Avis clients sur Weave

The best feature of the software is the ability to give an immediate response to everyone who calls us. If we don't answer the line right away, the patient gets a text asking how we can help. Also, the recall and appointment reminders are easy to script/edit and to schedule. You can also administer all of this remotely, including changing the message or forwarding the lines. I also love that they are always improving the capabilities of the software. With regularity, they post a video you can watch to see what they are currently working toward. Always very exciting!

At this point, I am interested in mass email capability, as in for a newsletter. I believe they are adding this feature.

Saves time with confirmation and now we use the digital forms and has really made everything more stream lined!

Wish there was live online scheduling and able to do one certain day messaging

I was sold on all I was told is was going to do for me and my business. None of it true. There is no phone personal message even thought I have set one up both on the phone and on line. There is no forwarding the call to my cell phone number. The training videos do not cover how to set up call forwarding and text messaging that me or my office staff understand.

I had no phone service for 2 business days. We I called my assigned customer representative she didn't care that I had no phone service. She even called the number the next day and couldn't get through as the phone service had not been turned on by Weave. They did not send us a cordless phone that we ordered, they sent 5 separate phones which would ring randomly in set up in different rooms. You could not answer the call in the room you were in I had to leave a patient and run into another room to answer. the video she sent us to set things up was a different model. Afterall of this I decided to take my numbers to my prior service. They will not give me the information to do so. I explained I was going to do this and why. I had to call back to get my account number which took me several phone calls and waiting on hold to do. I explained why I need the account number. I sent the signed consent off to my new phone service, it was refused as they now needed a PIN number. This is odd as no one at Weave knows anything about PIN numbers. This has been going on for two weeks now.

The texting feature and the beta test bulk email feature.

I wish the bulk email feature was more adaptable, for types of services as well as age and gender. For example, I could email all overdue hygiene patients, or specials to only certain groups of patients rather than by age and gender only.

The easy of use is awesome! I would and have recommended Weave to other veterinary offices.

It can be glitchy at times. It can also be hard to reach customer support.

I love their text to pay option and their direct patient messages!

We are very new to this software so have not worked out the kinks quite yet. I don't like that they switch your contact several times at the beginning as you navigate the new software. I wish you could send out multiple payment texts at once.

Generally easy to integrate. Overall user friendly. It's nice to have access to the schedule on your cell phone. Most patients like the texting feature - and it comes through as our office phone number which is KEY so that they don't think they're getting spammed. The staff messaging feature is also nice. Being able to change and update office hours so that the correct voicemail plays is also very nice. It integrates nicely with our electronic health record system. No excessive paper waste w/printed faxes - they can be downloaded and then uploaded to the proper spot.

Automatic Review request text messages go out to even patient who don't show up for their appointment - so they really need to be manually done until someone at Weave can fix this. We also often go through periods of time where our faxes don't send through which becomes frustrating. Customer service is typically available to help. No mass Email option for promotions, etc.

We switched to Weave when the pandemic started so we would have more control from home relative to messaging to our patients. We really appreciate the pop-ups that tell us whose calling and keeping a log of the incoming and outgoing calls. (In other words, we like VOIP!

The campaigns - not enough customization vs other platforms that we have used.

Hippa compliant, Chat features, simple interface, all-in-one product

Support is terrible. Extremely long wait times both by phone, chat and email. If deploying in multiple locations, be VERY CAUTIOUS. Sales reps are quickly to sign you up, and no single point of contact.

integration
texting
messaging within office
ease of phones to use

Phones sometimes powercycle on their own. I wished it was a little more flexible so I could change who gets what calls depending on day of the week.

The best thing about this software is its versatility, as it has an app and can be used within or outside of the office.

There is no version in Spanish (or other languages) - yet!

I like the fact that I do not have to make very many phone calls to confirm patient appointments. The patients also love the text reminders. I also like the fact that when a patient texts me I can respond immediately if I am in front of my computer screen.

The only thing that I would like to see added would be a feature that links with our website so patients could text me from the website.

We wanted a better way to connect with customers rather than using personal cell phones for messaging. We also wanted to capture the calls we missed when phone line was tied up. I found out about weave from my dentist who messages reminders for appointments, etc. I thought it would be a great way for us to message customers who have appts for warranty. I like the fact that a caller can choose to text a message to our office number. I have made sales on just text alone. Now with the added feature of adding pictures Weave is that much better for us. Now with the Covid19 precautions, we can share pictures of products or problems that need repaired , answer questions remotely without exposing either party

I think the developers have been great with constantly improving the product. The ability to add pictures was very helpful. The only drawback I've seen so far is that I get logged out both on my phone and on my computer, so sometimes I forget to log back in and miss messages coming across. Fortunately we have several staff that moniter the weave so they come ask if I saw my customers message.

