Trillian

4,7 (52)
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Messagerie instantanée pour les systèmes de santé de toutes tailles

Note globale

4,7 /5
(52)
Rapport qualité-prix
4,8/5
Fonctionnalités
4,4/5
Simplicité d'utilisation
4,8/5
Support client
4,8/5

94%
des utilisateurs recommandent cette application
Classer par

52 avis

Renan
Renan
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Chat everyone

Publié le 21/06/2021

Experience valuable and fully meeting expectations for use in the company.

Experience valuable and fully meeting expectations for use in the company.

Avantages

Lightweight software, easy to use, very practical chat for corporate or non-corporate use.

Inconvénients

Software somewhat limited for denser communication cases.

Michael
Note globale
  • Secteur d'activité : Édition
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Great Alternative To The Bloated "Slack"

Publié le 28/07/2021

Trillian has been great. The alternative we looked at, Slack, just has too many features, is too...

Trillian has been great. The alternative we looked at, Slack, just has too many features, is too expensive, and does way more than what I need. Trillian is perfect for our basic inter-office needs. They keep the client software regularly updated which is nice, and their server has excellent uptime. We rarely if ever experience outages. It's absolutely a five star product.

Avantages

I have used Trillian since its days as a primarily IRC client. Then moved over to business use via AIM. When AIM shut down, we needed a solution for quick interoffice communication. Trillian had exactly what we needed without too many bloated features, and best of all it is extremely affordable per-user.

Inconvénients

There's very little to dislike about Trillian. If I had a criticism at all, it would be that at times it's a bit to "cutesy" with audible "ha ha" sounds and animated emojis. They're fun on occasion, but in general I find them distracting in a work environment. It's a reach to criticize them, though.

Alternatives envisagées 

Slack

Pourquoi choisir Trillian 

AOL shut down their AIM service.

Pourquoi passer à Trillian

Slack was far too expensive and had far too many extras which we didn't need. We simply needed to be able to pass files back and forth easily, and chat about things inside our office. Slack was just too much. Trillian was perfect.
Luis
Note globale
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Simple to use

Publié le 28/08/2019

it is really fast and reliable

it is really fast and reliable

Avantages

It is easy to set up users, and add new contacts to the list

Inconvénients

it doesn't have a video chat or audio chat option

Alternatives envisagées 

Microsoft Teams

Pourquoi passer à Trillian

It is easy to migrate from the old IM that we had
Joe
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

We love this platform!

Publié le 28/08/2019

This solved a very hard problem for us. Our practice management system has a communication module,...

This solved a very hard problem for us. Our practice management system has a communication module, but it only goes Tx to front desk, the front desk can't reply! We needed to have a running conversation between tx and the front, and also for different people to interact privately or without conversation. We love working with this. Setting up was easy easy easy and tech support has been great with everything.

Avantages

We love the ease of communicating safely across the office and when we are out of the office. The HIPAA compliant feature makes this a great tool for staying connected in a place where we would otherwise be running around on foot!

Inconvénients

The PC chat window is a little confusing for us at times. We use different chat groups for different purposes and if someone is looking at the wrong group window they may not see what they want or may write in the wrong setting. It's not bad, but a highlight of what the window is might help. Also, I'd love to be able to set different sounds for different groups and users so I know what I have to jump for and what I can ignore for a while. I have to monitor activity, but don't always need to respond so I'd like to set sounds so I know what's what.

Alternatives envisagées 

Google Meet

Pourquoi choisir Trillian 

Way too complicated for a very straight-forward communication problem.

Logiciel antérieur 

Microsoft Teams

Pourquoi passer à Trillian

HIPAA HIPAA HIPAA! Security, ease of install and use, ease of adoption. HIPAA security. Oh, great price/value.
David
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Good Product

Publié le 28/08/2019

Excellent.

Excellent.

Avantages

Ease of use for employees, ability to pull archives for reports.

Inconvénients

Unable to edit main group (we have two companies under the same umbrella), we'd like to change the name of the main default group to be more encompassing.

Chat Disclaimer is sent with every message or none. We are wanting to send a disclaimer to each user at least once. Ideally, every time a new chat window between users is opened it should appear once.

The price is steep, every year is getting harder and harder to justify the cost to my board with lesser costly options like Microsoft Teams, etc.

