Weave

Un logiciel cloud de communication d'équipe

Note globale

4,2 /5
(420)
Rapport qualité-prix
3,9/5
Fonctionnalités
4,2/5
Simplicité d'utilisation
4,3/5
Support client
3,6/5

80%
des utilisateurs recommandent cette application
Classer par

420 avis

Serge Isidore
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Logiciel de gestion

Publié le 04/07/2023

Dans l'ensemble , Weave c'est un meilleur logiciel de planning, de gestion des mails pour aider les...

Dans l'ensemble , Weave c'est un meilleur logiciel de planning, de gestion des mails pour aider les entreprises à mieux s'occuper des clients et présente également plusieurs fonctionnalités pour faciliter la tâche. Très facile , rapide et efficace

Avantages

Ce logiciel est facile à utiliser et regroupe toutes les tâches en unique forme permettant aux entreprises de tout gérer les services pour l'amélioration des produits

Inconvénients

Logiciel très intéressant apportant plus aux entreprises mais limité et pas disponible dans tout les pays

Tammy
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

We LOVE our WEAVE!!

Publié le 24/05/2022

Avantages

We are so busy with our dental practice and its nice that our patients can reach out to us with a text instead of a call. We can respond in between face to face patients or phone calls. We are able to provide patients with reminders of their existing appts and past due appts also. You can do everything seamlessly! We already receive over 150+ calls per day along with 150+ text msgs too! We have been with Weave approx 4-5 years- when they were the new kids on the block! They keep improving and impressing us all the time! We LOVE our WEAVE!!

Inconvénients

some of the new features need a little tweaking - But I have no doubt they will be incredible once they get going!

Alternatives envisagées 

Demandforce

Pourquoi choisir Weave 

Weave is a much betther system with no limitations. Patients can take pictures of their Insurance cards so we can update their information along with drivers licenses etc. Pics of any kind along with any msg they need to provide us.

Logiciel antérieur 

Demandforce

Pourquoi passer à Weave

No limitations with this product!
Megan
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Highly recommend Weave for Dental offices

Publié le 24/05/2022

We love Weave and are so happy to have this communications software.

We love Weave and are so happy to have this communications software.

Avantages

Extremely easy interface. Very easy to navigate. Extremely reliable and gathers information quickly to send reminders. The in-office chat option is extremely helpful in communicating information discreetly.

Inconvénients

The only thing i wish that we could do is to delete a queued message. For example, if we scheduled a patient by mistake or for the incorrect type of appointment and change it afterward, it gathers the information in the queue and cannot be changed or cancelled.

Kallie
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Mixed opinions

Publié le 24/05/2022

It is making a lot of patient communication taxes a lot easier however we are experiencing more and...

It is making a lot of patient communication taxes a lot easier however we are experiencing more and more problems as they keep rolling out more updates

Avantages

I do like that this has a mobile app feature that connects directly to the dentrix software for patient information and viewing the schedule. I do also like that that I can utilize the call forwarding to go to my cell phone after hours for emergency calls without releasing my cell phone number.. We also like that there is an inter office communication feature with team chat. We also love that automated messages can be sent out in English or Spanish .

Inconvénients

I don't like how when we 1st installed it things went very smoothly it did what it was supposed to do however as time has gone on there have been more updates With significantly more issues and glitches. Especially with regards to patients confirming their appointments. When patients type certain messages to confirm an appt, the software is doing 1.of 3 things: changing the appt length, changing the appt day/time, or removing it from our schedule all together. Another issue is calling patients from the mobile app (which is another key feature I wanted to work well). When I try to place a call the app crashes. When a patient calls me, they have trouble hearing me no matter where I am it will cut in and out. With text messaging we have noticed patient names getting switched, messages getting lost or out of order.

Andrea
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Seamless integration of telephone and texting with easy recall and reminders

Publié le 20/03/2020

Weave replaced our phone system and provided phones, so the incremental cost is not very great. ...

Weave replaced our phone system and provided phones, so the incremental cost is not very great. They have decreased our no show rate significantly.

Avantages

The best feature of the software is the ability to give an immediate response to everyone who calls us. If we don't answer the line right away, the patient gets a text asking how we can help. Also, the recall and appointment reminders are easy to script/edit and to schedule. You can also administer all of this remotely, including changing the message or forwarding the lines. I also love that they are always improving the capabilities of the software. With regularity, they post a video you can watch to see what they are currently working toward. Always very exciting!

Inconvénients

At this point, I am interested in mass email capability, as in for a newsletter. I believe they are adding this feature.

Roxane
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Good software, poor support and customer service!

Publié le 25/05/2022

Overall we like weave software. It has helped symplied a lot of our tasks.
The installation team...

