CIS Utility Billing

4,6 (165)
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Solution de facturation de services publics pour les municipalités

Note globale

4,6 /5
(165)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,4/5
Simplicité d'utilisation
4,6/5
Support client
4,7/5

96%
des utilisateurs recommandent cette application
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165 avis

Alyssa
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

UMS is awesome

Publié le 13/10/2022

Avantages

User friendly, great customer service , successful billing

Inconvénients

Doesn't have all the reports that we would like to see

Joanna
Note globale
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great company

Publié le 13/10/2022

Very friendly people

Very friendly people

Avantages

Customer service help is great. Constantly working on improving their product

Inconvénients

Sometimes it takes a little long to get a call back

Emilie
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UMS Review

Publié le 18/11/2013

Since we are using an older version of UMS, most of our issues may be remedied with our upgrade...

Since we are using an older version of UMS, most of our issues may be remedied with our upgrade that is set to take place soon. The program, for the most part, does what we need it to do, but I'm sure there are more capabilities than we are aware of. CUSI's support team does an ok job with addressing our issues, but there are times when we have to send a follow up email when something is time sensitive. Their response time has gotten much better in the past few months, however. I do see that a lot of the issues we are having are upgrade/enhancement topics so I praise them for that!

We are hopeful that we are able to continue to grow with CUSI as our relationship is a learning experience for the both of us.

Evelyn
Note globale
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

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  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Review

Publié le 13/10/2022

Avantages

Keeps track of billing, work orders, meter data, etc.

Inconvénients

We do not currently use this software as far as I am aware.

Pam
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One of the best decisions we have made! Wish we had made it sooner!

Publié le 15/03/2016

I work for a small municipal water utility with about 1700 accounts. After having used an older...

I work for a small municipal water utility with about 1700 accounts. After having used an older billing system, with very high maintenance fees, for 15 years it was time to make a change. I did my homework and recommended to the Board the change to CUSI. I could not be happier that they agreed. The conversion process was painless. This was due to solid preparation and CUSI's own Steve Romine, who led the project.

Besides the very knowledgeable staff that did the conversion CUSI has very capable, patient and pleasant people on the customer service and tech side. I have made calls for assistance and they made it a breeze. In 9 months I have called 2 times and the issue was resolved immediately. Another important thing to mention regarding their help line is that if you have another person waiting with you, perhaps an IT person that you are paying, CUSI will move you to the front of the queue so that the person you have waiting is not waiting long and you are not paying more than you have to. Sounds like a small thing but it's that understanding of their customers that impresses me.

The cost of this software is very reasonable, more than reasonable I think when you consider the ease of use and what it is capable of. I would urge anyone considering new billing software to look at CUSI. I not only looked at it I went out and visited other municipalities and spoke to the people that use it. Every single one was on board with this software for the same reasons I have stated above.

We will be implementing the web portal and web payments in the 2nd quarter and I am looking forward to doing that. I have every confidence that it will go smoothly.

Tanya
Note globale
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best company ever!

Publié le 09/12/2016

I have been at NDWS for 20 years and CUSI was the billing system when I started. I had no training...

I have been at NDWS for 20 years and CUSI was the billing system when I started. I had no training from the person before me and I was the only one in the office at that time. So needless to say I was on the phone with them a lot back then. Over the years CUSI has done nothing but gotten better and better. I am thankful that I have gotten to grow with such awesome people that are willing to stay on the phone with you for as long as it takes to get things right. Would not want them to change a thing! Thanksfor everything CUSI!

Raelene
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IF IT AIN'T BROKE, DON'T FIX IT!!!

Publié le 02/03/2010

We highly recommend CUSI to any utility company looking to streamline their billing system.

We highly recommend CUSI to any utility company looking to streamline their billing system.