Alternatives envisagées 

Microsoft Teams et Slack

Pourquoi choisir Trillian 

Product was server based and remote users needed to connect to the network via vpn to chat. We needed something cloud based.

Pourquoi passer à Trillian

Easiest ability to use with tried and true track record.
Thomas
Note globale
  • Secteur d'activité : Édition
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easy To Use and train up

Publié le 28/08/2019

Needed a simple and easy to use app that didn't require my IT department to hand hold existing...

Needed a simple and easy to use app that didn't require my IT department to hand hold existing users and provide extended training for new users as we have many ever changing off-site contributors.

Avantages

Very easy to use and new users pick it up quicker than most apps. Plus, continual upgrade & updates make Trillian the best instant messenger for business.

Inconvénients

Do not believe Trillian has any functional flaws- Only suggestions have been minor cosmetic changes which they usually respond to in a timely fashion.

Alternatives envisagées 

Slack

Pourquoi choisir Trillian 

Ease of use.

Pourquoi passer à Trillian

Ease of use and training for rotating off-site staff.
Jeffrey
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Trilian for healthcare

Publié le 28/08/2019

The software is solid, secure, and easy to use. The support is phenomenal. Thank you Trillian!

The software is solid, secure, and easy to use. The support is phenomenal. Thank you Trillian!

Avantages

The best solution for secure chat available. Works on desktop, laptop, and phone, so you can always get your messages.

Inconvénients

Looking forward to voice calling. Everything else is wonderful

Marianne
Note globale
  • Secteur d'activité : Vétérinaire
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent Communications Software

Publié le 28/08/2019

We love Trillian at work and find it so easy to communicate across departments in a large facility...

We love Trillian at work and find it so easy to communicate across departments in a large facility and also communicate when I am away from the office but need to be available to the whole team. Group messaging is especially helpful.

Avantages

Ability to share attachments, ability to customize login info and visibility, mobile option. Group communication options are excellent.

Inconvénients

Would love more media content like gifs to spice it up!

Barry
Note globale
  • Secteur d'activité : Construction navale
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

In 25 Years of Using Instant Messaging Software - Trillian is the BEST!

Publié le 28/08/2019

Great experience. Has greatly increased communication ability within the company! Great experience...

Great experience. Has greatly increased communication ability within the company! Great experience thus far!

Avantages

Easy to use, small file size, quick, convenient

Inconvénients

I haven't found any Cons in 2+ years of using this software.

Philip
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Trillian is a great way for a team to comminucate

Publié le 17/03/2020

Improved communication within a team.

Improved communication within a team.

Avantages

Trillian is a great solution for a team to communicate.

Inconvénients

Integration with third party apps was not easy to figure out.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent Substitute for "Slack"

Publié le 17/10/2023

Our experience with Trillian has been outstanding. In contrast to the feature-heavy and costly...

Our experience with Trillian has been outstanding. In contrast to the feature-heavy and costly Slack, Trillian precisely meets our essential in-office communication needs. They consistently update their client software, ensuring reliable performance, and their server boasts excellent uptime, resulting in minimal outages. It undoubtedly deserves a five-star rating.

Avantages

I've been using Trillian since its days as a primarily IRC client and transitioned to it for business use via AIM. When AIM ceased its service, we sought a solution for efficient interoffice communication. Trillian offered exactly what we needed without unnecessary bloat, and it's incredibly cost-effective on a per-user basis.

Inconvénients

There's little to criticize about Trillian. If I were to find fault, it would be the occasional use of "cutesy" audible sounds and animated emojis, which, while fun at times, can be distracting in a professional setting. However, this is a minor concern and not a significant drawback.

Margy
Note globale
  • Secteur d'activité : Services juridiques
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé Autre pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Looking for Good Chat Options? Trillian May be For You!

Publié le 20/11/2019

Trillian was a simple way for my teammates and me to communicate, stay on top of projects and...

Trillian was a simple way for my teammates and me to communicate, stay on top of projects and tasks, and collaboratively discuss happenings in our various offices. It helped us keep connect personally, which in turn helped us grow as a team professionally.

Avantages

I want to be up front - I no longer use Trillian. It was the chat software of choice at my office five years ago when I began working there, but we eventually cycled through two options before landing where we are now (RingCentral, which is another ballgame). I though Trillian was a great option for chatting with team members in various locations (or within the same office without getting up). Working in a remote office, it is imperative that I remain in touch with my teammates. Trillian helped me do that in a simple, effective way with an easy-to-use, pleasant interface.