Overall we like weave software. It has helped symplied a lot of our tasks.
The installation team was incompetent. It set for a bad start. The person at onboarding team did was she could to help. Lack of follow up and customer service after she left.

Avantages

The ability to enter patient information to call and text them without digging into the EMR.
Calling directly from the weave software without the need to dial the number.
Love the text to pay link, the call recording, the patient history.
Overall easy friendly software.

Inconvénients

Integration with our EMR to avoid duplicate work.
The system bugs a lot and thr lack of customer service.
The limited option and basic platform to email marketing to our patient.

Linda
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Weave

Publié le 03/03/2020

Weave really takes a lot of work off the front desk personnel. Give them more time to do other...

Weave really takes a lot of work off the front desk personnel. Give them more time to do other things.

Avantages

Love the texting and accepting photos in the office. Easy to use app. Easy to install and get set up. Takes a load of work off the Front Desk personnel.

Inconvénients

The only thing I don't like is the new update: when you go to messages you don't see a name, you see phone #s. I have sent the wrong message to a couple of people because I think I'm in a certain person's account.

Erika
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Weave review

Publié le 01/06/2022

Utilizing staff more when we do not have to spend as much time contacting patients/calling. Easy...

Utilizing staff more when we do not have to spend as much time contacting patients/calling. Easy of working texts between patients, etc.

Avantages

The ease of scheduling/reach out to patients via text is great. The automated features are ideal for us as well.

Inconvénients

It faults from time to time and kicks us out - logging in frequently is a common thing.

Roxann
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Weave Communication System Review

Publié le 24/05/2022

Instant communication with patients.

Instant communication with patients.

Avantages

Being able to reach our patients at home , at work or on the road. Patients respond much sooner than if message left on cell or home phones. Even when they are out of the country and forgot to cancel their appointment, the reminder goes out and we are able to know they will not be coming and schedule someone else-No loss of production time.

Inconvénients

The health history and family information forms, tried it and cancelled. Other companies now have better forms that will update patient information into our Dentrix system with a click of a button.

Jana
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Texting at last

Publié le 26/03/2020

Overall we are fairly satisfied, we thought it had more features as far as marketing campaigns like...

Overall we are fairly satisfied, we thought it had more features as far as marketing campaigns like our previous system, for being more expensive, i guess we assumed you would have those features: patient education, seasonal info like a newsletter..

Avantages

The texting feature and the beta test bulk email feature.

Inconvénients

I wish the bulk email feature was more adaptable, for types of services as well as age and gender. For example, I could email all overdue hygiene patients, or specials to only certain groups of patients rather than by age and gender only.

Sam
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

Great Product. Support Absolutely is the Worse.

Publié le 16/09/2021

When it works, its great. When it breaks, plan on spending an extremely long time to get the issue...

When it works, its great. When it breaks, plan on spending an extremely long time to get the issue rectified.
Support is:
Very slow with acknowledging an issue.
Slow response to the issue at hand.
No sense of urgency, especially when phones are lifelines of the business.
Constantly explaining to each support rep of how our particular system is setup.
Most all frontline reps are not familiar with an enterprise setup resulting is trial and error troubleshooting.

Avantages

Hippa compliant, Chat features, simple interface, all-in-one product

Inconvénients

Support is terrible. Extremely long wait times both by phone, chat and email. If deploying in multiple locations, be VERY CAUTIOUS. Sales reps are quickly to sign you up, and no single point of contact.

Alternatives envisagées 

Ooma Office

Pourquoi passer à Weave

Hippa Compliancy.
Griselda
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A Must-Have for Any Practice!

Publié le 24/02/2020

It has helped us do a better, faster job in confirming patient appointments; plus, it helps us stay...

It has helped us do a better, faster job in confirming patient appointments; plus, it helps us stay in touch with our patients when the office is closed. This has helped increase our front office productivity by about 20%, which is much appreciated!

Avantages

The best thing about this software is its versatility, as it has an app and can be used within or outside of the office.

Inconvénients

There is no version in Spanish (or other languages) - yet!

Alternatives envisagées 

Podium

Pourquoi choisir Weave 

Weave was more intuitive and had better features.

Pourquoi passer à Weave

Better fit for our practice.
Nicole
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great value for the money!

Publié le 01/06/2022

Our overall benefit is that Weave communicates so nicely with Dentrix, helping increase productivity...

Our overall benefit is that Weave communicates so nicely with Dentrix, helping increase productivity for our Practice Manager, who does everything for our office already and is always working overtime. I understand the review and marketing aspects of Weave are an addition and a nice to have, since it is not designed as a review management software. I am happy with how helpful Weave has been for our front office that I do not mind gathering the other information that I need for marketing manually.