Avantages

Our water district is eleven years young. After demonstrations from two other software providers, it was clear that CUSI was the group to go with! In the early days of implementation, customer and service/account set up, we were put at ease and led through the various functions of the software by a very friendly and competent technical support staff. We remember fondly Marvin, Jonathan, Jennifer and especially Lori, (the real-live receptionist) who recognized my voice before I could even say what company I was with. The CUSI tech support has always been courteous and exceptional while showing a good sense of humor by entertaining my somewhat quirky sense of humor.
We have been approached by software companies wanting to lure us away from our happy home with CUSI but there has never been a reason to even read their literature. As the saying goes, "If it ain't broke, don fix it!"

Inconvénients

We really have had no bad experience with the software or the tech support group. Although that "date sensitive" thing was hard to accept in the beginning!

Michele
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Exceptional CUSI Staff

Publié le 18/11/2013

We have been using UMS for the last 5 years. We struggled a little at first, but the staff at CUSI...

We have been using UMS for the last 5 years. We struggled a little at first, but the staff at CUSI have and continues to be the best for explaining, trouble shooting, fixing, and helping with any circumstance that we experience. I have never encountered a more friendlier bunch of people than the technical help staff at CUSI. The actual UMS billing software is farely user friendly; some people do however have some difficulties interpreting the billing history page. Other areas of confusion for our customers and staff is explaing the statement layout with previous balance and how adjustments calculate into the new charge total. There are some reports we would like to see some inhancements on such as pulling a certain date range to see how many AMR meters vs Manual Meters we have and to pull a date range to see exactly how many new meters were installed. Training closer to our location or web seminars would be awesome too. We are looking forward to upgrading to 4.0 and continue our working relationship with CUSI/UMS. UMS has its good points and bad points as any product does, but what makes this product outstanding is again, the staff. I have learned so much and became so much clearer on certain situations just by talking to the technical staff at CUSI. KUDO's to Angie, Stephanie, Jennifer, and Rodney for your exceptional customer service. I look forward to the future with each one of you.

Karen
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CBSW Water Billing Software

Publié le 03/12/2013

Pros: Great product, lots of nice features, software is mostly intuitive - meaning it is easy to...

Pros: Great product, lots of nice features, software is mostly intuitive - meaning it is easy to use. Many types of standard reports: meter, billing, and financial. Reports that are easy to read and use - therefore functional. This company offers: customized bills, customized letters to customers - this software is accommodating.
I have worked with four other water billing software companies - and this is by far the best I have used.
Implementation manager was great to work with.
The owner of the company extremely accommodating with some of our special needs.
Cons: This is a minor negative and possibly a personal issue for me - I am not a fan of having to set meeting times with the implementation manager to get questions answered. This was during implementation - not once you are live with the product. It seems that implementation managers may be stretched a little thin.
Overall: Extremely happy with the product. My implementation manager went above and beyond to help during the implementation phase of converting to this product. I would like to see the board of trustees at my second job purchase this product. It is that good - and it is that easy to use.

Réponse de Continental Utility Solutions

CBSW plus Karen's attention to detail equals a great success! We appreciate you taking advantage of so many of the features CBSW offers!

Carolyn
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Absolutely the best!

Publié le 13/12/2012

I was never dissatisfied with CUSI in any way. They simply are the best and the easiest to work...

I was never dissatisfied with CUSI in any way. They simply are the best and the easiest to work with throughout the entire process and they are still there for me. You can't go wrong working with the integrity of this company.

Avantages

I looked at 3 different software companies before deciding on CUSI and I couldn't be more satisfied with this software. It is easy to use and meets all of our needs. One of my deciding factors was the CUSI staff from Sales to Implementation to Tech Support. Rich, Steve, and the Tech support team are always there for me and have never not had an answer to my questions. They are so professional and always offered several different solutions that I could choose to fit my needs. We went through the implementation and then two months later we went to digital meters and they were there for me through every step. This is quality software backed by the integrity of an awesome staff. If you get a chance to work with the staff at CUSI, don't hesitate.