I was pleased with the ability to toggle between chat streams easily with Trillian, and was also really grateful for the search function in each conversation. I find that chatting is very useful for intra-office communication, but without the ability to search (or archive) within chat streams, it's USELESS. We all need to be able to refer to our comments, questions and answers in order to properly do our jobs, and Trillian was aces in that regard. I also really appreciated the simplicity of the interface. I don't want to have to search and spend time figuring out HOW to chat with people. I just want to be able to chat. Trillian does exactly that.

Inconvénients

When I was using Trillian, it did not have a very robust document collaboration function. My guess is that by now, Trillian has addressed this issue and has grown into cloud computing in the same way that other chat/collaboration tools have. Besides this one observation, I'd say I had no complaints about Trillian, and in fact truly enjoyed using the software.

Katie
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Simple, Does the Job, Few Features, But Reliable

Publié le 21/08/2019

The marketing company that I work for as several "older" souls who aren't too savvy with Project...

The marketing company that I work for as several "older" souls who aren't too savvy with Project Management Chat Software quite yet. Having this tool as a way to keep in touch and ping teammates has been helpful.

Avantages

At first, I thought Trillian was just a sad AIM wannabe that the company I am working for wanted to relive the 90's with. As I got acclimated, I got used to the chat service. It's pretty simple to use, I enjoy the emojis, and having the historical chat messages archived has been a life saver.

Inconvénients

I am patiently waiting a gif search and embed feature. Sometimes words and emojis just don't do the trick, and you need to harness the Michael Scott saying "NO NO NOOOO" gif to get your point across. I do occasionally have some issues with cross-platform synching. (when I chat via my desktop, the message isnt viewable on my iPhone/iMac), and since I switch hit from device to device, this can be pretty inconvenient.

Stephanie
Note globale
  • Secteur d'activité : Psychologie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great IM Platform

Publié le 28/08/2019

Whenever I've contacted Trillian support, I've received fast responses and resolutions. The...

Whenever I've contacted Trillian support, I've received fast responses and resolutions. The software is also fast and easy to use which means less training time for new hires.

Avantages

I like you can choose to have your different chats in 1 window or separate. I like you can set your own status to something customized. I love the search function - it's quick to find people. I also like there's a mobile app.

Inconvénients

When I sign into Trillian on my cell phone, my status resets to Online then I have to change it back to Away. I often keep my desktop up but need to walk away from my desk and use my mobile phone. I would like to have to option of your status showing in chat history. We put a lot of info in our status's. I would also like to see a few things merged such as Google calendar (so status's are updated automatically) and video conferencing.

Danny
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Messaging and More Done Right

Publié le 28/08/2019

[SENSITIVE CONTENT HIDDEN] and the team are amazing. They've listened to our feature requests and...

[SENSITIVE CONTENT HIDDEN] and the team are amazing. They've listened to our feature requests and delivered! We love trillian and our business depends on it heavily every day.

Avantages

Trillian is a solid messaging app. The feature we use most is the pier to pier file transfers. No upload/download... just send a file straight to the person you need to. We send a LOT of messages and a LOT of files on a daily basis. Mostly large files. Trillian has been the most solid messaging app we have ever used.

Inconvénients

The only thing I don't like about the software is you need to activate the mobile app (even if it's running in the background) when you step away from your desktop if you want to receive messages. I would prefer it just go to both locations simultaneously.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Trillian: Great Instant messaging tool for cross messaging platforms

Publié le 23/02/2021

Overall the experience with Trillian was positive and it helped with communication with team-members...

Overall the experience with Trillian was positive and it helped with communication with team-members but mostly on the 1-on-1 level.

Avantages

I liked Trillian mostly for the ability to interact with different messaging platforms such as IRC, AIM, google chat, and many others.

Inconvénients

It was hard to find a way to do a group chat, especially when trying to communicate to broadcast messages for the entire team.

Gregg
Note globale
  • Secteur d'activité : Services à la personne et aux familles
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A tried and True IM App that greatly facilitates communication in our organization.

Publié le 28/08/2019

Trillian has streamlined communication in our organization making it easy to reach out to people...