Avantages

Makes it easy to ask a patient for a review, allowing them to choose between Google and Facebook.

Inconvénients

It would be nice if the software had the ability to connect to Healthgrades or even Yelp, or perhaps even communicate back to us when a review is left for the practice on the lesser common review platforms, like BirdEye did.

Greg
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 4.0 /10

It's great, until it's not.

Publié le 25/03/2020

Avantages

The software is good for communicating with patients.

Inconvénients

Customer support is severely lacking. And although call times are improving, I usually have to call more than once to get things done. I have been working to port fax numbers for over six months and still have two that have not ported at all, and one that says it's ported but only gets junk faxes. The real faxes are still going to efax. So it seems that it hasn't really ported.
We called last fall to get a problem with the phones fixed and they created another problem in trying to fix it. One of the biggest dreads of my day is when someone says, "I need you to call Weave."

Jessica
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Ultimate Communication Tool

Publié le 09/03/2023

Our overall experience with Weave is very possible. It's not "solving a problem" as much as it is...

Our overall experience with Weave is very possible. It's not "solving a problem" as much as it is providing an absolute necessity.

Avantages

We love that we are able to communicate with our patients quickly and effectively as it relates to their appointments. It has been really helpful when we are not in the office or in the event of emergency. It also allows the doctors to look at the schedule in advance.

Inconvénients

We are currently having some issues with call quality. There are delays, and patients have complained about us cutting out. We can hear these quality issues in some of the recorded calls. In terms of scheduling, we love that we can see the schedule at a glance, but it's very bare bones. It would be awesome if we could see appointment notes in the scheduling feature, because when doctors review their sched off site, they're not always sure why the patient is coming in or why they were scheduled the way that they are.

Katee
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Weave is awesome!

Publié le 26/03/2020

Avantages

They are always looking for ways to improve services. Customer service is always very friendly and quick to help with any issues that we have.

Inconvénients

Our Office still cannot see the patient balance on account when we pull them up in Weave

Alternatives envisagées 

Demandforce

Pourquoi choisir Weave 

More options through Weave

Pourquoi passer à Weave

Liked cost and services they offer better
Matt
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Handles Desktop Texting with Clients

Publié le 25/03/2020

This is good for texting with clients and for handling VOIP telephony.

This is good for texting with clients and for handling VOIP telephony.

Avantages

I like that we can SMS text with clients from the desktop computer, and can handle VOIP-level functionality with the phones.

Inconvénients

We cannot create text broadcast groups, to which clients can subscribe/unsubscribe. With ZipWhip, we could do this.

Jacqueline
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Wonderful Weave

Publié le 09/03/2023

Avantages

Intergration and setup was easy. We love the ability to customize forms, text patients, and set in-office reminders. We have also been able to limit the number of vendors communicating with our patients through various Weave services. Customer service is stellar! I have always been able to speak with someone in a very timely manner to resolve issues. I've also had suggestions for improvement acknowledged and implemented.

Inconvénients

rearranging/editing the order of information on forms. More optometry friendly templates, ability to organize the order of listed forms, option to duplicate forms/templates, a printer friendly form option for our non-tech savvy patients and the capability of sending forms to new patients who are not yet setup in our EHR/to any phone number would all be very helpful. Recently, we've experienced issues with being able to hear the caller when listening to the recordings. The volume has to be on the max setting, which makes our end very loud, to barely be able to hear the patient.

Michelle
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Dental Office Weave Use

Publié le 22/03/2020

I really like the product. I feel like it could use some work on how it functions on different...

I really like the product. I feel like it could use some work on how it functions on different devices. Ex: the pop up on desk top. Schedule on app/ phone.

Avantages

Access from my phone with App. The easy use with the phone app.

Inconvénients

Their seems to be a glitch in the pop up on my desk top.
There also seems to be no ability on my phone to sort call or messages without completely scrolling through all of them. This is very time consuming and not efficient.

Nick
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Simple, Elegant, Exceptional

Publié le 24/10/2019

Weave has streamlined our customer communications and optimized our business efficiency.

Weave has streamlined our customer communications and optimized our business efficiency.

Avantages

Weave gets the most out of our previously antiquated phone system. Their features, support and software make running our business more efficient and profitable.

Inconvénients

Nothing. Very easy to use and excellent all around.

Alternatives envisagées 

RingCentral MVP

Logiciel antérieur 

RingCentral MVP
Scott
Note globale
  • Secteur d'activité : Vétérinaire
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Good bang for the buck

Publié le 01/06/2022

I think without a significantly larger investment Weave was a good value for the money. A lot of...