Inconvénients

There are no cons that I can think of.

Holly
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The answer for Utility Biliing Software!

Publié le 16/10/2013

It's the whole "wish list" containing all of the bells and whistles. Everything I was searching for...

It's the whole "wish list" containing all of the bells and whistles. Everything I was searching for in utility billing software, I found at CUSI. Their UMS product was the most advanced billing software I discovered while visiting other utility companies and doing demo after demo, for a time span of a year and a half. I love the fact that they listen to their clients needs and that they strive to stay ahead, while delivering the whole time.

Réponse de Continental Utility Solutions

The only reason our software is so advanced is BECAUSE we listen to our users - and they tell us exactly what they want and don't want. We really appreciate your feedback and look forward to working with you all for many, many years! - Nathan Gastineau, Director of Southern Sales

Judy
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Finance director

Publié le 16/10/2013

Pros- UMS.net has a great deal of data available for reporting purposes. The application has been...

Pros- UMS.net has a great deal of data available for reporting purposes. The application has been made to load much faster than in the past.

The staff has typically always been very helpful and dedicated to good service.

Cons- new version installation has been an issue in the past. Many times, the time commitment to new version installation is prohibitive. The deletion of functionality without prior notification has happened as well.

Overall - overall UMS.net is a good product and it is clear that the CUSI staff is dedicated to providing enhancements that will help make the end user's duties more efficient and easier to perform.

Connie
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Great Product with Great Customer Service

Publié le 18/11/2013

Great Utility Billing Software. All you will ever want for utility billing is included in this...

Great Utility Billing Software. All you will ever want for utility billing is included in this product. Will grow as your utility grows. The customer service we receive is excellent! Always a quick response to any question and a willingness to deliver whatever we need. Would highly recommend to anyone looking to upgrade their system.

Réponse de Continental Utility Solutions

Thank you for the wonderful review Connie. I'm glad that CUSI is meeting Pelham's needs so well. We will continue to strive to develop the latest software for you to keep you on the cutting edge. Thank you for being our customer! - Nathan Gastineau, Director of Southern Sales

Yvonne
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Excellent Software for a Small Utility

Publié le 19/11/2013

CUSI Software is very user friendly. The interface is well laid out, so I can find my way to what...

CUSI Software is very user friendly. The interface is well laid out, so I can find my way to what I need to do. There are separate tabs for customer info, billing, payments, etc. What really sets this product apart is the customer service. I rarely have problems, but the 4 or 5 times I have (over the past 8 years), someone quickly assists me. I love the fact that CUSI reps can remotely access my computer (with my permission) and repair the database! I don't know enough about databases to customize reports, which is the only thing I can think to add.

Barb
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Manager

Publié le 03/12/2013

Product was easy to set up with the help of a customer service rep, and is easy to use. If you have...

Product was easy to set up with the help of a customer service rep, and is easy to use. If you have a question or goofed something up customer service always calls you back usually within the hour or two and always before the end of the day. They explain how they fix a problem for you to understand and the manual can be downloaded on your desktop for quick reference.

Réponse de Continental Utility Solutions

It's great fun to deal with staff that work "inside and out"! The overall knowledge of how the entire water system works gives you a definite advantage. We appreciate you!

Orrin
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CBSW Review

Publié le 18/11/2013

I've been a customer for about 15 years. CBSW is the core of my business. Without it we would...

I've been a customer for about 15 years. CBSW is the core of my business. Without it we would never have been as successful as we are. We ahve all the technical capabilities of much more expensive systems and we get support that solves our problems quickly when we need it.

Réponse de Continental Utility Solutions

Thank you for being a CUSI customer for so long, Orrin! You have always provided great feedback and enhancement requests that have helped us grow our product to what it is today. - Nathan Gastineau, Director of Southern Sales

Travis
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Best Utility Billing System

Publié le 16/10/2013

We have worked with CUSI since 2004 and would not even consider working with any other company. ...