Trillian has streamlined communication in our organization making it easy to reach out to people for quick questions or answers, pass phone calls , know people's status and presence, and just keep us all connected. We have built in messaging in our phone system but find Trillian a stand-out, stand-alone tool for intra office messaging.

Avantages

ease of set up and use under multiple IM protocols. Simple for users to work with. Great support from developer.

Inconvénients

The latest version for mac seems to take longer to get connected to its network than the older versions.

Ellie
Note globale
  • Secteur d'activité : Services juridiques
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Awesome Program

Publié le 28/08/2019

My overall experience is that it does exactly what we need it to do and that is to communicate...

My overall experience is that it does exactly what we need it to do and that is to communicate within the firm.

Avantages

Once Yahoo Messenger was discontinued I had to find a program that worked similarly like it as this was what we used as a form of communication within our Law Firm. The layout was pretty much like messenger and it was easy to navigate. It is simple and easy to use. We like that we can attach photos, docs and notifications are on point. I receive them on my computer as well as on my phone.

Inconvénients

The only con that I can think of is the emoji's, I wish it had a bigger variety.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great for communicating at the office

Publié le 25/07/2019

Overall it does exactly what we need for communication software.

Overall it does exactly what we need for communication software.

Avantages

I can communicate with everyone at my office in regards to customer accounts as well as offer immediate direct supervision.

Inconvénients

It crashes, not often, but sometimes. Transferring files can be a little hard for beginners to get used to.

thomas
Note globale
  • Secteur d'activité : Rédaction et correction
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Trillian

Publié le 21/01/2020

5 star program, chat with whoever and have fun.

5 star program, chat with whoever and have fun.

Avantages

Here's a program that is unique. Trillian. When Yahoo Messenger went down and closed, someone told me about trillian and I downloaded to see what it would do. And I got to be honest, they should of made trillian over yahoo millions of years back because trillian is all in one best chat service around. I was impressed with the chat quality and the features of the program like emoticons, chatting, you can send pictures to your friends and family. I am so glad yahoo is gone because of spam bots and have never ran into that with trillian and im so glad to still be a member, and able to talk to my friends.

Inconvénients

download time was rough but that might of been my computer had lag alot. But other than that trillian is best chat app around to talk to friends and family

Sharena
Note globale
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Simple but Powerful

Publié le 25/07/2019

Avantages

Once AOL became defunct, we switched to Trillian to communicate within our Corporation. The layout is easy to navigate, and has several customization options. Simple interface. I like the ability to attached documents and photos, and notifications are good.... meaning I rarely miss one. We don't use the feature, but it's possible to Add external account such as Facebook, and Google.

Inconvénients

On associate complains about not being able to position the tabs horizontally. There is no delete function for the individual user. You can't edit or modify an IM once it's been posted.

Michel
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Fantastic instant messenger

Publié le 28/08/2019

Love the experience. support is an instant message away which is amazing. I have had issues...

Love the experience. support is an instant message away which is amazing. I have had issues resolved in less than 5 min which is a life saver when running a business.

Avantages

the screen shot option is a life saver. as well as the new instant messenger to sms feature. I was able to use my landline to send text messages. I work in a location that has no reception so this allows me to text customers/coworkers without having any reception.

Inconvénients

The android app. it is glitchy and laggy. it still does the job but could be much better.

Samantha
Note globale
  • Secteur d'activité : Secteur maritime
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Trillian love

Publié le 11/03/2022

Avantages

I loved having multiple accounts together

Inconvénients

I havent used it in a while as i now used one messanger for everything.

Nicole
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Must have!!

Publié le 28/08/2019

Avantages

I love that my contact list can be docked to the right of my computer screen, this allows me to know at all times who is available, who has left for the day, or who can not be disturbed.
Another Pro is that I can make as many group chats as I need to this allows me to be able to talk to multiple people instead of have a bunch of different one off convos, also you can name your group chat which is amazing!!

Inconvénients

Trillian has not come out with a redacted feature yet but I am hopeful that will come out in the future.

Dawn
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Office Use

Publié le 01/09/2019

Avantages

Ease in which to connect with team members. We are not all the same floor, making communication more difficult. Because we can connect via Trillian, we are able to keep up with our fast paced office and not skip a beat.

Ability to review history is a must for our company!

Inconvénients

While it is a business app/program - bringing some fun into to help us get through the long days would be great! What that would be exactly? I'm not sure...