Avis clients sur Weave

De très bonnes fonctionnalités, Weave permet aux entreprises d’établir des relations conviviales avec les clients avec une gestion intuitive. C’est un produit que j’aime beaucoup surtout les appels téléphoniques des clients.

La prise de main est souvent difficile pour un débutant puisque l’application n’a pas de formation en ligne.

Easy to use and implement. Patients gave great feed back.

I am waiting for an upgrade through stripe for recurring payments

The ability to communicate with patients quickly, efficiently, and professionally in multiple platforms has raised our customer service!

Weave is not integrated with our software as of date and appointment reminders were one of the main reasons I signed up with weave.

Ease of implementation and use. Shipped hardware to our office, very little setup, almost plug and play. Rarely has issues with phones.

Customer support is lacking in some concern. We started getting patients complaining about not getting sms messages. Looking into it, about 10-11% of all of our messages do not make it to the patients that want it. Over a month working with a support agent that can not / will not figure out the problem. Taking our office with combing through 1000s of sms messages to find ones that didnt go through. Get told that it has to do with how our website is setup. Fix that per their instructions. Nothing changed, and they refused to help or elaborate further.
Contacted support over the phone and asked for a supervisor. They took my information and no one ever called of followed up. We will be switching to a new provider at this point.

It is so easy to use, seamlessly integrates with our practice management software. I love that I can check my schedule, voicemail, and office texts from anywhere using the Weave app. The automatic invites to fill out a review for our office have been incredible. As a cold start, this has done so much to help build our business presence online. We have over 50 Google 5-star reviews after only being open for about 6 months!

It is definitely pricey, but I feel that it has more than paid for itself. It would also be nice to schedule appointments from the Weave app, but I don't think that is a feature.

They are constantly and consistently coming up with updates and improvements to the program.

I wish it integrated with our Dolphin software.

Very easy to use and alot of things I can get done with just one application.

It freezes up multiple times a day and closes itself out. Sometimes has difficulty connecting to our credit card machine.

Ease of implementation, the system is robust, and it can put up with me and our patients pounding away at it relentlessly all day.

So far, I am not completely sold on the New Weave Experience. There are critical things that I can do in the Legacy App that I am unable to do in the New Experience.

The app! Tells us so much! It's quick and easy to access.

Forms are troublesome. More write-backs would be nice.

We love how quick and efficient weave has been for our office!

We did not not like that you can't combine consent forms unless you have already combined them in your weave portal.

Phone system and texting capability is great

The new updated format is taking time to learn

Weave makes all our patient communications easy!

There are very few things I dislike about weave. If I had to say one thing, setting up the auto-messages to be exactly how we want is a bit challenging & time consuming, and sometimes doesn't work intuitively.

All the amenities that come with the software

no complaints with this software.. other then when confirming patients a couple days out if they respond with a C it will not automatically confirm these appointments. You have to manually go in and change confirmation

Combines phone, text, and email communication in a single interface. Clients can confirm appointments directly through messages, minimizing administrative workload. Caller ID is very helpful.

I don't have any dislikes. I really love Weave!

Extremely user friendly and convenient. Saves team members a lot of time.

A bit pricey, wish they were more affordable.

We have a very busy dental practice and Weave is like having my own personal assistant. Being able to text a patient over a phone call saves so much time. Weave also confirms all appointments 7 days ahead and a couple days before and an hour before so the no-shows have dropped significantly! Being able to text/email new patient forms and updates is great and when the patient completes it, it is sent back and integrated into our dental software. We also love the phone system, the caller ID pops up on the screen so you're able to see all the patient information needed. Payments through Weave are so simple and the you can't beat their rate! I highly recommend Weave!

The only con I have is I wish the payments would go directly into the patient's account, we have to manually make sure we put it in, which is an extra step but well worth it!

its easy to use , patients can send pictures of insurance card

the updates constant , when I have to update and im in middle of a text

The texting features are very handy to communicate with patients.

They send me a lot of emails that are duplicates.