the logbook, disconnects and will not always reconnect. That makes it a pain in my backside since I use Agricultural Exemption almost daily during harvest, and into the fall.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Motive ELD Service
Publié le 28/11/2023
The issue that I had with Motive is that when I fire a owner operator, they still wanted me to pay...
The issue that I had with Motive is that when I fire a owner operator, they still wanted me to pay for service in that unit when I can no longer use it.
Avantages
They were cheap compared to the competitors and that they give you feedback on how the driver is driving.
Inconvénients
The service would have glitches in it every now and then. The tracking was off several times as well.
Réponse de Motive
We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Only because I have too
Publié le 14/12/2023
There are things that could make it easier like the inspection where you have to check off each...
There are things that could make it easier like the inspection where you have to check off each individual thing that’s nonsense
Avantages
It settles my requirement for the DOT. Otherwise I don’t think I have it.
Inconvénients
As an administrator sometimes when I would check to see where a driver was, the system was incorrect that may have been fixed, but I don’t trust it still
Réponse de Motive
We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Motive
Publié le 26/05/2023
I really wish that the customer service was better and that instead of sending sales to solicit us...
I really wish that the customer service was better and that instead of sending sales to solicit us for more equipment, they would make sure the equipment that they have already given is in decent working order. Sending back equipment once it is damaged is also an issue as it is not the easiest process either.
Avantages
We utilize the tracking all day, and the ease of getting reporting and logs.
Inconvénients
Some of the features are clunky and not streamlined. The customer service is not the greatest, better than some but it takes a long time to receive new equipment if in the event we need it and the support is not great.
Réponse de Motive
Hi Nicole,
We apologize if you didn't have a great experience using Motive! Can you please share what issue you are facing with the product specifically and share your contact details so we can address your concerns?
Alternatively, you can contact us by email at support@gomotive.com or by phone at (855) 434-3564. We are open 24/7, we would love to help you out. Thank you.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Greg
Publié le 11/07/2023
Good
Good
Avantages
I like the notifications ,because I am moving a lot and they let me know when they are over driving
Inconvénients
In the beginning it was difficult, but customer service was very helpful
Réponse de Motive
Wow, thank you for the great review! We're glad to hear that you're happy with our service. Please feel free to spread the word and If you have any questions or need assistance, our support team is always here for you via email at support@gomotive.com or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you.
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Good company and great features.
Publié le 23/09/2024
Good company and great features. Would recommend to other small fleets
Good company and great features. Would recommend to other small fleets
Avantages
Ease of use and setup. Quick and easy setup.
Inconvénients
At ocassions the customer service is slow to respond.
Réponse de Motive
Thank you so much for your kind words!
We're glad to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.
Your feedback is extremely important to us as it helps us improve the customer experience.
If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!
- Secteur d'activité : Pétrole et énergies
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Technology at it's best
Publié le 28/08/2024
I've used about 3 other systems but I don't remember their names and by far this system has surpass...
I've used about 3 other systems but I don't remember their names and by far this system has surpass them.
Avantages
We get to know sooner which truck a driver chooses, and I also like the Follow Mode for those time sensitive assignments.
Inconvénients
I don't like to make the map the full screen because I can't browse through tabs so before I used to minimize the menu on the left hand side to have a bit more of the map with the unit numbers but a few months back that feature was removed so now I cant minimize it.
Réponse de Motive
Thank you so much for your kind words, Abisai!
We're thrilled to hear about your great experience with Motive.
Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience.
If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Big tool with minimal componenets
Publié le 29/08/2024
Customer support is excellent, web and app content great, especially the ability to manage the...
Customer support is excellent, web and app content great, especially the ability to manage the fleet from the phone app. In vehicle cameras are excellent and the ability to set adjust or remove parameters you want monitored
Avantages
The ability to track and locate fleet vehicles and drivers while managing their driving habits
Inconvénients
bluetooth connection can be a bit glitchy at times
Réponse de Motive
Thank you for the wonderful review, Mr. Scott!
It's great to hear that you appreciate our service.
Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
If you are new to operating and transportation - Motive will be your best friend!
Publié le 03/05/2024
I'm a huge fan of Motive and would recommend to anyone in trucking or transportation.
I'm a huge fan of Motive and would recommend to anyone in trucking or transportation.
Avantages
I am a huge fan of Motive (formerly Keeptruckin) the customer service is A+++!
They are so quick to respond and help guide you or even your drivers to get set up. The app is very user friendly and keeps you on track and organized.
Inconvénients
It can be a little expensive, if you are starting your own Transporation company but this is well worth the money, as you will be glad this app does so much to keep you organized, especially when it is time to run IFTA reports.
Réponse de Motive
Thank you for the fantastic review! We're so happy to hear that you're enjoying our service. If you have any questions, our support team is here for you via email at support@gomotive.com or by phone at (855) 434-3564, 24/7. Thanks again! 🎉
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
User Friendly
Publié le 24/06/2024
I really like this product. Its very easy to use and navigate.
I really like this product. Its very easy to use and navigate.
Avantages
You can use it anywhere to track drivers.
Very user friendly.
Inconvénients
I run multiple reports daily. I would love to see more reporting features.
Réponse de Motive
Thank you for your positive review! We're glad to hear that you find Motive user-friendly and convenient for tracking drivers anywhere. We appreciate your feedback about the reporting features and will consider it for future improvements. If you have any further suggestions or need assistance, please reach out to us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564. We're here to help!