We have worked with CUSI since 2004 and would not even consider working with any other company. UMS.net provides all the tools you need to manage a modern utility and CUSI is constantly improving their software to take advantage of new technologies. Integrations with third-party systems such as Interactive Voice Response and Work Order & Asset Management solutions give you advanced capabilities that decrease operating costs , increase revenue, and improve customer service.

Tina
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Excellent Customer Service

Publié le 22/11/2013

CUSI customer service is by far the best I have ever come across. There is never a question that...

CUSI customer service is by far the best I have ever come across. There is never a question that they have not answered and they never make me feel dumb. It is like I am always talking to a friend. I love the product and it is very easy to use.

Réponse de Continental Utility Solutions

Tina,

Thank you for the response and for being a loyal customer. I am proud to hear Technical Support continues to provide the highest level of support.

Jennifer Perryman
Director of Technical Support

Jeff
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Great Experience

Publié le 18/11/2013

Software is intuitive and easy to use. Some items are a bit "buried", but once you get comfortable...

Software is intuitive and easy to use. Some items are a bit "buried", but once you get comfortable with the logic of the system, it's pretty easy to find what you are after. Great people to work with--friendly and knowledgeable.

Réponse de Continental Utility Solutions

Thank you for the kind words, Jeff. We look forward to working with you as you continue to grow with our software. Hopefully we will see you at the next Users Group! - Nathan Gastineau, Director of Southern Sales

Rick
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Excellent Utility Software with Excellent Technical Support

Publié le 17/12/2013

I have been the utility clerk for nine years. Although I have nothing to compare it to I find no...

I have been the utility clerk for nine years. Although I have nothing to compare it to I find no reason to ever switch from CUSI. The software does everything and much more. The staff and technical help I have received during this time is of the utmost quality. I would highly recommend their product (as I have in the past) to anyone. They have never failed to meet my demands even as I was training for this job. Very courteous

Ashley
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Great Company, Great Support, Decent Software

Publié le 18/11/2013

The company itself has been very helpful to our system. I have had to call Technical Support a bit...

The company itself has been very helpful to our system. I have had to call Technical Support a bit much lately, but Support always seems to address the issue in a timely matter. The software is very user friendly. We have had a few errors & issues the past few months, but the issues have all been solved to date. I believe with a few adjustments to the software, everything would be perfect.

Becky
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Excellent program, awesome customer service!

Publié le 17/12/2013

The city has used CBSW since 2000, and it has been a very easy program to get to know because of...

The city has used CBSW since 2000, and it has been a very easy program to get to know because of its intuitiveness. With each update, the program gets better and better, using customer feedback as the basis for changes. I have always been impressed with the customer service; both the speed at returning my call and the knowledge base of the reps. Thank you for always being there for me!

Debbie
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CUSI Billing System

Publié le 18/11/2013

I have used CUSI since 2001 and it so easy to maneuver through. I have trained many people on how...

I have used CUSI since 2001 and it so easy to maneuver through. I have trained many people on how to use this system and they catch one quickly without a lot of problems. The only thing is somedays it runs slow and I have to optimize it, especially before turn offs or billing, whenever I have to run big reports. Except for that I think it is a pretty good system to work with.

Rose
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CUSI

Publié le 19/11/2013

CUSI has been a great product for our utility. Over the years the company has listened to its...

CUSI has been a great product for our utility. Over the years the company has listened to its customers and made improvements that have enabled us to keep up with "the times". The program is very easy to use and has good "built in" reports. There has been some frustration in tweaking them for a specific purpose but tech help usually can guide you through it.

Carol
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Great Product

Publié le 16/02/2010

I would highly recommend this company.

I would highly recommend this company.

Avantages

The software is easy to use; the company is excellent in its implementation; tech support is great - the response time is excellent; and there is not enough this company can do for it's patrons.

Inconvénients

AT this point in time I have no cons to report.