I think without a significantly larger investment Weave was a good value for the money. A lot of their "added features" like scheduling and reminders we don't , most medical offices already have 2 or 3 other systems that do that. The problem is, Weave will not play nice with sharing your number, so once you activate Texting with Weave, you can never use it with one of your other systems on the same number unless you cancel weave or port that number outside of weave.

Avantages

Decent complex system for good value, although there are some limits on what you can expect - especially when having to rely on support to set up some features, sometimes the hardest part is explaining to support how a PBX should function

Inconvénients

Too much reliance on customer support. Any support agent that you can actually talk to is basically reading from the same "how to" guide on their website, so if you are a computer idiot they are very helpful. However if you've ever worked with a PBX or IP system before, you will know more than they do, and it is very frustrating to go through them to activate and change certain features - especially when they break something while trying to fix something else.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

WORST COMPANY MODEL IN HISTORY

Publié le 05/03/2019

Here is where Weave loses you, The only department that answers your call is sales and they can...

Here is where Weave loses you, The only department that answers your call is sales and they can only sell Weave to you. They told us in Jan they would set us up, they charged us...but no set up, no phones, no service, and wait for it NO ONE REPLYING TO EMAILS OR VOICEMAILS!!!! Finally we go through sales and get a person who "apologizes" "alerts you they are aware the lack of staffing in customer service etc etc ...They said we will credit your account for January, get you your phones etc ..ok. I am nothing if not patient. Feb comes we are ...wait for it billed again and the phones install mid Feb. , wait what I paid for two months now ...NO ONE REPLIES TO OUR TRAINING REQUESTS... We watch the few videos provided online to get the basics... but nothing on setting up our account proper to fully use the Weave. Stressful! I call again I am requesting 2 phones and no more auto bill ... I want my two months charges back because its FEB 27 and we aren't running the program yet!!! NO ONE REPLIES...Call Sales again all lovely frustrated people. Mucho apologies and I'm ready to just quit the whole program which might be good if we knew how to use it??? Have you ever had software implemented by you, no support, no training ... well that is the business model, and they just keep auto billing you and ignoring you., Im calling my friends at Polycom today to discuss this joint venture decision because its a poor one. Still waiting for my call back for my "escalation" ticket !

Avantages

The sales pitch which does not equate to the product. The only feature that consistently works well is confirming appointments in the patient pop up display.

Inconvénients

-Balances are not Patient Only so the balance info does not preclude you from needing to still check the Dentrix ledger.
-The Online version has only one calendar display option "list" so you do not know the provider for each appointment not helpful when trying to reschedule etc.
-The app does not answer calls properly
-The app has no online training.

Debra
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

We love WEAVE

Publié le 10/03/2023

Efficiency, customer service experience vastly improved with WEAVE. Accessibility to patient...

Efficiency, customer service experience vastly improved with WEAVE. Accessibility to patient information. Quick fill for Recare and text to pay nice features.

Avantages

Love having appointment schedule on our phones and ability to text patients from anywhere - anytime. Love the connectivity factor. Also appreciate text to pay when it's necessary to collect after the patient's appointment. I also like that we can record patients' phone calls and refer back to them if necessary and the reporting of missed calls is very helpful when we are reviewing phone coverage.

Inconvénients

Sometimes when you are texting a patient and a call comes in - it defaults to the caller. You have to be sure and confirm to whom the text is being sent.

Cindi
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Great software, but was misleading at set up.

Publié le 26/04/2022

Customer service calls took long, and getting a response took even longer. They were very prompt...

Customer service calls took long, and getting a response took even longer. They were very prompt when signing up for the service, but when I had issues, it was hard to get someone on the phone.

Avantages

I really liked the app and how I had access to pretty much anything. I was able to see the schedule from the app, make phone calls, receive phone calls and see our reviews all in one spot.

Inconvénients

I was really disappointed that I was promised digital forms at set up. Paid all these extra fees for services that were still in the "beta' process. I was told that the digital forms would auto populate into our open dental but they didn't. When I followed up, I was told they were still working on this feature. We had already been with this company for about 6 months and paying for a service we couldn't use.

Ziya
Note globale
  • Secteur d'activité : Fabrication électrique/électronique
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

All-In-One Communication Software

Publié le 14/04/2023

It was great as long as you dont need help with customer support.

It was great as long as you dont need help with customer support.

Avantages

Weave is a user-friendly, all-in-one communication and productivity platform that integrates call management, appointment scheduling, instant messaging, and task management.

Inconvénients

The pricin is more expensive than some alternatives, its extensive features may take some time to learn. And the customer support is exactly should be more beneficial.