Two-way communication. Patients are BUSY and don't have time to sit on the phone. They are able to send messages and check their messages at their convienece. Patients LOVE the text2pay feature. This feature has helped significantly with declined payments and A/R's

I know it is not a WEAVE issue but rather a Dolphin issue but I wish the integrations with Dolphin were better. I also wish we had the option to pick which phone # we text. Sometimes the text needs to go to the parent since it is due to financials, sometimes the text needs to go to the patient since it is related to scheduling.

Daily use of Weave in real time text and employee chat has made such a huge difference in our practice. No checking emails or missing as many calls; with live text. Also, communication between employees with individual employees or all staff, all departments has been a time saver. Pt reminders, and or emergency messaging is easy for communicating with Patients. Faxes in and out system works great(saves print).

Integration was not bad, some problems were with original faxes (third party) I had to cancel this with WEAVE and go to an outside service; since then Weave changed third parties and we have no issues. At times, we have minor hiccups that had to be worked out with customer service or higher up. I do wish there was an easier over ride system(set time and dates ahead). Dealing with COVID19 and many schedule changes in the office, I think changing messages should be easier to do, then the system in process now.

We don't use all of the options that Weave offers but the text messaging and review management alone is worth the money. We constantly get compliments from our patients on the texting ability. It is easy for us and makes us look like rock stars to our patients who can literally reach us about any time.

There are some very practical suggestions we have made in regards to texting capabilities (like notification sounds) that would be helpful but nothing has changed since we first got it. The VOIP phones have a lag that makes it frustrating.

We use many of the features that Weave offers! Initially we were interested in communicating in real time with our patients. I love the regular updates in the software.

I don’t have any issues at this time. Upgrades have been wonderful!

I love the text capability and that our clients are able to get a text if we miss a call.

There really isnt anything I dont like about Weave.

Weave doed so much. It allows us to do most everything under one vendor and they are always adding new features!

Cost, very expensive for phones. Which it was more affordable.

The integration with our EHR (Crystal PM) has been very nice. The text functionality is tremendous, patients really appreciate how it feels like texting a real person and not an automated system.

I would love to see more templates for texting and some ability to mass text patients.

The software is great when it comes to texting, reminders, e-fax, and calling. Makes things a lot easier when sending a mass text to those who are unconfirmed for their appointment.

When it comes to patients doing the forms most of our new patients had difficulty with the link not working or not being able to pass taking a picture of your insurance specially for those who doesn't have any.

We had a really hard time with the online appointment request. Even though they said they sync with our system it didn't. It showed every person who works in the office as open as the same hours as everyone else even on their days off. We had to take it off our website due to the fact that every time we had a request we had to reject it because they would want a time or dentist/hygienist at an unavailable day.

Upon the demise of our 21 year landline phone system, we elected to go to a ViOP phone system. Weave integrates with our Avimark veterinary software which was a key reason we chose them. The initial fee included the new phones and installation. Weave handled the porting of our existing phone lines. The phone features have allowed expansion of client communication.

The integration process was difficult. I feel this may not be the case for a other businesses, but we discovered after enrollment that Weave has only been dealing with veterinary practices for about one year. Many of the options we thought we were integrating in regards to client reminders and scheduling where not possible. We did go forward with just the phone system features. We had hoped for much more "in-person" training to help learn a brand new system, but you are largely on your own with internet provided training.

We love being able to send a quick message versus having to call patients regarding their appointments.

Customer service/support usually has a long hold time

I really really love Weave for my dental office. It is amazing at how helpful it is to simple be able to text your patients. I love how simple and easy it is for me to do this. It is so important to be able to connect with all of my patients. It is great to be able to communicate on the weekends if needed. It is great to be able to see my schedule, send review links, and also to send texts.

The support is lacking for this company. I REALLY like the company and the features that they offer! HOWEVER, the support team is severely lacking. I am amazing that they can offer a good product, but then lack in the support sector. Unfortunate.

The ease of use and user friendliness. The ability to easily communicate with our patients. The ability to consolidate some of our communication services was a bonus.

It’s not a dislike, but onboarding to the new system took patience and time. I think this is the case with any technology advancement implemented into a developed system.