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best fleet management tool!
Publié le 29/08/2024
The interface is easy to use, which simplifies the tasks, the features are very comprehensive
The interface is easy to use, which simplifies the tasks, the features are very comprehensive
Avantages
How accurate it is about driver's location, how user friendly it is
Inconvénients
Some pop up messages can be annoying, these might show up when doing some importan work
Réponse de Motive
Thank you for the wonderful review, Jorge! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Don’t do it
Publié le 04/09/2024
At times the ELD is faulty records drive time when parked and when you call for assistance to help...
At times the ELD is faulty records drive time when parked and when you call for assistance to help fix the problem, they say there’s nothing they could do about it.
Avantages
I can’t think of anything
I can’t think of anything
Inconvénients
Monthly expense, long-term contract faulty ELD
Réponse de Motive
We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564.
- Secteur d'activité : Emballage/livraison de marchandises
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
Unfortunate Experience
Publié le 28/11/2023
Overall the Motive functionality works but based on the pricing and the wasted hours it took for me...
Overall the Motive functionality works but based on the pricing and the wasted hours it took for me to rectify the issue of being overcharged it is unlikely I will use Motive moving forward. Additionally, the pricing is not competitive with other similar companies.
Avantages
The real time tracking is critical in my industry. The log reporting makes it easy to file quarterly reporting. The people on the service side have always been helpful.
Inconvénients
The sales team attempted to defraud me and not keep their promises. It took over six calls and countless wasted hours to get Motive to honor what was promised to me in writing. Due to this lack of professionalism it is extremely unlikely that I will use Motive after my contract ends.
Réponse de Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Love Motive
Publié le 11/09/2023
We’ve had motive for several years now. The product and support are top notch.
We’ve had motive for several years now. The product and support are top notch.
Avantages
Having the mileage available for reports, being able to track where the truck is at in bad cell phone areas and access to logs to save is invaluable to me.
Inconvénients
Nothing. I have no complaints about this product.
Réponse de Motive
Wow, thank you so much for your kind words! 🎉 We're thrilled that you're enjoying our service. If you have any friends who might also benefit from what we offer, please feel free to share the love! And if you need anything else, don't hesitate to reach out to us at support@gomotive.com or give us a call at (855) 434-3564. Our 24/7 Support Line is always here to help. Thanks again! 🤗
- Secteur d'activité : Emballage/livraison de marchandises
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Great Insight
Publié le 11/07/2024
Avantages
It gives you notifications for real time updates with our drivers
Inconvénients
Sometimes you get spam emails, but nothing crazy.
Réponse de Motive
Thank you for your review! We're glad to hear that you appreciate the real-time notifications for driver updates. We apologize for the inconvenience caused by occasional emails and are working on improving this. If you have any questions or need assistance, please reach out to us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564. We're here to help!
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Motive is great ELD & has many other services!
Publié le 27/09/2023
My overall experience with Motive has been really well.
My overall experience with Motive has been really well.
Avantages
I like that when I call Motive they are friendly, professional, & experts of their products & services.
Inconvénients
There is not much that I don’t like about Motive so I can’t think of anything.
Réponse de Motive
Thank you for the good review! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at support@gomotive.com or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you.
- Secteur d'activité : Matériaux de construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Motive Review
Publié le 04/12/2023
I have been happy with Motive, I feel like I am still learning Motive and the trucking industry...
I have been happy with Motive, I feel like I am still learning Motive and the trucking industry rules/regulations.
Avantages
Easy way to retrieve data in the reports area.
Inconvénients
Updating a driver's log can be a bit cumbersome. Our driver's do not always sing out when they get back (they think they need to wait until midnight (end of work day). Then they may not drive for a few days so Motive informs me of the Manner Errors. Driver's get frustrated that they need to go sign logs, when they have not driven.
Réponse de Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
You will regret signing up with Motive formerly keeptruckin
Publié le 08/06/2023
They will make you sign up for 36 months and you would want to cancel it the very first month, but...
They will make you sign up for 36 months and you would want to cancel it the very first month, but you will not be able to do so. Do not listen to the sales agent, they are not going to mention the 3 years contract and all they want you to sign the contract. The drivers need lots of help when it comes to correcting times and schedules, but they will never help you.
Avantages
I can promise you; you will not like it at all when it comes to their support.
Inconvénients
Their customer service. They are not helpful at all.
Réponse de Motive
Hi Inayat Ullah,
Thank you for reaching out to Motive! We apologize in case of any inconvenience regarding your concern. Can you please reach out to us anytime between 6:15 am till 2:45 pm Pacific Standard Time Monday to Friday so that we can connect you with the relevant team over the phone? I am sure they will help you out.
You can give us a call at (855) 434-3564. We are open 24/7, we would love to help you out. Thank you.
- Secteur d'activité : Emballage et conteneurs
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
PEI Bag Company Review
Publié le 16/08/2023
Great operational experience. Horrible behind the scenes, financial help.
Great operational experience. Horrible behind the scenes, financial help.
Avantages
Real time logging and ease of use. E-log is great - tarcking and fuel is also great.
Inconvénients
Alllowing the truck driver to see error codes? So they can talk to the mechanics when needed.They also charged my compnay card without warning or without a statement? How can I not see our financial side - account information. I have asked customer support for help.. no replies. Awful service on that end. Completely lose contact with anyone after you make the purchase. Not acceptable.
Réponse de Motive
Wow, thank you for the great review! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at support@gomotive.com or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!
